Processes: The Pulse of Your Business – Randy O’Connor [RR 763]

Have you ever thought about a few years ago and wished you did something differently? Maybe those few things that seemed impossible to implement weren’t as difficult as you thought.  I’m with Randy O’Connor, Executive Director of Modern Tire Dealer Training and Educator Network. Randy gives an insightful analogy to processes and procedures being the lifeblood of your business. They connect everything. Put the work in and reap the rewards.

Randy O’Connor, Executive Director, Modern Tire Dealer Training and Educator Network

Key Talking Points

  • Mix of business- for every $1 a customer spends on tires, they spend $1 on mechanical labor and $1 on parts.
  • Lessons from COVID- efficiency and productivity. 
  • Lack of annual financial planning- make it a behavior through systems, processes and accountability. 
  • What are your strengths and weaknesses with your systems? Process and procedures are the blood of the system to the muscles which is your behaviors. The employees that are doing the work, are the ones that need to help designing processes.  
  • Where does the money go? What is your net profit percentage?
  • Scoreboards- know and understand the numbers, it has to be within everyone’s control.

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About the author, Carm Capriotto, AAP

Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.

Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.

As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.

Follow the podcast on your favorite podcast listening app and always listen to learn just one thing!