Thanks to our Partners, NAPA TRACS, AutoFix Auto Shop Coaching, and Today’s Class

Our panel discusses and debunks car maintenance myths from an online article titled “15 Car Maintenance Rip-Offs You Should Avoid.” They cover topics such as engine flushes, air filter replacements, fuel additives, tire shine, headlight cleaning kits, extended warranties, coolant flushes, oil additives, oil enhancers, undercoating, custom exhaust systems, dealership oil changes, and professional detailing.

Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast

Justin Morgan LMV Bavarian Technical Support and Trainer, ASE-Wave Technical Ambassador. Justin’s Previous Episode HERE.

Bryan Pollock, Willco Auto Care, Sanborn, NY, and Lockport, NY

Show Notes

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Auto-Fix Auto Shop Coaching

Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

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Show Notes

Thanks to our Partners, AAPEX and NAPA TRACS

Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX – Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Connect with the Podcast:

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

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-Follow on Twitter: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

This episode continues the previous discussion about learning environments and breaking the mold for both teachers and students. This group wants to revamp training (the lectures and presentation style) with smaller focus groups, that will allow the attendees to understand theories and concepts and have them apply them within a study group. This episode will push your think on the transfer of knowledge and maybe it’s time to break the mold on training.

Watch Episode on YouTube

Jim Cokonis, Sr Curriculum Developer, Carquest Technical Institute 

Justin Morgan, LMV Bavarian Technical Support and Trainer, AES-Wave Technical Ambassador, ASE Master, L1, CMAT 

Anthony Williams, M.S. Ed. Special Project Manager, Carquest Technical Institute

Key Talking Points

• Presentations vs class- presentations are a large group/gathering, listening to a concept/theory. Presenting ideas to engage the audience. You can still check for understanding in presentations. Pass the microphone. Classes are smaller, following a sequence of classes. They are not the same. Loud and boisterous personalities will push the conversations which can derail the discussion. You want to pull all voices in a classroom style.
• Reinvent ‘lecturing’- dial back the content in a presentation, an entire book isn’t taught in 1 session, teach the concept
• Setting expectations for students going to training
• Challenging the status quo- 1 lead presenter and multiple trainers for breakout groups. 
• “Not here to herd the cattle, here to make burgers”
• You can’t present a problem without a solution or a path to a solution
• 2nd-grade mentality- get up and move, different groups, when someone asks a question, you nurture it. 
• Handling wrong answers- ask for counter-opinion, ask what their process was, make it a safe place and a learning experience
• Virtual training- cameras on, breakout rooms
• Honesty- realize an idea and go back and master it
• What are you looking for? Be specific. You are either probing a conversation or probing to see where the understanding is
• Checking for understanding- you cannot use yes/no or true/false

Aftermarket Radio Network

Subscribe on YouTube

Visit us on the Web

Follow on Facebook

Become an Insider

Buy me a coffee

Important Books

Check out today’s partners:

More Time. More Profit. Shop-Ware Shop Management getshopware.com

See how Broadly can help YOU grow your auto shop. getbroadly.com/chat

Key Talking Points

• Help the classroom understand, relate and apply it- don’t overcomplicate
• Do we have too much “wow factor” are they leaving the class thinking the instructor is knowledgeable or are they leaving with epiphany moments
• Talk to students then listen- take what you know and piece the puzzle together to what they understand
• Presentations aren’t teaching- too much information isn’t going to stick, pick one focal point. 
• “Teaching isn’t talking” 
• Scan QR code to answer questions prior to class to get feedback, or ask questions in beginning and ask the same question at the end. 
• “How to learn” class- learning styles, you may prefer one but you also need to improve the other learning styles
• Achieving certification doesn’t mean you are exempt from learning more
• “How to teach” class- sticking content needs to have an anchor point. Giving information and give the opportunity to give information back and start applying it
• “How to take tests” 
• Dunnan and Kreuger- high confidence have lower competence, ability to do doesn’t match what they display out (big peacock), not confident and constantly reading and learning, they stay quiet. 
• Learning path- apply the knowledge you receive immediately

Connect with the show:

Aftermarket Radio Network

Subscribe on YouTube

Visit us on the Web

Follow on Facebook

Become an Insider

Buy me a coffee

Important Books

Check out today’s partners:

This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few?

Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day.
Broadly helps you automatically request reviews so that your customers can promote your business with just one click. When you immediately ask for a review after service, when the experience is still fresh in their mind, you’re more likely to get a 5-star positive review. Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn’t that what you want a connected customer? See how Broadly can help grow your auto shop.  Visit www.getbroadly.com/chat to learn more.

The Panel

Jim Cokonis Sr Curriculum Developer, CARQUEST Technical InstituteFind Jim’s other episodes HERE.

Justin Morgan LMV Bavarian Technical Support and Trainer, ASE-Wave Technical Ambassador, ASE Master, L1, CMAT (Certified Master Auto Tech). Justin’s Previous Episode HERE.

Anthony Williams is a Special Projects Manager at Advance Auto Parts, Colorado Springs, Colorado. Anthony’s Previous Episode HERE.

Jacquie Walter Hower is the Director of Operations and 3^rd generation at her family’s business, Zimmerman’s Automotive, in Mechanicsburg, PA. During high school and into college, Jacquie worked part-time for the company working in the Quick Lube department as a technician changing oil and maintaining customer vehicles. After her sophomore year of college, she was given the chance to become a manager for a new Quick Lube location for the company. Since then Jacquie’s love for the industry grew into a passion. As director of operations, she handles a number of different jobs such as customer service, service auditing, daily accounting, training, and community involvement/events. In the summer of 2016, Jacquie began the Aftermarket Management program at Northwood University where she hopes to complete her bachelor’s degree in two years. Jacquie is involved with the Car Care Women’s Board and sits on the board of directors at the Mechanicsburg Chamber of Commerce. She resides in Mechanicsburg, PA with her husband, Dan, and their two young boys, Brantley (4) and Mason (2). Hear Jacquie’s Previous Episode HERE.

Scott Pelava is a Certified Master Auto Technician, L-1 Advanced Engine Performance Specialist and ASE-Certified Service Consultant. In 2015 Scott created the Auto Shop Owners Group (ASOG) on Facebook which today has nearly 5,000 members. ASOG has developed into a 501c3 Educational Foundation whose mission is to enable & empower shop owners to learn and grow to provide the best business environment for their customers, employees and themselves. Scott is also very active in his community. He is currently a third term Lonsdale City Council Member, has held numerous leadership positions with Scouts BSA, and is a director of the Lonsdale Chamber of Commerce. Hear Scott’s Previous Episode HERE.

Justin Morgan is the tech support for LMV Bavarian and tech ambassador for AES Wave. Hear Justin’s Previous Episode HERE.

Anthony Williams is a Special Projects Manager at Advance Auto Parts, Colorado Springs, Colorado. Anthony’s Previous Episode HERE.

Vinnie Lucido has had his hands in the automotive industry since 1996, starting in High school as a CSR at one of the last 76 Full-Service Gas stations in Reno. He found a passion for helping people through their most prized possessions, their automobile. Vinnie and his brother Anthony partnered together & opened CoAuto in 2014 and have been nothing but success in their new undertaking. Vinnie is ASE certified and has operated in every capacity of the automotive repair field. Throughout his career, he has been a customer service representative, a service writer, a technician, a manager and now an owner. Ultimately, he finds he is happiest when he is in communication with his clients and gets the opportunity to get to know his guests. Vinnie spends his time building relationships and networking and in turn, the shop continues to grow. Listen to Vinnie’s previous episodes HERE.

Kent Bullard. Find Kent’s other episodes HERE.

Jim Cokonis. Find Jim’s other episodes HERE.

Key Talking Points:

• Virtual trainingWhat doesn’t work in live class doesn’t work virtually either
• The audience is more willing to ask questions when they aren’t in a full classroom- questions in the chat or during live
• Producer-moderator on the side that can look for chat questions for interruption and interaction
• Opportunity for more trainers that wouldn’t want to stand in front of large class due to social anxiety and cost-effectiveness But also removes the opportunity for trainers to earn living with the redistribution of video content
• Zoom burnout happened during in-person classes as well but phone screen/Netflix burnout Burnout from poor practices- work on practices instead of platform
• Presentations, training, and teaching- Information, engagement, and transformation they will experienceMust be reformatted- text and PowerPoint
• Don’t have to be the “star” of the screen- the audience is the star of the show
• Engage the person watching – movement with different camera shots
• Content- fluid with room for questions and engagement
• Build-in breakpoints between topics/segments
• Talk less and facilitate growth otherwise you are giving a presentation that is recorded-telling isn’t teaching, showing isn’t teaching
• “EDGE Method”- explain, demonstrate, guide, and enable
• ChallengesTraining- no faces, internet delays, going through content faster than in person
• Microphone- not muted/talking over each other
• Not prepared with audio connections and lighting prior
• Too casual- PJs, background location (hot tub)
• No boundaries when you’re at home- School, training, cocktail hour, graduations etc. is all virtual
• Mental stimulant burnout with looking at the different screens, watching multiple people, answering chats
• “Solitary confinement” on screen and miss being with people in person
• “Being watched” -you have to constantly perform on screen
• SolutionsProduction- invest in good equipment (camera and audio) and have backups
• Continue the same personal routine that you would when you left the house to help with burnout
• Create a home office
• Mobility- take a break as a viewer and get up to stretch

Resources:

• A special thanks to Jacqui Hower, Jim Cokonis, Justin Morgan, Scott Pelava, Anthony Williams, Vinnie Lucido, and Kent Bullard for their contribution to the aftermarket.
• Books Page HERE
• Listen to all Remarkable Results Radio, For The Record and Town Hall Academy episodes.

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Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.

Buy Carm a Cup of Coffee 

This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

This episode is brought to you buy Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

Jorge Menchu is President of AES WAVE.com, a company specializing in Automotive Diagnostic Tools for professional technicians, shop owners, and educators.

Jorge is also a well known automotive instructor and has found over the years a powerful method to engage his students to be better learners. He has written many articles from trade magazines to publication on his own company website. See link below.

Jorge’s goal is to help young folks to realize their own success and failure. As he developed his learning strategy, he realized that schools never teach the techniques of learning.

He’s taught at AAPEX, Vision Hi-Tech Training and Expo and Automechanika just to name a few venues. Many technicians have either seen Jorge in person or on video. Many who have seen his colored wiring diagrams and teachings in electrical circuits have made great strides in their diagnostic skills. Jorge is also engaged in the Vision Educator Think Tank and former member of NACAT foundation. Visit Jorge’s other episodes HERE.

Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN.  His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.

Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo. He has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.

Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Hear Matt in previous episodes HERE.

Scott Brown is President of Diag.net and an ASE Master Certified Automobile Technician with over three and a half decades of professional service industry experience. He and his wife own Connie & Dick’s Service Center Inc., a 57-year-old independent shop in Southern California.

With a strong focus on engine performance and electronics, Scott began collaborating with other industry professionals, online, beginning in the early ’90s. Since 1995, he has been an instrumental resource in the development of the largest online community of automotive service professionals, the International Automotive Technicians Network — iATN where he once served as company president. Additionally, he serves on the NASTF Board of Directors and is a member of the following associations: ASCCA, CAT, ETI, I-CAR, & SAE.

Find other episodes that have featured Scott HERE.

Justin Morgan is the tech support for LMV Bavarian and tech ambassador for AES Wave. 

 

Key Talking Points:

• “Technician/mechanic” title to the outside world- does it properly represent the automotive field? Does it bring value?
  • Watered down term, is it strong enough term?
  • Change public perception, sell yourself and services for what it is
  • Varying range of experience and expertise
  • Cars more complicated, cost of repairs more expensive
• Jorge says that mechanic/technician is an Automotive Scientific Investigator and a Diagnostic Reverse Engineer. They are Lifetime Learners
  • Expert is an honorable reference.
• We are not trying to build a pecking order but to define the outcome of the investment in training and knowledge of technology necessary to work on today’s vehicles.
• We share with our peers to help the industry get better at what we do. Nothing is wrong with sharing.
• Like in the avionics industry and in the future; safety systems on vehicles that have been in a recall and not repaired or updated will require the recall be fixed or the vehicle could not leave your bay.
• Changes with ASE here now or possibly in the works. Vehicle specific questions are being written for future consideration.
• Establishing structure
  • Licensing, mandatory certification, trade schools  
  • ASC testing certification value
  • Promote from within- continuing education in shop, partners (parts/equipment suppliers and distributors) reward with a discount for the shop
• Progress forward   
  • Take a small group and build proof of concept, lead by example
  • Marketing- redefine the industry and be active  

Resources:

• Thanks to Jorge Menchu, Scott Brown, Justin Morgan, and Matt Fanslow for their contribution to the aftermarket’s premier podcast.
• AESWAVE Website Link HERE.
• Diag.net website link HERE.
• Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
• Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

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This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. The event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. More than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals from 135 countries are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

• What was your best take-a-way from Vision
• Did you get your Vision shirt that supports scholarships
• Thanks:
• • Thanks to Sheri Hamilton, Jerry Holcom, Joe Severt and Ron Haugen for such a great event and for having me lead the Power Panel.
  • Look for an upcoming episode with
    • Tyler Hubbard, Chris Cheney, Greg Buckley, Aaron Stokes and Brian Bates
• Many great interviews were done at Vision along with recording some For The Record Rants
  • Let me drop a few names on you:
    • Rob Morrell
    • Mark Warren
    • Rob Rowsell
    • Anthony Williams
    • Chris Chesney
    • Jorge Menchu
    • Scott Brown
    • Matt Fanslow
    • Justin Morgan
    • Scott Shotton
    • Dave Denman
    • Eric Ziegler
    • Brian Bates
    • Tyler Hubbard
    • Aaron Stokes
    • Greg Buckley
    • Jennifer Filzen
    • Keith Williamson
    • Kim Walker
• So we can keep the energy up, I need you to share the podcast with your peers. Don’t hold it back. Rising tide lift all ships. We are in a renaissance to improve our industry like never before. Networking, business coaches, twenty groups and the RRR podcasts are important tools for business and personal improvement.
• Always looking to hear from you about topics, interview, your opinions or maybe it is your time to be on the podcast …. carm@remarkableresults.biz