Thanks to our Partners, NAPA TRACS, Today’s Class, KUKUI, and Pit Crew Loyalty

Watch Full Video Episode

The automotive industry faces a growing crisis: as veteran trainers and educators retire, there’s no clear path for the next generation to replace them. Creating quality training is time-intensive — often taking months to develop just one class — and the personal sacrifices required have deterred many from stepping up.

This episode explores the urgent need to evolve automotive education, from rethinking long-form classes to developing shorter, high-impact sessions that better fit today’s learning styles. At the heart of the conversation is a proposed solution: an industry “Trainer Boot Camp” designed to teach aspiring educators not only technical knowledge but also the art of presentation — structure, flow, delivery, and audience engagement.

Another proposed solution is the creation of a Train the Trainers Scholarship to fund legacy educators like John Thornton and Scot Manna to design and lead this new initiative. Modeled after the WWE’s NXT Performance Center, the idea is to proactively cultivate new education “superstars” rather than waiting for them to appear on their own.

This is more than a conversation about teaching — it’s a call to action to preserve and reinvent the future of automotive education before the knowledge gap becomes irreversible.

Recorded Live at ASTA 2025 https://astausa.org/pages/asta-expo

Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast

Tanner Brandt, Autodiag Clinic

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Thanks to our Partner, KUKUI

Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/

Thanks to our Partner, Pit Crew Loyalty

You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/

Connect with the Podcast:

– Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

– Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

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– Visit the Website: https://remarkableresults.biz/

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– All books mentioned on our podcasts: https://remarkableresults.biz/books

– Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

– Buy Me a Coffee: https://www.buymeacoffee.com/carm

– Special episode collections: https://remarkableresults.biz/collections

– The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

– Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

– Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

– Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

– The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

– The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

– Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm

Thanks to our Partners, NAPA TRACS, Auto-Fix Auto Shop Coaching, and Today’s Class

Matt Fanslow, lead diagnostician and shop manager, Riverside Automotive, Red Wing, MN. Matt’s previous episodes HERE
Matt Fanslow Podcast: Diagnosing the Aftermarket A to Z

Tanner Brandt, Autodiag Clinic. Tanner’s previous episodes HERE.

Show Notes

• Watch Full Video Episode
• Advanced Fundamentals of Krispy Kreme Waffles with Isaac Rodell Video: https://youtu.be/7v1PwWYHPFA?si=cA-Ldx794hfOALLz
• Industry Connectivity (00:02:21)
• Client Communication During Events (00:03:51)
• Impact of Competition (00:04:31)
• Industry Support After Disasters (00:05:56)
• Community Response to Hurricane Damage (00:08:12)
• Teaching Experiences at the Conference (00:09:50)
• Influencer Dynamics at Conferences (00:12:05)
• Influence Beyond Fame (00:15:01)
• Tools Shaping the Industry (00:15:51)
• Development of New Tools (00:19:09)
• Krispy Kreme Waffle Donuts (00:24:38)
• Cooking with Waffle Irons (00:31:08)
• Networking Importance (00:38:29)
• Staying Current in the Industry (00:43:37)
• Mobile Business Insights (00:44:12)
• Diagnosing a New Vehicle Issue (00:45:02)
• Access to Star Cases (00:46:54)
• Importance of Continuous Learning (00:49:26)
• Training Engagement Recommendations (00:50:32)
• Challenges in Attending Training (00:52:14)
• Understanding New Technologies (00:54:11)
• Curiosity and Commitment to Learning (00:56:49)
• After-Hours Learning (01:00:07)
• Legacy and Mentorship (01:00:26)
• Focus and Technology (01:05:08)
• Honor and Code in Professionalism (01:07:15)

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Auto-Fix Auto Shop Coaching

Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Connect with the Podcast:

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on X: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-Special episode collections: https://remarkableresults.biz/collections

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network

This episode explores the distinctions between training and education, comparing the educational systems in the U.S. and Europe and how the automotive industry can support academic institutions. Tanner Brandt emphasizes the value of vocational training and soft skills, while Michael Ingvardsen highlights the advantages of industry collaboration and the need for engaging training resources. Tanner and Michael advocate for a cultural shift in automotive education, calling for long-term industry partnerships and a focus on continuous learning to better equip future technicians.

Michael Ingvardsen, Global Technical Training Manager, Nissens Automotive

Tanner Brandt, Autodiag Clinic. Tanner’s previous episodes HERE.

Show Notes

• Watch Full Video Episode
• Discussion on Education vs. Training (00:03:03) Carm emphasizes the importance of distinguishing between training and education in the automotive field.
• Tanner’s Perspective on Training (00:03:53) Tanner discusses the differences between short-term training and long-term educational processes.
• Michael on European Training Challenges (00:04:48) Michael explains the cultural differences in training attendance between Europe and the U.S.
• Vacation in Denmark (00:06:26) Carm and Tanner discuss the generous vacation policies in Denmark compared to the U.S.
• High School Vocational Programs (00:07:25) Tanner shares insights about vocational education systems like BOCES in New York.
• Shop Owners and Vocational Programs (00:08:19) Carm highlights the need for shop owners to engage with vocational education centers.
• Challenges in Automotive Education (00:09:12) Tanner addresses misconceptions regarding the readiness of students entering the automotive workforce.
• Michael’s Educational Experience in Denmark (00:10:56) Michael outlines the differences in educational approaches and student opportunities in Denmark.
• Cost of Education in Denmark (00:13:10) Carm and Michael discuss the free education system in Denmark and its implications.
• High School Structure in Denmark (00:14:26) Michael explains the schooling structure, including high school and vocational training paths.
• Career Path in Automotive for Danish Students (00:15:27) Michael describes the four-year training program for students pursuing automotive careers in Denmark.
• Challenges in Automotive Education (00:17:58) Discussion on why students lack education post-high school and the need for vocational training.
• Internships and Apprenticeships (00:21:42) Exploration of internships as a result of vocational training and the potential for hands-on experience.
• Industry Support for Education (00:22:07) Discussion on how companies, like Nissen’s, support educational institutions continuously rather than temporarily.
• Transactional Nature of U.S. Education (00:23:32) Critique of the transactional approach in U.S. automotive education versus long-term support seen in other countries.
• Instructor Education and Training (00:24:20) Concerns about how current instructors in the U.S. are educated and the validity of their training sources.
• Curriculum Changes in Colleges (00:27:36) Changes at a college level to improve student outcomes by replacing traditional subjects with lab-focused learning.
• Differences Between AAS and AOS Degrees (00:29:49) Comparison of Associates of Applied Science and Associates in Occupational Science degrees and their implications for students.
• Soft Skills in Education (00:32:58) Discussion on the lack of soft skills training in automotive education and its importance for student success.
• Work-Life Balance Discussion (00:36:33) Exploration of communication skills and generational changes impacting work-life balance in the automotive industry.
• Personal Reflection on Travel (00:37:01) Michael shares his journey from extensive travel to prioritizing family time and achieving better work-life balance.
• Content Development in Training (00:38:46) Tanner discusses his experience in content development for training and differences in presentation styles.
• Interactive Learning Approaches (00:40:46) The need for interactive and entertaining training presentations to engage learners effectively.
• Learning Management Systems (00:42:01) Discussion on the advantages of established learning management systems in European training compared to the U.S.
• Corporate Training Consistency (00:43:26) Michael highlights the importance of maintaining consistent training materials across all trainers in his organization.
• Need for Communication Courses (00:45:05) Tanner advocates for incorporating communication courses in automotive education to improve interpersonal skills.
• Real-World Communication Training (00:46:56) Tanner shares insights on practical communication training methods that encourage interaction with strangers.
• Final Thoughts from Michael (00:48:03) Michael encourages ongoing training and education for both students and professionals in the automotive industry.
• Tanner’s Call to Action (00:49:06) Tanner urges educational institutions and companies to collaborate and improve automotive training programs.

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network

Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX – Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com

Connect with the Podcast:

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

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-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

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-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-Special episode collections: https://remarkableresults.biz/collections

Thanks to our Partner, NAPA Auto Care

Tanner Brandt covers critical topics such as the importance of curiosity, the ‘what, why, and how’ of learning, and the necessity of continuous education in the automotive industry. Tanner offers insights into diagnosing vehicles, solving complex problems, and the value of understanding the reasons behind every step in the repair process. This engaging discussion serves as a vital resource for technicians, shop owners, and trainers committed to staying ahead in the industry.

Tanner Brandt, Autodiag Clinic. Tanner’s previous episodes HERE.

Show Notes

• Watch Full Video Episode
• Breaks for Breasts (00:01:10) Carm Capriotti talks about the initiative “Breaks for Breasts” and its fundraising for breast cancer vaccine research at the Cleveland Clinic. https://www.brakesforbreasts.com/
• The Methodology of Learning and Education (00:04:18) Tanner Brandt discusses the what, why, and how of learning and education, emphasizing the importance of making a plan and understanding the purpose of learning.
• The Importance of Understanding “Why” (00:06:20) Tanner Brandt emphasizes the importance of understanding the “why” in the learning process, using examples from diagnosing vehicles and performing tasks deliberately.
• Challenges in Encouraging Curiosity (00:11:48) Tanner Brandt discusses challenges in nurturing curiosity, sharing personal experiences from education and the automotive industry.
• Nurturing Curiosity (00:17:08) The benefits of curiosity in becoming a better technology specialist and diagnostician are highlighted, emphasizing the importance of nurturing curiosity from a young age.
• Curiosity and Learning (00:18:08) Discussion about the importance of curiosity in learning, and the need for mentors and teachers to foster curiosity in automotive repair.
• Surgeon and Diagnostic Skills (00:19:02) Comparison of diagnostic skills in automotive repair to a surgeon’s need for broad knowledge, curiosity, and preparation.
• NAPA Auto Care Apprentice Program (00:20:28) Details about the NAPA Auto Care apprentice program, its curriculum, and the benefits for shops and apprentices.
• Diagnostic Case Study (00:23:15) Discussion about the importance of preparation and research for diagnostic work, with examples from real-life scenarios.
• Understanding Vehicle Systems (00:24:21) Insight into the importance of understanding vehicle systems and the need to research and understand the logic behind their functions.
• Critical Thinking and Diagnostic Planning (00:27:05) Importance of critical thinking, systematic planning, and complete system scans for effective diagnostics.
• Learning and Expert Help (00:30:39) Encouragement to seek understanding of “why” in learning and to find expert help from experienced professionals.
• Accountability and Testing (00:35:21) Discussion on the importance of post-tests for knowledge retention, caution about tests being written before curriculum, and the need for effective testing methods.
• Certifying Trainers (00:37:48) Discussion on the need for certifying trainers and the challenges in ensuring their expertise.
• Continued Education (00:38:59) Exploration of the importance of continued education for trainers and the lack of oversight in the current system.
• Types of Classes (00:39:46) Exploring the different types of classes needed for effective training, including teaching and communication skills.
• Training Hours (00:42:05) Debate on the number of training hours required to stay updated with automotive technology and the significance of continuous learning.
• Confession and Expertise (00:45:37) Discussion on the misconception of expertise after attending short classes and the need for continuous learning.
• Curiosity of Young Technicians (00:49:02) Assessment of the curiosity and commitment of young technicians entering the automotive industry.
• Challenges in Training Turnout (00:53:11) Challenges in ensuring attendance and participation in training sessions, and the commitment required from shop owners.
• Responsibility in Training Commitment (00:54:07) Emphasis on the responsibility of shop owners to actively support and participate in the training commitment for the improvement of the entire shop.
• The importance of scheduling training (00:54:27) Discussion on the challenges of scheduling training in the automotive industry and the importance of prioritizing it.
• Closing the shop for training (00:54:52) Debate about the necessity of closing the shop for training and the analogy of scheduling around a doctor’s conference.
• Making time for training and life (00:55:29) The significance of scheduling time for training and personal life, and using calendar systems to block off training days.

Thanks to our Partner, NAPA Auto Care

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

Connect with the Podcast:

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-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

Show Notes

Thanks to our Partners, AAPEX and NAPA TRACS

Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX – Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Connect with the Podcast:

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on Twitter: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

Show Notes:

Thanks to our Partners Shop-Ware and Delphi Technologies

Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/

Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. http://DelphiAftermarket.com

Connect with the Podcast

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

On Record with Keith Perkins. Keith has both a brick and mortar shop and mobile diagnostic vans. He discusses the future of mobile diagnostics and his perspective on our industry consolidating.

Show Notes:  

• Vision Hi-Tech Training & Expo: https://visionkc.com/
• L1training.com- membership resource https://www.l1training.com/
• Future of mobile technicians? As a mobile technician, you have to have experience and tooling/software available. 10K in investment to start.
• Consolidation- constant conversations. What do you want with your business? Is mobile going to be around forever? 
• ChatGPT is not perfect!

Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

Connect with the Podcast:

Aftermarket Radio Network

Subscribe on YouTube

Visit us on the Web

Follow on Facebook

Become an Insider

Buy me a coffee

Important Books

Check out today’s partner:

Insights to the Vision Hi-Tech & Expo Class “Which Scan Tool Should I Buy?” Saturday, March 4th 8:45 am-11:45 am with Scott Shotton, Scot Manna, Tanner Brandt, Keith Perkins, and Sean Tipping.

Show Notes:  

• “Which Tool Should I Buy?” Saturday March 4th 8:45am-11:45am with Scott Shotton, Scot Manna, Tanner Brandt, Keith Perkins and Sean Tipping
• Register Here For Vision 2023
• Q&A- shop owners/managers included
• Shop owners may or may not know the functionality of scan tools
• Raffles

Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

Connect with the Podcast:

Aftermarket Radio Network

Subscribe on YouTube

Visit us on the Web

Follow on Facebook

Become an Insider

Buy me a coffee

Important Books

Check out today’s partner:

It is time to schedule training sessions in light of having extra time available. There are many things that can be done from equipment maintenance, painting, repairs, fix-up, clean up and training.

• Dig out the seminar books from the last year and have the technician who attended provide a small class to your team. When you teach you learn.
• Schedule on-line training
• Listen to podcasts. The Remarkable Results Radio brands have over 750 podcasts available on just about any subject you can imagine. Team listening is fun and you can have a discussion after.
• Every podcast has a ‘show page’ where the talking points are done and you can you this for a meeting agenda or as discussion points.

“Terry Wynter — I have always been a big fan of training, but being in SW Florida, it’s hard finding a break to get all the guys together, but with this coronavirus spreading fear, business slowed just a little, a perfect time to gather the troops & listen to a podcast, very informative & always to the point…thanks again, Terry Wynter”

Emerging Technology

• RR 487: Joe Register – Will You Be at the Forefront of Technology?
• RR 393: ADAS is the Next Big Thing. Advice From an ADAS Calibration Shop.
• FTR 022: Scott Brown – Don’t Ignore ADAS. Know it. Learn it.
• RR 381: SVI – Secure Vehicle Interface: The Future In Secured, Standardized, And Direct Access to Vehicle Networks
• RR 354: Geek Talk 2.0 Part Two – Tech Talk From Aftermarket Professionals

Technician Talk

• RR 492: YouTube – Benefit or Burden Part 2 
• RR 464: YouTube – Benefit or Burden Part 1
• RR 490: Technician Round Table – Part 8 – Loyalty
• RR 444: Technician Round Table – Part 7 – Heipp – Landry – Fanslow: Professionalism and More
• RR 475: Dirk Fuchs and Jeff Bly – Will System Training Impact a Technicians Ability to Diagnose and Improve Shops Profits
• RR 419: Bringing Technician Proficiency to the Next Level Through Mentoring Programs
• RR 414: Elevating Our Industry’s Definition of Mechanic/Technician 
• RR 377: Gary Smith – The Knowledge Of Electricity Is The Basis Of Every Solution To A Diagnostics Problem

Tech

• RR 473: Derek Kaufman on Augmented Reality – Closer Than You Think
• THA 138: The Business Side of ADAS – Advanced Driver Assistance Systems
• RR 462: Paul McCarthy – AASA President Has the Back of the Service Professional
• THA 131: Preparing Your Shop For the Next Five and Ten Years
• RR 354: Geek Talk 2.0 Part Two – Tech Talk From Aftermarket Professionals
• RR 328: Trained By Techs – Martino, Kline, Culotta, Miller, Brandt
• RR 309: The Shop of the Future – Are You Prepared? Vision 2018 Town Hall

Resources:

• Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
• Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP’s HERE
• Find every podcast episode HERE.
• Every episode segmented by Series HERE.
• Key Word Search HERE.
• Love what we do? Buy Carm a cup of coffee HERE.

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Your Learning Curve Never Sounded So Good

The Panel:

• Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN
• Eric Ziegler a Mobile Diagnostician owner of  EZ Diagnostic Solutions Inc in Peoria, IL. Also, an instructor for Automotive Seminars and The Driveability Guys
  
• Rob Rowsell, shop owner, owner of Family Auto Service a four shop group in the La Mesa, CA area. Author of the book ‘Addicted To Life’, How I Went from Homeless to Extraordinary Success and Happiness in a Short Period of Time. Find a link to Rob’s book on the book page on the website HERE.
  
• Tanner Brandt, owner Tanner’s auto Clinic LLC, Mobile diagnostics and programming as well as teach for CTI

Key Talking Points

• The panel consists of two former addict and two ‘normies’. The ‘normies’ have a close friend or family member that is in recovery and has had an impact on them.
• Myth: People who struggle with addition come from a bad or broken home and have no support.
• Truth: Until an addict says ‘Done’ no one can help them. Your heart may say you are done but your actions must demonstrate it.
• Addiction can come in many forms:
  • Caffeine
  • Sex
  • Germaphobe
  • Gambling
  • Video Games
• We worry about it when it becomes difficult to perform our daily functions.
• Look at science. It starts uniting things.
  • How you are wired
• Drug testing for your people or new recruits is dependent on state laws.
  • Gray areas in states where marijuana is legal.
• You can put up a sign that says ‘We are a drug-free workplace.’
• An addict’s descent into relapse occurs long before they take in the substance or activity. Talk to people to learn the signals of relapse.
  • Usually, performance at work suffers and that is a signal.
  • You must call them on it. If you ignore it will not go away. It is their addiction.
  • You must protect the business.
  • The success rate for addicts beyond the first time is not good. The success rate can be less than 10%.
  • Faith-based success rate is over 80%.     
  • There is a 12 step program at Vision KC.
• There are many programs out there to help. If an addict plays the denial card there is no hope.
• Having the right culture in the company will help a recovering addict.
  • The Christmas party is not at a bar.
  • Do not ridicule the addict
• Opioid addiction can start with a prescription for pain because of an accident or the like
  • If you are wired for an addition your pain killer can set you off.
  • We are in an opioid epidemic in our country.
  • Opioid addicts have treatment that others don’t. They can go on an alternative drug to get their life back, their job back, their family back.
• Our reward system is designed, in our brains, to give us big rewards, a dose of dopamine. We can find ourselves finding alternative ways to provide us the dose of dopamine.
• If you expose yourself you will become; In Rob’s book he talks about ‘The Law of Exposure’. It is as reliable as the Law of Gravity
  • If you hang around bank robbers you will become a bank robber. If you hang around God-fearing men, you’ll become a god fearing man.
  • Don’t risk a relapse by hanging out in the wrong environment.
• The way out is you need to believe in yourself.
  • Myth: People believe that there is a moral shortcoming because you are an addict.
  • Addiction is a family disease.
  • The negative energy that destroys an addict’s life can be used to focus on recovery.
  • By healing the addict the family heals.
  • There is more going on than just a lack of willpower or corruption of a person.
• If you had an employee leave work to go for cancer treatment would your perception of the person going for addiction treatment be the same?
• The hard part of an addict is living life without.
  • 10% is the drinking – 90% is the thinking.
• Mental illness, driving people to self medicate.    

Link to National Drug-Free Workplace

Resources:

• A special thanks to  Matt Fanslow, Rob Rowsell, Tanner Brandt and Eric Ziegler for their contribution to the aftermarket.
• Books Page HERE
• Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

RepairPal. Many of our industry’s high-quality shops have gone through an evaluation with an independent automotive team to ensure their techs are trained, they use the right tools, and their customers are happy. In fact, over 2,200 repair shops have met these requirements, have become RepairPal Certified and are getting new customers every month.

Why has the number of RepairPal Certified shops grown so much? These shops are proud to have passed the certification and value the new customers they’re getting, both from the 5 million monthly visitors to RepairPal.com and their partnerships with CarMax and USAA. Certified shops can cancel at any time, so RepairPal works hard to produce value for them. Learn more at repairpal.com/shops to learn more.

Subscribe to a mobile listening app HERE.

The Panel:

Brin Kline is the owner of Assured Auto Works in Melbourne, FL.  His career in automotive repair spans 17 years with nearly 8 years as an owner.

Brin knows that the automotive repair industry is ever changing.  Diagnosing and repairing automobiles of today have many more requirements for up to date training than they did in years past.  Today, a technician must network with and befriend other likeminded individuals, commit a lot of their personal time to craft their skills so they can confidently, efficiently and accurately diagnose the issues that they face on a daily basis.

Brin’s journey to becoming an advocate for improving the automotive repair industry at the national level began when he started to attend conferences and training.  At these events, he rubbed shoulders with amazing people who, recognize the need for a national automotive repair industry step-by-step protocol for entry-level recruitment and training, continuing education events, and conferences, sharing of case studies, and helping businesses grow.

One of Brin’s favorite professional moments was being able to attend the 2016 Spring NASTF meeting at the Sheraton in Overland Park, KS. The topic was attracting and retaining technicians.

Brin feels that being a shop owner of a company with great potential is not what gives him a voice. He believes that being an enlightened industry professional is what gives him a voice.

Enlightenment through training, networking with like-minded professionals, collaborating, sharing ideas, knowledge and our experiences with each other, removing pride and egos, getting involved, receiving help and helping each other is the way to a better future and a better industry.

Brin enjoys building case studies for most of the issues that he diagnoses. He has plans of sharing them with training companies, trade magazines and at some point, possibly presenting them himself. Find previous episodes featuring Brin HERE.

Tanner Brandt began working on cars at age 15 at Wayne Technical and Careers Center. He took two years of automotive technology at their campus. During that time Tanner worked nights and weekends at a repair shop as well as at a race shop.

From there he went to Monroe Community College. This is where his interest was sparked for the diagnostic side of the trade. From there the rest has been history. He attends training conferences throughout the US to learn from others and network. He has a deep interest in making our field more professional and bettering the industry for everyone.

Going to large training conferences allows Tanner to network with other like-minded individuals and find out what changes others want to see in the industry as well. Recently he has been involved with the rest of the Trained By Techs group to help bring time sensible training videos to the masses. He wants to be able to continue to help repair shops and technicians on diagnoses of vehicles as well as learn how to do so. Find previous episodes featuring Tanner HERE.

Pedro De La Torre has over a decade of experience in the automotive technical field. After his graduation from UTI, he was employed by independent repair facilities and specialized in electronics, emissions, and driveability issues. In 2014, Pedro began working with the Indiana emissions program “Clean Air Car Check.” While working in the Quality Assurance department, Pedro was the in-house diagnostic technician and repair advisor. He was also responsible for training hotline operators and he organized Clean Air ICERT training.

ICERT training is the 60-hour program required to become an Indiana Certified Technician. In 2017, Pedro remains a consultant for Indiana’s Clean Air Car Check and began collaborating with “The Driveability Guys” to provide bilingual training to technicians.  Pedro is currently an ASE certified Master Automotive Technician and is L1 certified. He recently opened his own business Logic Automotive a Mobile diagnostics, training and consulting company. Find  Pedro’s previous episodes HERE.

Key Talking Points:

• Difference between ‘A’ tech and Diagnostic tech- Cannot assume diagnostic tech will have same roles. Specialty field. Does shop have enough volume for diagnostic tech?
• Ongoing training and education to be top diagnostic tech- Researching prior to appointments.
• Quality control- key sense of detail, can aid shop with following up with repairs, test drive for a customer.
• Apprentice and mentor to younger techs
• Constantly update equipment and Information technology needs for shop  
• Write-ups- Warranties, communication clear technical terms for customers while working with a service writer
• Scheduling and selling diagnostics- Figure each car 2 hours give or take. If charging hourly by 1.5 hours can communicate to service writer an update who can let the customer know.  
• Needs to fit in with an already diverse shop of “A Techs,” “B Techs,” and heavy line techs. Everyone needs to complement each other.
• Collecting case studies and scan data for future teaching is an important role and tactics for diagnosticians.

Be socially involved and in touch with the show:
Facebook   Twitter   Linked In   Email    Events    Speaking

This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

Download the Remarkable Results Radio listening APP for your smart device:

The panel:

Brin Kline is owner of Assured Auto Works in Melbourne, FL.  His career in automotive repair spans 17 years with nearly 8 years as an owner.

Brin knows that the automotive repair industry is ever changing.  Diagnosing and repairing automobiles of today have many more requirements for up to date training than they did in years past.  Today, a technician must network with and befriend other likeminded individuals, commit a lot of their personal time to craft their skills so they can confidently, efficiently and accurately diagnose the issues that they face on a daily basis.

Brin’s journey to becoming an advocate for improving the automotive repair industry at the national level began when he started to attend conferences and training.  At these events, he rubbed shoulders with amazing people who, recognize the need for a national automotive repair industry step-by-step protocol for entry-level recruitment and training, continuing education events, and conferences, sharing of case studies, and helping businesses grow.

One of Brin’s favorite professional moments was being able to attend the 2016 Spring NASTF meeting at the Sheraton in Overland Park, KS. The topic was attracting and retaining technicians.

Brin feels that being a shop owner of a company with great potential is not what gives him a voice. He believes that being an enlightened industry professional is what gives him a voice.

Enlightenment through training, networking with like-minded professionals, collaborating, sharing ideas, knowledge and our experiences with each other, removing pride and egos, getting involved, receiving help and helping each other is the way to a better future and a better industry.

Brin enjoys building case studies for most of the issues that he diagnoses. He has plans of sharing them with training companies, trade magazines and at some point, possibly presenting them himself. Find previous episodes featuring Brin HERE.

Chris Martino has spent 20 years behind a wrench. He currently works at Skumi Garage in Huntington NY, Chris spent the last 4 years retraining in electrical diagnosis with a heavy emphasis on lab scope usage and theory. Chris bought hi first business when he was 22. and ran it until 2008, when the crash happened. His current focus is on European vehicles.

Chris started sweeping floors in his local repair shop right after high school. After fixing his first vehicle he became hooked on auto repair. He watched every job being done and jumped in when he could. At the end of the day Chris would run through the whole day over in his head to figure how he could improve it the next time. He pushed himself to become the absolute best at everything he did. When Chris bought his own place, he had to give himself a crash course in diagnostics. He did the best he thought he was capable of.

After Chris closed his business down, he started to realize that his way of doing things was not the way to go. He was no longer happy with being “kinda sure” a car was diagnosed properly. He knew nothing of training in his area, so he hopped online. There was so much information available, and he absorbed it like a sponge.

Chris heard about the 2017 CAN conference on a youtube video. He knew he had to go. It was there that he met the group that would become the Trained By Techs team. Tomi Olivia, Brin Kline, Brian Culotta, Justin Miller, Tanner Brandt, Richard Falco, Mike Robinson and others. They talked about some of the frustrations and shortcomings of the current generation of training. After a discussion online, in which it became clear that some people weren’t familiar with a certain testing technique, what was to become TBT was born. Justin Miller put everything in motion. He shot a short video and put it online and it caught fire. The response was great. They all got together and came up with a game plan, and the rest of the story is history.

Vision 2018 came around, and Chris wanted to attend. Unfortunately, financial problems came up and he just didn’t have the money to attend. Justin Miller donated some money towards the fee, the rest of the guys came together and raised the money for airfare and hotel etc. This is what the group is about. Different people coming together from all around the country to make our industry better as a whole. Chris says,  no ego, no drama.

Justin Miller is the owner of JM Diagnostics from Salt Lake City, Utah and an ASE designated Master Technician. He has paid his dues and worked in the automotiveindustry for almost 25 years now. He realized some years back that his body was not going to hold up much longer at the physical pace he had become accustomed to. Seeing it difficult to change careers completely, he decided to invest in his natural diagnostic abilities within the same industry. This internal drive he possesses has made him the top technician that he is today. “How” and “why” are the questions he constantly asks himself and must find the answers to.

A little over 2 years ago, he reached out to his peers in social media for help finding training events. It became clear that he must attend Vision in Kansas City. That event changed him. A class that he attended, taught by John Thornton, opened his eyes to so much more than he ever dreamed. He absorbed as much as he could but needed more!

Understanding the imminent shift in the industry, he began a knowledge quest and attended as many training events as he could; including CAN in Chicago in 2016 & 2017, AVI/APEX/SEMA in Las Vegas, ATE in Seattle, Automechanika in Chicago and Vision again in 2017.

At Automechanika held in Chicago in 2017, he met a diverse group of like-minded individuals. They agreed to keep in touch and communicate until they would be joined again at the next CAN Conference. They began networking and talking on a daily basis.

All this time, Justin was devoting many hours helping other technicians posting in Facebook groups looking for direction. As Justin was making suggestions for a particular posting, another person didn’t understand the testing procedure Justin was describing.

In an attempt to make it clear for everyone involved, he decided to make a video ;to clearly show how the test is completed. The response was surprising; he received great feedback and requests for more videos from his peers. At this time he approached his group with an opportunity to join him in making videos from their own experiences.

This group together has formed “Trained by Techs” and is producing videos in a wide variety of subjects to help the common technician expand their personal knowledge. It is apparent for those searching, that certain information is not easily accessible for the average technician. Understanding that many are greater than one, together they are striving to improve the industry and the stigma associated with “auto mechanics”.

Brian Culotta lives in Willoughby, Ohio and works at Dave’s Auto Care. He is the  Shop Foreman/Diagnostician/Master Technician. Brian holds ASE certs: A1-A8 (master) L1, L3. He has 15 years experience and has held a wrench ever since he was a baby. His father is a retired Mechanic of 50 years and his mother has owned/operated a radiator shop for over 20 years.

Brian attended Auburn career center (Junior/Senior year of High-school) and studied automotive technology. He also attended Universal Technical Institute and studied Automotive technology/Diesel Technology/Truck Refrigeration/ Industrial Hydraulics/ Ford FACT Program.

Brian started his journey like most technicians in the industry very early following in the footsteps of his parents. Growing up he was a shadow to his father. Later, in his teenage years, he spent a lot of time working at his mother’s radiator repair shop.

Brian is extremely passionate about bettering the industry and bettering himself. He attends as many training seminars as he can work into my budget and schedule.

Tanner Brandt began working on cars at age 15 at Wayne Technical and Careers Center. He took two years of automotive technology at their campus. During that time Tanner worked nights and weekends at a repair shop as well as at a race shop.

From there he went to Monroe Community College. This is where his interest was sparked for the diagnostic side of the trade. From there the rest has been history. He attends training conferences throughout the US to learn from others and network. He has a deep interest in making our field more professional and bettering the industry for everyone.

Going to large training conferences allows Tanner to network with other like-minded individuals and find out what changes others want to see in the industry as well. Recently he has been involved with the rest of the Trained By Techs group to help bring time sensible training videos to the masses. He wants to be able to continue to help repair shops and technicians on diagnoses of vehicles as well as learn how to do so.

Where To Find Trained By Techs.

Their videos live on their YouTube Channel that’s appropriately called Trained By Techs. They usually share the link to their YouTube videos on Closed Automotive Diagnostic Facebook Groups.

They can easily be found on a lot of the better technical Facebook groups and we’re often attending the best training events.

Talking Points:

• Started as group message for Automechanika attendees, of about 10 people
  • They started to encourage each other as a tool to solve problems together.
  • The camaraderie was to better yourself and your business.
  • Turn your job into careers through having a network of friends and attending conferences together.
• Hours technicians need per year for training
  • 100 hours: 40 hours of hands-on at conference training.
  • Networking at a conference is priceless and necessary to grow your career.
• Attending classes
  • Offer honest feedback to the instructor.
  • Learn at least one takeaway from every class.
  • Don’t be afraid to start a dialogue with class and instructor, get involved to get most out of class.
  • Thank the instructor for the training.
• Daytime training
  • An ideal time for people to learn
  • Invest into turning your technician’s job a career
  • Pay for training and no loss of wages.
• Online training another option.
• Trained by Techs
  • FB videos and YouTube Channel
  • Solving problems/figuring out issues
  • It started helping other technicians
• Events like Vision are career changing.

Be socially involved and in touch with the show:
Facebook   Twitter   Linked In   Email    Events    Speaking

This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

Download the Remarkable Results Radio listening APP for your smart device: