Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adaptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.

Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.

Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.

Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Hear Matt in these Remarkable Results Radio Episodes HERE.

Bob Heipp works for Mobile Auto Solutions, LLC as lead tech and Technician Manager in the Chicago metropolitan area and northwest Indiana.

Having accepted a job that required passing an IM240 emission class, he was introduced to new alternatives for diagnostic testing. This spurred a quest for learning.

Bob believes his desire to learn is what opened doors to meeting technicians around the world. Hoping to help so others could have the same opportunities, he partnered with ASA-IL and initiated the CAN Conference after one of his favorite conferences (the Linder Conference) was no longer being presented. He considers these experiences have led him to the opportunity to work for Mobile Auto Solutions. Bob is also a dedicated Vision High Tech Training and Expo attendees. Hear Bob in his own interview and the roundtables HERE.

Peter Landry is an ASE L1 Master Automotive Technician from Brookfield, WI. Peter has a strong automotive background in electronics, network, and driveability diagnostics. His prowess for fixing problem vehicles and passion for staying up on emerging technologies led him from Landry’s Mobile Diagnostics, a mobile diagnostics and module programming business servicing the Milwaukee Metro area to working for Mobile Auto Solutions Hear Peter’s interviews HERE.

Key Talking Points:

What does it take to be a top technician

• The diagnostician is put, sometimes on a pedestal and classified as ‘elite’
• We cannot forget the value in the R & R technicians.They are important and have different skill sets than a diagnostician
• Diagnostician needs the R & R technician to complete many of the jobs that they diagnose.
• Bob: Some classes are not good.Some of the best trainers need to be paid a decent wage
• Bigger classes and quality of the material either isn’t good or not enough time to cover
• The higher you get in your ability the less training is there for youThe higher you get the more you see where there is wrong information out there.
• “It must be true”. Must verify
• Peter:Wrong does not mean inaccurate
• Some of our best trainers are not compensated enough A lot of work required to become a great trainer
•  
• Best way to learn is hands-onThe more senses you use the better for retention
• B and C techs are very valuable to a shop. They generate a tone of work and revenue
• Identify what type of learner you are:Can you recall where to go for the information
• Note-taking  
• Reading white papers
• Do it
• How can the training help me and how can I apply it?
• Training manuals need to be easy to read
• Take good notes because some information is not included until you write it down
• Hands-on training is tough to doFacility, logistics, vehicles, helper
• Localizing National Training
• Some are natural at what they doThe Chess analogy
• How far can you go
• You can hit your limit, live within it. Keep striving
• Networking can be a big advantage Introduce yourself at a training session to the trainer or to all the techs around you
• Get phone numbers, emails
• Networking outside of leader-led training is social media
• Technician’s job is to make their owner money.Owners job is to share with the team
• Summary What does it take to be a technician today
• Hands-on
• How will training help me
• Reading, math skills
• When you teach you learn
• What type of learner you are
• Play or research. Go beyond the education 
• Networking 
• Critical thinking

Resources:

• Thanks to Matt Fanslow, Bob Heipp, and Peter Landry for their contribution to the aftermarket’s premier podcast.
• Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
• Love what we do, buy a cup of coffee HERE.

Be socially involved and in touch with the show:

Facebook   Twitter   Linked In   Email

Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP’s HERE

Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.

Buy Carm a Cup of Coffee 

This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, 2020 at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adaptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.

Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.

Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.

Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Hear Matt in these Remarkable Results Radio Episodes HERE.

Bob Heipp works for Mobile Auto Solutions, LLC as lead tech and Technician Manager in the Chicago metropolitan area and northwest Indiana.

Having accepted a job that required passing an IM240 emission class, he was introduced to new alternatives for diagnostic testing. This spurred a quest for learning.

Bob believes his desire to learn is what opened doors to meeting technicians around the world. Hoping to help so others could have the same opportunities, he partnered with ASA-IL and initiated the CAN Conference after one of his favorite conferences (the Linder Conference) was no longer being presented. He considers these experiences have led him to the opportunity to work for Mobile Auto Solutions. Bob is also a dedicated Vision High Tech Training and Expo attendees. Hear Bob in his own interview and the roundtables HERE.

Peter Landry is an ASE L1 Master Automotive Technician from Brookfield, WI. Peter has a strong automotive background in electronics, network, and driveability diagnostics. His prowess for fixing problem vehicles and passion for staying up on emerging technologies led him from Landry’s Mobile Diagnostics, a mobile diagnostics and module programming business servicing the Milwaukee Metro area to working for Mobile Auto Solutions Hear Peter’s interviews HERE.

Key Talking Points:

• LoyaltyShop owners and employees
• Customers to shop owners
• Employees to employees
• Shop owners to suppliers
• Google definition: A feeling of support and allegiance
• Some techs who leave shops to better themselves can be looked at as disloyalSometimes it is economic, environment and/or geographical
• How do you create a loyal customerEarn their trust, earn their business
• Provide them services
• Don’t oversell
• The internet allows for big soapboxesSome are bigger than they are
• Have more integrity than they have
• When you meet them you understand. They are just people.
• Why not use social media for build up not tear down
• Does loyalty exist because of the fear of the unknown?
• Supplier loyalty can be the same as client loyalty
• Can you remember the value you receive from a supplier when the rubber meets the road
• When you don’t have the fundamental understanding of business loyalty does not exist
• Good relationships are ‘other’ centered

Previous Technician Round Tables:

• Part 1 (206) go HERE.
• Part 2 (230) go HERE.
• Part 3 (273) go HERE.
• Part 4 (292) go HERE.
• Part 5 (338) go HERE.
• Part 6 (362) go HERE.
• Part 7 (444) go HERE.

Resources:

• Thanks to Bob Heipp, Peter Landry and Matt Fanslow for their contribution to the aftermarket’s premier podcast.
• Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
• Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

Be socially involved and in touch with the show:

Facebook  Twitter  Linked In  Email   Events   Speaking

Subscribe to a mobile listening app HERE.

This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adaptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.

Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.

Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.

Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Hear Matt in these Remarkable Results Radio Episodes HERE.

Bob Heipp works for Mobile Auto Solutions, LLC as lead tech and Technician Manager in the Chicago metropolitan area and northwest Indiana.

Having accepted a job that required passing an IM240 emission class, he was introduced to new alternatives for diagnostic testing. This spurred a quest for learning.

Bob believes his desire to learn is what opened doors to meeting technicians around the world. Hoping to help so others could have the same opportunities, he partnered with ASA-IL and initiated the CAN Conference after one of his favorite conferences (the Linder Conference) was no longer being presented. He considers these experiences have led him to the opportunity to work for Mobile Auto Solutions. Bob is also a dedicated Vision High Tech Training and Expo attendees. Hear Bob in his own interview and the round-tables HERE.

Peter Landry is an ASE L1 Master Automotive Technician from Brookfield, WI. Peter has a strong automotive background in electronics, network, and driveability diagnostics. His prowess for fixing problem vehicles and passion for staying up on emerging technologies led him from Landry’s Mobile Diagnostics, a mobile diagnostics and module programming business servicing the Milwaukee Metro area to working for Mobile Auto Solutions. Hear Peter’s interviews HERE.

Key Talking Points:

• The Lack of ProfessionalismSome shops seem to be ill-equipped to service the jobs/brands they promote they can fix
• Shops need to get OE level service information to best understand how to repair the most common brands that they see in their bays
• How many scan tools do you need?How many ratchets do you need?
• Who does not know how important the right tools are requiredAftermarket vs OE PC based tools each have their advantage
• Just one tool may not get the job done
• Who, inside the shop, has the responsibility to keep the OE tools up to date? Someone at the shop needs to be responsible for updates and passwords so when the tool is needed there is no downtime
• If the technician owns the tool then he needs to keep pace with updates so he isn’t slowed down 
• Will shops have car line specialists or job type specialists?
• Networking with shops around you to buy specialty tools. They become proficient. No sharing but send the vehicle to the shop that owns the tool (sublet).
• Professionalism starts with self-pride.Treat us as professionals but be part of the solution to improve your own self image
• Your own bathroom and work areas are a reflection of your professionalism
• A professional look at the service counter
• Professionalism can be compartmentalizedYour role
• Orderliness
• Should we have an organization like the lawyers that have their BAR to set requirements to work on vehicles
• We sometimes devalue our knowledge and service and give away our time
• Tests vs analysis or diagnosis

Previous Technician Round Tables:

• Part 1 (206) go HERE.
• Part 2 (230) go HERE.
• Part 3 (273) go HERE.
• Part 4 (292) go HERE.
• Part 5 (338) go HERE.
• Part 6 (362) go HERE.

Resources:

• Thanks to Bob Heipp, Peter Landry, and Matt Fanslow for their contribution to the aftermarket’s premier podcast.
• Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
• Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

Be socially involved and in touch with the show:

Facebook  Twitter  Linked In  Email   Events   Speaking

Subscribe to a mobile listening app HERE.

This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2019 will take place Tuesday, Nov. 5 through Thursday, Nov. 7, at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2019. For information, visit aapexshow.com

The PANEL:

Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN.  His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adaptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.

Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.

Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.

Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Hear Matt in these Remarkable Results Radio Episodes HERE.

Bob Heipp works for Mobile Auto Solutions, LLC as lead tech and Technician Manager in the Chicago metropolitan area and northwest Indiana.

Having accepted a job that required passing an IM240 emission class, he was introduced to new alternatives for diagnostic testing.  This spurred a quest for learning.

Bob believes his desire to learn is what opened doors to meeting technicians around the world.  Hoping to help so others could have the same opportunities, he partnered with ASA-IL and initiated the CAN Conference after one of his favorite conferences (the Linder Conference) was no longer being presented.  He considers these experiences have led him to the opportunity to work for Mobile Auto Solutions. Bob is also a dedicated Vision High Tech Training and Expo attendee. Hear Bob in his own interview and the roundtables HERE.

Peter Landry is an ASE L1 Master Automotive Technician from Brookfield, WI. Peter has a strong automotive background in electronics, network, and driveability diagnostics. His prowess for fixing problem vehicles and passion for staying up on emerging technologies led him from Landry’s Mobile Diagnostics, a mobile diagnostics and module programming business servicing the Milwaukee Metro area to working for Mobile Auto Solutions Hear Peter’s interviews HERE.

Key Talking Points:

• Speaking of NACE/Automechanika we have a participation problem when it comes to valuing technician and management training.
  • Just the local shops in the greater Atlanta region should have sold out every class.
  • First class trainers with first class content.
  • Why are technicians demanding training from their owners.
  • Why are owners not sending their techs to training.
  • Imagine very affordable training, highest quality training available in the 9th largest metropolitan city in the US with 5.8 million people. How many shop owners and technicians do you think earn their livings there?
• The power of building your personal network when you attend training, local, regional or national. It is the most valuable
• Concept of a training mentor to help get max benefit from training events.
• A path to improve your diagnostics skills may be stifled in shops because management is not investing in the proper equipment or software. Some techs who are not encouraged with training and equipment support will just want to do ball joints and brakes because that is where the money is.
  • The financial burden to purchase diagnostics equipment is too great on a technician.
• A shop with heavy diagnostic capabilities can market themselves to other independent shops in the area. Everyone makes money and customers get satisfied.
• Working with shops in your market to support each other’s capabilities.
• Are you enabling a shop who does not do diagnostics?
  • A fine line among this group.
• ADAS.
  • Discussion on a Subaru blind spot calibration.
  • ADAS education for Bob Heipp is coming from classes but mostly from reading service information, by performing the task while reading the service information.
  • ADAS will pose a challenge in mechanical shops if and when a bumper or grill needs to come off to do a particular job.
  • ADAS aftermarket installs. A future in add-ons??
  • Windshield replacements need calibrations.
• ROI on diagnostic equipment and a diagnostician

A special thanks to Bob, Peter and Matt for bringing their A game to the series.

Previous Technician Round Tables:

• Part 1 (206) go HERE.
• Part 2 (230) go HERE.
• Part 3 (273) go HERE.
• Part 4 (292) go HERE.
• Part 5 (338) go HERE.

Resources mentioned in the Episode:  (a must listen)
G Truglia’s For the Record Episode 1

Other Resources:
Link to the ‘BOOKS’ page highlighting all books discussed in the podcast library. Leaders are readers.

Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

Be socially involved and in touch with the show:
Facebook   Twitter   Linked In   Email    Events    Speaking

This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

Previous roundtable discussions:

• Part 1 (206) go HERE.
• Part 2 (230) go HERE.
• Part 3 (273) go HERE.
• Part 4 (292) go HERE.

The PANEL:

Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN.  His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adaptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.

Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.

Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.

Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Hear Matt in these Remarkable Results Radio Episodes HERE.

Bob Heipp works for Mobile Auto Solutions, LLC as lead tech and Technician Manager in the Chicago metropolitan area and northwest Indiana.

Having accepted a job that required passing an IM240 emission class, he was introduced to new alternatives for diagnostic testing.  This spurred a quest for learning.

Bob believes his desire to learn is what opened doors to meeting technicians around the world.  Hoping to help so others could have the same opportunities, he partnered with ASA-IL and initiated the CAN Conference after one of his favorite conferences (the Linder Conference) was no longer being presented.  He considers these experiences have led him to the opportunity to work for Mobile Auto Solutions. Bob is also a dedicated Vision High Tech Training and Expo attendee. Hear Bob in his own interview and the roundtables HERE.

Peter Landry is an ASE L1 Master Automotive Technician from Brookfield, WI. Peter has a strong automotive background in electronics, network, and driveability diagnostics. His prowess for fixing problem vehicles and passion for staying up on emerging technologies led him to form Landry’s Mobile Diagnostics, a mobile diagnostics and module programming business servicing the Milwaukee Metro area. He recently sold his business to Mobile Auto Solutions and now works for MAS.  Hear Peter’s interviews HERE.

Key Talking Points:

• Value of training, networking, daytime training.
• The shop needs to be profitable enough to pay for training and techs wages to find full benefit from daytime training.
• The technician needs to show his worth to the shop owner in order to warrant an investment of training.
• Should the investment in training be considered being put on the Balance Sheet as an Asset?
• Technicians that take their education serious and skills set and want to expand on them and further will make the shop money and will need to be compensated justly.
  • Up to the front of the house to bill properly
• When challenges come your way, sometimes you have to back away from the problem to see it clearly.
• Build your network of technicians for support up to and including Facebook groups
• Mentoring under a Master Technician can be an advantage and disadvantage.
• What is a true Master Technician? They always go back to the basics. An example is basic electrical class. Always looking for a different way to look at things.
• Everyone in the trade must consider and keep in mind that the word fundamental does not mean easy. So, taking a fundamental class may not necessarily be easy.
• Specialization. Where is it heading according to the panel?
  • Play to your strengths
  • System specialization could be a possibility
    • Alignment, diagnostics, Air Conditioning, etc.
• The shop should use their technicians’ talent and bring in the work they excel at.

Be socially involved and in touch with the show:
Facebook   Twitter   Linked In   Email    Events    Speaking

This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

Download the Remarkable Results Radio listening APP for your smart device:

Previous roundtable discussions:

• Part 1 (206) go HERE.
• Part 2 (230) go HERE.
• Part 3 (273) go HERE.

The PANEL:

Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN.  His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adaptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.

Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.

Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.

Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Hear Matt in these Remarkable Results Radio Episodes HERE.

Bob Heipp works for Mobile Auto Solutions, LLC as lead tech and Technician Manager in the Chicago metropolitan area and northwest Indiana.

Having accepted a job that required passing an IM240 emission class, he was introduced to new alternatives of diagnostic testing.  This spurred a quest for learning.

Bob believes his desire to learn is what opened doors to meeting technicians around the world.  Hoping to help so others could have the same opportunities, he partnered with ASA-IL and initiated the CAN Conference after one of his favorite conferences (the Linder Conference) was no longer being presented.  He considers these experiences have led him to the opportunity to work for Mobile Auto Solutions. Bob is also a dedicated Vision High Tech Training and Expo attendee. Hear Bob in his own interview and the roundtables HERE.

Peter Landry is an ASE L1 Master Automotive Technician from Brookfield, WI. Peter has a strong automotive background in electronics, network, and driveability diagnostics. His prowess for fixing problem vehicles and passion for staying up on emerging technologies led him to form Landry’s Mobile Diagnostics, a mobile diagnostics and module programming business servicing the Milwaukee Metro area. He recently sold his business to Mobile Auto Solutions and now works for MAS.  Hear Peter’s interviews HERE.

In 2009 Tom Meyers was selected as the NAPA/ASE Technician of the Year for the Chicagoland area. This is a first for a non-owner technician. He is an ASE Master Certified Tech with L1 Certification and works on everything from computer diagnostics and engine performance to engine installations and rebuilding differentials. In the past 40 years, he has always focused on repair quality and the latest automotive technology.

Tom recently left the industry to work on forklifts. He came on the podcast to discuss his reasons and to let the industry know that these are competitive jobs that we need to be aware of. Listen to Tom’s previous episodes HERE.

Talking Points:

• Special guest Tom Myers (episode 158) left the industry. Still is a technician working for a forklift repair company.
• Tom’s suggestions to keep techs:
  • Reward your techs who are putting in the effort for being committed to your business
  • Pay for great training and don’t leave it up to the technician.
    • He went to Vision every year on his own dime. The shop should have paid or met him halfway.
  • He gets $300/year for tool purchases and $150/year for boot allowance.
  • Paid uniforms and cleaning.
  • Benefits designed for family time and retirement.
• Tom is concerned that shops are not taking on the tough diagnostic work because they don’t understand how to charge for the testing time.  (See Town Hall Academy on this subject. THA 049)
• Their opinions on Social Groups and Social Media
• Augmented Reality.Future Think!
• What are the qualities that a shop owner looks for in a technician that would move him to invest in a comprehensive training program?
• Pay programs for technicians

Be socially involved and in touch with the show:
Facebook   Twitter   Linked In   Email    Events    Speaking

This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

Download the Remarkable Results Radio listening APP for your smart device:

Pictured above Bob Heipp, Peter Landry and Matt Fanslow

Previous roundtable discussions:

• Part 1 (206) go HERE.
• Part 2 (230) go HERE.

The PANEL:

Peter Landry, Bob Heipp, Matt Fanslow at Vision KC 2017.

Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN.  His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adaptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.

Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.

Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.

Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Hear Matt in these Remarkable Results Radio Episodes HERE.

Matt Fanslow and Carm Capriotto

Bob Heipp works for Mobile Auto Solutions, LLC as lead tech and Technician Manager in the Chicago metropolitan area and northwest Indiana.

Having accepted a job that required passing an IM240 emission class, he was introduced to new alternatives of diagnostic testing.  This spurred a quest for learning.

Bob believes his desire to learn is what opened doors to meeting technicians around the world.  Hoping to help so others could have the same opportunities, he partnered with ASA-IL and initiated the CAN Conference after one of his favorite conferences (the Linder Conference) was no longer being presented.  He considers these experiences have led him to the opportunity to work for Mobile Auto Solutions. Bob is also a dedicated Vision High Tech Training and Expo attendee. Hear Bob in his own interview and the roundtables HERE.

Peter Landry is an ASE L1 Master Automotive Technician from Brookfield, WI. Peter has a strong automotive background in electronics, network and driveability diagnostics. His prowess for fixing problem vehicles and passion for staying up on emerging technologies led him to form Landry’s Mobile Diagnostics, a mobile diagnostics and module programming business servicing the Milwaukee Metro area. He recently sold his business to Mobile Auto Solutions and now works for MAS.  Hear Peter’s interviews HERE.

Here are talking points from the interview:

• Bob Heipp recently wrote an article for ABRN.
• Matt was recently interviewed in a roundtable format with Motor Age.
• Fanslow is very outspoken about technician pay, benefits and training.
• Not enough techs are willing to invest in themselves so why would the owner invest in them.
  • If you have pride you will find a way to get training.
  • There are no other industries like the automotive that doesn’t pay 100% for their people’s training.
• Shop owners deserve to get paid for diagnostic time that affords them the monies for training and equipment.
  • We must value ourselves to our clients.
• What about mandatory technician certification?
  • Fanslow: Torn by it.
  • Heipp: Who will carry the stick? It would be a waste of time if there is no enforcement.
    • He is 100% on board if it gets figured out.
• Tech Shortage?
  • We have a shortage of competency.
  • We have an abundance of incompetency.
• Massive problem with techs and shops is to realize they need training.
• Good training gives you a thought process that will transfer to other things.
• In 2017 Bob’s entire work team went to Vision as a group.
  • The owner should invest in you and you should invest in you.
    • You’ll get more out of it.
• There are 15,040 techs employed in Chicago land.
  • Automotive seminars have 6 training centers in Chicago that get 40-50 guys per session.
  • The CAN conference (Chicago Area) has about 200 people show up.
  • Question: Why wasn’t there three hotels full of industry technicians to attend free training at Automechanika.
• Landry: Show me why I should go to training?
• Leon Anderson episode demonstrates a great learning culture. Listen HERE.
• Find a way and a means to get to training.
  • Share a room.
  • Stretch yourself. Take courses you may not normally take.
• Many techs without their owners support, find a way to get to training.
• Calibration of new ADAS systems.
  • Challenges exist
  • Cost of equipment is high
  • Windshield replacement critical to have the OE glass
  • OE’s are making the rules on calibration.
• Idea: License training and trainers.

Be socially involved and in touch with the show:
Facebook   Twitter   Linked In   Email

This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

Pictured above Bob Heipp, Peter Landry and Matt Fanslow

If you have not heard Part 1 (206) you can go HERE. Lots of great discussion and a great kickoff to this series. The PANEL:

Peter Landry, Bob Heipp, Matt Fanslow at Vision KC 2017.

Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN.  His primary responsibilities are to diagnose drive-ability and electrical/electronic issues, and perform most all programming, coding, initializing, adaptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.

Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo and most recently in March 2017.

Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.

Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Hear Matt in these Remarkable Results Radio Episodes: 122, 146, 200 and 206.

Matt Fanslow and Carm Capriotto

Bob Heipp works for Mobile Auto Solutions, LLC as lead tech and Technician Manager in the Chicago metropolitan area and northwest Indiana.

Having accepted a job that required passing an IM240 emission class, he was introduced to new alternatives of diagnostic testing.  This spurred a quest for learning.

Bob believes his desire to learn is what opened doors to meeting technicians around the world.  Hoping to help so others could have the same opportunities, he partnered with ASA-IL and initiated the CAN Conference after one of his favorite conferences (the Linder Conference) was no longer being presented.  He considers these experiences having lead him to the opportunity to work for Mobile Auto Solutions. Bob is also a dedicated Vision High Tech Training and Expo attendee. Hear Bob in his own interview on Remarkable Results Radio in episode 168 and in Round Table Part One in Episode 206.

Peter Landry is an ASE L1 Master Automotive Technician from Brookfield, WI. Peter has a strong automotive background in electronics, network and driveability diagnostics. His prowess for fixing problem vehicles and passion for staying up on emerging technologies led him to form Landry’s Mobile Diagnostics, a mobile diagnostics and module programming business servicing the Milwaukee Metro area. Hear Peter in round-table Part One 206.

Here are talking points from the show:

• Tech Shortage: Is it competence or just the lack of people?
• The trade consistently devalues itself with $15 oil changes
• Silver bullets.
• Critical thinking.
• Can you get paid to learn while OJT.
• The future of diagnostics.
• Scenario: Money is no object how would you equip a shop and hire the best techs.
• What happens when continual training gets dull?
• Why technicians need to listen to the RRR podcast episodes that features shop owners and business coaches?
• Tech pay. Where is it going.
• Tech equipment investment.
• Flat Rate.
• Are you getting paid to learn?
• The graying of the technician; aging out?
• You need computer skills and personal skills to round out your career.
• Augmented Reality Diagnostics. Possible stepping stone for diagnosticians?
• What would you say to students at career day in high school about choosing our industry?
• Technicians invest in tools and equipment with their own money; therefore may not have a lot of the spoils that their friends have.

Be socially involved and in touch with the show:
Facebook   Twitter   Linked In   Email

This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

Recorded at Vision 2017. (Pictured above Bob Heipp, Peter Landry and Matt Fanslow)

When Matt Fanslow and I discussed this episode, I was immediately “all in”. I knew Bob Heipp because we had previously recorded an episode for the radio show. I did not know Peter Landry, but Matt said he would be a great guest. Little did I know what a dry sense of humor he had.

After 4 days of training, dinners, bar time, networking and comradery; Matt, Bob and Peter brought their A game to the interview. I thank them for a classic episode!

The PANEL:

Peter Landry, Bob Heipp, Matt Fanslow during recording.

Matt Fanslow

Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN.  His primary responsibilities are to diagnose drive-ability and electrical/electronic issues, and perform most all programming, coding, initializing, adaptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.

Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo and most recently in March 2017.

Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.

Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Hear Matt in these Remarkable Results Radio Episodes: 122, 146, and 200.

Bob Heipp

Matt Fanslow and Carm Capriotto

Bob Heipp works for Mobile Auto Solutions, LLC as lead tech and Technician Manager in the Chicago metropolitan area and northwest Indiana.

Having accepted a job that required passing an IM240 emission class, he was introduced to new alternatives of diagnostic testing.  This spurred a quest for learning.

Bob believes his desire to learn is what opened doors to meeting technicians around the world.  Hoping to help so others could have the same opportunities, he partnered with ASA-IL and initiated the CAN Conference after one of his favorite conferences (the Linder Conference) was no longer being presented.  He considers these experiences having lead him to the opportunity to work for Mobile Auto Solutions. Bob is also a dedicated Vision High Tech Training and Expo attendee. Hear Bob in his own interview on Remarkable Results Radio in episode 168.

Peter Landry

Peter Landry is an ASE L1 Master Automotive Technician from Brookfield, WI. Peter has a strong automotive background in electronics, network and driveability diagnostics. His prowess for fixing problem vehicles and passion for staying up on emerging technologies led him to form Landry’s Mobile Diagnostics, a mobile diagnostics and module programming business servicing the Milwaukee Metro area.

Here are just a few talking points from the show:

• Matt’s GPS Analogy on diagnostics.
• Networking is a requirement at training events.
• A networking ‘how to guide’.
• Wise words on how to make the most of training events like Vision.
• Instructors want questions; so ‘ask questions’. You are not the only one who wants to ask a question and you cannot know all the answers.
• Engage with your peers and instructors.
• Develop relationships from around the country/world.
• Support the vendors that help foot the costs for the event.
• If you are a regular, take classes that you would not normally take. Stretch your knowledge.
• Stay in touch with your network. Have a phone call with your friends.
• Find your ‘Energy’.
• Admiration for the passion that the attendees have for learning.

Be socially involved and in touch with the show:
Facebook   Twitter   Linked In   Email

This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com