Married Partners Archives - Remarkable Results Radio

Finding Success in an Auto Repair Complex [AW 116]

Carm Capriotto, AAP — Sat, 30 Jul 2022 05:15:00 +0000

Guest host and shop tour with Danielle Vila, Red Rock Repair, Las Vegas, NV. How has Danielle’s team maintained 30% growth over the last 3 years while being located in an automotive repair complex?

Danielle Vila, Red Rock Repair, Las Vegas, NV. Danielle’s previous episodes HERE

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Key Talking Points

Located in a complex that was developed 20 years ago- only area that is zoned for automotive repair, sandwiched between other repair shops
Occupy 2 spaces- originally designed to be two separate shops. Limited space with parking. Not able to do pick up service/car wash etc. How can you still have a customer experience? Clean, smells clean, waiting area, snacks and coffee (also available to vendors). Only shop in complex that has a break room for employees.
New customer orientation- discuss what they can expect
Growing every year by 30% the last 3 years
Labor rates General $150, Diesel $190, Custom and Classic $200

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Check out today’s partner:

Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

Helping the Community Deter Converter Theft [AW 115]

Carm Capriotto, AAP — Sat, 23 Jul 2022 05:15:00 +0000

Guest host and shop tour with Jeff and Shari Pheasant, A Master Mechanic, Reno, NV. Find out how a media story on converter theft led to Jeff collaborating with the local sheriff’s department.

Jeff Pheasant, A Master Mechanic, Reno, NV

Shari Pheasant, Horse Power Strategies. Listen to Shari’s previous episodes HERE

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Key Talking Points

NAPA BDG group- Shari is the president
Cat Converter Theft- orange stencil with high heat to leave VIN number on has deterred thieves so far. Also has a “Property of U-Haul” stencil.
Started with a media story
Installing and painting stencil- shops sign on with the sheriff’s department program
“It’s not about being a competitor, it’s about being an ally in the community.”

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Check out today’s partner:

Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

“You’re Not A Technician, You’re A Technical Expert” Aaron Becker [RR 745]

Carm Capriotto, AAP — Tue, 17 May 2022 05:15:00 +0000

I’m with Aaron Becker at the TST Big Event 2022. His stepfather-in-law is the late Myron Stein, inventor, product innovator, and founder of AirSept. Aaron is the President of AirSept and we discuss Myron’s famous donut and coffee selling tactic, and new products, and if you listen until the very end of your podcast player, you might hear a little backstage chatter with my daughter Tracy. By the way, I got to know Myron during my early days as a podcaster and he was an encourager and always told me like it was. I’ll miss him.

Aaron Becker, President, AirSept

Key Talking Points

Stepfather Myron started AirSept in 1989- Myron is still an advisor
Determination- no is ‘not right now’ or ‘yes later’
Donuts and coffee tactic
Line connectors- most popular products to solve the leak
“Vehicles today- you’re not a technician, you’re a technical expert”
New items in the pipeline- service port caps (connect from the outside)

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Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

“Vision, KC Is My Happy Place” [RR 743]

Carm Capriotto, AAP — Tue, 10 May 2022 05:15:00 +0000

Candice and Jesse Beuttenmuller come every March from WaKeeney, KS. to the Vision KC Hi Tech Expo. Vision KC, they say, is their Happy Place, therefore shutting down the shop to attend. Their town is so small it doesn’t even have a stoplight! Since we recorded the episode they changed the name of their business to ‘Old 40 Auto Care’. We also discuss the importance of communication with their customers. As a side note, we had a lot of laughs and fun while recording this episode.

Candice and Jesse Beuttenmuller, Old 40 Auto Care Listen to their previous episodes HERE

Key Talking Points

The whole county is 900 square miles
Leaving Vision- Use the time the best way you can, debrief after classes together, you need to make a plan to use the information when you go back to your business. Pick 1-2 things to implement first while it’s fresh on your mind.
Let their customers know ahead of time they will be closed for Vision and schedule around it
Their 2 young boys help out in the shop after school
Has business coach- networking with the other clients together at Vision. Reviewing what you know has its benefits giving you peace of mind you’re on the right track.

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Check out today’s partner:

Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

Out with the Old, in with the New [AW 095]

Carm Capriotto, AAP — Sat, 05 Mar 2022 05:15:00 +0000

Guest hosts and shop tour with Rich and Linda Brauer, 59 Auto Repair, Plainfield, IL. They’ve been in business 28 years and was the 2021 NAPA Shop of the Year. Rich and Linda discuss the importance of being open to new ideas and change, rather than saying “that is the way we’ve always done it.”

Watch Episode on YouTube

Key Talking Points

NAPA Shop of the Year 2021
Been in business 28 years- joined the NAPA mentoring program
Being open to new ideas. Don’t say “because that is the way we have always done it”, especially in a husband/wife team
“Is there a better way to do it?”
Not about being “right” but it’s about being efficient and trying different ways to get there
Fixing cars doesn’t mean your business is automatically successful- building customer trust/service (DVI), processes/procedures
Impact of social media- reviews, social media accounts, keeping relevancy, community involvement

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