Thanks to our Partners, Shop Dog Marketing, NAPA TRACS, Today’s Class, KUKUI, and Pit Crew Loyalty

Watch Full Video Episode

Recorded Live at AAPEX 2025, this episode tackles the classic “chicken or the egg” challenge for auto repair shop owners: should the focus be on marketing to generate work or recruiting technicians to handle it? The answer is simple—both. Sustainable growth requires managing two throttles at once: marketing and recruitment. Neither can be set and forgotten.

Key takeaways include reframing the role as a high tech career with clear advancement paths, adopting an “always be recruiting” mindset, and not judging candidates by resumes alone. Many capable technicians want to move but are emotionally stuck due to fear, loyalty, or past instability. Long-term retention depends on engagement and making employees feel like part of the business, not just workers in it.

Consistency is critical, as marketing and recruiting take time to gain traction and lose momentum quickly when stopped. A shop’s website should double as a recruiting tool, confidently showcasing employees, culture, and benefits.

Ultimately, the challenge lies in the demanding nature of shop ownership. Owners tend to protect what’s working instead of continually investing in the systems—marketing and recruiting—that ensure long-term stability and growth.

Lisa Coyle, Co-Founder, Promotive: https://gopromotive.com/

Connor Tracy,  KUKUI

Thanks to our Partner, Shop Dog Marketing

Shop Dog Marketing at Shop Dog Marketing.com. “Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Thanks to our Partner, KUKUI

Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/

Thanks to our Partner, Pit Crew Loyalty

You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/

Connect with the Podcast:

– Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

– Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

– Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

– Subscribe on YouTube: https://www.youtube.com/carmcapriotto

– Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

– Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

– Follow on Twitter: https://twitter.com/RResultsBiz

– Visit the Website: https://remarkableresults.biz/

– Join our Insider List: https://remarkableresults.biz/insider

– All books mentioned on our podcasts: https://remarkableresults.biz/books

– Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

– Buy Me a Coffee: https://www.buymeacoffee.com/carm

– Special episode collections: https://remarkableresults.biz/collections

– The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

– Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

– Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

– Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

– The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

– The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

– Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm

Thanks to our Partners, Shop Dog Marketing, NAPA TRACS, Today’s Class, KUKUI, and Pit Crew Loyalty

Watch Full Video Episode

Recorded live at AAPEX 2025, this episode features Tara Topel, the new president of Vehicle Service Experts (VSE), and Missy Stephens, Community Engagement Manager for the Auto Care Association.

The discussion highlights the rebranding of the Auto Care Association’s Car Care Professionals Network (CCPN) to VSE, reflecting the broader industry that includes heavy-duty vehicles.

 Key initiatives include:

• Resource Hub: An online center covering topics from shop coaching to ADAS best practices.

• Industry Relevance: Translating Auto Care market data into actionable insights for shop planning.

• Best Practices: The VSE council, currently 10–12 members, aims to grow to 15–20, compiling guidance on apprenticeships, ADAS, and more.

The episode also covers the Right to Repair movement. The association needs real-world examples where shops lacked access to data or support, to counter Congress’s claims. Shop owners can submit stories via a QR code on the Auto Care website and are encouraged to share their experiences by hosting legislators.

Get involved, share your experiences, and take an active role in shaping the policies that affect your shop and the entire industry.

https://www.autocare.org/networking-and-development/communities/car-care-professionals-network

https://www.repairact.com/

Thanks to our Partner, Shop Dog Marketing

Shop Dog Marketing at Shop Dog Marketing.com. “Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Thanks to our Partner, KUKUI

Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/

Thanks to our Partner, Pit Crew Loyalty

You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/

Connect with the Podcast:

– Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

– Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

– Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

– Subscribe on YouTube: https://www.youtube.com/carmcapriotto

– Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

– Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

– Follow on Twitter: https://twitter.com/RResultsBiz

– Visit the Website: https://remarkableresults.biz/

– Join our Insider List: https://remarkableresults.biz/insider

– All books mentioned on our podcasts: https://remarkableresults.biz/books

– Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

– Buy Me a Coffee: https://www.buymeacoffee.com/carm

– Special episode collections: https://remarkableresults.biz/collections

– The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

– Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

– Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

– Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

– The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

– The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

– Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm

Thanks to our Partners, Shop Dog Marketing, NAPA TRACS, Today’s Class, KUKUI, and Pit Crew Loyalty

Watch Full Video Episode

Recorded live at AAPEX 2025, ASE President Dave Johnson and AAPEX Shop of the Year winner Tom Palermo discuss the value, impact, and future of ASE certification. A major highlight: the U.S. Secret Service joined ASE on the AAPEX show floor, promoting technician careers and showcasing armored vehicles. Johnson notes that the Secret Service requires ASE certification for maintenance roles—proof that if it’s “good enough for the president’s car,” it matters for the whole industry.

Key topics include ASE’s updated test content based on real shop feedback, powerful data showing certification improves productivity and reduces comebacks and attrition, and the ongoing challenge of boosting consumer awareness. They also discuss increasing industry requirements for ASE, new certification efforts for Vehicle Security Specialists, and the continued push for professionalism in today’s high-tech automotive field.

Dave Johnson, President, ASE, National Institute For Automotive Service Excellence

Tom Palermo, Preferred Automotive Specialists in Philadelphia, PA. Tom’s previous episodes HERE

Thanks to our Partner, Shop Dog Marketing

Shop Dog Marketing at Shop Dog Marketing.com. “Want to see your auto repair shop thrive? Let Shop Dog Marketing be your guide. Our customer-first approach, combined with AI-driven creative content, ensures top rankings.

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Thanks to our Partner, KUKUI

Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/

Thanks to our Partner, Pit Crew Loyalty

You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/

Connect with the Podcast:

– Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

– Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

– Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

– Subscribe on YouTube: https://www.youtube.com/carmcapriotto

– Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

– Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

– Follow on Twitter: https://twitter.com/RResultsBiz

– Visit the Website: https://remarkableresults.biz/

– Join our Insider List: https://remarkableresults.biz/insider

– All books mentioned on our podcasts: https://remarkableresults.biz/books

– Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

– Buy Me a Coffee: https://www.buymeacoffee.com/carm

– Special episode collections: https://remarkableresults.biz/collections

– The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

– Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

– Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

– Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

– The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

– The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

– Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm

Thanks to our Partners, NAPA TRACS, and Today’s Class

Mike Coley and George Arrants from the ASE Education Foundation address the ongoing technician shortage in the automotive industry. They highlight the importance of education, mentoring, and industry involvement in developing career-ready talent. Coley discusses how ASE certification improves retention and productivity, while Arrants emphasizes the value technicians place on a positive shop culture and proper equipment. The episode urges shop owners to actively support schools, nurture entry-level talent, and create environments that promote long-term career development.

Show Notes:

• Watch Full Video Episode
• Technician Shortage Discussion (00:00:00)
• Always Be Recruiting (00:03:43)
• Hiring Challenges (00:05:07)
• Importance of Career Path (00:06:17)
• Understanding Technician Turnover (00:09:11)
• Evaluating Technicians (00:14:11)
• Engaging with Schools (00:15:27)
• Importance of Brand Recognition (00:16:30)
• Career Fair Engagement (00:18:41)
• Understanding Young Workers’ Needs (00:22:00)
• Role of ASE in Education (00:23:42)
• Aligning Education with Industry Needs (00:26:54)
• Impact of Accreditation (00:29:03)
• Elevating Student Expectations (00:33:17)
• Industry Accountability (00:34:14)
• Success Stories in Education (00:36:24)
• Turnover and Technician Shortage (00:38:12)
• Benefits of ASE Certification (00:38:25)

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Connect with the Podcast:

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on X: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-Special episode collections: https://remarkableresults.biz/collections

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partners, NAPA TRACS, Auto-Fix Auto Shop Coaching, and Today’s Class

Take a dive deep into the significance of ASE certifications, how certifications might lead to lowered insurance policies in the future, and the importance of continuous education and proficiency testing. The discussion also covers the potential of AI in certification processes and the role of insurance and regulatory bodies in ensuring safety and competency in auto repairs.

Dave Johnson, President, ASE, National Institute For Automotive Service Excellence

Scott Brown, Founder of Diagnostic Network. Scott’s previous episodes HERE.

Matt Fanslow, lead diagnostician and shop manager, Riverside Automotive, Red Wing, MN. Matt’s previous episodes HERE
Matt Fanslow Podcast: Diagnosing the Aftermarket A to Z

Show Notes

• Watch Full Video Episode
• Matt Fanslow: Another ASE Rant [E091]: https://mattfanslow.captivate.fm/episode/091
• Matt Fanslow: ASE Renewal App Rant [E105]: https://mattfanslow.captivate.fm/episode/105
• Dave Johnson’s Background (00:01:17)
• ASE Certification Benefits (00:03:41)
• Importance of Technician Competency (00:07:21)
• Credentialing vs. Certification (00:11:20)
• Insurance and Certification Concerns (00:17:20)
• Legal Implications of Certification (00:19:02)
• ASE certification and insurance risk (00:20:57)
• Impact of natural disasters on insurance (00:21:23)
• Liability and technician competency (00:22:20)
• John Eagle case implications (00:23:01)
• Voluntary certification significance (00:24:49)
• Legal defensibility of credentials (00:25:38)
• Proficiency in technician training (00:26:44)
• Insurance benefits of certification (00:28:37)
• Industry collaboration for standards (00:30:29)
• Continuing education challenges (00:35:12)
• Renewal app for ongoing learning (00:37:05)
• Microlearning in Training (00:40:10)
• Personal Growth Through Learning (00:40:47)
• AI in Automotive Interviews (00:41:04)
• Credentialing Challenges (00:42:06)
• Call for Industry Improvement (00:42:43)

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Auto-Fix Auto Shop Coaching

Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Connect with the Podcast:

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on X: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-Special episode collections: https://remarkableresults.biz/collections

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network

Tony Molla shares the need for advanced technical skills in today’s automotive careers. The discussion underscores the importance of engaging parents and students, reshaping perceptions of automotive careers, and encouraging industry professionals to actively participate in local educational initiatives to inspire the next generation.

Tony Molla, host of the Team ASE Podcast and also serves as the Texas Field Manager for the ASE Education Foundation.

Show Notes

• Watch Full Video Episode
• https://www.aseeducationfoundation.org/
• Tony Molla’s Background (00:02:45) Tony shares his extensive career in the automotive industry and his editorial experience.
• Importance of Education in Automotive Industry (00:04:12) Carm and Tony discuss the need for improved education and involvement in CTE programs.
• Changing Perceptions of Automotive Careers (00:04:12) Tony emphasizes the evolving view of automotive careers and the skills required today.
• Role of Parents in Career Choices (00:05:20) Tony explains the influence parents have on students’ career decisions in the automotive field.
• Career and Technology Education Programs (00:06:13) Tony advocates for involvement in CTE programs to build foundational skills for students.
• Post-secondary Program Options (00:07:10) Discussion on the benefits of post-secondary programs for aspiring automotive technicians.
• Curriculum Changes in Education (00:08:06) Carm shares his involvement in updating local college automotive curriculum.
• Challenges in Educational Resources (00:08:55) Tony talks about challenges in funding and resources for CTE programs across the nation.
• Perceptions of Independent Repair Shops (00:11:51) Carm discusses changing perceptions of job opportunities in independent repair shops.
• Importance of Industry Benefits (00:12:49) Tony highlights the need for independent shops to offer competitive benefits to attract talent.
• Diverse Career Paths in Automotive (00:14:56) Carm emphasizes the various opportunities available within the automotive industry beyond traditional roles.
• Investing in Employee Training (00:15:39) Tony stresses the importance of employers investing in ongoing training for technicians.
• The Importance of Passion in Careers (00:20:00) Discusses the necessity of passion for success and financial rewards in any career.
• Career Changes and Opportunities (00:20:26) Tony shares his journey through various career changes and the importance of technical background.
• Finding Job Security in Trades (00:21:24) Explores the idea of job security in trades, emphasizing skill and knowledge.
• Reinventing Yourself (00:21:48) Tony reflects on the need to actively seek new opportunities and reinvent oneself.
• The Value of Technical Knowledge (00:22:35) Highlights how technical expertise can lead to unexpected job opportunities.
• Recruitment Strategies in the Automotive Industry (00:23:40) Discusses the need for businesses to be proactive in finding and recruiting talent.
• Finding the Right Employer (00:25:22) Carm asks for tips on how individuals can identify suitable employers.
• What Students Look for in Employers (00:25:45) Tony explains what younger job seekers prioritize when choosing an employer.
• Importance of Workplace Culture (00:28:38) Emphasizes the significance of workplace culture and employee satisfaction.
• Flexibility and Work-Life Balance (00:29:34) Discusses the increasing demand for flexible working hours and life balance.
• Engaging Young People in the Industry (00:30:37) Tony suggests ways to engage young people in automotive careers through local programs.
• Getting Involved with CTE Programs (00:31:01) Provides information on how to connect with local CTE programs for community involvement.
• Becoming a Community Pillar (00:32:14) Encourages professionals to support and engage with local educational programs.

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network

Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX – Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com

Connect with the Podcast:

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

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-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on X: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-Special episode collections: https://remarkableresults.biz/collections

Thanks to our Partner, Dorman Training.  Training technicians today for the challenges of tomorrow!  https://www.dormantraininglive.com/

Connect with the Podcast:

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

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-Follow on Twitter: https://twitter.com/RResultsBiz

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

Trish Serratore, Senior Vice President of Communication at ASE. Trish’s previous episodes HERE

Show Notes

• Watch Full Video
• New Leadership and Retirement (00:00:16) Discussion about Trish Serratore retiring after 35 years with ASE.
• New EV Testing and Certification (00:02:13) Introduction of the new certification for electric vehicles called XEV, focusing on safety standards for technicians and industry professionals.
• The process of remote testing (00:07:57) Explains the steps and security measures involved in taking a test at home using ProProctor.
• Benefits of remote testing for re-certifiers (00:08:47) Discusses the advantages of remote testing for technicians who are already certified and need to re-certify.
• Feedback and improvements for remote testing (00:11:06) Addresses the feedback received regarding the remote testing process and discusses potential improvements to make it more efficient and consistent.
• Options for Testing (00:17:19) Exploring the different options available for testing, including test centers, and the mobile renewal app.
• Future Updates to Renewal App (00:18:46) Information about upcoming updates to the renewal app.

Thanks to our Partner, NAPA AUTO CARE

Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

Connect with the Podcast:

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

Key Talking Points

• ADAS Certification- started 18 months ago. Created calibration test and has a calibration composite vehicle. Launch 2022.
• Other tests in the works- electric vehicles
• Adopt a School Program- High school is the target students. There are over 1,800 ASE accredited programs around the country. Get the parents on board. 
• Field manager network- 15-19 individuals with multiple state territories, introduce businesses to schools and schools to businesses. Former techs/educators full-time employees. ASEeducationfoundation.org at top of the screen look for the find a rep button 
• Continue to map out career paths post apprenticeship program- 42% of technicians 2 years later, leave due to lack of the career path
• Don’t wait until a technician is ready to retire
• Myth- it will be too much of a time commitment- most advisory committees meet twice a year

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Important Books

Check out today’s partner:

Since 1989 TRACS has been the industry’s leading shop management system. And in the last 30 years, it’s gotten better and better. Today TRACS Enterprise offers even more of the features AutoCare Center owners want—things like a powerful interactive scheduling calendar, faster and streamlined workflow, plus streamlined parts ordering and purchasing options. And there’s more—Punch-out to Mitchell ProDemand, mobile VIN capture, and multi-shop capabilities. That means you can count on TRACS Enterprise to help drive your success today and well into the future. Learn more about TRACS Enterprise and the hundreds of other benefits the NAPA family has to offer. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com.

Mike Coley has been with ASE for 27 years, serving as President of the ASE Education Foundation since 2019. Prior to that, he served as Sr. VP for ASE, directing operations, test development, customer service, and IT workgroups. Before joining the ASE staff, he managed a family-owned auto repair business in San Antonio. Coley has a B.S. in Electrical Engineering from SMU, an MBA from George Mason University, and previously taught Automotive Emissions classes at Northern Virginia Community College.

Trish Serratore is the Senior Vice President of Communication at ASE. She works closely with all of the organizations within the ASE Industry/Education initiative, which also includes ASE and the Automotive Training Managers Council (ATMC), to help provide the qualified automotive professionals the industry needs today and tomorrow. Links to Trish’s episodes HERE

Michael Godson has been an automotive instructor at Clark College for the past 25 years. He was the first T-TEN Instructor Community board chair and is currently serving on the ASE Education Foundation board of directors. 

Brian La Croix has been teaching Automotive Technology in Albany NY for 14 years. He was also a Ford Senior Master Tech & Mazda Master Tech, ASE Master Auto & Autobody certifications, L1 & G1, graduate of a Ford ASSET college program, and High School Automotive program. Brian was the recipient of the ASE Education Foundation 2018 Byrl Shoemaker Teacher of the year award.

Key Talking Points

• ASE Education Foundation 30,000 accredited graduates per year
• Foundation provides the standards, schools measure against standards and become accredited- renewal every 5 years
• Focuses on individuals during the very beginning of their career (entry-level students)
• Develop skills needed for a career in the automotive industry and soft skills with interacting with people (future co-workers and customers) and having responsibilities
• Educating students about the industry (earn living without having college debt) 
• An accurate glimpse of the “real world” 
• Graduates are an investment into the shop, not just another body or quick fix to fill a spot- need to continue to learn and be trained  
• Get involved with high schools/school boardsBe present in your community to check the pulse of future graduates looking to be hired 
• Be available and advocate with students, board members, instructors
• Allow students/instructors to shadow your shop
• “Investing in your local school IS investing in your business”
• “Poaching” graduatesTransferable skills can be used in other industries or dealerships
• What can we do to slow it down? Apprentice and mentor program- earning while you learn and progressing and growing in culture in shop  
• The competition with hiring technicians isn’t with each other, it’s with the other industries (welding, skilled machinery etc) 
• Teaching automotive- instructor shortageCan become a teacher after having trade experience- starting part-time/night classes is a good transition   
• www.aseeducationfoundation.org – “Find a program”

• Thanks to Mike Coley, Mike Godson, Brian La Croix and Trish Serratore for their contribution to the aftermarket’s premier podcast.
• Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
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This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  The Virtual AAPEX Experience 2020 is in the record books. Virtual AAPEX lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on the homecoming in Las Vegas in 2021. Mark your calendar now … November 2-4, 2021, AAPEX // Now more than ever.

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Seth Thorson has specialized in the service of European automobiles since 1999. First, in Michigan and now at his current location in New Brighton, MN.

Seth was educated at a UTI in Chicago where he was at the top of his class. He then went to BMW Step to finish the master’s program. Thorson was hired in at a BMW dealership in Bloomfield Hills, Michigan.  From there he moved to an independent shop in Waterford Michigan and learned VW Audi. Seth’s passion remained with BMW and he was offered a chance to buy an existing shop in New Brighton, Minnesota near where he grew up.

He is the owner of Eurotech which specializes in BMW, Mercedes and Audi cars.  He is a firm believer in using factory tools to ensure proper repairs and coding. His team of highly trained and certified technicians are able to diagnose today’s complex vehicle systems! His second location, Green Garage, works on all makes and models.

Seth also owns and runs a BMW tech support company called LMV Bavarian that provides support and programming to a growing network of over 200 shops via remote diagnostics.  He also teaches national seminars on BMW diagnostics. Seth has also partnered with SSF auto parts in their unique ‘hands-on’ training program.

Seth belongs to AASP in MN, BIMRS as well as NASTEF.  He is also a member of Cecil Bullards (Institute for Automotive Business Excellence) 20 group. He believes idea sharing and networking with other shop owners has helped grow his business. Listen to Seth’s previous episodes HERE.

Dave Macholz is the Academic Chair of the Automotive Technology program at Suffolk County Community College, the largest Community College in the State of New York.

Dave began his career as a Technician at the age of fifteen and worked as a tech while pursuing a degree at CUNY Queens College. After College Dave owned and operated his own shop and continued to work as a Technician until being hired as a full-time High School Automotive Teacher at Eastern Suffolk BOCES in Oakdale NY.

Dave served as the lead instructor for the AYES Automotive program at ES BOCES for several years before leaving to take a position as a full time Instructor at Suffolk County Community College in Selden, NY where he currently Chairs the Fiat Chrysler MOPAR CAP Local, General Motors ASEP, Honda PACT, Subaru U, Toyota T-TEN, and general automotive programs.

Dave is an instructor and program consultant for Worlpac where he teaches and manages a team of Asian market vehicle technical trainers. In addition to his instructional background, Dave writes technical articles for Motor Age Magazine, serves on several industry and publishing company advisory boards and is an advocate for continuing automotive education for working automotive professionals. Listen to Dave’s previous episodes HERE.

Aaron Dalton joined North Kansas City Schools in 2008 as an Engineering Technology Teacher teaching college engineering courses for 9 – 12 grades. Over the years, Aaron furthered his degree in Career and Technical Education (CTE) Leadership and became one of the lead teachers in the school district. In 2017, he was hired as Assistant Director for a Kansas City Area Career Center and in 2018 was promoted to Coordinator for School to Career Programming at North Kansas City Schools.

Aaron currently oversees all career pathway programs in 6th grade, middle school, high school, and off-site programs like Automotive Technology. In the evenings, he teaches drafting courses at the local community college.

Key Talking Points:

• Don’t sell ourselves short. This is a fantastic career.
  • We’ve got our problems but more and more are turning around and fixing our issues
• Be sure when you build a mentor and mentee program with an apprentice, you select the right person
  • Be sure your mentor doesn’t disenfranchise your new hire
• This is a high tech job today and into the future.
• Seth: Career path to trade program in high school to include income pathways
• Middle school is an important part of creating interest and excitement into automotive careers
• Get involved in career fairs.
  • Present or just talk to classes, parents and school and administration
  • Get former students working in the automotive to speak to students and parent
• Hold shop tours. One of the best exposures to the automotive to parents and students.
  • Be sure counselors and principals come to visit your shop.
• Post-secondary schools have OEM relationships with their specific programs
  • Independents must get involved and engage with the college by speaking to department heads and participation on advisory board.
• The quality of post-secondary (college) programs helps generate recruitment via student word of mouth.
• Many students who go to work for dealerships work in the maintenance area (oil changes) and get disenchanted.
• Seth Thorson: Graduating students get shop tours at independents
  • He hired an apprentice from a most recent tour
• Seth creates his own graduation program for a new apprentice as part of a career path
  • Apprentice/Mentor program
  • Includes ASE goals
• Messaging
  • This is a high tech industry
  • Not a dirty hands job anymore
  • When talking to parents and students, have students talk to them about their experiences.
• A draw for recruitment
  • Career path
  • Clean shop
  • Resolve compensation issues
    • More profitable shop
    • Salary plus incentives
    • Tied to training and ASE
• Do mock interviews for your school
• Help with a NATEF review
• You have to reach out to students because the ‘word’ may not reach them through the school unless we do it
• Get high-school counselors to post-secondary automotive tech facility and observe
  • Set up some ADAS calibration if you have it and show them.
  • Independents must be prepared to discuss pathways and compensation plans with guidance counselors
• We’ve got to figure out how to pay a living wage for technicians
• Seth Thorson: Consider supplying a starter toolbox for new recruits from post-secondary
• When you are presenting bring items to pass around and for students and parents to touch. Scopes, sensors, etc.
• Many in education don’t reach out to independents, therefore, the independents must reach out to the high schools and colleges. Find the time the one hour it takes to help your business and the industry by reaching out to the schools.
  • We get too tied up in our silos. Get in your car and visit.

Resources:

• A special thanks to  Seth Thorson, Dave Macholz and Aaron Dalton for their contribution to the aftermarket.
• Books Page HERE
• Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

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Your Learning Curve Never Sounded So Good

James Pressly, Trade and Industrial Specialist, Career and Technical Education, North Carolina Department of Public Instruction, Raleigh, NC

Jim Halderman brings a world of experience, knowledge, and talent to his work. His automotive service experience includes working as a flat-rate technician, a business owner, and a professor of Automotive Technology. He has a Bachelor of Science Degree from Ohio Northern University and a Master’s Degree from Miami University in Oxford, Ohio. Jim also holds a U.S. Patent for an electronic transmission control device. He is an ASE certified Master Automotive Technician (A1-A9) plus G1, L1 and L3.

Jim is the author of 18 Automotive textbooks all published by Pearson. Jim has presented numerous technical seminars to national audiences including the California Automotive Teachers (CAT) and the Illinois College Automotive Instructor Association (ICAIA). He is also a member and presenter at the North American Council of Automotive Teachers (NACAT).

Jim was also named Regional Teacher of the Year by General Motors Corporation and a member of the advisory board for Technological Studies department at Ohio Northern University. Jim and his wife, Michelle, live in Dayton, Ohio.

Shane Hawkins is the Automotive Technology instructor at East Gaston High School and adjunct instructor for Gaston College.

Prior to teaching, he worked as an automotive technician at the local Chevrolet dealership for nine years before opening an independent shop. The desire to help others learn about a career in the automotive field and recognizing the difficulty in finding qualified technicians is what inspired him to become an automotive teacher.

Qualifications include an Associate degree in Automotive Technologies, ASE G1 certification, ASE Master Certified Technician, ASE L1 certified, Bachelor degree in Occupational Education, and NC professional teaching license.

Impromptu guest Kyle Holt from S/P2. Listen to Kyle’s previous episodes HERE.

Key Talking Points:

• Please stop talking about the need for quality automotive training and get involved. It will be our fault for the lack of young people joining our industry.
• The schools are there for industry. Superintendents and presidents need to hear from industry.
• You must get involved with the advisory committee.
• A good advisory board will make a huge difference in the quality of instruction, investment from the school and placement of students.
• We have so many jobs in the industry so automotive curriculum course can take the student anywhere.
• Speak at high school career days and help encourage high school students to enter automotive technology in post-secondary (college)
• Interest in the automotive starts in the home.
• We, the industry, must support the counselors. Invite them to your shop. Explain that the technician of the very near future is all about having quality computer skills.
• If you like cars and computers a career in the automotive is for you.
• We must develop relationships with education so we can win the share of mind war with education and get the students that have this attitude and like working with their hands and minds
• Text or write to the instructors and your department chair.
• Get a group of independent shop owners together and sit with a department chair, school principal or superintendent.
• Field trips to independent shops.
• Bring a student to your shop to job shadow.
• Get involved with the instructors in high school and college.
• Build a mentoring program in your shop. Not easy to do. Many good programs exist to copy from.
• Education continues it doesn’t stop in school.  

Resources:

• Books Page HERE
• Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

• A special thanks to James Halderman, James Pressly, and Shane Hawkins and impromptu guest Kyle Holt.

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We get a glimpse of the new ASCCA Degree program that has been in the works for years that has just been approved at Cuyamaca College in El Cajon, CA.  This state-approved credit course and will create paid internships from ASCCA shops. This is a  post-secondary program like the OE programs but strictly for independents and will help solve the need for entry-level technicians for independent shops.

ASCCA Guest Panel:

Dara Bakhshandeh is from C & D Auto Care which is a family-owned, team operated, 6,500 square foot automotive service and repair facility where Dara works on domestic and Asian vehicles. He is Treasurer of Chapter 24 and a Trustee for the Automotive Service Councils Educational Foundation.

As a long-time member of ASCCA, Dara says that there are many benefits to being an ASCCA member. “Networking with other shop owners and learning from their experiences is a huge benefit, plus the support and help you receive in a time of need. Another great benefit is being updated on various bills going through the legislature that could negatively affect our industry.”

Dara also said there are many special and memorable moments that go along with being an ASCCA member. “There are many Team Weekends that hold my favorite memories. I love seeing how the association comes together and I appreciate the time donated by the Board to make the automotive industry better today and in the future.” Learn Dara’s Previous Episodes HERE.

John Eppstein is the owner of John’s Automotive Care in San Diego, CA, admits he was a better tech than a businessman but did something about it. John opened up JAC in April 1998 and was the only employee for the first 3 years. His career in the automotive field started when he turned 16, and he has been working full time ever since 1983.

John is an ASE Certified Master Technician and has been since 1999. When not at the shop, his love for sports takes him from the soccer fields to the OTL courts at Fiesta Island. Collecting baseball cards and working with his favorite non-profits like The Boys and Girls Clubs of East County and The Automotive Service Councils of California. One thing he credits for his success is making his customer his main focus. John was honored as the 2016 NAPA ASE Technician of the year.  Learn John’s Previous Episodes HERE.

Brad McCombs is the Instructor and Coordinator for the Ford ASSET Program at Cuyamaca College’s Automotive Technology Department. Brad is currently enrolled MA of Learning Design Technology – San Diego State University – August 2017. Relevant Course work and Coursework Collaborate with the Ford Instructional Design Team:

• Design training and performance support programs, course and resources
• Design job aids and electronic performance support systems
• Work on usability and human-computer interaction design
• Conduct research
• Build complex websites
• Oversee learning management and content management systems
• Build coaching and mentoring systems
• Evaluate program effectiveness and impact
• Analysis learning needs and performance opportunities
• California State Chancellor’s Office Certification Distance Education Instruction
• Ford Instructor, Bosch Master Technician, ASE Master Technician
• Ford ASSET Coordinator and Grossmont Cuyamaca Community College Automotive Department Coordinator
• California Bureau of Automotive Repair Licensed Training Instructor and Subject Matter Expert
• Business Owner Harloff Import Parts, Service, and Technical Training – 1993 – 2010 (CA Private Post-Secondary Education) – BAR Contract Technician Training

Brad was very instrumental in bringing this program to fruition. Discover Brad’s Previous Episodes HERE.

Key Talking Points:

• ASCCA Degree program- Approved by the state of California.
  • The seed of this idea started 6 years ago as Dara was trying to find qualified technicians
    • How do you improve the pool of interns to start with?
    • Instead of colleges being concerned on equipment they’re getting for classes they need to focus on the relationships with local businesses.
    • Show students plan (5-year journey) and measure goals along the way.
  • John is a member of the advisory board/foundation for Cuyamaca College.
  • Brad McCombs is the Ford ASSET Coordinator and Instructor at Cuyamaca College who had a big role in creating the course outline that was approved by the State of California. These are handpicked college courses that pertain more to current modern day vehicles.
  • Colleges in California can participate in the program- ASCCA will approve schools.
  • Their goal is to grow the program from associates degree to a bachelors degree.
  • 12 units of supervised work experience (1 unit= 70 hours of working in the shop)
  • The program will appeal to students that dream of owning own business one day and want to work and learn from a shop owner.
  • Based on ASE Educational Foundation (formerly NATEF) standards and competencies.
• Developing program in other states
  • Need an association like ASCCA to oversee it and independent shop owners that recognize the need for it.
  • ASCCA will offer out of state memberships.

A sincere thanks to John Eppstein, Dara Bakhshandeh, and Brad McCombs for being on the podcast.

Resources Mentioned:

Automotive Service Councils of California

Cuyamaca College’s Automotive Technology Program HERE.

ASCCA Proposed Associate of Science Automotive Technology College Degree Program. Download HERE.

ASE Education Foundation (formerly NATEF) HERE.

Link to the ‘BOOKS’ page highlighting all books discussed in the podcast library HERE. Leaders are readers.

Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

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This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

John Gustafson is the president and CEO of Gustafson Brothers, Inc. an auto service center in Huntington Beach, California. The company specializes in customer service and performs auto service work, collision repair, and paintwork along with other auto-related services for the community.

John and brother Frank started the company out of the family garage in 1971 and have enjoyed continuous growth every year since inception.

The personnel count at Gustafson’s shops average 70 team members and guest demand (growth) requires that we recruit and hire more.

John is currently focusing on repairing the talent shortage that is crippling our industry and has formed a not for profit co-op to serve the needs of Gustafson Brothers and the rest of the aftermarket.

At 66 years young and with 47 years in the auto trades, John Gustafson is having a remarkable life and wishes to share his success with those who are interested and willing to make a difference.

The Auto Talent Co-Op is an independent non-profit organization whose vision is to effectively unite resources within the automotive industry, and establish clear career path standards for its users’.

ATC Mission

• To build a synchronized and accessible platform, able to unite the automotive industry
• Refill the talent pool for all automotive job-related positions
• Fulfill the technician shortage, and improve technician retention
• Streamline career paths, bridge technician skills gap and improve recruitment

ATC Values

• Integrity & Honesty
• Dedication & Commitment
• Education & Imagination
• Knowledge & Skill

The intent of ATC is to seek out and recognize the great work of all the existing groups and help synchronize the best practices in the industry to benefit all stakeholders.

This auto talent co-op is not a threat to what exists today in the universe of auto.

All existing & future associations, 20 groups, business development groups, vendors, shops and all other members that touch auto remain independent and autonomous. The fact is; all of these groups are essential to the success of the Co-Op and benefit their own group by volunteering a member or funding a member to an action pod.

The Auto Talent Co-Op is not to be led and managed by an individual but rather by a coalition of forward-thinking creative young people. Individuals are selected and sponsored by the industry manufacturers, distributors, vendors, trainers and association members of the Co-Op. The core mission of the coalition is to identify and document auto career paths, organize training and recruiting and to have trained, qualified employable people available to the auto trades industry.

Key Talking Points:

• Auto talent coop:Non-profit program to improve industry
• Sign up form on the website to participate and donation form
• Needed to find talented techniciansAttract best companies willing to give 1 person from their staff for 1 hour a week to be in one of the 5 action pods on a weekly basisCareer path- a foundation for rest of the pods. Encompasses everything in auto care. Example of 6 level of tech training advancement for over 7 years. Earnings tied to performance.
• Training- in order to move up in career path need documented training. Minimum 3-hour blocks per month.
• Recruiting- occurs as young as grade school, but also for recruiting for any auto careers. Also for utilizing people ready to retire to train the future generation.
• Must have- creating buzz for people to join
• Sustainable- finding funding for coop, creating an app for phones
• Allows current technicians, middle schoolers, or entry-level technicians to see a career path and stay motivated
• Sponsors summer/winter camp when school is outIntro to auto camp- 13-18 years old participants. Parents pay $20 per day for class (5 days or 10 days), corporate sponsors that will pay student fee. Hands-on class shows full auto career path.

Other Resources:

Auto Talent Coop Website

Gustafson Brothers Auto Repair Website

Be socially involved and in touch with the show:

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This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust. For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com and fmgaragegurus.com

Kyle Holt is the President of S/P2 (sp2.org). S/P2 serves businesses and career tech schools in the automotive service, collision repair, heavy-duty/diesel, welding, construction, cosmetology, and culinary industries. S/P2 is used by over 175,000 students and employees every year across North America.

S/P2 provides industry-specific, online training in safety, environmental, ethics, human resources, and soft skills. S/P2 also works to help entry-level technicians enter and stay in the industry with S/P2 Careers – the largest resume database of entry-level technicians – and S/P2 Workplace Mentoring – a systematized mentoring system to train and track the progress of entry-level techs.

An entrepreneur with a strong background in e-learning and web-based systems, Kyle is passionate about providing businesses and career technical schools the ability to utilize technology to improve the lives of students and employees everywhere. Listen to Kyle’s previous episodes HERE.

Key Talking Points:

• Kyle’s Father started the collision brand called CarStar
• He is the President of S/P2  
  • Online training company since 2002 (not just automotive, also for construction, culinary, welding and cosmetology)
  • Safety, ethics, HR, soft skills, mentoring
    • Ethical teachings: Do the right thing plus one step further- Example finding $20 in customer car – put on the dash with a note for the customer
  • From the time the new employee starts working and annually thereafter and anytime the shop environment changes, the shop must provide industry-specific safety training.
    • Will aid in OSHA audits if a shop has completed correct compliance training with proper documents.
  • Changing the ‘grease monkey’ perception.  
  • Over 175 thousand students use S/P2 online training a year.
• S/P2 Careers
  • Started 2017 training template on building a ‘right’ resume.
  • Last 18 months uploaded 36,000 resumes to a database with over 27,000 entry-level automotive technicians.
  • Opportunity for entry-level students to enter the industry and stay in the industry- shop owners can use a database to grow their own techs.
  • 40% of students that enter industry leave it within the first 2 years.
• Mentor training programs
  • Mentor- how to be a mentor, what’s expected, roles, responsibilities.
    • Mobile website- login, chose ASC task list, can grade student and comment while in the shop.
  • Mentee/ Apprentice- what’s expected.
  • Manager- the person in the shop overseeing both mentor and mentee.

S/P2 Website HERE

Be socially involved and in touch with the show:
Facebook   Twitter   Linked In   Email    Events    Speaking

This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com