Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network

This episode explores the distinctions between training and education, comparing the educational systems in the U.S. and Europe and how the automotive industry can support academic institutions. Tanner Brandt emphasizes the value of vocational training and soft skills, while Michael Ingvardsen highlights the advantages of industry collaboration and the need for engaging training resources. Tanner and Michael advocate for a cultural shift in automotive education, calling for long-term industry partnerships and a focus on continuous learning to better equip future technicians.

Michael Ingvardsen, Global Technical Training Manager, Nissens Automotive

Tanner Brandt, Autodiag Clinic. Tanner’s previous episodes HERE.

Show Notes

• Watch Full Video Episode
• Discussion on Education vs. Training (00:03:03) Carm emphasizes the importance of distinguishing between training and education in the automotive field.
• Tanner’s Perspective on Training (00:03:53) Tanner discusses the differences between short-term training and long-term educational processes.
• Michael on European Training Challenges (00:04:48) Michael explains the cultural differences in training attendance between Europe and the U.S.
• Vacation in Denmark (00:06:26) Carm and Tanner discuss the generous vacation policies in Denmark compared to the U.S.
• High School Vocational Programs (00:07:25) Tanner shares insights about vocational education systems like BOCES in New York.
• Shop Owners and Vocational Programs (00:08:19) Carm highlights the need for shop owners to engage with vocational education centers.
• Challenges in Automotive Education (00:09:12) Tanner addresses misconceptions regarding the readiness of students entering the automotive workforce.
• Michael’s Educational Experience in Denmark (00:10:56) Michael outlines the differences in educational approaches and student opportunities in Denmark.
• Cost of Education in Denmark (00:13:10) Carm and Michael discuss the free education system in Denmark and its implications.
• High School Structure in Denmark (00:14:26) Michael explains the schooling structure, including high school and vocational training paths.
• Career Path in Automotive for Danish Students (00:15:27) Michael describes the four-year training program for students pursuing automotive careers in Denmark.
• Challenges in Automotive Education (00:17:58) Discussion on why students lack education post-high school and the need for vocational training.
• Internships and Apprenticeships (00:21:42) Exploration of internships as a result of vocational training and the potential for hands-on experience.
• Industry Support for Education (00:22:07) Discussion on how companies, like Nissen’s, support educational institutions continuously rather than temporarily.
• Transactional Nature of U.S. Education (00:23:32) Critique of the transactional approach in U.S. automotive education versus long-term support seen in other countries.
• Instructor Education and Training (00:24:20) Concerns about how current instructors in the U.S. are educated and the validity of their training sources.
• Curriculum Changes in Colleges (00:27:36) Changes at a college level to improve student outcomes by replacing traditional subjects with lab-focused learning.
• Differences Between AAS and AOS Degrees (00:29:49) Comparison of Associates of Applied Science and Associates in Occupational Science degrees and their implications for students.
• Soft Skills in Education (00:32:58) Discussion on the lack of soft skills training in automotive education and its importance for student success.
• Work-Life Balance Discussion (00:36:33) Exploration of communication skills and generational changes impacting work-life balance in the automotive industry.
• Personal Reflection on Travel (00:37:01) Michael shares his journey from extensive travel to prioritizing family time and achieving better work-life balance.
• Content Development in Training (00:38:46) Tanner discusses his experience in content development for training and differences in presentation styles.
• Interactive Learning Approaches (00:40:46) The need for interactive and entertaining training presentations to engage learners effectively.
• Learning Management Systems (00:42:01) Discussion on the advantages of established learning management systems in European training compared to the U.S.
• Corporate Training Consistency (00:43:26) Michael highlights the importance of maintaining consistent training materials across all trainers in his organization.
• Need for Communication Courses (00:45:05) Tanner advocates for incorporating communication courses in automotive education to improve interpersonal skills.
• Real-World Communication Training (00:46:56) Tanner shares insights on practical communication training methods that encourage interaction with strangers.
• Final Thoughts from Michael (00:48:03) Michael encourages ongoing training and education for both students and professionals in the automotive industry.
• Tanner’s Call to Action (00:49:06) Tanner urges educational institutions and companies to collaborate and improve automotive training programs.

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network

Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX – Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com

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Thanks to our Partner, NAPA Auto Care

Customer service is the backbone of any successful auto repair shop. Tom Petty discusses the critical role of clear, effective communication with customers. And guess what? It all starts with your internal team and company culture.

Tom Petty, Petty Motorworks, Waretown, NJ

Show Notes

• Watch Full Video
• TST Seminars: https://www.tstseminars.org/
• NAPA Auto Care Gold status (00:01:24) Tom Petty discusses NAPA AutoCare Gold status and its significance.
• Technical training and progression (00:03:13) Tom Petty’s technical training and progression through the years.
• Family business and technical training (00:04:22) Tom Petty’s decision to start a family business and his involvement in technical training.
• Engaging technicians and setting shop culture (00:05:44) Discussion on setting the culture for a shop and engaging technicians in training.
• Apprenticeship and mentoring (00:08:13) Tom Petty’s approach to apprenticeship and mentoring young technicians.
• Automotive vocational education (00:11:10) Discussion on the need for a specialized automotive charter program in vocational education.
• Challenges in the automotive industry (00:13:03) Challenges faced by young technicians in the automotive industry and the need for development and support.
• Starting wage and labor margin (00:14:36) Discussion on starting wage for technicians and the importance of labor margin for business sustainability.
• Post-education career advice (00:15:31) Tom Petty’s advice for students coming out of a two-year automotive program regarding starting wage expectations.
• Structured Raises (00:15:37) Discussion about implementing structured raises for technicians to prevent wage suppression.
• Setting Technician Wages (00:19:06) Discussion on the importance of setting technician wages based on experience and productivity.
• Communication and Customer Service (00:23:53) Importance of effective communication, especially through digital inspections, and its impact on customer service.
• Training Alliance (00:28:00) Formation of an independent training alliance to improve technical training in the local area of New Jersey.
• Kidney Donation (00:30:44) Tom Petty’s kidney donation.
• Life Post-Surgery (00:33:14) Tom Petty shares his experiences after kidney surgery and discusses the minimal impact on his daily life.
• Avoiding NSAIDs (00:33:53) The importance of avoiding certain pain medications for kidney health, with a cautionary example.
• Recovery and Kidney Function (00:34:31) Insights into the recovery period after kidney surgery and the remarkable adaptability of the kidney.

Thanks to our Partner, NAPA Auto Care

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

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In this episode, we are jumping into the mind of your customer. From their perspective, do they prefer to use the term mechanic or technician? Ask a customer … How much do they think a mechanic/technician earns? What is your customer’s opinion on a service advisor having visible tattoos or smelling like cigarettes? Bob Cooper asked these questions to a panel of consumers at the 2022 Elite Invitational in San Diego, and their answers will certainly surprise you. And more importantly, what should you do in your business having this knowledge?

Bob Cooper, Founder/President Elite Worldwide. Complimentary Elite Customer Care Guide Template HERE. Listen to Bob’s other episodes HERE

Bill Greeno, Quality Automotive Servicing, Truckee, CA. Bill’s previous episodes HERE

Key Talking Points

• The consumer panel- you’re ideal customers, 3 from the dealership, 3 from independent  
• No matter how well your customers love you, they could love you like a rainbow, but there are some things that they will never ever tell you. How do we get inside of their minds and how do we learn? What’s really important to them?
• How much a technician mechanic makes per hour? We need to get the perception and reality that people need to know you can earn a really good income in this industry 
• Be aware that you’re gonna have a lot of customers that come in and may never come back if they smell smoke on your advisor or on any of your people and in their car.
• It’s all marketing- align your image. Use surveys and programs to tell you what is important to customers
• Would you say mechanic, or would you say a technician?  Both of those terms, mechanic and technician, have a role in our industry.  A technician is a person employed to look after technical equipment or do practical work in a laboratory, an expert in a practical application of science or a person skilled in the technique of an art or craft technician. Examples of technicians are theatrical technicians, school, laboratory technicians, engineering technicians, laboratory technicians, electronics technicians, x-ray technicians. Mechanic is defined as an artisan skilled tradesperson who uses tools to build, maintain, or repair machinery
• The more we could bring the, the communication and the understanding between the customers and the technicians and the industry closer together, the more successful we’ll be, and when it comes to SEO, just imagine what’s gonna happen to the shop owners that start embedding mechanic
• What are some of the things that you could do to really. Make that customer go, you know what? I’m in the right place. I’m dealing with the right people
• Complimentary Elite Customer Care Guide Template HERE

Link to actual customer video HERE.

Link to Part 2

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Important Books

Check out today’s partner:

Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

Joining me is the powerhouse team of women behind NAPA AutoCare. NAPA has almost 100 years of dependability and remains the brand you can trust. My panel of ladies discusses the future, what makes the NAPA Family so strong, Tesla parts availability, training, and the collective strength of their AutoCare Members. 

Joelle Pollak, Director of AutoCare Sales and Marketing

Lauren Briggs, Sales and Marketing Manager

Alberta Santistevan, Program Communications Manager

Anna Price, Program Brand Specialist

Key Talking Points

• Over 25 major program changes and over 80 AutoCare Programs that the members could take advantage of. 
• NAPA has over 250 parts to service Tesla
• Why join NAPA AutoCare? The strength of the brand, you know you can trust
• Being a woman in the industry- leaning on relationships with others for support
•  Make sure that you’re stopping in at the shops on the road and you’re visiting, or in your own town
• What does your shop look like? Is it clean? are things organized, is it a clean environment for a customer’s car to be there? 
• 17,000 NAPA AutoCare Centers and you could go to all 17,000 and you’re going to have a different conversation at every single one, what they want, what they need, what they think they want, what they think they need.
• NAPA works with vendor partner programs and educates them, but also listens to them so that we can learn because at the end of the day, they’re the ones running their businesses and we’re not business owners

Connect with the Podcast:

Aftermarket Radio Network

Subscribe on YouTube

Visit us on the Web

Follow on Facebook

Become an Insider

Buy me a coffee

Important Books

Check out today’s partner:

Learn more about NAPA AutoCare and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

Thoughts from an Unprecedented Year and Looking forward to Strategies for 2021

Key Talking Points:

• As an industry we are essential
• The strong got stronger
• Virtual online training became the norm and will become a permanent part of our training needs
• Milestones reached this year:
• 600th episode of Remarkable Results Radio
• 200th episode of the Town Hall Academy
• The launch of Aftermarket Weekly.com
• Launched all LIVE show broadcast on the website’s LIVE page
• Training must become part of your culture
• The value of coaching
• Networking is a must to grow and learn
• Succession planning and growth
• Embrace our youth
• Set up an apprentice program
• Reach out to a local shop and have coffee and talk

Resources:

• Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
• Find every podcast episode HERE.
• Every episode segmented by Series HERE.
• Key Word Search HERE.

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Matt Lachowitzer is a husband, father of 3, avid Minnesota Vikings fan, and owner and founder of Matt’s Automotive Service Center. A Herman, MN native, Matt started this company as a two-bay shop back in 2009. He has expanded the company into 6 locations with beautiful, state of the art facilities all over the Fargo-Moorhead area. Matt enjoys being a pillar in the community, giving back in any way he can, and providing knowledge and education in the biggest ways possible. As a result of being a continuous educator and an amazing pillar in the community, Matt won Entrepreneur of the Year in 2015 through the Fargo-Moorhead West Fargo Chamber of Commerce. When Matt’s not working, he enjoys fishing, riding ATV’s, watching football, and traveling with his family. Check Matt’s other episodes HERE.

Emily Chung is a proud mom of two energetic boys. She owns and operates AutoNiche, a family-friendly auto repair shop in Markham. She is a licensed Automotive Service Technician, and Automotive Writer with various publications. She also teaches in the Automotive Business School of Canada at Georgian College. Emily holds a degree from the University of Waterloo in Psychology and Business, and her previous jobs include Psychometrist and Human Resources Associate.

She has appeared on various media including Breakfast Television, Cityline, and the Marilyn Denis Show. She is passionate about her work; together with her staff, AutoNiche’s purpose is to bring better communication and client service to the auto repair experience. Check Emily’s previous episodes HERE.

Kelli Weatherby co-owner, with husband Lee, in Accurate Automotive, Inc. in Mesa, AZ. Accurate Automotive was founded in July 1994

Their time building Accurate Automotive, Inc. has been very adventurous. Along the way they have been fortunate to have received awards but mostly Kelli treasures her involvement in ATI and being a part of the sole all women 20 groups, Leading Ladies.

Kelli is the mother of 2. Morgan (daughter), Corbin (Son) both married now and working in their careers. Corbin is a father of 3 which makes me a Nana who LOVES to spoil her little’s!!!  Listen to Kelli’s previous episodes HERE.

Kevin Eckler, a Dad and a mentor along with wife Lisa, own Foreign Car Specialists, in Poughkeepsie, NY. Kevin has been named Albany, NY region’s ASE Tech of the Year 2019 and 2020. He was also voted Best mechanic in the Hudson Valley, which encompasses Westchester, Putnum, Rockland, Orange, Dutchess, Ulster and Greene counties. Kevin is a 40 year veteran of the industry, and still has a love for it and simply cannot understand why anyone would tell a young person to get out while they can, instead of inspiring them to greatness! Kevin’s previous episodes HERE.

Key Talking Points:

Matt Lachowitzer

Not letting go of the cancer in my shop because he was a “super tech”

 Some points

1.  I was afraid because he was our best tech, highest producing, could fix anything
2. I didn’t know if our team could replace what he could do
3. It appeared that he was well liked, and I didn’t want to cause issues, even though it was causing lots of issues. Lost front end staff especially.

Emily Chung

• I didn’t terminate the employee soon enough
• I believed that I couldn’t run the business without him
• The employee was a great technician, and I thought that meant I could take advice from him in other areas e.g. business operations

 Lessons learned

• Slow to hire, quick to fire
• Being a tech and being a business owner are very different skills
• I’m more resourceful than I give myself credit for, no matter what happens I’ll figure it out

 Blessings

• The experience has added resiliency to my character
• I now know the price I pay when I allow toxicity to persist
• I was able to work through that season of my business

Kelli Weatherby

• Our 20 group had made mention that we were going to have shop spotlights as a line item in our meetings for 2020 and beyond. As discussed, this would help shops/owners in reaching goals set along with many other advantages. Lee and I along with another local shop had been part of an in-person shop tour. So my thought was there is NO way we would be considered for a spotlight. OH BOY WAS I WRONG. 
• We were lucky to have 5 separate committees 1.) Facilities 2.) Marketing 3.) Management 4.) Finance 5.) Lee and Kelli Headspace support
• Outcome (PRICELESS) – With the help that was rendered I believe we were prepared and STRONG in all that was 2020. We put together AND finalized our organization chart. Our standard operating procedures were dialed in with new manuals. Our financials and budgets along with our 3 yr business plan have been shared with our whole management team. Our succession is going forward. Lee and I are working diligently on our 35 yr marriage and have included a counselor that we BOTH agree is helpful. I mentioned this last but I certainly believe with ALL that I am, this is the most important work we do. In a business where the owner/operators are all in and on deck looking to manage personal challenges AND business growth and personnel engagement along with customer experience….MAN OH MAN this will spin the head  
• If you feel any of this is relevant to where you would like to go, I am an open book and glad to share. If not, l have had many experiences with what started out as a train wreck, turned to a golden opportunity for growth!!

Kevin Eckler

• Being too busy and drawn up into the moment and not seeing the bigger picture was my fatal flaw.I was so consumed in the daily work that I never seriously sought out bettering myself thru business education and only sought out technical knowledge.
• My focus was being the best at what I did, which is fine, except I continued to view myself as a tech and not an owner. It was safe, comfortable, familiar, and completely the wrong way to, which held growth and prosperity way back and kept us as a shop from being who we could have been.
• So in short, not stepping into and owning the position that had come to hold and clinging to what was safe almost financially, physically, and emotionally destroyed me.Accepting and finally embracing my responsibilities and putting the same efforts into becoming an educated owner as I did as a tech is when the change began in the business towards being successful. It is still a fight to not fall back into what is safe, but I now own my place and responsibilities.

Resources:

• A special thanks to Matt Lachowitzer, Emily Chung, and Kelli Weatherby for their contribution to the aftermarket.
• Books Page HERE
• Listen to all Remarkable Results Radio, For The Record and Town Hall Academy episodes.

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This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

This episode is brought to you buy Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

Doug Grills from AutoStream Car Care Center is a chain of six family-owned, automotive service facilities that deliver honest and professional automotive repair and maintenance services to customers in the Greater Baltimore/Washington, DC area. Doug along with his partner Rick Levitan has been around the service station business for over 25 years and has built their reputation by offering best-in-class service to their customers.

All AutoStrem Car Care technicians are ASE Certified and the shops are AAA approved. Listen to Doug’s previous episodes HERE.

Key Talking Points:

1. One thing you’ve done that no one knows?Was a band-drummer and vocalist through college years. Loves experiencing a live show- attends around 12-15 live concerts per year with his wife. 
2. What do you do for fun?Going to concerts, playing tennis and golf, exercising, spending time with his wife and family.   
3. Most significant trend you are watching?ADAS and how it will impact business, industry consolidation 
4. What skills do you delegate because you’re not good at them?Figure out what you like to do and what you’re good at- delegate other areas to other people that are better at the task than you. Visionary and integrator (task manager) of business. End result will be better than doing it on your own.     
5. How does one start to build a strong business culture?Starts with values- what are your business values? What matters to you that you want reflected in your organization? Doug’s business values excellence, a passion for having excellence, having concern for others (customers, coworkers and community), perseverance  
6. Do you have a strong intuition? Do you listen to it?Yes and yes! Analytical by nature but does follow intuition as well. 
7. Do you still have the fire you had when you first started?Absolutely. Worked harder in the last 5 years and with greater passion. Love what you do because sometimes you can’t do what you love.     
8. We learn from mistakes. What was one of your biggest mistakes?Didn’t accept personal responsibility on the individual performance of the team. But I looked in the mirror and started asking, Am I providing the training/skills/support to make sure this employee has the best possible chance of succeeding?
9. How do you manage work/life harmony?Work-life harmony- spending time with family and your own health while being passionate about your work. Have discipline around the things you want to do outside of work.  
10. What drives you? Creating a great company- people love working for and customers love working with. Goal posters within a business.  
11. How are you finding good technicians?Referrals internally
12. How has your business changed in the last 3 years?Read article in Ratchet and Wrench magazine and started networking and creating friendships within the industry 
13. A special strategy to build a strong reputation?Online reviews- a goal that every location acquires online reviews. Have the courage to ask customers to review you. Word of mouth and reputation lives online.  
14. Do you see obstacles not as roadblocks but as opportunities? Everything is part of the process- even setbacks/roadblocks. Obstacles and roadblocks are built to go around, there is always a way to find a solution.   
15. What impact will technology have on your business?Staying up to date with tools and technology- understand the upcoming changes 
16. Ever made a major pivot in your business? If yes, what?Started in gas stations- pivot was changing to automotive services after 5 years  
17. Strong teams always win. What is your winning formula in developing a strong team?People who buy into your culture and enjoy working together
18. Would your organization crumble if you stepped aside?No- has processes and key managers in place  
19. Is community important? Share your biggest effort? Extremely important- Breaks for Breasts, celebrated 20th anniversary of business and created a fundraiser for Make a Wish Foundation  
20. How long ago did you update your website?Constantly making subtle updates and changes all the time. Uses Autoshop Solution for website  
21. Ever sing karaoke?No, but he thinks about it all the time! Has similar vocal range as Ian Anderson from Jethro Tull

Resources:

• Thanks to Doug Grills for his contribution to the aftermarket’s premier podcast.
• Link to the ‘BOOKS‘ page, highlighting all books discussed in the podcast library HERE. Leaders are readers.
• Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser, and many more. Mobile Listening APP’s HERE
• Find every podcast episode HERE.
• Every episode is segmented by Series HERE.
• Key Word Search HERE.

Be socially involved and in touch with the show:

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Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.

Buy me a coffee

Gold Certification recognizes top tier NAPA AutoCare Centers with a high level of participation in the AutoCare program. The program was built by AutoCare Centers for AutoCare Centers to provide a consistent consumer experience, maximize technology leverage, and reward NAPA’s most committed partners. In other words, Gold Certified AutoCare Centers are the standard-bearers for the AutoCare brand nationwide. Simply put, the Gold Certified NAPA AutoCare program, powered by your local shop brand, will separate you from the rest helping you boost your bay counts and your average repair orders.

Learn more about NAPA AutoCare, Gold Certification, and the hundreds of other benefits the NAPA family has to offer by talking with your servicing NAPA store or visiting www.NAPAAutoCare.com.

Margaret Palango is the Executive Vice President at Autoshop Solutions, Inc. based in Apex, North Carolina. She has overseen and been a key catalyst in Autoshop Solutions’ growth into the award-winning website design and internet marketing agency it is today.

In her role as Executive Vice President, Margaret leads the Sales, Marketing, Services, and Development teams at Autoshop Solutions, as they continue to be the industry’s gold standard for internet marketing solutions.

Margaret joined Autoshop Solutions in 2006 when she began establishing its brand position for quality website design and progressive internet marketing. During her time with Autoshop Solutions, Margaret has expanded her responsibilities. She started with direct client management before moving on to managing the entire website production process. Margaret enjoys taking every opportunity to share her marketing expertise with clients, employees, and fellow automotive industry professionals. She now spends her time working with industry partners to bring internet marketing solutions to the Automotive Aftermarket.

When she is not working, Margaret enjoys spending time with her husband and children. On the weekend they can often be found driving their cars to a local PCA event. Margaret is an active member of the North Carolina Hurricane Region Porsche Club.

20 Questions:

1. Do you have a strong intuition? Do you listen to it?Yes, daily! Relies on it for difficult decisions, never regrets listening to her intuition. Developed stronger in professional life.
2. Any good habits that you would like to share?During COVID created a habit to do 10-minute yoga, continues to still do it. Sets tone for the day. Creates balance for the day  
3. Do you still have the fire you had when you first started?Yes, feels like she’s just getting started. Continues to grow and make changes. Stays new and fresh.  
4. If you could pick up a new skill in an instant what would it be?Writing (blog posts, stories etc). Would like to develop written communication skills.
5. What is the latest book you read? Big take-a-way?“Fear is my homeboy” How to be the CEO of you, challenge, and let yourself grow along the way.  
6. How do you manage work/life harmony?The calendar is the number 1 tool to prioritize. Everything is scheduled during the workday to minimize bringing any work home. Outsourcing chores at home so time at home is more fulfilling. Moves tasks on the calendar but never deletes them. 
7. If you could send a message to yourself 10 years ago, what would you tell the younger YOU?Prioritize your personal time without guilt, guilt of trying to be everything to everyone. It’ll all be okay and you WILL get there.  
8. What did you sacrifice in the early days to get where you are today?Trying to do it all and running yourself into the ground but doesn’t regret it because she learned from the experience.
9. Do you see obstacles not as roadblocks but as opportunities?Yes, an opportunity every time. Love the challenge. Opportunity to grow. Often shares roadblocks with the team to put together a plan with a timeframe to get done.  
10. What do you do for fun?Hike and take drives 
11. Any secrets to ‘time suck’?Planning and prioritizing what you consume  
12. How much training per year do you get?Personal development- Women in AutoCare conference 
13. American Marketing Association- once a month lunch and learns, keeping up with trends  
14. How does one start to build a strong business culture?Accountability for your team- when you hold your team accountable it builds trust which leads to teamwork 
15. While working remotely they instilled virtual team meetings between different departments for clear communication and collaboration, a virtual happy hour once a month. Happy team members mean happy customers.   
16. What are you doing to put the Customer first in your business?Customer success team- training the team and empowering them.  
17. Ever made a major pivot in your business? If yes, what?Remote virtual culture 
18. 2018 pivoted how they offer services- a positive impact on business. Evaluated based on customer feedback.  
19. What is your dream car? Do you own it?Searched for over a year to find 2012 Porsche 9114’s 
20. What skills do you delegate because you’re not good at them?Outsource writing 
21. Strong teams always win. What is your winning formula in developing a strong team?Training is the foundation of a strong team. Train, set the expectation, and then move out of the way. Let them make mistakes and learn.     
22. If I asked a good friend or peer what is the secret to your success what would they say?Positive attitude and some grit
23. How long ago did you update your website?The new version launch of website in October 

Resources:

• Thanks to Margaret Palango for her contribution to the aftermarket’s premier podcast.
• Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
• Find every podcast episode HERE.
• Every episode segmented by Series HERE.
• Key Word Search HERE.

Be socially involved and in touch with the show:

Facebook   Twitter   Linked In   Email

Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP’s HERE

Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.

Buy me a coffee

This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, 2020 at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

Mike Tatich and his wife Serena started TMT Complete Auto Service Center in March of 1984 in Bremen, IN. Bremen is a small town of 4,600 people with 2 stoplights. The shop has undergone many evolutions since its tiny beginning as a tire store and body shop. Mike has become a John Maxwell Leadership Certified business coach. He has a story of letting go, a perfectionist control freak, a helicopter dad, and he needs to get busier doing other stuff. Find Mike’s other episodes HERE.

Key Talking Points:

Get any great advice that you still follow today?

• Being consistent
• Success leaves clues, failure also leaves clues 

Ever had a mentor?

• Several mentors over the years, one of the first mentors were friends
• grandfather- told Mike to look at the man in the mirror and realize you’re your own problem and also your own solution to move forward.

What drives you?

•  Thrill of putting things together- building businesses 

What is the latest book you read? Big take-a-way?

• “Generosity Factor” “Keys to the Kingdom” “COVID Cows”  

Do you still have the fire you had when you first started? 

•  Yes, but in different way- passion for growing what he currently has and passion for teaching others

How do you re-energize?

• Built new home, rides motorcycle and takes vacation trips

Any secrets to ‘time suck’? 

• Map out day the night before, use calendars 

A big secret to building a strong relationship with Customers? 

• Customer service experience- how you make customers feel 

Share a car count idea?

• Maximize each opportunity

Name something you tried that didn’t work?

• Expand retail space in shop, bought radio shack franchise to cross merchandise- failed and needed to focus on automotive repair only

Would your organization crumble if you stepped aside? 

• No! Started a succession plan before 50 years old, continue to develop team

Top three most important needs to open a shop? 

• People, people, people! Developing staff and team culture

The most recent update to your processes/system

• Accounting side of business 

Are you paperless? When did you go?

• 95% paperless, DVI system several years ago, tech notes are electronic

How is consolidation in the industry going to impact you?

• Consolidation will be great for people that want to grow business and move forward

Ever made a major pivot in your business? If yes, what?

• Getting out of day to day operations within last 5 years, Pivoting from owner operator to owner investor

If you could send a message to yourself 10 years ago, what would you tell the younger YOU?

• Read more, network with more people/shop owners, sharing when things don’t go right

If you could pick up a new skill in an instant what would it be? 

• Getting better at people skills and growing team, have a vision  

When in your life have you been so passionately focused on an activity that you lost track of time and what you were doing? 

• Building service advisor training

Favorite vacation spot

• Hawaii for 25th anniversary

Resources:

• Thanks to Mike Tatich for his contribution to the aftermarket’s premier podcast.
• Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
• Find every podcast episode HERE.
• Every episode segmented by Series HERE.
• Key Word Search HERE.

Be socially involved and in touch with the show:

Facebook   Twitter   Linked In   Email

Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP’s HERE

Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.

Buy me a coffee

This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, 2020 at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

Dr. John Passante is a legacy automotive aftermarket Human Resource professional and the President and CEO of The Organizational Development Group. He’s worked with and for some of the biggest names in our industry including Monroe/Tenneco, Delphi, Moog and Car Quest.

I’ve seen John speak at many events and he always ignites the spirit of self-development and leadership.

John works with many aftermarket organizations to increase its effectiveness by better utilizing their human capital to implement change initiatives including Management Development, Leadership Development, Personal Development, and Team Development among others. Find John’s other episodes HERE.

Paul T. McCarthy is the President of Automotive Aftermarket Suppliers Association. AASA is the voice for the automotive aftermarket supplier industry.

Paul has 23 years of experience in the automotive industry. Prior to joining MEMA, Paul led the Automotive and Industrial Products Strategy Practice at PricewaterhouseCoopers (PwC). He consulted at dozens of automotive suppliers, eight of the top ten global automakers, and at private equity firms and financial institutions. His past leadership roles include heading PwC Germany’s Automotive Strategy advisory practice and leading global forecasting and analysis for a prominent vehicle forecast service, Autofacts. Paul has an MBA from Duke’s University’s Fuqua School of Business. Find Paul’s other episodes HERE.

Key Talking Points:

• Am I being heard and understood? As owner, and as employee etcTo do lists and “things” often clutter the day- but nothing happens without people
• 62% of people are not fully engaged in their job  
• 70% of employees feel they never been given sign of appreciation 
• No one gets to where they are in life by themselves- don’t let your ego get in the wayWhy are you in the automotive industry? Everyone has a personal story connecting them to the industry.
• Leadership is validadting the people you lead everyday- vision, values and validationLeadership is caring and showing that you care
• Match your words and actions
• Accepting people for who they are and being comfortable with yourself- sharing what you know and admitting what you don’t know
• Unlock the talent and potential in people
• Take the fear out of learning and trying something new
• Difference between motivation and movement- “Do this or I’ll fire you” vs “Let’s talk about how we can improve efficiency,” One is fear, one is inclusion
• Do you ask your employees for ideas?
• Real test of leadership is when times are tough- invoke faith in the process and the industry 
• It’s all about the customer- connecting with themShow your customers you value them- ask how they are doing personally, how their family is doing etc

Resources:

• Thanks to Paul McCarthy and John Passante for their contribution to the aftermarket’s premier podcast.
• Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
• Find every podcast episode HERE.
• Every episode segmented by Series HERE.
• Key Word Search HERE.

Be socially involved and in touch with the show:

Facebook   Twitter   Linked In   Email

Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP’s HERE

Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.

Buy me a coffee

This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve. With 2,500 exhibiting companies, you’ll see the latest products, parts, and technologies for your business. As a result, the event also offers advanced training for shop owners, technicians, warehouse distributors (WDs) and auto parts retailers, as well as networking opportunities to grow your business. AAPEX 2020 will take place Tuesday, Nov. 3 through Thursday, Nov. 5, 2020 at the Sands Expo in Las Vegas. Therefore, more than 48,000 targeted buyers are expected to attend, and approximately 162,000 automotive aftermarket professionals. They will be from 135 countries which are projected to be in Las Vegas during AAPEX 2020. For information, visit aapexshow.com

This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at shop-ware.com

John DiJulius is redefining customer service in corporate America today. He didn’t read the books on customer service, he wrote them: Secret Service, Hidden Systems That Deliver Unforgettable Customer Service, What’s The Secret? To Being a World Class Customer Service Organization, The Customer Service Revolution, The Best Customer Service Quotes Ever Said, and The Relationship Economy One of the most captivating and charismatic speakers today, John’s keynotes and workshops are used by world-class service companies to provide unforgettable customer service every day. In his high-energy presentations, he uses powerful visuals as he discusses the 10 commandments of customer service and explains how to improve the service aptitude of employees at all levels.

As the authority on world-class customer experience, organizations across America use his philosophies and systems for creating world-class service. He has worked with companies such as the The Ritz-Carlton, Lexus, Starbucks, Nordstrom, Panera Bread, Nestle, Marriott Hotel, PWC, National City Bank, Cheesecake Factory, Progressive Insurance, Harley Davidson, State Farm, Chick-fil-a, and many more, to help them continue to raise the bar and set the standard in service that consistently exceeds customer expectations.

John is not just telling others how to do it. His strongest attributes may not only be that he has the experience of working with extremely large companies, but knows how to translate those processes to fit small business models as well. Not only is John the Owner, President and Chief Revolution Officer of The DiJulius Group, he is also the Founder, President and Owner of John Robert’s Spa; Named one of the Top 20 Salons in America with multiple locations (and over 150 employees), which he uses as living laboratories to test his findings and theories. Check John’s other episodes HERE.

Alan Beech knows what it takes to succeed in today’s marketplace. With more than 30 years of experience in the business world, he has worked his way to the top of the automotive service industry in Canada.

Alan’s professional career has spanned within both the corporate and entrepreneurial spaces. Today Alan has a number of successful businesses to his credit.

Alan is driven by his desire to share his extensive knowledge of the industry and to help others succeed. His main focus today is coaching, consulting and training independent shop owners and dealer groups. Alan’s passion is to see businesses be revitalized through great process and amazing customer experience. Find Alan Beech’s previous episodes HERE.

Key Talking Points:

• Investing in customer experience- being intentional in service you deliverThere’s a science to have customers keep coming back- showing you care about customer
• Can’t just tell yourself you’re the best in the industry, instead, you need to compare yourself to other experiences you have
• The wrong motto is “treat the customer as you want to be treated”- everyone needs service aptitude training because people naturally have different levels depending on age and what they’ve experienced themself
• Can’t out market or outspend your competition- need to out love them with customer experience
• Focus on appreciating customers that trust you and give you their business
• Starts with remembering client
• Secret service systems- ability to know and collect customer intelligence and personalize itGet to know someones FORD in order to establish a relationship-Family, Occupation, Recreation, and Dreams
• Example- customer picks up the car and a new can of pop is waiting in cup holder because technicians saw what they like to drink from the garbage in vehicle
• Soft skill trainingRemove personal interpretation of customer service
• Do you know who your customer is? Their highs and lows in their life- have compassion and empathy
• Deliver genuine hospitality with 5 E’s-Eye contact, enthusiastic, greet with an ear to ear smile, engage and educate
• When someone thanks you and you reply “no problem” which is a double negative- replace with “my pleasure”
• “Don’t ask the customer what they want, give them what they can’t live without.”
• “Never expect your customers to be happier than your employees.” -customer service starts with the core culture of business and employees
• Everyone has seeds of potentialThe seeds that don’t reach full potential are cheated
• People are dependent on us to be extraordinary so we can lift them
• Make customers your priority
• Customer Vision Statement from Alan Beech“Life has its priorities, you are mine”

Link to: Chick Fil A “Every Life Has a Story” HERE

Resources:

• Thanks to John DiJulius and Alan Beech for their contribution to the aftermarket’s premier podcast.
• Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
• Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP’s HERE
• Find every podcast episode HERE.
• Every episode segmented by Series HERE.
• Key Word Search HERE.

Be socially involved and in touch with the show:

Facebook   Twitter   Linked In   Email

Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.

Buy me a coffee

NAPA AutoCare’s PROimage program makes it easy for you to make the most of the NAPA brand. A PROimage upgrade lets you maintain your shop’s identity as a reliable, locally-owned business while letting your customers and potential customers know you’re partnering with NAPA, the most recognized and trusted name in the automotive aftermarket. AutoCare Centers that have completed a PROimage exterior upgrade enjoy an average 23 percent sales increase during the first year. You can also choose to go PROimage on the interior and transform your customer waiting area from merely utilitarian to warm and welcoming. You can even get a free look by visting www.NAPAAutoCare.com and clicking on the NAPA PROimage link under the NAPA PROimage tab. Of course, the AutoCare site is also the place to go to find out about all the advantages being part of the NAPA family has to offer.

Learn more about Pro Image and the hundreds of other benefits NAPA offers. Talk with your servicing NAPA store or visit, www.NAPAAutoCare.com.

Panel:

• Rachael Wacha, City Auto Repair, Gainsville, FL
• Kate Jonasee, K-Tech, Sebastopol, CA (MSO)
• Donnie Hudson, Troy Auto Care, Troy, MI (MSO)
• Jeremy Winters, Service Manager at Weavers Auto Center, Shawnee, KS

Talking Points:

• Kate’s big thing was the improvement in her company culture and the psychology of herself as a leader was impactful.
• Rachael, getting yourself centered so you can make a change with your team
• Some on your team will exit themselves as they choose not to be team players
• Technical and management training is so important to the development of your team
• Donnie does cross-training so each other knows the other job
• Training happens when the culture breeds continuing education
• Localize training needs to be more hands-onHire a national trainer and split costs with fellow shop owners and set up a Saturday for a daytime hands-on
• Labor rates are a reflection of your value proposition. 
• Labor rates should be a function of the business not of the market
• If you did your job right it is never about the labor rate
• Customers want to trust you  
• Rachel sells here value vs price or labor rate
• Customers ask price or rates because they don’t know what else to ask
• Focusing on the customer is part of your culture. They will now it and feel it
• You can offer a value proposition for your customers even if you just started. Start out strong with a strong culture and commitment to your team and your customerSurround yourself with people smarter than you
• Ask other shop owners 90% of them want to help. Put your ego on the shelf. Be humble
• Weavers got completely off of flat rate. They have six-figure technicians on an hourly planYou can tie many performance bonuses
• Donnie and kate has put in place an IRA plan for their techs
• Comebacks:Handled as a #1 priorityThis show the character of the company by how you handle come backs
• Consider a system to track every come back to spot a trend
• Kate and Jeremy are watching the growth of EV’s 
• Kate and Donny are not heavily into Hybrids
• Rachael feels that having peers and colleagues helping her has had a big impact on here business
• Kate feels that her business coach has had a huge impact on her businessShe recently had 36 other shop owners touring her facility where there was knowledge transfer happening for everyoneBonding and Q & A happening
• Idea sharing
• Jeremy has seen the impact of a business coach on the business. A game-changer
• Donnie’s coaching experience is from his local business development group. Sharing, caring, teaching
• Succession planning. How do you plan to doEvery decision you make should be on succeeding the business
• Family businesses have unique dynamics. Open communication is critical
• If you can’t find a successor with the passion necessary you don’t have a good candidate

Resources:

• A special thanks to Donnie Hudson, Kate Jonasee, Rachel Wacha and Jeremy Winters for their contribution to the aftermarket.
• Books Page HERE
• Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
• Listen to all Remarkable Results Radio, For The Record and Town Hall Academy episodes.

Facebook   Twitter   Linked In   Email

Mobile Listening APP’s HERE

Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.

Buy Carm a Cup of Coffee 

This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at shop-ware.com

Bob Greenwood, AMAM (Accredited Master Automotive Manager) is President and C.E.O. of Automotive Aftermarket E-Learning Centre Ltd. (AAEC).

It is a company focused on providing Business Management Resources and Development for the Independent Sector of the aftermarket industry. It’s content and technology is recognized as part of the curriculum of the Fixed Operations Diploma and the Aftermarket Degree courses taken at the Automotive Business School of Canada at Georgian College located in Barrie Ontario Canada. This school is the leader and only college in Canada that offers an automotive business education. AAEC is also recognized by the Automotive Management Institute (AMI), located in North Richland Hills, Texas USA, allowing 80 credits for successful completion of the AAEC E-Learning portion of the site towards the 120 credits required to obtain the reputable Accredited Automotive Manager (AAM) designation. Bob’s previous episodes are HERE.

Key Talking Points:

• You need a CEO mindset
• You need to move to the next level of the new aftermarket
• You need to view your business from the 10,000-foot level
• It takes time to learn this new role/position
• You must ‘RE’ your business
• Re-New the business model
• Re-Learn the business
• Re-Tool the business
• Re-Certify your standards
• Re-Professionalize the business
• The mindset of Change. Five bridges the CEO needs to cross
• Ability to manage change
• The structure that supports the execution
• Right people in the right place
• Alignment of owner priority. Walk the talk
• Shop wide coordination and cooperation. Team. Respect every position
• Any size shop needs to find their desire of where they would like to be
• These CEO disciplines work for any size business

Resources:

• Thanks to Bob Greenwood for his contribution to the aftermarket’s premier podcast.
• Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
•  Web Site: http://www.aaec.ca
• Greenwood Motor Age Magazine Articles:http://www.searchautoparts.com/motorage/author/bob-greenwood
• Greenwood Garage Videos:https://www.autoserviceworld.com/video-series/greenwoods-garage/
• Facebook: https://www.facebook.com/vehicleim
• Greenwood Motor Age Magazine ArticlesGreenwood Garage Videos
• Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
• Love what we do, buy a cup of coffee HERE.

Be socially involved and in touch with the show:

Facebook   Twitter   Linked In   Email

Listen for free on Apple Podcasts, Google Podcasts, Spreaker, iHeart Radio, Spotify, Podchaser and many more. Mobile Listening APP’s HERE

Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.

Buy Carm a Cup of Coffee 

The NAPA Smart Sign, previously known as Digital Menu Board, gives your shop a professional, state-of-the-art look and feel. It’s a great way to educate and inform your customers about needed repairs and service, plus increase awareness of your current promotions. NAPA AutoCare Center that have installed a Digital Menu Board found one out of five consumers ask for a repair or service they’ve seen on the board. Targeted promotions resulted in double-digit increases. You choose the content from a library of auto care service and repair topics. The latest NAPA national promotions are downloaded to you automatically. And with the Digital Menu Board it’s easy to change your services, prices, and video content anytime you’d like. Talk to your servicing NAPA store to find out more.

Learn more about Pro Image and the hundreds of other benefits NAPA offers. Talk with your servicing NAPA store or visit www.NAPAAutoCare.com.

Matt Fanslow is the diagnostic tech/shop manager at Riverside Automotive in Red Wing, MN. His primary responsibilities are to diagnose driveability and electrical/electronic issues, and perform most all programming, coding, initializing, adoptions, etc. Basically, if it needs to be figured out or has wires, it goes to Matt. He’s been a tech since 1996.

Matt is also a subject matter expert for ASE and has instructed at Vision Hi-Tech Training and Expo.

Matt has participated on 18 ASE technical committees for the ASE Practice Test, A6, A7, A8, and L1 tests. He’s also done case studies for Standard Motor Products.

Fanslow’s goal is to do everything in his power to improve the overall level of professionalism within the automotive and light truck repair trade and also raise the level of its public image. Matt Fanslow’s Previous Episodes HERE.

The Kobayashi Maru is a training exercise in the fictional Star Trek universe designed to test the character of Starfleet Academy cadets in a no-win scenario.

• There was one Starfleet cadet that beat the ‘no-win’ Kobayashi Maru
• Do you have a Kobayashi Maru (no-win situation) in your shop or in your bays
• Are your supporting systems so broken that your people are designed to fail (unwittingly) and they cheat the game to win
• Do you get upset because your equipment, systems, and processes do not support anything but gamesmanship to win?

Be socially involved and in touch with the show:

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Subscribe to a free mobile listening app HERE. 

This episode is brought to you by FlexCheck Auto Digital Vehicle Inspection Software.

Savvy shop owners use vehicle inspections to find additional work on a vehicle that the vehicle owner may not know is needed. The most successful shop owners fully inspect every car, every time. It benefits the vehicle owner more than the shop because most vehicle owners want their autos to be reliable.

FlexCheck Auto takes the power of a shop’s inspection process and puts it in the palm of your technician’s hand so that pictures, video, and vehicle-specific notes about a vehicle’s condition can be shared quickly with vehicle owners. It improves technician efficiency in the bays, service writer efficiency at the counter, increases average repair order and builds trust with vehicle owners.

Today’s vehicle owners want to receive their vehicle’s health status electronically, this makes FlexCheck Auto the most transparent way to do sell auto repair. Try it for free for 30 days! Go to FlexCheckAuto.com to learn more.