Thanks to our Partner, Dorman Products.

Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

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Donnie Hudson, Troy Auto Care, Troy, MI. District Fire Chief, Troy Fire Department. Donnie’s previous episodes HERE

Pat Durham, Captain, Troy Fire Department. StacheD Training.

Show Notes

• Watch Full Video Episode
• The importance of proper towing for EVs (00:05:30) Why EVs should only be towed on a flatbed and the risks of towing them in other ways.
• The potential dangers of EV fires and battery corrosion (00:02:43) Exploration of the risks associated with EV fires, including the potential for battery corrosion and subsequent fires.
• The need for training and education on EVs (00:06:42) Discussion on the lack of training for firefighters, first responders, and technicians on EVs, and the importance of staying ahead of the growing popularity of EVs.
• The surcharge for EVs (00:08:02) Discussion on the insurance surcharge for working on and storing EVs overnight.
• The safety of EVs after a crash (00:08:44) The increased risk of fire and other catastrophic events in EVs after they have been in a crash.
• Concerns about aftermarket batteries (00:10:31) The potential risks and dangers associated with aftermarket batteries in EVs.
• The ineffectiveness of water in extinguishing EV fires (00:17:10) The misconception that water can put out EV fires.
• The potential risks and limitations of using piercing nozzles (00:21:28)
• The importance of immediate action after a crash (00:23:52)
• Inspecting for road debris damage (00:25:38) The impact of road debris on EVs, including the need to inspect for visible damage and the measures taken by manufacturers to protect battery enclosures.
• Inspecting EV components on a lift (00:27:52) The need for thorough inspections of EV components, such as the battery, wires, connections, and electric motors, and the importance of documenting any issues for customer safety.
• Importance of understanding high voltage (00:32:25) The need for proper knowledge and safety precautions when working with high voltage in EVs.

Thanks to our Partner, NAPA AUTO CARE

Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

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Lee Rhodus, Territory Sales Manager, Deckman Oil.

Show Notes

• Watch Full Video Episode
• The history of Deckman Oil (00:00:44) Lee Rhodus discusses the origins and history of Deckman Oil, a fuel distributor that started in 1924 and will be celebrating its 100-year anniversary next year.
• The science behind synthetic oils (00:01:06) Carm and Lee talk about the creation of synthetic oils after World War II and the fascinating science behind them.
• Different types of motor oil and their marketing (00:04:30) Lee explains the differences between synthetic blend, conventional, and full synthetic oils, and how they are marketed in the industry.
• The rise of lighter grade oils (00:09:01) Discussion on the shift from 0W-20 to 0W-16 and the increasing popularity of lighter grade oils for fuel economy.
• Additive packages and oil quality improvement (00:12:35) Exploration of the advancements in additive technology and the overall improvement in the quality of motor oil over the years.
• Managing oil inventory in repair shops (00:15:25) The challenges faced by repair shop owners in managing the increasing variety of oil viscosity grades and the shift towards smaller packaging options.
• The lithium supply issue (00:18:23) Discussion on the tight supply of lithium and its impact on the prices of oil and grease.
• The use of calcium grease as an alternative (00:20:26) Exploration of calcium grease as a viable alternative to lithium grease due to its competitive pricing and water wash out protection.
• Changes in API specifications for motor oil (00:24:39) Explanation of the updated API requirements for motor oil to meet the needs of modern engines, prevent issues like low speed pre-ignition, and ensure turbo and engine integrity.
• Oil analysis for automotive fleets (00:27:51) Discussion on the limited use of oil analysis in automotive fleets due to conservative drain intervals.

Thanks to our Partner, NAPA AUTO CARE

Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

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Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

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“Keep a cool quarter of a million? Or give it away….

You’d think that was self-evident, but usually, companies are unintentionally giving it away. If you’re like most of our clients, you’ve got enough worries on your plate when it comes to making sure everything in the business is running smoothly. You don’t have the bandwidth to take on another project, especially one this large—that has the probability of costing the company thousands of dollars in repairs, overages, gas…the list goes on.

Recently we helped a company drive down the cost per mile from 48 down to 36 cents per mile by showing them how they can run their vehicles longer for more mileage and reduce their total investment in that vehicle, therefore, lowering the cost per mile. They were replacing their vehicles every hundred thousand miles. We showed them how much they can save by extending the mileage to double and triple which…came out to a cool quarter of a million dollars. That’s where we come in. We help businesses just like yours run more smoothly with less breakdowns, less downtime, and more profit in their pocket at the end of the year.” Bill Deboer

Bill DeBoer, DeBoer’s Auto Sales & Service. Listen to Bill’s podcast episodes HERE.

Show Notes

• freefleetbook.com
• Growing with fleet and retail- had office space next to the current location, rezoned it highway commercial to be recycled and added 6 bays.
• RR 481: David Saline – Start or Grow Your Fleet Business
• Wrote the book to try to speak to those people so that we can acquire more fleets and bring people into their wheelhouse, but also help out those people that aren’t to the point where needing a fleet management team, but they’re just trying to survive on their own. Downloadable PDF- cost per mile, vehicle maintenance tracker spreadsheet etc
• “The fractional fleet management program, where they can hire us, we can manage their fleet for a fraction of the. Because we’re doing it on a fractional-time basis, they don’t need that full-time management. But at the same time, they get all the same perks and benefits.”
• Get 30 vehicles collected with only one or two contact points. So now you’re not making 30 individual calls; you’re making one phone call. You get a good relationship going with the key stakeholders and the decision-makers in those fleets. 
• Telematics- all that data gets pulled into our fleet management program as we set up these vehicles on the maintenance schedules as they hit their miles.
• Share it with their prospects for fleets

Thanks to our Partner, NAPA AUTO CARE

Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

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The future is here, consolidation is already happening. The middle-level shops will now be at the bottom end of the bell curve. What are the trends at the OEM level? Is Uber/Lyft the fleet of the future? What is the outlook of the changing service aftermarket? Recorded Live at the 2022 Institute Summit, Michael Smith, Brian Bates, and AJ Nealey discuss the future; it is happening sooner than we think. 

Michael Smith, Managing Partner, Herzberg Smith and Co, Michael Smith’s previous episodes HERE

Brian Bates, Eagle Automotive Service, Littleton, CO, 9 locations. Brian’s previous episodes HERE

AJ Nealey, Nealey Auto Service, Edgewater, MD. AJ’s previous episodes HERE

Watch on YouTube HERE

Show Notes

• Trends- what’s happening at the OEM level? What are the automotive companies doing now and what are they planning to do? How fast they’re planning to do it?
• What they do now is what we will experience three to five years down the road.
• Dealership service department- struggling to retain and hire technicians 
• As a manufacturer, dealerships are a necessary evil in their world because they have to have somebody distribute the parts, distribute the cars, interact with the customers, etc.
• Car buying experience- is the salesperson/car lot necessary?
• Do we have an opportunity to manage/repair fleets? Imagine Uber and Lyft are the fleets of the future.
• The emotion is the connection- how do we accept self-driving vehicles? Your identity?
• There’s a global movement around ESG, Environment, Society, and Governance. And the concept of it is to have this green movement, which is being sold through the media. 
• If the auto companies can have their way and they dominate all of it, the connectivity, the autonomous, if they have control of all that at the auto company level, they estimate it’s a 34 billion a year profit for the automotive industry versus if they lose touch with this and Uber’s shared mobility and all this gets distributed, 5 to 6 billion a year in profit.
• Baby boomers want out of the industry- buyers market for shop
• In the future, there will be fewer competitors who are bigger. And more sophisticated, and many of the marginal shops will have been long gone. The middle-level shops will now be at the bottom end of that bell curve. And so the whole industry has taken giant leaps forward beyond where we’ve been before.
• 2017-250,000 shops. 2022-127,400 shops
• What is the value of your shop? How can you create as much value for your business as possible?
• Find your Purpose.
• Build a company that has value, and that value has to be built around people
• What do you want to do in the next two to five years?
• You have to put a team in place that has value to somebody coming and wanting to acquire your business. 
• The most important part of this is who you bring on board and inspiring them and leading them.
• “Impacting lives by inspiring values”
• Give back to the people, community, and business  
• Get out of your comfort zone and make those changes

Thanks to our Partners, AAPEX and NAPA TRACS.

Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 – Nov 2, 2023, AAPEX – Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com

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Check out today’s partners:

On Record with Greg Buckley. Greg discusses extended car warranties. You must educate your customer!

Watch Full Video Episode HERE

Greg Buckley, owner of Buckley’s Auto Care in Wilmington, and Millsboro DE.  Greg’s previous episodes HERE.

Show Notes:  

• Extended warranty- used car market has been hot over the last few years. People want a ‘protection’
• What types of companies underwrite policies? 
• You must educate the customer on what they already purchased for their vehicle- most contracts are limited 
• Ask for a copy of the contract, review it, look for ‘what’s not covered,’ and explain to customer. Additional testing time? Labor? Rust? 
• “Do your own warranty” before you fall into the marketing funnel of extended warranties 
• Are these customers one and done? Only repairing what is covered and not doing proper maintenance. 
• Better margins with OE for warranty claims
• You must have oil change records- regular service receipts

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Important Books

Check out today’s partner:

Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

Guest host and shop tour with Lee and Kelli Weatherby, Accurate Automotive, Mesa, AZ. Find out how they are expanding their fleet business.

Watch Full Video Episode HERE

Lee and Kelli Weatherby, Accurate Automotive, Mesa. AZ. Previous episodes HERE

Key Talking Points 

• Started business in 1994
• 11 lifts, 16 bays
• R & D- rip off and duplicate ideas
• Pivot to recruiting fleet business- keep car count steady and allowed them to work as a team with new energy. Who is servicing fleets in their area? Are they just accepting what they are receiving with repair work?
• Relationships- door to door building connections in person
• What are you offering that will tip the scale to your favor? Put on their shoes and address their needs. 
• “Friends Serving Friends”

Connect with the Podcast:

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Important Books

Check out today’s partner:

Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

Live at AAPEX 2022, we are in the studio with Malcolm Sissmore, VP of Sales and Marketing for Delphi Technologies. Malcolm discusses aftermarket solutions for the 65 million work trucks on the road in the United States. He also has a simple solution for contaminated fuel tanks. Delphi Technologies has designed a tool to remove metal particles in a fuel tank. Guess what, it is free to the aftermarket!

Malcolm Sissmore, Vice President, Sales and Marketing, North America Independent Aftermarket, Delphi Product and Service Solutions. Malcolm’s previous episodes HERE

Key Talking Points

• Want a Delphi Fuel Tank Cleaning Tool? Delphi Technologies, a brand of BorgWarner, is offering free samples of their cleaning tool. Supplies are limited, so request one today by emailing:  internalcommunications.aftermarket@borgwarner.com
• There are 65 million work trucks on the road in the United States and Canada- a lot of work trucks have been worked hard with the fleet during the past 2 years
• “All around the work truck” with Delphi Technologies
• Most fleets are less than four vehicles 
• We often have to think about the aftermarket part of that. Is it going to be a rebuildable part? Is it gonna be a part that as intellectual property is not available to be sold in the aftermarket? How do we make sure that it’s gonna be available when that vehicle comes out of warranty?
• The fuel being put in your gas tank today is different than it was 10 years ago
• Emission coil for Volkswagon- created a bent in the coil so that the pressure would come up and out and not unseat the coil  
• Looking at the failure rates by product category. And starting to predict, what does that look like?
• 80% of the failures have been caused by contamination in the fuel tank. 
• Delphi Technologies has designed a tool that is about 15 inches long and has a swiveling head on the end that has three magnets built into it. It has a replaceable cloth that you put on that. You take this tool, and you drop it straight down into the tank, and you push it around edge to edge, and if there are metal particles stuck to that magnet, your tank is contaminated
• Borg Warner purchased Delphi 2 years ago
• Fleet telematics

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Important Books

Check out today’s partners:

Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX – Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR.

Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com

• Guest host, Russ Crosby from Russ’s Wrench Auto Repair located in Clinton, NJ.
• Virtual shop tour with Tom Palermo from Preferred Automotive Specialists in Philadelphia, PA
• Trivia Challenge: What car was featured in the movie ‘Smokey and the Bandit?’

Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

Tom Palermo is General Manager of Preferred Automotive Specialties in Jenkintown, PA. Tom is a world class Master Technician and a Certified ASE Advanced Level Technician, is certified from ASE including Master Auto, MasterTruck, Master Truck Equipment, Master School Bus, Master Collision, Master Transit Bus, L1, L2, C1, X1, P2, F1 Besides the 2015 NAPA/ASE Technician of the Year, Tom also earned the 2011 AAIA-ASE World Class Technician Award from the Automotive Aftermarket Industry Association, National Institute for Automotive Service Excellence, and the Best Tech of the Year award sponsored by WIX Filters. The majority of Tom’s business is fleets. Listen to Tom’s previous episodes HERE.

John Anello, Auto Tech on Wheels (Mobile Diagnostics, Programing, ADAS). Listen to John’s previous episodes HERE

Key Talking Points

• Fleet specialist Always be marketing for any specialist (fleet/private/mobile)
• Don’t limit yourself to one specific brand/type of fleet 
• Develop loaner fleet for customer use
• Critical- being able to handle any issues with fleet vehicles when a fleet manager calls, be the ‘one stop shop’ for fleet managers
• Sublet mobile technicians
• Mobile technicianCons- spend a lot of time on road, catering to customers that don’t have sufficient equipment or employees not engaged in training, technology moving at rapid pace 
• Lift each shop by showing them how to properly use equipment by educating them, build relationships with every customer 
• John handles 50-70 calls per day and often provides free tech assistance 
• Continual research- having solid foundation first then learn how to adapt as things change
• Every 5 years a business will get staleNeed to look at whole picture and figure out how to continue to move forward with technology and best practices
• Stop avoiding jobs- “adapt or die” embrace technology  
• Most business owners don’t like taking the ‘risk factor’Take the risk and reap the benefits
• January 1st, 2022Move to 77gh for all cars going forward, mandated every car to have front radar automatic emergency braking 
• Manufactures will have secure gateways for cars (control gateway username and password for tools)
• Aftermarket must register tools and have wifi capabilities for the future 
• ADAS must be done correctly
• A special thanks to Tom Palermo and John Anello for their contribution to the aftermarket.
• Books Page HERE
• Listen to all Remarkable Results Radio, For The Record and Town Hall Academy episodes.

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This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

This episode is brought to you by Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

David Saline is a proven industry leader in the automotive and truck repair business. With over 30 years of experience, Mr. Saline has been ranked as one of the Top 30 Truck Technicians in the nation by the American Trucking Association.

 Certifications include:

• ASE Master Certified in Automotive, Medium-Heavy Truck, School Buses, Service Writer and Parts.
• Over 40 different OEM certifications.
• Master and Master Elite of Shop Management Awards by DRIVE.

With his background in owning successful shops in New Mexico that applied the DRIVE systems, Mr. Saline is now serving as Vice President of Sales for DRIVE in California. In this senior leadership position, he mentors and helps shop owners improve their business while having a better and more productive life. 

Key Talking Points

• How much more work can you handle in your shop? Are you prepared for fleet work?
• Opportunity for small, medium and large fleets. However, START SMALL
• You can use ‘Fleet Seek’ to find fleets in your area that includes vehicle types and their fleet manager
• Businesses in the 5 to 20 vehicle range do not have the means to properly maintain their fleet to keep them reliable and safe. They only make money when the fleet runs
• Become their business consultant on vehicle maintenance, safety, and cost
• Do a cold call on the potential new fleet customer. 
  • A phone call to find out who to talk to
  • Set an appointment
  • Send information in the mail with your capabilities
  • You can offer a form to their drivers to use every day to keep an eye on the vehicle
  • Ask questions:
    • Do you know the cost per mile to operate the vehicle?  
    • Never promise you can reduce it until you research
• The first meeting, walk-in with food. Cookies, Donuts. No one wants to pass up food
  • Put your sticker or label on the box
  • Stay away from flyers, they get tossed
  • Create a press book to leave
    • The cover should be a professional picture of your shop with your logo
    • A professional showcase of your shop
      • Do you specialize
    • Spiral-bound
    • Tell the story of your company, your team, the services you provide
    • Showcase your community involvement
    • Customer reviews
    • Showcase other fleets you are doing business with
    • National supplier affiliations
    • Warranties
    • ASE certifications  
    • Special tooling, the latest equipment
  • Do not go in on the first visit with discounts to try to land the fleet. That comes later once you do your due-diligence
  • Be observant. Listen. Discover their vision and culture. Keep it light without talking about you and your company or your services
  • Ask three important questions:
    • Where do you get your fleet work done now?
    • What do you like most about them?
    • If there is one thing you can change about them what would it be?
  • Discounts will not necessarily drive a new relationship. Don’t lead with it.
• Follow up
  • Take great notes, if not immediately after the call
  • You’ll need some promo pieces to deal with what the fleet would like from a fleet provider.
    • Example a flyer on being ‘on-time’
  • Always schedule
  • Consider bringing food again
    • Keep in mind to the time of day
• If fleet sales is not right for the owner, hire someone with an incentive plan
  • An internal candidate may just be your secret weapon
• Instead of discounts offer a fleet a strong maintenance program to help the fleet to last long and to reduce cost per mile

Resources:

• Thanks to David Saline for his contribution to the aftermarket’s premier podcast.
• Link to the ‘BOOKS‘ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
• Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
• Love what we do, buy a cup of coffee HERE.

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Since 1989 TRACS has been the industry’s leading shop management system. And in the last 30 years, it’s gotten better and better. Today TRACS Enterprise offers even more of the features AutoCare Center owners want—things like a powerful interactive scheduling calendar, faster and streamlined workflow, plus streamlined parts ordering and purchasing options. And there’s more—Punch-out to Mitchell ProDemand, mobile VIN capture, and multi-shop capabilities. That means you can count on TRACS Enterprise to help drive your success today and well into the future.

Learn more about TRACS Enterprise and the hundreds of other benefits the NAPA family has to offer. Talk to your servicing NAPA store or visit www.NAPAAutoCare.com.

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This episode is brought to you by Jasper Engines & Transmissions. When a car’s engine or transmission fails, it’s not the end of the road. A remanufactured drivetrain product from Jasper Engines & Transmissions will give your car a new lease on life. JASPER has over 2000 Associates, three manufacturing facilities, two distribution centers and 45 branch offices across the country. They’re all working to produce, transport and deliver the perfect product. That’s what they do best… keep customers happy. Visit jasperengines.com

George Arrants is currently the Director of Training & Recruitment for the Wheel Time Network, which includes the Wheel Time University.  WTU provides on-line assessments, training and ASE test preparation for Wheel Time member technicians and fleets that are in need of a training program. WTU has designed instructor lead courses to support and enhance on-line training. As part of the recruitment component of the position, he is developing a program to assist the members 200 + locations to fill their workforce needs.

Commitment to Education.
Arrants is an Automotive Education Consultant specializing in NATEF/ASE Accreditation. He Works with instructors and administrators to develop partnership with local business and industry through programs advisory committees.

George also works with ASE, NATEF & AYES to develop and implement an initiative for the medium/heavy truck industry to partner industry and education and open opportunities for student internships across the country similar to what is already in place in the automotive industry.

Supertech.
George also chairs the Technology and Maintenance Council TMC Suptertech Competition from the beginning in 2005 and the Future Technicians Skills Competition. This competition provides recognition and awards for Technicians and their companies from across the country to showcase their skills and abilities. In 2015, he was awarded the Council’s highest honor — The Silver Spark Plug.

George is also a former high school and community college automotive technology instructor.

NATEF & AYES.
While working for a tool manufacturer he co-authored an instruction manual for schools. This manual simplified the industry accreditation process that is approved by the National Automotive Technicians Education Foundation (NATEF). George was selected to serve on NATEF’s board of trustees and was the tool company’s liaison to Automotive Youth Educational Systems (AYES).

Oman listened to George.
Arrants has been a guest of the government of Oman where he evaluated the countries automotive programs and made recommendations to the countries Senior officials including the Minister of Man Power.

DOL.
He also worked closely with U.S. Department of Labor, Employment and Training Administration where he led the automotive strategic development team that advised the agency’s “High Growth Job Training Initiative”.  He was also selected by the agency to help improve the curriculum and training facilities of the nationwide Job Corps programs in automotive services.  He was a key stakeholder in federal automotive services grants designed to increase training capacity and raise career awareness for youth and other untapped pools of labor.

Education and Family.
He earned his Bachelor’s degree in Business Management and Marketing from Carthage College in Kenosha, Wisconsin. George holds ASE certifications in Automotive & Medium/Heavy Duty Truck, Parts Specialist (Truck & Auto) and Service Consultant.

He and his wife Mary (Saint Mary) live in Lake Jackson, TX. They have 5 children, 1 girl & 4 boys (2 are twins) and has been married for 32 years. Of the 5 the only child in the auto industry is their daughter.

Major talking points in this interview:

• How to develop a good advisory board for secondary and post-secondary education.
• The need for quality Advisory Boards is a national concern with a local solution.
• George shares how to recruit members for advisory boards.
• Advisory panels are made up of the schools ‘customer’.
• Less than 50% of vocational programs in the US do not have an advisory committee.
• Our industry doesn’t have a career ladder but a career lattice. Once you’ve learned the foundational skills you can go anywhere.
• Ask 21 people what the definition of the technician shortage is and you’ll get 21 different answers.
• Tech Shortage: Do we have a lack of qualified applicants or a lack of applicants. Qualified applicants is a different problem.
• We have young people interested in our industry but they are not coming out of the other end of the pipe the way we want them.
• Super Tech is a skills USA type program for big kids. Everything they do in the competition is what the tech would do on the job everyday. The focus is on process and procedures.
• Between 2014-2024 the industry will need 76,900 technicians on the truck side. 60% of that number is replacement; the rest of the number is a new position. George believes the need on the automotive side is north of 200,000.

George urges everyone to get involved in education.

George Arrants Email

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This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

As far back as he can remember,  Joe Hanson was sweeping floors, running for parts or working in his dad’s shop, Gordie’s Garage from Roseville, MI. For the past 10 years Joe has been managing all the operations.

Joe is proud to be a part of the family business and working alongside his father, Gordie. Joe says, “Being able to help people with their vehicles and giving them a place they can trust is a great feeling.”

Under his father’s leadership he has seen what it really takes to make a business like this work. Gordie is at the business everyday, providing guidance through mentoring Joe and the team.

Gordie Hanson, Founder

Joe has attended Management Success, NAPA training and most recently he is a member of the RLO 20 Group 13. He has served on the NAPA Advisory Council and attended Lawrence Tech University as well as earning the ASE Certification of Service Consultant.

Episode Talking Points:

• Technician shortage and what he has done to help change the paradigm.
• Joe’s personal disciplines to keep him focused on daily tasks.
• He’s big on systems and procedures and being paperless in a large part of his business.
• The value of his Twenty Group (RLO #13)
• Personal development of his team.
• The value that his DVI system has brought him in the last three years.
• A ‘One-of a kind’ customer service story.
• His new 2017 profit sharing program for his team.
• The reason his NAPA DC says he is one of their top customers of cabin air filters.
• What he is doing to improve customer retention.
• His look into the future.

Overview of Gordie’s

Gordie’s Garage Web Site

Be socially involved and in touch with the show:
Facebook   Twitter   Linked In   Email

This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com