Married Archives - Remarkable Results Radio https://remarkableresults.biz/captivate-tag/married/ Auto Repair Business Success Stories Fri, 13 Feb 2026 19:00:34 +0000 en-US hourly 1 https://remarkableresults.biz/wp-content/uploads/2020/05/cropped-site_icon-32x32.jpg Married Archives - Remarkable Results Radio https://remarkableresults.biz/captivate-tag/married/ 32 32 Looking Rich VS Living Free: The Hidden Truth About Success and Money [THA 472] https://remarkableresults.biz/remarkable-results-radio-podcast/a472/ Fri, 13 Feb 2026 19:00:00 +0000 https://remarkableresults.biz/captivate-podcast/a470/

Thanks to our Partners, NAPA TRACS, Today’s Class, KUKUI, and Pit Crew Loyalty

Watch Full Video Episode

“Rich is loud. Wealthy is quiet.”

In this episode, host Carm Capriotto sits down with Jerry Kezhaya and Dr. Laura Shwaluk, owners of The Auto Shop and business coaches with Business Builder Mentor and Mastermind.

They share their unconventional journey from healthcare to auto repair, including how Laura stepped in to run the shop while Jerry was hospitalized. With no technical background, she succeeded by focusing on leadership, culture, and relationships—proving that auto repair is ultimately a people business.

The couple also discusses the realities of working together as spouses. By clearly defining roles—Jerry managing systems and strategy, Laura leading team and customer relations—they’ve built a respectful, healthy workplace culture.

A major focus of the episode is financial freedom. Jerry contrasts “visible wealth” with “quiet freedom,” emphasizing passive income, low debt, and disciplined spending. They warn against lifestyle inflation and investing in depreciating assets, encouraging shop owners to prioritize long-term security over short-term status. They dive into the psychology of money, explaining how emotional wounds and unmet needs often drive overspending. Laura stresses that financial healing often starts with personal healing.

Our panel reinforces that real success comes from clarity, discipline, and emotional awareness. Rather than chasing status or appearances, they encourage shop owners to focus on building strong teams, healthy finances, and personal balance—creating businesses that support true freedom, peace of mind, and long-term fulfillment.

Jerry Kezhaya and Dr. Laura Shwaluk, The Auto Shop, Plano TX. Business Coaches at Business Builder Mentor and Mastermind

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Thanks to our Partner, KUKUI

Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/

Thanks to our Partner, Pit Crew Loyalty

You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/

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– The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

– Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

– Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

– Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

– The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

– The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

– Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm

 

 

]]> Inspiring the Next Generation: How Camp DRIVE Is Shaping Future Automotive Professionals [THA 386] https://remarkableresults.biz/remarkable-results-radio-podcast/a386/ Thu, 27 Jun 2024 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/a385/

Thanks to our Partners, NAPA TRACS, AutoFix Auto Shop Coaching, and Today’s Class

Tenise and Weston Chapman, owners of Black Hills Tire in Rapid City, South Dakota, discuss their initiative, Camp Drive. This hands-on camp introduces young people to the automotive industry through engaging activities like brake and alignment modules, electrical scans, and engine performance sessions. The Chapmans discuss the Camp’s positive impact on participants, support from local schools and businesses, and plans for expansion. They highlight the importance of inspiring the next generation of automotive professionals and the enthusiastic feedback from both kids and parents.

Tenise and Weston Chapman, Black Hills Tire, Rapid City, SD. Listen to previous episodes HERE

Show Notes

  • Watch Full Video Episode
  • Camp Drive Concept (00:01:50) Introduction to Camp Drive initiative, its purpose, and the importance of skilled trades for young people.
  • Camp Drive Activities (00:03:08) Description of the activities and sessions at Camp Drive, including the waiting list for participation.
  • Engaging the Participants (00:05:19) Discussion on the hands-on activities and the excitement of the participants during the camp.
  • Parent and Community Feedback (00:08:31) Feedback from parents and the community regarding the impact of Camp Drive on the participants.
  • Support and Sponsorship (00:11:02) Support from aftermarket suppliers, tool companies, and businesses, as well as the non-profit status of the initiative.
  • Expanding Camp Drive (00:12:14) Expansion of Camp Drive to include more stations and activities, including welding and HVAC modules.
  • Logistics and Community Support (00:14:01) Management of time and community involvement in providing additional experiences for the participants.
  • Engagement and Participation (00:15:02) The engagement of participants and the approach to ensuring their focus and involvement during the camp activities.
  • The smiling and excited kids (00:15:42) A discussion about a young participant’s enthusiasm and transformation during the camp.
  • Interviewing students and industry encouragement (00:19:13) The importance of encouraging young people to pursue careers in the automotive industry.
  • Dane’s experience and career aspirations (00:24:28) An interview with a student, Dane, who shares his experience at the camp and expresses his career aspirations in the automotive industry.
  • Savannah’s interest in welding and automotive technology (00:31:44) An interview with Savannah, who shares her interest in welding and her experience at the camp.
  • The competition (00:33:22) Discussion about an upcoming competition and the number of teams participating.
  • Exploring different stations (00:33:39)The various stations at the camp, including HVAC, alignment, scanning, engines, welding, changing tires, and changing oil.
  • Learning about automotive skills (00:34:10) The participant talks about learning to change oil, spark plugs, and brakes, and gaining knowledge about suspensions and spark plugs.
  • Impact of the Camp (00:35:24) A participant shares their positive experience at the camp and how they learned about it through radio advertising.
  • Career prospects (00:36:27) Discussion about the potential career opportunities in the automotive industry and the high-tech nature of the field.
  • Experience of a 12-year-old participant (00:38:09) An interview with a 12-year-old participant who shares their excitement about welding and other activities at the camp.
  • Engagement and hands-on learning (00:42:49) A station leader discusses the engagement and excitement of the young participants and the hands-on learning approach at the camp.
  • Community involvement and career prospects (00:45:17) Discussion about the importance of community involvement and events like Camp Drive to introduce young people to the automotive industry as a high-tech career option.
  • Success of the Camp and future plans (00:46:30) Reflection on the success of the camp, the engagement of the young participants, and plans for future editions, including potential additions like a plasma cutter.
  • The importance of engaging young people (00:49:42) Discussion on the need for the automotive industry to engage with young people to secure its future workforce.

Thanks to our Partners, NAPA TRACS, Auto Shop Coaching, Today’s Class

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/Thanks to our Partner, Auto-Fix Auto Shop Coaching

Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/Connect with the Podcast:

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-The Aftermarket Radio Network: https://aftermarketradionetwork.com

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]]> The Art of Client Appreciation [RR 915] https://remarkableresults.biz/remarkable-results-radio-podcast/e915/ Tue, 02 Jan 2024 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e913/

Dane and Cathy Bailey discuss their transition from a franchise to independent operators, the importance of trust and reputation, and their unique approach to customer relations. The Baileys emphasize the significance of creating a welcoming environment, particularly for female clients, and the role of personalized gestures like thank-you baskets and branded gifts in building lasting relationships. They also explore the parallels between the automotive and real estate industries, highlighting the importance of professionalism and quality service.

Cathy and Dane Bailey, Auto Experts, Colleyville, TX.

Show Notes

  • Watch Full Video 
  • Transitioning to Independent Operators (00:02:19) Dane and Cathy’s journey of transitioning from a franchise to independent operators and finding support through mastermind groups.
  • Role of Coaches in Business (00:04:23) The importance of coaching and advisors in business, drawing parallels with sports coaching.
  • Business Growth and Revenue (00:06:20) Discussion of the significant revenue growth of Auto Experts over the years and their marketing strategies.
  • Transition from Consulting to Automotive Industry (00:07:48) Dane’s transition from a consulting career to the automotive industry and the factors that led to this decision.
  • Client Experience and Marketing (00:09:23) Cathy’s role in marketing and creating a positive client experience at Auto Experts.
  • Female Clientele and Trustworthiness (00:15:25) The welcoming and trustworthy environment at Auto Experts that has attracted female clientele.
  • Importance of Trust in Customer Relations (00:16:23) The significance of trust and comfort in customer relations, particularly in a male-dominated industry.
  • The need for transparency and thoroughness (00:17:48) Discussion on the importance of inspections and transparency in the automotive industry.
  • Challenges and changes in business operations (00:18:12) Adapting to new industry standards and overcoming challenges in implementing changes.
  • The value of comprehensive inspections (00:20:20) Emphasizing the importance of comprehensive inspections and customer feedback.
  • Pricing and benefits of inspections (00:21:44) Explaining the pricing and benefits of different inspection services offered by the shop.
  • Importance of continuous learning and business operations (00:23:24) Learning from industry experts and implementing modern business practices.
  • Responsibility and trust in the automotive industry (00:27:22) Emphasizing the responsibility and trust required in the automotive business.
  • Expanding business and earning trust (00:31:04) Discussing plans for business expansion and the importance of earning and maintaining trust.
  • Building relationships and trust in real estate (00:34:13) Explaining the role of trust and relationships in the real estate industry and its relevance to the automotive business.
  • Auto Repair Leads (00:35:43) Discussion on acquiring leads through real estate connections and building trust with potential clients.
  • Client Appreciation (00:37:21) Use of modern CRM technology, follow-up calls, and personalized thank-you baskets for clients.
  • Website Design and Marketing (00:40:17) Collaboration on website design, professional photography, and videography for business promotion and client engagement.

Thanks to our Partner, NAPA Auto Care

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

Connect with the Podcast:

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-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

 

 

]]> Scanner Danner: The Next Chapter [RR 892] https://remarkableresults.biz/remarkable-results-radio-podcast/e892/ Fri, 13 Oct 2023 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e890/

A Journey of Collaboration, Family, and Philanthropy

Recorded Live at ASTE 2023, Kristin and Paul Danner discuss the next chapter of Scanner Danner: the birth of their nonprofit organization. Their mission? To help fulfill the needs of others by supporting the automotive community and beyond.  As they embark on this new chapter as soon to be empty nesters, they’re choosing a path of service and giving back. They also discuss the challenges within their marriage during the rise of ‘Scanner Danner’ and Paul’s perspective on elevating shop owners as an industry movement.

Paul Danner, ScannerDanner. Listen to Paul’s previous episodes HERE.

Show Notes

  • Watch Full Video
  • A trip to the machine shop (00:00:28) Discussion about driving to Colorado to drop off the power wagon engine for an overhaul and filming the process.
  • Starting a nonprofit organization (00:04:49) Paul and Kristin discussing their plans to start a nonprofit organization focused on giving and accepting donations.
  • The path of worldly success and business (00:08:29) Discussion about the two paths Paul sees in front of him: one focused on worldly success and business, and the other focused on doing good with their nonprofit alongside his wife.
  • Changing roles and bringing in other creators (00:09:23) Conversation about the changing roles within their marriage and the opportunity to bring in other creators and elevate their content through their nonprofit.
  • Supporting the automotive community and beyond (00:11:44) Discussion about their nonprofit’s mission to support the automotive community and beyond, and their belief that they’ve been given resources to be given away to those in need.
  • Investing in the Future (00:18:13) Exploration of the idea of offering scholarships to technicians based on their commitment and dedication to their craft.
  • The evolution of Scanner Danner’s YouTube channel (00:27:10) The story of how Paul’s YouTube channel started as a way to improve Paul’s teaching and grew into something bigger, with people from all over the world accessing their content.
  • The socks story (00:30:14) Want to know more about Paul’s socks? Don’t miss this segment!

Thanks to our Partners, AAPEX and NAPA TRACS

Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 – Nov 2, 2023, AAPEX – Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Connect with the Podcast:

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

 

 

 

]]> Transforming Lives One Bike at a Time: The Impact of Philanthropy [THA 342] https://remarkableresults.biz/remarkable-results-radio-podcast/a342/ Thu, 24 Aug 2023 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/a341/

Fernando Miranda, Aleta and Kevin Delaney and Jeremy Behling discuss their participation in the Transformers 2022 Summit in Cancun, where they took part in a team-building “Build a Bike” activity. The panel share heartwarming stories of giving bikes to local students in need and sponsoring their education. They emphasize the importance of philanthropy and how it can have a positive impact on both the community and business. Carm encourages listeners to have a giving heart and take action to help others. The episode aims to inspire listeners to make a positive impact in their own communities.

Fernando Miranda, VP Transformers Institute

Kevin and Aleta Delany, Europro Autohaus, Kelowna, Canada

Jeremy Behling, Yampa Valley Tire Pros, Steamboat Springs, CO

Show Notes:

  • Watch Video Episode 
  • Paying it Forward and Philanthropy (00:01:16) The panel discusses the importance of giving back to the community and highlights the Build a Bike program at the Transformers conference in Cancun.
  • The bike donation and meeting the students (00:08:14) Describes the emotional experience of giving bikes to students and the impact it has on their lives.
  • Finding out about the student’s college plans (00:09:10) Discusses the conversation with the student about her plans to become an accountant and the potential for future opportunities.
  • Matching the donation and sponsoring the student (00:11:46) Explains how Jeremy matched the donation made by the Transformers team and how Aleta and Kevin sponsored the student directly for four years of college.
  • The importance of giving back (00:17:41) Discussion on the motivation behind philanthropy and the impact it has on individuals and communities.
  • Financial success vs. helping others (00:19:00) Exploration of the fulfillment and positivity that comes from helping others, even if it may have a negative impact on financial success.
  • The power of giving first (00:21:30) Personal experience of how giving back and donating money led to a positive shift in cash flow and overall business success.
  • The universe taking care of you (00:27:38) Exploration of the belief that giving to others leads to receiving from the universe.
  • Challenging listeners to make a difference (00:28:46) Encouragement to take action and make a positive impact in their communities.

Thanks to our Partners Shop-Ware and Delphi Technologies

Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/

Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. http://DelphiAftermarket.com

Connect with the Podcast

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

 

 

 


]]> From Mom and Pop to Multi Shop Owners [RR 871] https://remarkableresults.biz/remarkable-results-radio-podcast/e871/ Tue, 01 Aug 2023 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e869/

Recorded Live at the 2023 Institute Summit in St Petersburg, Florida, Jeannie and David Light, the dynamic duo behind Lighthouse Auto Repair in Manteo, North Carolina, discuss their business, challenges they face, and their recent expansion to a second shop. They also share their experience with joining a coaching program. The coaching program had a significant impact on their sales, with their revenue nearly doubling in the year after joining. Find out how they transitioned from a ‘mom and pop’ shop to successful multi shop owners.

Jeannie and David Light, Lighthouse Auto Repair, Manteo, NC. Jeannie and David’s previous episode HERE

Show Notes

  • Watch Full Video Episode
  • The husband and wife relationship (00:03:27) Discussion about the dynamics of working together as a married couple and the trust that comes with it.
  • Opening a second shop (00:03:37) The process of opening a second shop and the challenges they faced, including finding technicians and affordable housing.
  • The parking lot renovation (00:08:14) The Lights want to redo their parking lot to improve its condition and complete the look of their shop.
  • Hiring a specialist for Euro cars (00:08:39) They are excited about hiring a new technician who specializes in Euro cars to alleviate their workload.
  • Considering expansion to the beach (00:12:25) The Lights express interest in moving their business to the beach area, as they see it as a potential market to approach.
  • The benefits of joining a coaching program (00:16:56) Discussion about the decision to join a coaching program and the positive impact it had on their business.
  • The importance of coaching and continuous learning (00:19:09) Emphasizes the value of having a coach and the impact it had on their business, as well as the importance of ongoing training and education.
  • The superpower of being level (00:25:51) Discussion about how David Light is known for being level-headed and steady in his approach, even in challenging situations.
  • The superpower of numbers (00:26:31) Jeanie Light’s superpower is her ability to analyze and understand numbers, which is valuable in running the business.
  • The recharge of attending conferences (00:27:58) The Lights discuss how attending conferences like the Institute Summit helps them recharge, gain perspective, and tackle new projects.

Thanks to our Partner, NAPA AUTO CARE

Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

Connect with the Podcast:

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

]]> The Power of Partnership: Liz and Keith Perkins on Marriage and Business [RR 846] https://remarkableresults.biz/remarkable-results-radio-podcast/e846/ Fri, 05 May 2023 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e844

Recorded Live at the TST Big Event 2023. Keith Perkins discusses his presentation at the TST Big Event on electrical theory and the challenges of balancing foundational knowledge with advanced concepts for a diverse audience. We also delved into Liz and Keith’s relationship as a married couple who work together. They discussed their passion for their industry and how it doesn’t feel like work. Bonus: find out how many animals they own!

Keith and Liz Perkins, L1 Automotive Diagnostics and Program, L1 Automotive Training, Listen to Keith’s previous episode HERE.

Show Notes

  • Watch Full Video HERE
  • (00:02:56) The challenges of teaching electrical theory
  • (00:06:38) The different types of food they tried at the TST Big Event
  • (00:08:48) Liz and Keith talk about their experience working together as a husband and wife team, including having offices in both their home and shop, and how their passion for the industry makes it feel less like work.
  • (00:11:55) How Keith and Liz find downtime as a couple, including taking time away from work and kids.
  • (00:12:40) How Keith and Liz met in tech school
  • (00:13:39) September 15th is a lucky day for marriage!
  • (00:16:07) How Keith and Liz have grown and evolved together over the years and how it is important to allow oneself to change.
  • (00:23:01) A conversation about Liz and Keith’s pets!
  • (00:30:10) Keith talks about how he got into the training side of the industry through YouTube and how he uses social media to encourage technicians to attend training events.
  • (00:31:12) Keith discusses his upcoming presentation for a school career day, emphasizing the professional and high-tech aspects of the automotive industry.
  • (00:34:27) The importance of changing the public’s perception of the automotive industry by dressing more professionally and emphasizing the use of gloves and clean hands.
  • (00:37:02) The importance of company culture in the automotive industry.
  • (00:39:10) Keith and Liz discuss the snacks and drinks they provide for their employees.
  • (00:43:13) The challenges of teaching electrical theory and how to make it more engaging for students.
  • (00:43:56) The guests emphasize the importance of attending training events and how it can improve a technician’s skills and network.

Thanks to our Partners, AAPEX and NAPA TRACS.

Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 – Nov 2, 2023, AAPEX – Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com

Connect with the Podcast:

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

 

 

 

]]> Why Dressing Professionally Matters in the Shop and Beyond [THA 324] https://remarkableresults.biz/remarkable-results-radio-podcast/a324/ Thu, 20 Apr 2023 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/a323

As a customer, have you ever walked into a business and been put off by the unkempt appearance of the employees or the disarray of the business? If so, you’re not alone. Join our panel as they discuss the importance of professionalism in the automotive industry and how it can impact customer trust, employee morale, and overall success. We should expect nothing less than a professional appearance and attitude from those in the automotive industry, and we should continue to project that image to the public.

Kevin and Renae Oswald, Oswald’s Service, Idaho Falls and Rexburg, Idaho.

Vic Tarasik, CEO of Shop Owner Coach. Vic’s previous episodes HERE.

Show Notes:

  • Watch Video Episode HERE
  • (00:03:19) The panel discusses the importance of dressing professionally in the automotive industry, both at conferences and in the shop, and the impact of a professional image on customers and the public in terms of the Importance of Professional Image.
  • (00:05:07) Kevin Oswald talks about having all employees in uniform, including technicians, service advisors, and managers, and the importance of maintaining a professional look
  • (00:00:01) Carm Capriotto introduces the topic of dressing for success and the importance of representing your brand professionally, both at conferences and in the public eye
  • (00:09:21) The panel talks about the importance of dressing professionally to be treated professionally and the impact of a professional appearance on customers i
  • (00:11:28) The panel discusses how a professional appearance impacts customer perception of the quality of work and the importance of having a professional-looking shop to attract customers in Customer Perception.
  • (00:19:28) The benefits of participating in networking groups outside of the automotive industry
  • (00:21:40) The importance of having a dress code policy and maintaining a professional appearance, including facial hair.
  • (00:29:05) The importance of dressing for success by creating a brand through uniforms
  • (00:39:05) Renae Oswald encourages more women to be involved in the industry and to give their perspective, especially as consumers and owners

Thanks to our Partners Shop-Ware and Delphi Technologies

Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com

Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

Connect with the Podcast

-Join our Insider List: https://remarkableresults.biz/insider
-All books mentioned on our podcasts: https://remarkableresults.biz/books
-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
-Buy Me a Coffee: https://www.buymeacoffee.com/carm
-The Aftermarket Radio Network: https://aftermarketradionetwork.com
-Special episode collections: https://remarkableresults.biz/collections

 

 

 


]]> The Ebb and Flow of Being a Wife and Business Partner [RR 834] https://remarkableresults.biz/remarkable-results-radio-podcast/e834/ Fri, 24 Mar 2023 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e832

Recorded Live at Vision 2023, the wives tell all! Find out what it’s like being a wife, mom, and business partner with their husbands.

Shelly Fleischman, Automotive Alley, Arcade, NY. Listen to Jim’s previous episodes HERE.

Liz Perkins, L1 Automotive Diagnostics and Program, L1 Automotive Training.

Nicole Barrett, Barrett Automotive, Cornelia, Georgia.

Show Notes

  • How did you get involved in the business? What is your role?
  • How do you re-energize? 
  • What is your awesome news?
  • Are you a rule maker or rule breaker?
  • Implementing EOS (Entrepreneurial Operating System)
  • Implementing systems and procedures
  • Work-life balance, how do you juggle the business and your family?

Additional links about EOS

Thanks to our Partners, AAPEX and NAPA TRACS.

Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 – Nov 2, 2023, AAPEX – Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com

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]]> Stop Stopping Progress [RR 827] https://remarkableresults.biz/remarkable-results-radio-podcast/e827/ Tue, 28 Feb 2023 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e825

Recorded Live at the 2023 Institute Summit, Tim Chakarian and Johanna Reichert explain why you should ‘stop stopping’ and the biggest change and growth in your business comes from within.

Tim Chakarian and Johanna Reichert, Bimmer PhD Motorsports, Pasadena, CA

Show Notes

  • The transformation was not changing the world but changing who I was and how I looked at things
  • Service advisors should have a human connection with each customer
  • Look around at the processes that make the magic happen
  • The questions are the most powerful part- “What would you do if I wasn’t here”
  • Don’t be the answer man, find the solution- teach the change of thinking so your team can come up with the solution and own it. 
  • Tracking how many customers to know how much you have grown 
  • The number 1 job of a leader is to replace yourself with someone better
  • Fix the owner. Fix the shop
  • Stop stopping –  the moment you stop, the current will push you back. It’s easier to keep going than stop and restart. 
  • Make more time to visit shops and see how they’re doing 
  • Leadership in associations- it’s not just who you are in that position, but how did the person before you influence you? and how will you influence the next person? Don’t break that progress, keep that progress going

Thanks to our Partner, NAPA AUTO CARE

Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

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Important Books

]]> 4 Day Work Week and Our Own App [AW 146] https://remarkableresults.biz/remarkable-results-radio-podcast/aw146/ Sat, 25 Feb 2023 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/aw144

Erich and Lauralee Schmidt went to a 4 day work week during COVID and haven’t looked back. They also have an app for their shop with benefits to customers.

Erich and Lauralee Schmidt, Schmidt Auto Care, Springboro, OH

Watch Full Video Episode HERE

Show Notes:  

  • 4 day work week- exhaustion during COVID, started cutting Fridays with three day weekends. Prefaced it as summer hours and would go back to 5 days in the fall. They never went back to 5 day work week. Revenue, productivity, and efficiency increased. 8-7 pm work hours. The check-in process includes 4 day work week schedule. 
  • 40 hours of training a year minimum- observing efficiency, open communication, partnering with employees with their training. Training is a requirement when hiring employees. “Where are your interests?”
  • Service Advisor=Serice Specialist 
  • Free Schmidt Auto Care App- started 6 years, App Fueled is a customizable garage for clients and a bevy of services outside of just communication. Special pricing, birthday specials, loyalty touch points. 30% of the customer base has the app. 
  • Had ADAS for 3 years, one of the first in the area to get it. Program and calibration.

Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

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Important Books

Check out today’s partner:

]]> Being Married to a Shop Owner: Spouse Perspective [RR 818] https://remarkableresults.biz/remarkable-results-radio-podcast/e818/ Fri, 27 Jan 2023 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e816

What is it like being married to a shop owner and having your own career outside of the automotive industry? Recorded Live at the Transformers Summit, we are with Joe Bennecoff, husband of shop owner Nichole Bennecoff, and Jennifer McHugh, wife of shop owner Patrick McHugh. It’s time to hear from the spouse’s perspective.

Joe Bennecoff, Husband of Nichole Bennecoff, Subie Guys, Traverse City, MI.

Jennifer McHugh, Wife of Patrick McHugh, Bimmer Rescue, Richmond, VA. Patrick’s previous episodes HERE.

Show Notes

  • You must give a fair amount of time, respect, motivation, and advice to your spouse to be able to contribute to each other’s success.
  • Give and take, work it out, and compromise.
  • Having a consistent conversation about what each day and how things have been during the day, sharing, enlightening each other
  • Knowing what your spouse is going through in their business and help them overcome difficult times is important.
  • As complicated and beautiful as relationships are, it’s constant work when you’re adding a layer of being supportive of their business. It does add challenges, but it also adds a lot of benefits and amazing parts of the relationship
  • Figuring out your role, knowing when to be quiet, knowing when to speak up, and giving them their space.

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Important Books

Check out today’s partners:

Set your sights on Las Vegas in 2023. Mark your calendar now … October 31 – Nov 2, 2023, AAPEX – Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM

 

 

 

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at NAPATRACS.com

]]> Wife Encouraged Husband To Open His Own Shop [AW 135] https://remarkableresults.biz/remarkable-results-radio-podcast/aw135/ Sat, 10 Dec 2022 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/aw134

Guest hosts and shop tour with Bob and May Patterson, Bob’s Automotive, Panama City Beach, FL. With encouragement from his wife May, Bob opened his own shop 8 years ago. Hiring technicians has been a challenge; find out why they patiently wait for the right fit for their shop culture.

Watch Episode HERE

Bob and May Patterson, Bob’s Automotive, Panama City Beach, FL.

Show Notes:  

  • Opened 8 years ago (3rd location since original)
  • Bob was a shop foreman, his wife May saw his potential and wanted him to open his own shop
  • Been without a technician for over 6 months- just hired new technician. 
  • Hiring has been the challenge for the business- it’s all about the fit in the shop culture
  • DVI- educating customers on preventative maintenance

Connect with the Podcast:

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Important Books

Check out today’s partner:

Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

 

]]> Our Adoption Story [RR 800] https://remarkableresults.biz/remarkable-results-radio-podcast/e800/ Fri, 25 Nov 2022 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e800

Celebrating the 800th episode with a personal story of adoption. Ann, my wife, and I are the adoptive parents of Matt and Tracy. Their nationality is South Korean, which makes us an interracial family. I’m telling this story to help others understand our journey of infertility to family.

If I could ever help you, maybe just talk about adoption, please reach out to me, carm@remarkableresults.biz

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Set your sights on Las Vegas in 2022. Mark your calendar now … November October 31 – November 2, 2023, AAPEX – Now more than ever. Information at  AAPEXSHOW.COM

Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com

]]> Fleets: Our Next Frontier- Lee and Kelli Weatherby [AW 132] https://remarkableresults.biz/remarkable-results-radio-podcast/aw132/ Sat, 19 Nov 2022 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/aw131

Guest host and shop tour with Lee and Kelli Weatherby, Accurate Automotive, Mesa, AZ. Find out how they are expanding their fleet business.

Watch Full Video Episode HERE

Lee and Kelli Weatherby, Accurate Automotive, Mesa. AZ. Previous episodes HERE

Key Talking Points 

  • Started business in 1994
  • 11 lifts, 16 bays
  • R & D- rip off and duplicate ideas
  • Pivot to recruiting fleet business- keep car count steady and allowed them to work as a team with new energy. Who is servicing fleets in their area? Are they just accepting what they are receiving with repair work?
  • Relationships- door to door building connections in person
  • What are you offering that will tip the scale to your favor? Put on their shoes and address their needs. 
  • “Friends Serving Friends”

Connect with the Podcast:

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Important Books

Check out today’s partner:

Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

 

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