Specialization Archives - Remarkable Results Radio https://remarkableresults.biz/captivate-tag/specialization/ Auto Repair Business Success Stories Mon, 04 Aug 2025 18:43:54 +0000 en-US hourly 1 https://remarkableresults.biz/wp-content/uploads/2020/05/cropped-site_icon-32x32.jpg Specialization Archives - Remarkable Results Radio https://remarkableresults.biz/captivate-tag/specialization/ 32 32 Assume Nothing: Our Duty to Educate and Understand the Next Generation [RR 1051] https://remarkableresults.biz/remarkable-results-radio-podcast/e1051/ Tue, 05 Aug 2025 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e1050/

Thanks to our Partners, NAPA Auto Care and NAPA TRACS

Watch Full Video Episode

In this episode, we’re flipping the script on how we prepare the next wave of talent in the auto repair world.

  • It’s not just “training” anymore – The future of our industry needs more than just teaching people how to turn wrenches. It’s about real education that prepares them to think, solve, and lead.

  • The repair bay of tomorrow – Imagine clean, high-tech “surgical rooms” with white lab coats, big screens, and smart tools—where cars are diagnosed like patients.

  • Let’s make this career sexy – To attract today’s tech-savvy, digital-native crowd, we’ve got to show them this is a career filled with innovation, tech, and opportunity.

  • Soft skills are a big deal – Communication, confidence, and life skills are just as important as technical know-how.

  • Training isn’t cheap, and that’s okay – One expert says shops should spend $3,000 to $5,000 a month on education. Yep, even the small ones. Because falling behind costs more.

  • Leaders: don’t gatekeep – Share your tips, be open to different learning styles, and remember that even the small stuff you know can make a huge difference to someone starting out.

This episode isn’t just about fixing cars—it’s about fixing how we grow the people who will shape the future of this industry.

Chris Machado, Circle M Tire & Auto and Circle M Truck Repair Bakersfield, CA.

Thanks to our Partners, NAPA Auto Care and NAPA TRACS

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Connect with the Podcast:


 

 

 

 

]]> Retention Starts with Recognition: Why Pay Is Just the Beginning [RR 1050] https://remarkableresults.biz/remarkable-results-radio-podcast/e1050/ Tue, 29 Jul 2025 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e1049/

Thanks to our Partners, NAPA Auto Care and NAPA TRACS

This episode dives into the real challenges of technician retention and why it’s time to rebrand automotive careers, moving beyond the outdated terms “mechanic” or “technician” to embrace the title of “specialist.” Craig Noel unpacks the urgent need to move away from traditional flat rate pay systems and toward compensation models that prioritize fair pay, financial security, and work-life balance. He also shares his own innovative pay structure designed to reward skill and dedication while keeping top talent engaged.

Craig Noel, Sun Automotive, Springfield, OR. Listen to Craig’s previous episodes HERE

Show Notes

  • Watch Full Video Episode
  • Rise of the Specialist – A NEW Language Standard for Auto Repair Specialists: https://remarkableresults.biz/downloads/
  • Episodic Education (00:01:06)
  • Shop Expansion and ADAS Specialty (00:01:45)
  • Staffing Challenges and Work-Life Balance Shift (00:02:54)
  • From Mechanic to Technician to Specialist (00:05:22)
  • The Rise of the Specialist (00:06:22)
  • Educating Consumers on Complexity (00:07:56)
  • Recognition and Respect for Technicians (00:09:52)
  • Shift from Flat Rate to Work-Life Balance (00:10:24)
  • Craig’s New Pay Structure (00:12:47)
  • Bridging the Generational Gap (00:20:06)
  • Financial Transparency with Staff (00:21:03)
  • Personal Motivation for Change (00:23:34)
  • Recruitment and Retention Strategies (00:26:58)
  • Diverse Career Paths in Automotive (00:27:47)
  • The Power of Language: Calibration Specialist (00:29:05)
  • Educating Customers on Technical Systems (00:29:47)
  • Value of ASE Certification and Public Recognition (00:30:56)
  • Integrity and Problem-Solving in the Shop (00:32:09)
  • Training During Work Hours (00:35:34)
  • Overcoming Excuses and Owner Self-Reflection (00:37:09)
  • Peer Group Influence and Industry Change (00:39:40)

Thanks to our Partners, NAPA Auto Care and NAPA TRACS

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Connect with the Podcast:


 

 

 

 

]]> Life Lessons From a Leader: Margaret Palango’s Battle and Blessings [RR 1034] https://remarkableresults.biz/remarkable-results-radio-podcast/e1034/ Tue, 08 Apr 2025 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e1033/

Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network

Margaret Palango, CEO of Autoshop Solutions, shares her unexpected diagnosis of acute myeloid leukemia (AML) in May 2023. In this powerful episode, she shares the emotional and physical hurdles she faced, the intensity of her treatment, and how she stayed grounded through it all with a positive mindset. Margaret highlights the critical role of a strong support system and how her team, resilience, and leadership helped her navigate one of life’s toughest battles. Her story is a moving testament to the strength of the human spirit. Don’t miss this inspiring conversation filled with motivation, hope, and meaningful life lessons.

Margaret Palango, CEO Autoshop Solutions. Margaret’s previous episodes HERE

Show Notes

  • Watch Full Video Episode
  • Introduction and Celebration (00:00:00)
  • Margaret’s Introduction (00:02:18)
  • Understanding AML (00:02:30)
  • The Importance of Positivity (00:06:18)
  • Treatment Navigation (00:07:32)
  • Listening to Your Body (00:08:18)
  • Advocating for Health (00:09:50)
  • Teamwork with Medical Staff (00:12:35)
  • Managing Side Effects (00:18:25)
  • Bone Marrow Transplant Journey (00:19:56)
  • Importance of Remission (00:20:50)
  • Mental Strength During Treatment (00:24:00)
  • Support and Positivity (00:28:34)
  • Team Dynamics and Leadership (00:30:08)
  • Planning for the Unexpected (00:36:20)
  • Lessons in Trust and Growth (00:37:00)
  • Support from the Team (00:40:12)

Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com

Connect with the Podcast:

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on Twitter: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-Special episode collections: https://remarkableresults.biz/collections

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

 

 

 

 

]]> From Grandpa’s Invention to Today’s Innovations: A Family Legacy [RR 1033] https://remarkableresults.biz/remarkable-results-radio-podcast/e1033/ Tue, 01 Apr 2025 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e1031/

Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network

Recorded at the 45th annual Mobile Air Climate Systems Conference (MACS 2025) in Orlando, Florida, Rob Bollinger shares the unique story of his third-generation family business, emphasizing their commitment to personal service and the legacy of his grandfather, who invented the overflow bottle system. The discussion also touches upon industry trends, the challenges of price competition, the evolution of AC systems with electric vehicles, and Bollinger’s future plans for the business.

Rob Bollinger, ABC Radiator, Baltimore, MD. https://www.facebook.com/abcradiator401

Show Notes

  • Watch Full Video Episode
  • MACS Training Event & Trade Show: https://macsmobileairclimate.org/
  • National Automotive Service Task Force (NASTF): https://wp.nastf.org/
  • Koura: https://www.kouraglobal.com/
  • Honeywell: https://www.honeywell.com/us/en
  • Introduction to MAC Conference (00:00:00)
  • Guest Introduction: Rob Bollinger (00:02:17)
  • Rob’s Family Business Legacy (00:02:52)
  • Personal Touch in Deliveries (00:03:52)
  • Customer Engagement During Deliveries (00:04:30)
  • Rob’s Background in the Business (00:06:08)
  • Regrets About Family Business (00:06:22)
  • Coolant Reservoir Bottle Invention (00:07:40)
  • Patenting the Invention (00:08:25)
  • Legacy of the Invention (00:09:48)
  • Cash vs. Cashless Transactions (00:10:05)
  • Honesty in Business (00:15:46)
  • Future of Specialty Shops (00:16:20)
  • Customer Outreach (00:16:30)
  • Changes in Radiator Industry (00:16:54)
  • Hiring Challenges (00:18:11)
  • Golfing and Business Balance (00:18:39)
  • AC Industry Challenges (00:20:10)
  • Leak Detection Methods (00:20:57)
  • Future Plans (00:21:50)
  • Real Estate and Business Stability (00:22:28)
  • Family Support (00:23:33)
  • Training and Industry Updates (00:24:26)
  • Vendor Interaction at Conferences (00:25:08)
  • AI Repair Discussion (00:25:55)
  • Reflection on the Conversation (00:26:09)

Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com

Connect with the Podcast:

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on Twitter: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-Special episode collections: https://remarkableresults.biz/collections

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

 

 

 

 

]]> Thermal Management: The Future of Automotive Refrigerants and Technology [THA 422] https://remarkableresults.biz/remarkable-results-radio-podcast/a422/ Fri, 28 Feb 2025 19:00:00 +0000 https://remarkableresults.biz/captivate-podcast/a421/

Thanks to our Partners, NAPA TRACS, and Today’s Class

Recorded at the 45th annual Mobile Air Climate Systems Conference (MACS 2025) in Orlando, Florida, this episode dives into the evolving world of thermal management in vehicles. Our panel discusses the shift from traditional air conditioning to a more advanced approach, driven by the growing complexity of modern vehicles, especially EVs. They explore why maintaining optimal temperatures for batteries, electric motors, and other components is just as critical as passenger comfort. The conversation also covers alternative refrigerants, particularly blends, as a way to boost efficiency, reduce environmental impact, and adapt to changing battery technologies. With these advancements, the need for technician training and industry adaptation is greater than ever. Our experts emphasize the importance of collaboration across the industry to ensure a smooth transition and deliver effective solutions for both OEMs and aftermarket service providers.

Adam Kimmel, Koura, adam.kimmel@orbia.com

Ryan Kooiman, Director of Training, Standard Motor Products. Ryan’s previous episodes HERE.

Chuck Abbott, Global Marketing Manager, Koura

Show Notes

  • Watch Full Video Episode
  • MACS Training Event & Trade Show: https://macsmobileairclimate.org/
  • National Automotive Service Task Force (NASTF): https://wp.nastf.org/
  • Koura: https://www.kouraglobal.com/
  • Honeywell: https://www.honeywell.com/us/en
  • Introduction and Sponsors (00:00:00)
  • Evolution of Thermal Management (00:02:28)
  • Consultative Role of Shop Owners (00:02:10)
  • Rise of Thermal Management Specialists (00:03:08)
  • Importance of Battery Temperature Control (00:03:46)
  • Impact of Electric Compressors (00:05:45)
  • Training on Thermal Management (00:12:19)
  • Future of Refrigerants (00:09:52)
  • Concerns with Flammable Refrigerants (00:11:04)
  • Thermal Management in Electric Vehicles (00:14:04)
  • Training Demand for Electric Vehicle Systems (00:15:26)
  • Battery Chemistry and Future Developments (00:17:02)
  • Shifting Priorities in Funding (00:18:27)
  • Changing Thermal Management Needs (00:18:57)
  • Service Recommendations for Blends (00:19:18)
  • Collaboration in Industry (00:19:58)
  • New Components in AC Systems (00:20:50)
  • Complexity of Thermal Management Systems (00:22:15)
  • Career Opportunities in Automotive Technology (00:23:06)
  • Investing in New Refrigerant Machines (00:24:30)
  • Consumer Benefits of Blend Refrigerants (00:25:05)
  • Leakage Characteristics of Blends (00:26:14)
  • Future of Refrigerant Machines (00:27:35)
  • Importance of Thermal Management Knowledge (00:29:02)
  • Final Thoughts on Education and Collaboration (00:32:57)

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Connect with the Podcast:

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on X: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-Special episode collections: https://remarkableresults.biz/collections

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

]]> The Diagnostic Difference – Life of a Mobile Technician: Freedom and Flexibility [RR 949] https://remarkableresults.biz/remarkable-results-radio-podcast/e949/ Fri, 26 Apr 2024 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e947/

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network

Recorded at the 21st annual TST Big Event, Robert Kenny Jr shares his journey from technician to mobile diagnostician and educator. Discussions cover the challenges of technician retention, fair compensation, and the shift towards electric vehicles (EVs).

Robert Kenney Jr., Ampd Auto Diagnostic Solutions, and instructor at Hudson Valley Community College.

Show Notes

  • Robert Kenny Jr.’s Career (00:01:03) Overview of Kenny’s career and his transition to entrepreneurship.
  • Starting a Shop (00:02:24) Kenny’s journey to opening his shop and the obstacles he encountered.
  • Technician Training (00:03:20) The significance of training for technicians and its industry effects.
  • Education and Industry Development (00:03:59) Kenny’s role in automotive industry education and growth.
  • Mobile Diagnostic Business Growth (00:06:43) The development of Kenny’s mobile diagnostic service and its influence on small shops.
  • Balancing Roles (00:08:00) The challenge of juggling teaching, diagnostics, and shop management.
  • Technician Pay Issues (00:10:03) The problem of technician compensation and its effect on new talent.
  • Accountability and Mentorship (00:11:17) The role of accountability and guidance in business growth.
  • Admitting Failure (00:12:31) The difficulty of acknowledging mistakes and seeking assistance in the field.
  • Mobile Diagnostician Benefits (00:14:16) Advantages of working as a traveling mobile diagnostician.
  • Labor Rate Comparison (00:16:09) Analyzing labor rates and their significance in the industry.
  • Flat Rate System Comparison (00:22:51) Contrasting flat rate systems in various shop types and their technician impact.
  • EV Standards Development (00:24:19) Participation in setting electric vehicle charging standards and curriculum updates.
  • EV Technology Importance (00:25:44) The significance and progress of electric vehicle technology in the sector.
  • Training Importance (00:27:05) The consequences of inadequate training on businesses and the demand for specialists.
  • Robert’s Mobile Diagnostic Experience (00:32:12) Kenney shares his enjoyment and insights from his mobile diagnostic venture and time at Gill’s Garage.
  • Educational Programs and EV Training (00:32:17) Discussion on Hudson Valley Community College’s programs and Bronx Community College’s EV class development.

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network

Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX – Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com

Connect with the Podcast:

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on Twitter: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

 

 

 

 

 

 

 

 

 

]]> The Rise of the Mechanical and Technology Specialist [RR 935] https://remarkableresults.biz/remarkable-results-radio-podcast/e935/ Sat, 09 Mar 2024 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/the-rise/

Watch the video version on YouTube HERE.

Carm Capriotto discusses the importance of establishing a new language standard for automotive repair professionals. He focuses on the need for clear and consistent job titles that reflect what we do for the consumer. It will help bring a necessary professional view of auto repair specialists.

Get your copy of ‘The Rise of the Mechanical and Technology Specialists” HERE.

Carm gave a keynote speech on ‘The Rise’ in early 2024 and has spoken via Zoom to many shop owner networking groups and coaching groups to share the reason for and drive for this universal and essential initiative. He will bring his passion to your company or networking group to hear the behind-the-scenes story of the formulation of this very important industry initiative. Email Carm HERE.

Think of the power of this language change when we speak to high school and post-secondary students about our trade. We have one of the most technology-driven skilled trades that can use this high dose of professionalism internally and externally.

We dive deep into crafting a new standard language for auto repair specialists. It’s not just about technical jargon; it’s about creating clear, precise, and universally understood communication that benefits everyone in the industry, mostly our clients.

Imagine a world where every technician, service advisor, and customer speaks the same automotive language. Respect, clarity, confidence, and trust would skyrocket between service providers and clients.

Crafting the New Lexicon

The journey to creating a new language standard is an entire industry endeavor. It requires collaboration and consensus from all corners. Everyone’s input is valuable, from the seasoned veterans to the fresh faces just starting their careers. Here’s how we can approach this monumental task:

Engage with Industry Leaders

We must bring together shop owners, thought leaders, educators, and influencers within the auto repair community to spearhead this initiative. Their expertise and experience will be the cornerstone of developing a practical and forward-thinking language.

The automotive industry is not static; it’s a dynamic field that is constantly advancing. Our new language must be adaptable and evolve with emerging technologies and repair techniques.

The Road Ahead

The road to a new language standard will be challenging. However, the rewards promise to be significant. By committing to this endeavor, we’re not just changing our language but elevating the entire auto repair experience.

Join the Conversation

I invite you to listen to the full episode of “Remarkable Results Radio” to explore this topic further. Your thoughts and contributions are not only welcome but essential. Together, let’s build a language that reflects the precision, skill, and passion that define our work.

Remember to download your 10-page copy of this Declaration HERE and support this initiative. It will pay long-term dividends.

 

Connect with the Podcast:

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on Twitter: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

 

]]> Doubling Down On Diagnostics [RR 898] https://remarkableresults.biz/remarkable-results-radio-podcast/e898/ Fri, 03 Nov 2023 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e894/

Recorded Live at ASTE 2023, twin brothers Mario and Martin Rojas and their employer Jason Athanas, discuss their work in the automotive industry, the importance of continuous training and staying updated on technology, and their unique business model. Mario also talks about his YouTube channel ‘Super Mario Diagnostics, which is used for training and customer engagement.

Mario, Martin Rojas, and Jason Athanas, Autobahn Performance, Oakland Park, FL

https://www.youtube.com/@SuperMarioDiagnostics

Show Notes

  • Watch Full Video
  • The twins’ journey to finding Jason (00:02:23) Mario and Martin Rojas explain why they decided to join Jason’s shop.
  • The importance of proper tools in a shop (00:03:06) The significance of having the right equipment and factory scan tools in a shop to effectively.
  • Challenging the traditional rating system for technicians (00:04:03) The dissatisfaction with the current rating system for technicians and propose alternative ways to evaluate and recognize their skills and experience.
  • The technician’s self-training (00:08:15)
  • Martin’s diagnostic skills (00:09:13)
  • The owner’s role and challenges (00:10:08) Jason talks about his role and the challenges he faces in balancing his technician work with ownership responsibilities.
  • The satellite location and shuttle service (00:16:54) Discussion about the separate buildings, shuttle service, and transportation methods used by the shop.
  • Using YouTube videos as a marketing tool (00:18:19) Conversation about the agreement to film YouTube videos and how it benefits the shop by attracting technicians and showcasing their work to customers.

Thanks to our Partners, AAPEX and NAPA TRACS

Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX – Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Connect with the Podcast:

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-All books mentioned on our podcasts: https://remarkableresults.biz/books

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-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

 

 

 

]]> Technician Round Table: Mobile Technicians [THA 321] https://remarkableresults.biz/remarkable-results-radio-podcast/a321/ Thu, 30 Mar 2023 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/a320
Technician Round Table: Mobile Technicians with Matt Fanslow. Is the mobile business a symptom of the industry evolving? What is the future outlook of the mobile repair business? Are shops charging what they are worth instead of a race to the bottom? Is there a need to improve the culture and the atmosphere in shops?

Watch Video Episode HERE

Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast

Zack McClain

John Rogers

Sean Hill

Show Notes:

  • Are shops evolving? Are shops only having 5 ‘C’ technicians with a mobile diag technician getting outsourced?
  • Reading, comprehension, and explanation of service information
  • Shops must have service information and use it
  • Failure is a great motivator- it motivates you to be better
  • Have a learning atmosphere in the shop
  • How do you treat your technician when something goes wrong?
  • Electricians, HVAC, plumbers, construction, etc are at the high schools- the automotive industry must also have a place
  • Charge what you’re worth- don’t race to the bottom; elevate the industry
  • Image problem- people don’t view automotive professionals as professionals.
  • Is the mobile business a symptom of the industry?
  • Future of the mobile business- reduced but still evolving.

Thanks to our Partners Shop-Ware and Delphi Technologies

Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com

Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com

Connect with the Podcast

-Join our Insider List: https://remarkableresults.biz/insider
-All books mentioned on our podcasts: https://remarkableresults.biz/books
-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom
-Buy Me a Coffee: https://www.buymeacoffee.com/carm
-The Aftermarket Radio Network: https://aftermarketradionetwork.com
-Special episode collections: https://remarkableresults.biz/collections

 

 

 


]]> Mobile Air Climate Systems Association (MACS) – Peter Coll and Andy Fiffick [RR 774] https://remarkableresults.biz/remarkable-results-radio-podcast/e774/ Fri, 26 Aug 2022 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e772

Founded in 1981 as the Mobile Air Conditioning Society (MACS), now called  Mobile Air Climate Systems, its focus is to provide unbiased information to shop owners and technicians, including technical resources and training for automotive air conditioning technicians. Let’s dive into MACS together and also learn about the benefits of becoming a member because no matter what the future holds, vehicles will need climate control.

Peter Coll, President and COO, Mobile Air Climate Systems Association (MACS)

Andy Fiffick, CEO Rad Air, 10-locations, franchise. Listen to Andy’s other episodes HERE

Key Talking Points

  • MACS Activities: Act as a resource for the US EPA and foreign regulators on market conditions in the service sector. Provide guidance to the SAE on best practices for environmentally friendly and effective A/C service procedures. Provide technical resources to our members for problem vehicles and unique service challenges. Produce eight annual issues of MACS Action magazine with technical articles, A/C system trends and regulatory updates. Produce nine annual issues of MACS Service Reports offering in-depth diagnosis and repair procedures on everything from compressors to HVAC control units and the tools needed to provide effective A/C system service. Actively participate in future systems development, including new A/C system designs for future electric vehicles and the new fluids that will be required to operate them. Did you know that MACS was involved with R-1234yf five years before it appeared in the first vehicle in 2012? Hold an annual Training Conference and Trade show bringing together many of the industry’s brightest minds, decision-makers, trainers, service providers, regulators, OEMs, and suppliers for 40+ hours of training and networking over 3 days. Provide use of our stadium seating training facility and classrooms for all things automotive or other local meetings within the community.
  • MACS Member Benefits: MACS ACtion Magazine mailed to their registered address. MACS Service Reports mailed to their registered address. MACS technical helpline access. Five complementary EPA 609 Certifications annually. Significant discounts for our annual training event for both attendees and exhibitors. Discounts on in-person and online training classes. Discounts on other shop and small business-related items such as uniforms, health insurance, shipping etc.
  • The most important thing obviously is your service procedures. It starts with understanding what the customer’s complaint is 
  • If you service an air conditioning system for any form of compensation, you’re required to have an EPA 6 0 9 certification 
  • MACS will be leading the way on, in the charge on what’s the next problem, what’s the next solution to those problems on all this thermal heat transfer.

Connect with the Podcast:

Aftermarket Radio Network

Subscribe on YouTube

Visit us on the Web

Follow on Facebook

Become an Insider

Buy me a coffee

Important Books

Check out today’s partners:

 

 

 

 

Set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX – Now more than ever. And don’t miss the next free AAPEX webinar. Register now at AAPEXSHOW.COM/WEBINAR.

More Time. More Profit. Transform your shop at getshopware.com/carm


]]> Ultimate Toyota Truck Specialty Shop – Duc Nguyen [AW 098] https://remarkableresults.biz/remarkable-results-radio-podcast/aw098/ Sat, 26 Mar 2022 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/aw097

Guest host and shop tour with Duc Nguyen, Duggy’s Garage, Houston, TX. Duggy’s Garage specializes in Toyota off-road vehicles ranging from Land Cruisers, Tacomas, 4Runners and FJC Crusiers. Duc’s team offers a consultative approach for their customer’s specific needs.

Watch Episode on YouTube

Key Talking Points

  • Started with building and repairing Honda Civics- found value in off-road vehicles and transitioned to Toyota 
  • Went off-roading and never looked back
  • Consults with customer’s need (up to few hours) for the vehicle- offer recommendation and understand how it will behave. 
  • Building in phases- Toyota 4 runner, bigger tires, suspension, protection around the vehicle (front/rear bumper etc), roof rack,
  • Average RO $2,500 up to $50,000
  • The best part- seeing the cars built being put to the test

Connect with the Podcast:

Aftermarket Radio Network

Subscribe on YouTube

Visit us on the Web

Follow on Facebook

Become an Insider

Buy me a coffee

Important Books

Check out today’s partner:

Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

 

]]> Mobile Diagnostics and 3D Printing [RR 710] https://remarkableresults.biz/remarkable-results-radio-podcast/e710/ Fri, 14 Jan 2022 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e710

Key Talking Points

  • Mobile diagnostics- made personal flyers online, offered discounts in the beginning so the shop could see what he offered and view him as an asset. Word of mouth quickly picked up. 
  • Advice- having the proper “It” factor, basic fundamentals, you’re the expert and last resort for shops,
  • Investments- start small with what tools you already have and add on as you go.
  • Training- it is their future, training isn’t an “easy button.” Learn something new every day or else you are falling behind. 
  • ADAS- Brandon has secured a warehouse and will be investing in ADAS. 
  • Started experimenting making tools- interest grew and started using 3D printer, sells online 
  • Jarheaddiag.com

Connect with the show:

Aftermarket Radio Network

Subscribe on YouTube

Visit us on the Web

Follow on Facebook

Become an Insider

Buy me a coffee

Important Books

Check out today’s partners:

 

 

 

This episode is brought to you by AAPEX, the Automotive Aftermarket Products Expo. AAPEX represents the $740 billion global automotive aftermarket industry and has everything you need to stay ahead of the curve.  AAPEX 2021 is in the record books and lived up to presenting leading-technical and business management training from some of the industry’s best and brightest. Now set your sights on Las Vegas in 2022. Mark your calendar now … November 1-3, 2022, AAPEX – Now more than ever.

This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com/carm

Brandon Dills, Owner, Jarhead Diagnostics. Jarhead Diagnostics is a veteran-owned and operated automotive diagnostic company. The owner Brandon has an extensive background in both aviation and automotive diagnostic repairs. They specialize in advanced diagnostic strategies, as well as manufacturing and selling top-quality diagnostic equipment.


]]> Keith Perkins Mobile Diagnostician and Tour of his Vans [AW 078] https://remarkableresults.biz/remarkable-results-radio-podcast/aw078/ Sat, 06 Nov 2021 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/aw077

  • Guest host Keith Perkins, L1 Automotive Diagnostics and Programming, Tulsa, OK
  • Keith also operates the L1 Automotive Training company that offers advanced level automotive training on-site and online at www.L1Training.com.
  • See or hear a tour of his three Mobile Diag Vans
  • Recently made a move to brick and mortar specialty shop with no advertising for clients
  • None of his technicians need to buy any tools
  • Keith holds the title of ASE Master Certified L1 Technician, holding ASE certifications: A1-A9, L1, L2, L3, X1, P2, and various other industry certifications
  • He also serves as a Subject Matter Expert for ASE.
  • Listen to Keith’s previous episode HERE

Connect with the show:

Aftermarket Radio Network

Subscribe on YouTube

Visit us on the Web

Follow on Facebook

Become an Insider

Buy me a coffee

Important Books

Check out today’s partner:

Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

]]> Are You Fixing Hybrids Cars? [THA 221] https://remarkableresults.biz/remarkable-results-radio-podcast/a221/ Thu, 29 Apr 2021 05:15:00 +0000 https://remarkableresults.biz/?post_type=captivate_podcast&p=35104

Craig Van Batenburg, AMAM, is the CEO of Automotive Career Development Center [ACDC] and a former repair shop owner. Craig is engaged full time in the understanding of the technology used in hybrid and electric cars. His 45 years of automotive experience serves him well. He travels throughout the world doing training on Hybrid and Electric Vehicles. Previous Episodes HERE.

Cameron Lee-Ernie Lee’s Service Center was founded in 1972 by Cameron’s grandfather. His father and Cameron now currently operate the business as a team. He went to work in the family business right out of college and started as a Tire and GS Tech and moved my way up to being the Lead Technician. Cameron serves as the Shop Manager and focuses on the day-to-day operation of the shop, developing the business, and meeting the needs of the ever-evolving aftermarket repair industry. Early in 2020 after attending Up Your Voltage by ACDC, Cameron opened another division of Ernie Lee’s known as Raleigh Hybrids due to the ever-growing demand of Hybrid and EV repair and maintenance. In many ways, his role is modernizing and expanding the family business and the development of Raleigh Hybrids was a natural progression of that. 

Eric Carlson has been a technician for over 40 years. His formal automotive education came from Ferris State University where he took all 8 ASE tests prior to graduation in 1977. Eric has re-certified every 5 years since. He took the L1 when it was introduced and is now L3 hybrid certified. Full disclosure: Eric is a subject matter expert for ASE and has participated in writing test questions, in the past 2 years, for the L3 test.

Eric and his wife Jamie bought Ervine’s in 1994 and added Grand Rapids Hybrid to the family in 2013 after Eric became the first Master Hybrid Service Technician in Grand Rapids, MI. Eric has been interviewed by several local television stations and publications seeking his expertise on everything from basic maintenance to the ramifications of “Right to Repair” legislation. Ervine’s Auto Repair and Grand Rapids Hybrid became an ASE Blue Seal of Excellence shop when it was introduced and have been since. Previous episodes HERE

Key Talking Points

  • HybridsAnother revolution in emissions 
  • Stepping stone to pure electric cars
  • Another means of controlling pollution 
  • Honda announcement- no internal combustion after year 2040You MUST be a part of the evolution and start handling hybrid repairs
  • “It’s not a question of should you get into hybrids, it’s a question of why haven’t you done it 10 years ago?”
  • SpeedbumpsReceive rare unicorns that other hybrid shops don’t want to touch
  • Need to say yes to every hybrid vehicle- capitalize on marketing as the shop that can “fix everything”
  • Tools you need- test every connection
  • Advice- buy Gen 2 and start working on it
  • Get into hybrid first to learn basics before EV (electric vehicles)Properly trained
  • Proper tooling- inexpensive compared to others
  • Hybrid car owners will turn into EV owners- natural evolution to be conscious of the environment
  • Fixev.com- keep independent shops in businessOffer management training
  • Webinar training- learning at your own pace 
  • Move your 12 volt brain to high voltage thinking Conditioned at early age that a car sound is “vroom vroom”
  • Pure electric vehicles First fluid change is 150,000 miles or 10 years, all LED lights
  • Need level 2 charging station.
  • Lift fixtures to take 1500lb batteries out
  • A special thanks to Craig Van Batenburg, Cameron Lee and Eric Carlson for their contribution to the aftermarket.
  • Books Page HERE
  • Listen to all Remarkable Results Radio, For The Record and Town Hall Academy episodes.

Facebook   Twitter  LinkedIn   Instagram  Youtube   Email  

Mobile Listening APP’s HERE

Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.

Buy Carm a Cup of Coffee 

This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

This episode is brought to you by Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

]]> Specialization with Tom Palermo and John Anello [THA 220] https://remarkableresults.biz/remarkable-results-radio-podcast/a220/ Thu, 22 Apr 2021 05:15:00 +0000 https://remarkableresults.biz/?post_type=captivate_podcast&p=35029

Tom Palermo is General Manager of Preferred Automotive Specialties in Jenkintown, PA. Tom is a world class Master Technician and a Certified ASE Advanced Level Technician, is certified from ASE including Master Auto, MasterTruck, Master Truck Equipment, Master School Bus, Master Collision, Master Transit Bus, L1, L2, C1, X1, P2, F1 Besides the 2015 NAPA/ASE Technician of the Year, Tom also earned the 2011 AAIA-ASE World Class Technician Award from the Automotive Aftermarket Industry Association, National Institute for Automotive Service Excellence, and the Best Tech of the Year award sponsored by WIX Filters. The majority of Tom’s business is fleets. Listen to Tom’s previous episodes HERE.

John Anello, Auto Tech on Wheels (Mobile Diagnostics, Programing, ADAS). Listen to John’s previous episodes HERE

Key Talking Points

  • Fleet specialist Always be marketing for any specialist (fleet/private/mobile)
  • Don’t limit yourself to one specific brand/type of fleet 
  • Develop loaner fleet for customer use
  • Critical- being able to handle any issues with fleet vehicles when a fleet manager calls, be the ‘one stop shop’ for fleet managers
  • Sublet mobile technicians
  • Mobile technicianCons- spend a lot of time on road, catering to customers that don’t have sufficient equipment or employees not engaged in training, technology moving at rapid pace 
  • Lift each shop by showing them how to properly use equipment by educating them, build relationships with every customer 
  • John handles 50-70 calls per day and often provides free tech assistance 
  • Continual research- having solid foundation first then learn how to adapt as things change
  • Every 5 years a business will get staleNeed to look at whole picture and figure out how to continue to move forward with technology and best practices
  • Stop avoiding jobs- “adapt or die” embrace technology  
  • Most business owners don’t like taking the ‘risk factor’Take the risk and reap the benefits
  • January 1st, 2022Move to 77gh for all cars going forward, mandated every car to have front radar automatic emergency braking 
  • Manufactures will have secure gateways for cars (control gateway username and password for tools)
  • Aftermarket must register tools and have wifi capabilities for the future 
  • ADAS must be done correctly
  • A special thanks to Tom Palermo and John Anello for their contribution to the aftermarket.
  • Books Page HERE
  • Listen to all Remarkable Results Radio, For The Record and Town Hall Academy episodes.

Facebook   Twitter  LinkedIn   Instagram  Youtube   Email  

Mobile Listening APP’s HERE

Join the Ecosystem – Subscribe to the INSIDER NEWSLETTER HERE.

Buy Carm a Cup of Coffee 

This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

This episode is brought to you by Shop Marketing Pros. Your guides are Kim and Brian Walker with a rich history as shop owners and industry veterans. When someone searches for a shop, who are they finding? Your competitors? It should be you! The good people over at Shop Marketing Pros know how to drive website traffic and make Google work for you! www.shopmarketingpros.com

]]>