FTR 016: Craig Van Batenburg offers Eight Critical Changes We Must Consider to Improve the Aftermarket

Craig Van Batenburg, AMAM, is the CEO of Automotive Career Development Center [ACDC] and a former repair shop owner. Craig is engage

d full time in the understanding of the technology used in hybrid and electric cars. His 45 years of automotive experience serves him well. He travels throughout the world doing training on Hybrid and Electric Vehicles.  Previous Episodes HERE.


Key Talking Points


  1. Abandon Flat-Rate
    1. It was a system that VW came up with in the 1950s to pay their dealers for warranty work.
    2. Never meant to pay techs.
  2. Supply Tools for Technicians
  3. License technicians like plumbers and electricians.
  4. We need a curriculum that makes sense for all high school and post-secondary for the entire country.
  5. College Universal for all States and earn a Bachelors in Automotive Technology and learn to ‘break things’ in the four-year program.
  6. Internship required to work for a shop.
    1. The shop buys old beaters and lets the intern work on them.
    2. You’ll find out if they have talent or not.
  7. After college a two-year apprenticeship. A binding contract. Cannot be fired.
    1. Can I hire this person for the rest of his/her life? You have two years to discover.
    2. You will discover is they have the value and will fit into your culture.
  8. Offer a job for life.

  • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.
  • Email Carm HERE.
  • Books mentioned in the content library HERE
  • A special thanks to Craig Van Batenburg for sharing his passion – For The Record.


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About the author, Carm Capriotto, AAP

Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.

Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.

As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.

Follow the podcast on your favorite podcast listening app and always listen to learn just one thing!