Big Business in a Small Town- Candice and Jesse Buettenmuller [AW 083]

Key Talking Points

Candice and Jesse Buettenmuller, TJ’s Alignment and Repair, WaKeeney, KS

  • Challenges: Parts availability, vendor options, population
  • Benefits: awesome customers, vendors who know our names, personal interaction
  • Kansas City: population 156,000 in 128 square miles
  • WaKeeney: population 2,840 in 900 square miles
  • 6-8 cars per day with 2 technicians- customers are extremely patient and understanding
  • Carquest for parts- next parts distributor are 36 miles away, wait 1-3 days to get parts. Tires for a customer have been on order for 2 months
  • Training- ASTE and Vision. Closes shop and everyone goes to training.
  • Involved with the community- summer leagues, wrestling clubs, chamber of commerce. Kids have to come into the shop for donations, they can’t call/message/social media 

 

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Check out today’s partner:

Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. By always innovating, Dorman has led the way in growing the aftermarket. Here you will see a few examples of a Dorman OE Fix. An OE FIX is a Dorman repair solution you can’t get from the original equipment manufacturer. It means they found a situation where they believe the OEM wasn’t giving repair professionals what they wanted, so we fixed it. Everything Dorman does is centered around providing customer value, both in the quality of products, and the creativity of solutions. Our engineers and designers go out of their way to save repair technicians time and save vehicle owners money. Want to really go under the hood? Take the Dorman Virtual Tour at www.DormanProducts.com/Tour

About the author, Carm Capriotto, AAP

Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.

Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.

As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.

Follow the podcast on your favorite podcast listening app and always listen to learn just one thing!