Don’t Let COVID Be an Excuse – Rachel Spencer [AW 091]

Guest Host and shop tour with Rachel Spencer, Spencer’s Auto Repair, Krum TX. Rachel discusses strategies to tackle the uncertainty, frustration, and lack of communication we continue to face.

Watch Episode on YouTube

Rachel Spencer, Spencer’s Auto Repair, Krum Texas. Listen to her other episodes HERE

Key Talking Points

  • Uncertainty and frustration- lack of communication and follow-through, having what a customer needs and wants
  • Local food chains/grocery stores being out of supplies- facing the unknown and what to expect, 
  • Close the expectation gap- count on you the first time, every time
  • Excuses- “don’t have it, can’t get it”
  • Finding parts- going above and beyond and letting your customers know you are finding solutions 
  • “Communication is the art of language”
  • Building trust as soon as a customer walks in the door

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Check out today’s partner:

Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at


About the author, Carm Capriotto, AAP

Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.

Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.

As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.

Follow the podcast on your favorite podcast listening app and always listen to learn just one thing!