Out with the Old, in with the New [AW 095]
Guest hosts and shop tour with Rich and Linda Brauer, 59 Auto Repair, Plainfield, IL. They’ve been in business 28 years and was the 2021 NAPA Shop of the Year. Rich and Linda discuss the importance of being open to new ideas and change, rather than saying “that is the way we’ve always done it.”
Watch Episode on YouTube
Key Talking Points
- NAPA Shop of the Year 2021
- Been in business 28 years- joined the NAPA mentoring program
- Being open to new ideas. Don’t say “because that is the way we have always done it”, especially in a husband/wife team
- “Is there a better way to do it?”
- Not about being “right” but it’s about being efficient and trying different ways to get there
- Fixing cars doesn’t mean your business is automatically successful- building customer trust/service (DVI), processes/procedures
- Impact of social media- reviews, social media accounts, keeping relevancy, community involvement
Connect with the Podcast:
Check out today’s partner:
Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour
About the author, Carm Capriotto, AAP
Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.
Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.
As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.
Follow the podcast on your favorite podcast listening app and always listen to learn just one thing!