The Internet Is Educating Your Customers…Shouldn’t You? – Keith Benline [AW 131]
Guest host and shop tour with Keith Benline, A+ Autocare, Poway, CA. The internet is educating your customer faster than ever. How are you educating your customers?
Keith Benline, A+ Autocare, Poway, CA. Keith’s previous episodes HERE
Key Talking Points
- Getting into EVs- don’t wait to get into EVs
- “The internet is educating your customer”- reeducation of customers. Listen to your customer, and they will tell you what they have researched
- The internet is non-threatening environment, and they will trust it above the customer bringing their car into the shop
- Transparency of pricing on the website
- “To be a successful owner, you must think like a customer”
Connect with the Podcast:
Check out today’s partner:
Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour
About the author, Carm Capriotto, AAP
Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.
Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.
As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.
Follow the podcast on your favorite podcast listening app and always listen to learn just one thing!