Becoming a Shop Owner with Meg Richards [AW 185]

Meg Lewis, BJ’s Automotive Diagnostic Center, Belfast, ME, NAPA Auto Care Technician of the Year 2022.

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Carm and Meg discuss the shop’s transition to a four-day workweek to promote work-life balance, the challenges of finding and retaining skilled technicians. Meg shares her experience as a female technician. They also discuss the need to change the perception of the automotive industry and attract more women. The episode concludes with a discussion on succession planning and the shop’s community involvement

  • The decision to move to a four-day workweek (00:03:14)
    Meg discusses the idea of transitioning to a four-day workweek and the process of deciding which day to take off.
  • The role of a diagnostician as a technology specialist (00:07:55)
    Carm suggests renaming the role of a diagnostician to a technology specialist, highlighting the importance of technology in automotive diagnostics.
  • The collaboration between a technology specialist and a mechanical specialist (00:08:48)
    Carm and Meg discuss the complementary roles of a technology specialist and a mechanical specialist in automotive repair and the importance of their collaboration.
  • Challenges with staffing during COVID-19 (00:10:02)
    The impact of COVID-19 on staffing, including layoffs, struggles to find new technicians, and the use of apprenticeship programs.
  • The decision to pursue automotive technology (00:17:36)
    Meg discusses her early interest in working with cars and her decision to pursue automotive technology in high school and college.
  • The importance of attracting more women to the automotive industry (00:18:09)
    Carm suggests changing the perception of the industry and highlights the unique traits that women can bring to the workplace.
  • Overcoming physical challenges as a female technician (00:19:31)
    Meg talks about how she adapts and finds creative solutions to overcome physical challenges in her work as a female technician.
  • Importance of communication in internal succession (00:27:14)
    The significance of regular and effective communication between the owner and the successor in a business’s internal succession process.

Thanks to our Partner, Dorman Products.

Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at

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About the author, Carm Capriotto, AAP

Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.

Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.

As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.

Follow the podcast on your favorite podcast listening app and always listen to learn just one thing!