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RR 020: Michael Haeg from Century Interactive

Michael Haeg is the Director of Business Development at Century Interactive. He says they are phone nerds and have a solution called ‘service setter’ that shops use to improve their phone skills and close more sales. Who wouldn’t want that? Michael points out that the “owning the phone” has a bigger impact on business today than many business owners realize. If you have an interest in booking more appointments; then the podcast will have big value for you. Michael says:

  • The amount of inbound calls to businesses are going up year over year
  • Don’t discount the fact that phone procedures and ways to manage your phone will bring in new selling opportunities.
  • The telephone continues to be your lifeline to sales.
  • If you can measure it then you can manage it and they are expert at this.
  • Bottom line Michael says that his system can grow your top line and he has numbers to show how it works.

Contact: mike@centuryinteractive.com or 214-613-1170. He’s on twitter: @mikeahaeg

Link to Service Setter Video

About the author, Carm Capriotto, AAP

Carm is the founder and host of the Remarkable Results Radio Podcast; the only one of its type in the automotive aftermarket. Carm calls on his 35 years’ experience in the aftermarket to bring engaging stories from his guests.

Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.

As host, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ path to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.

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