RR 133: TJ Reilly from Same Day Auto Service

Great stories told here from a service professional who spends very little time at his business. This Japanese Repair Specialist operates in Clackamas, Oregon.

The Business
TJ Reilly has over 40 years of industry experience and 30 years as a shop owner. He started his businessSame Day Auto Service 1 from scratch, and has the experience of being both a single store and multiple store operator. His team has been with him for decades, and his world-class AAA Approved Auto Repair Business has one of the industry’s highest customer retention rates.

Ten Hours Per Week
TJ has earned the coveted AAM accreditation from the Automotive Management Institute, and he is a past-president of the Automotive Service Association of Oregon. One of his greatest accomplishments is that he has been able to create a business that allows him to come and go as he pleases, and work less than 10 hours a week at his shop.

You’ve probably read his columnSame Day Auto Service 2
TJ is a featured columnist in the ASA monthly magazine, Autoinc, where his column, “What would you do?”, asks difficult ethical questions regarding customer service.

Telling Stories is the foundation of the podcast and TJ Reilly delivers it. So why listen?

  • Learn TJ’s very unique start-up when he owned a shop across the street from the shop he was employed at.
  • TJ shares his tough journey transformation from working in his business to “on” it.
  • TJ gets a lot of gratification from his work as a business coach for Elite Worldwide.
  • Learn about TJ’s passion for customer retention and an important formula, you must know, in order to measure your market share.
  • Also listen to TJ share his customer service commitment called ‘Going The Extra Mile’ and create the WOW factor.

For fun and philanthropy
TJ enjoys flying airplanes in the summer and snowmobiling in the winter. He is heavily involved in his community. He supports a number of charities, and in 2006 he ran for the Oregon State Senate.

Years in industry: 40
Years in business ownership: 30
Number of technicians: 4
Number of lifts: 6
Number of bays: 8
Open: M-F
Specialty: Japanese Vehicles
Annual estimated volume: $1.5M
Aftermarket Association Memberships: ASA – iATN – NATA
ASE Blue Seal Certified: Yes
Certifications: AAM
Business Coach: Elite Worldwide
Other specialty: Part time coach for Elite Worldwide

This episode is brought to you by Federal-Mogul Episode Logo Sponsored By v1Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

About the author, Carm Capriotto, AAP

Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.

Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.

As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.

Follow the podcast on your favorite podcast listening app and always listen to learn just one thing!