RR 217: Stacia Hamp from Community Auto

Since 2004, Stacia Hamp, General Manager, has helped transform Community Auto from her father’s one-man shop to a thriving business able to serve many clients in Northern Colorado.Her passion for educating people about their car, providing a safe and comfortable atmosphere for car repairs, and inspiring people to take action has contributed to her successful leadership at Community Auto and the community beyond.

Stacia Hamp and her Dad Eric Warrington with the 2017 BBB Torch Award for Business Ethics

In 1995 Stacia’s dad, Eric Warrington, started Community Auto in his garage in Fort Collins, CO. Along with Stacia,  Eric has created a culture where everyone at Community Auto understands that someone’s car is often the key to their livelihood. He feels it is the role of the auto repair shop to get that car and that person back running in excellent condition.

On April 26, 2017 the Northern Colorado Better Business Bureau honored Community Auto with the Torch Awards for Ethics in the Small Business Category. Winners of the BBB Torch Awards for Ethics are evaluated and judged on BBB’s six TRUST Principles: Transformation at the Top, Reinforce and Build, Unite the Team, Steer Performance, Treasure People and Enthusiastically Reinvest

I want to personally congratulate Eric Warrington and Stacia Hamp for this honor. I know that Stacia was so proud of her dad and team and we held the interview until it was formally announced. Enjoy her excitement when you hear her announce it in the interview.

Talking Points:

  • In business with her Dad 13 years. Dad and Daughter complement each other.
  • Formal education: Elementary Teacher.
  • Employee training expectations, require 50 hours each year.
  • Mission: Never put money ahead of people .
  • Her dad had the strong culture of purpose already in place. Stacia brought the strength of processes and systems to the business.
  • Learn about how Stacia hires for a cultural fit and the process they go through.
  • Reviewing comebacks. Most comebacks can be eliminated by reviewing the work flow process.
  • Referrals are the best marketing opportunity
    • Referring customer gets a thank you note and a special discount
  • DVI has increased transparency and in turn has increased trust

Article on the BBB Torch Award

Community Auto Website

Community Auto Overview:

Years Stacia in industry: 13
Years in business ownership: 1
Number of technicians: 4
Number of lifts: 7
Number of bays: 8
Days Open: Mon-Fri
Annual estimated volume: $1.3M
Average Number of Training Hours Per Year/Technician & Service Advisor: 50
Industry involvement: ASA, NAPA Elite BDG, AAA
Special Accreditation’s: ASE Service Consultant, Elite Masters Program
Philanthropy: Project Self Sufficiency, Liberty Common School
Honors: BBB Torch Award for Business Ethics

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This episode is brought to you by Federal-Mogul Motorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

About the author, Carm Capriotto, AAP

Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.

Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.

As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.

Follow the podcast on your favorite podcast listening app and always listen to learn just one thing!