RR 378: John Passante – You Can’t Handle The Truth – The Power of Performance Reviews

Dr. John Passante is a legacy automotive aftermarket Human Resource professional and the President and CEO of The Organizational Development Group.  He’s worked with and for some of the biggest names in our industry including Monroe/Tenneco, Delphi, Moog and Car Quest.

I’ve seen John speak at many events and he always ignites the spirit of self-development and leadership.

John works with many aftermarket organizations to increase its effectiveness by better utilizing their human capital to implement change initiatives including Management Development, Leadership Development, Personal Development, and Team Development among others. Find John’s other episodes HERE.

Key Talking Points:

  • Accountability must be in the drinking water of organizations.
  • Year-end is the time to have quality time with your team to share developmental needs and accomplishments.
  • There is a fear to sit with your people to discuss their behavior and contributions to improve themselves and the organization.
  • “The basis of all relationships in life is trust.”
  • “True friends are blessings.”
  • Find the training programs to help develop your people.
  • We’ve gotten feedback throughout our lives, for example, a report card and/or a grade in college.
  • When you move forward in life and in business you need help to change your knowledge and behaviors.
  • “The truth will set you free”. Silence is not feedback. People want feedback.
  • We do not give enough compliments. They are free. They have to be sincere, they have to be genuine.
  • Reviews/feedback needs to be one on one and it needs to be two way.  ‘Give me feedback on how I can Improve’.
  • You must treat everybody as an individual.
  • You can’t have a base of trust without clear expectations.
  • The people side of the business gets pushed down. If you take care of your people you’ll take care of your customers.
  • We get the tone of the organization from the leader.
  • Millennials want feedback daily. If not you are not going to retain them.
  • Wage increases should not be discussed at a performance review.
    • They are two different conversations.
  • Find a quiet neutral setting for your review.
    • Don’t sit behind the desk.
    • Give a week advance.
    • Bring notes with you so we can have a give and take dialogue.
    • Confirm with your report a few times during the week.
  • Never provide feedback or offer promotions via email or text.
  • Every company needs to have their values posted everywhere in the business.
  • Culture drives strategies.
  • You need to understand your team members personal goals.
  • We can do anything we set our minds to. Give the human credit. There is potential in every organization that is underutilized.
  • Find your human potential. Start an idea committee.

Resources Mentioned:

  • Link to the article “You Can’t Handle The Truth”
  • Thanks to John Passante for his contribution to the aftermarket’s premier podcast.
  • Link to the ‘BOOKS’ page highlighting all books discussed in the podcast library HERE. Leaders are readers.
  • Leave me an honest review on iTunes. Your ratings and reviews really help and I read each one of them.

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This episode is brought to you by Federal-MogulMotorparts and Garage Gurus. With brands like Moog, Felpro, Wagner Brake, Champion, Sealed Power, FP Diesel and more, they’re the parts techs trust.  For serious technical training and support – online, onsite and on-demand – Garage Gurus is everything you need to know. Find out more at fmmotorparts.com  and fmgaragegurus.com

About the author, Carm Capriotto, AAP

Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.

Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.

As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.

Follow the podcast on your favorite podcast listening app and always listen to learn just one thing!