Ask Ortho – Eric Turkington and Kim Conti [RR 815]

Let’s talk about voice assistants for employee efficiency. Technicians need quick and reliable access to accurate data for servicing vehicles. What if they could stay in their bay and ask ‘Hey Ortho’ to check fluid types and receive a response within seconds? Join Eric Turkington, Vice President of Growth, and Kim Conti, Vice President of Product, as they discuss Ortho, the next high tech tool for the automotive industry.

Eric Turkington, VP of Growth, Ortho

Kim Conti, VP of Product, Ortho

Show Notes

  • Voice assistant for technicians
  • The efficiency of data access in the technology industry
  • Accessing OEM database
  • The awake word ‘Hey Ortho’
  • Focused on loading the right vehicle for the technician, and in some cases even integrated with shop management systems
  • The vast majority of people who actually do use voice tech in their personal lives are actually doing it to generate efficiency
  • Connected to the cloud, to get real-time information
  • Ortho has 150 specific questions to ask- specifications around breakers, repair fluid types, and fluid.
  • Future context- service advisor using Ortho for recommended maintenance
  • Soft keyboard built-in

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About the author, Carm Capriotto, AAP

Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.

Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.

As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.

Follow the podcast on your favorite podcast listening app and always listen to learn just one thing!