The Diagnostic Difference – Life of a Mobile Technician: Freedom and Flexibility [RR 949]

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network

Recorded at the 21st annual TST Big Event, Robert Kenny Jr shares his journey from technician to mobile diagnostician and educator. Discussions cover the challenges of technician retention, fair compensation, and the shift towards electric vehicles (EVs).

Robert Kenney Jr., Ampd Auto Diagnostic Solutions, and instructor at Hudson Valley Community College.

Show Notes

  • Robert Kenny Jr.’s Career (00:01:03) Overview of Kenny’s career and his transition to entrepreneurship.
  • Starting a Shop (00:02:24) Kenny’s journey to opening his shop and the obstacles he encountered.
  • Technician Training (00:03:20) The significance of training for technicians and its industry effects.
  • Education and Industry Development (00:03:59) Kenny’s role in automotive industry education and growth.
  • Mobile Diagnostic Business Growth (00:06:43) The development of Kenny’s mobile diagnostic service and its influence on small shops.
  • Balancing Roles (00:08:00) The challenge of juggling teaching, diagnostics, and shop management.
  • Technician Pay Issues (00:10:03) The problem of technician compensation and its effect on new talent.
  • Accountability and Mentorship (00:11:17) The role of accountability and guidance in business growth.
  • Admitting Failure (00:12:31) The difficulty of acknowledging mistakes and seeking assistance in the field.
  • Mobile Diagnostician Benefits (00:14:16) Advantages of working as a traveling mobile diagnostician.
  • Labor Rate Comparison (00:16:09) Analyzing labor rates and their significance in the industry.
  • Flat Rate System Comparison (00:22:51) Contrasting flat rate systems in various shop types and their technician impact.
  • EV Standards Development (00:24:19) Participation in setting electric vehicle charging standards and curriculum updates.
  • EV Technology Importance (00:25:44) The significance and progress of electric vehicle technology in the sector.
  • Training Importance (00:27:05) The consequences of inadequate training on businesses and the demand for specialists.
  • Robert’s Mobile Diagnostic Experience (00:32:12) Kenney shares his enjoyment and insights from his mobile diagnostic venture and time at Gill’s Garage.
  • Educational Programs and EV Training (00:32:17) Discussion on Hudson Valley Community College’s programs and Bronx Community College’s EV class development.

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network

Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX – Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR

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About the author, Carm Capriotto, AAP

Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.

Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.

As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.

Follow the podcast on your favorite podcast listening app and always listen to learn just one thing!