Stay Out of the Rabbit Hole [RR 951]

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network

Recorded at the 21st annual TST Big Event, Sherwood Cooke shares his journey of running his business for 28 years, his success with social media, especially TikTok, under the moniker ‘The Professor,’ and the impact of digital content on attracting a wide customer base even from hours away. Discover the evolution of Cooke’s business practices, the significance of ethical service, community engagement and how to build a team culture through understanding and investment in people’s lives.

Sherwood Cooke, Royalty Auto Service, St Marys, GA.

Show Notes

  • Watch Full Video Episode
  • Living in Saint Mary’s (00:00:35) Discussion about the location of Saint Mary’s, Georgia.
  • Sherwood’s experience with social media (00:00:57) Sherwood’s success on TikTok and YouTube.
  • Deathtrap of the month (00:03:43) Discussion about a series featuring problematic cars.
  • Client vs. customer (00:04:44) Sherwood’s business philosophy on treating customers as clients.
  • Challenges and benefits of social media (00:08:21) The time-consuming nature of social media and its impact on business.
  • Starting a business with limited resources (00:10:23) Sherwood’s humble beginnings and journey to success.
  • Evolution of business model (00:13:25) Transitioning to a more sophisticated and higher-priced service model.
  • Business principles and pricing strategy (00:14:08) The impact of pricing and service offerings on client base.
  • Business Acquisition (00:17:23) Sherwood’s experience of seizing a business opportunity and the importance of proactivity in business growth.
  • Future Store Plans (00:19:13) Discussion about the potential opening of a third store in Florida and the patience required in business expansion.
  • Family Involvement (00:22:14) Sherwood’s family involvement in his business.
  • Junior Technician Program (00:24:22) Sherwood’s initiative to involve children in learning about automotive repair through hands-on experience.
  • Ice Hockey Coaching (00:26:07) Sherwood’s experience coaching ice hockey and the impact on his life and his son’s involvement in the sport.
  • Participation Trophies (00:28:16) Discussion on participation trophies and the impact on children’s motivation and memories.
  • Stay Out of the Rabbit Hole (00:29:44) Sherwood’s class on avoiding pitfalls in automotive diagnostics and the importance of self-awareness and common sense.
  • Making People’s Lives Easier (00:32:38) Sherwood discusses the importance of making people’s lives easier, including clients, team members, and vendors.
  • Creating a Positive Culture (00:34:17) Sherwood emphasizes the significance of building a positive culture within the team and the time it takes to create it.
  • Hiring Process (00:35:50) Sherwood explains his unique five-interview hiring process, including interviews with him, his son, and a team member, as well as meeting with the candidate’s family.
  • Weeding Out Unethical Behavior (00:37:05) Sherwood shares a story about weeding out unethical behavior during the hiring process and the importance of integrity in candidates.
  • Learning from Hiring Mistakes (00:41:50) Sherwood and Carm discuss the importance of learning from hiring mistakes and the need to evolve in the hiring process.

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network

Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX – Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR

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About the author, Carm Capriotto, AAP

Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.

Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.

As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.

Follow the podcast on your favorite podcast listening app and always listen to learn just one thing!