Kevin Donohoe, a multi-shop owner says, “Our clients are the true heroes of this story! And our purpose is to serve them”.
Kevin Donohoe’s automotive story began in 1966 (at the age of six) when he discovered the thrill of working on cars and equipment with his neighbor Mr. C. He taught Kevin to appreciate how engines work, the value of asking questions and the thrill of discovery. By the time Kevin was ten he was fixing the neighbors’ lawn mower engines, sharpening mower blades and repairing go carts and mini bikes. He realized at a young age he found his passion!
Kevin studied automotive technology in high school and by the time he completed the automotive technology program at De Anza College, Kevin knew that he wanted to open his own shop. At the ripe old age of 21 and with some help from family, teaming with Kevin’s college roommate, they bought Richardson’s Automotive Service in downtown San Jose. He never looked back.
It is the mix of creativity, craftsmanship and technology that Kevin finds so appealing about our industry – it is truly his inspiration and that inspiration continues to this day. He says that there is something so exciting about exploring the latest innovations under the hoods of the next generation of cars.
Pacific Motor Service are automotive experts dedicated to educating, training and informing their clients about the best available service and repair options. Their core purpose is to extend the life their customers cars by providing clear answers and viable solutions to keep their customers car safe and reliable for 20 years, 200,000 miles and everything in between.
Pacific Motor Service are Hybrid systems trained and certified, DTSC Green Certified and ASE Master Automotive technicians. They are also licensed California Smog Check Test & Repair, Bosch Car Care and Diesel Care specialists and AAA Approved Auto Care providers. Besides Hybrid experts they are qualified to work on all domestic, Japanese and European cars, vans, trucks and SUVs.
Pacific Motor Service has locations in Monterey and Pacific Grove, California.
Kevin’s brings his passion about culture, processes and procedures, his hiring practices and how important finding your strengths and focusing on them to propel yourself to excellence.
Kevin talks about his own PACMO University, their company standards, mission and values and why he calls his service advisors ETI Specialists.
This is a jammed packed episode about leadership and love, yes love. You’ll understand the value of love as an action verb for any business.
Get advice from Kevin on how to make more money and what to pay attention to in your shop financials.
|Years in industry:||39|
|Years in business ownership:||35|
|Number of locations:||2|
|Number of technicians:||7|
|Number of lifts:||9|
|Number of bays:||10|
|Annual estimated volume:||$2.4MM|
|Supplier associations:||NAPA – BOSCH – AC Delco|
|Supplier maketing group:||NAPA|
|ASE Blue Seal Shop?:||Yes|
|Trainer/Coach:||Ray Kunz ACT|
|Philanthropy:||Monterey Peninsula College Presidents Circle|
Pacific Motor Service web site here.
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