RR 320: Kathleen Jarosik from Xpertech Auto Repair

Kathleen Jarosik from Xpertech Auto Repair in Englewood, FL, began her career in the automotive field in late 2003 when she and her husband decided to purchase their own shop and relocate from Florida’s Atlantic Coast to the beautiful Gulf Coast.

Kathleen spent much of her time in the background, managing the payroll, accounts payable and paperwork. She was involved with the operations of the business as well as being a part-time stay at home mom to her two daughters, who are now 16 and 12.

In 2009, after divorcing, Kathleen purchased the shop from her former husband and began to run it as her own. Shortly afterward, she became a Napa Auto Care center and utilized their extensive benefit and training network to learn and grow her business.

Looking back, Kathleen believes her NAPA decision was one of the most pivotal business decisions she has made to date. The benefits have been game changers and over the years have taught her how to become a better manager, leader and steward in her community. In 2015, Kathleen became an ASE certified Service Consultant (C1).

Her shop had shown consistent growth of around 5% year to year but since partnering with her business coach she has increased considerably more than 10% each year.

Kathleen looks forward to becoming more involved in the industry as a whole as well as continuing to run her repair shop and being involved in more community activities in her town.

Talking points:

  • Women’s board meeting in 2015 was a milestone for her.
  • Kathleen works hard to build the reputation of the shop.
  • Explains her change from working in the business to working on it.
  • Working to improve on ARO.
  • When the snowbirds head north in Spring her business changes.
  • Worked hard to improve her customer waiting environment.
  • Kathleen has a goal to be a shop coach.
  • She is a big marketer and shares her tools.
  • She is about getting up and fighting for it.

Xpertech Auto Repair Website

Shop Profile
Number of locations: 1
Total square feet of all facilities: 4000
Years in industry: 14
Years business ownership: 14
Number of technicians: 3
Number of service advisers: 1
Number of lifts: 4
Number of bays: 5
Days open: Mon-Fri
Annual estimated volume: $800K
Technician efficiency: 156
Technician productivity: 92
Labor rate: 105.42
Effective labor rate: 88
Average repair order (ARO) $: 244
Average car count: 320
YTD gross profit percent: 55
YTD net profit percent: 6
Percent Repair vs Maintenance vs Other: 60-30-10
Technician training hours per year: 24
Service adviser training hours per year: 12
CEO training hours: 50+
Specialty: Women Owned
Aftermarket association memberships: Women In Auto Care
Personal certifications: ASE Service Advisor
Shop management system (SMS): Napa TRACS
Completely paperless?; No
Digital Vehicle Inspection: AutoVitals
Website provider: Repair Shop of Tomorrow
Primary supplier: NAPA
Supplier marketing program: Auto Care
Performing hybrid repairs: Yes
Biggest challenges: Profitability
Business coach: Dave Justice and RLO BLIG Member
Mastermind group: Yes
Philanthropy: Dollars for Mamograms, Local Schools

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About the author, Carm Capriotto, AAP

Carm is the founder and host of the Remarkable Results Radio Podcast; the only one of its type in the automotive aftermarket. Carm calls on his 35 years’ experience in the aftermarket to bring engaging stories from his guests.

Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.

As host, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ path to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.