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Archive for September 2020

How Can You Help the Next Generation of Shop Owners

If you had known then what you know now, would you have opened your own shop? Every day new shops open in North America. Many of them from technicians who have a dream and desire of opening up their own. For many, it is a life long dream to own their own business. For the…

Are You Meeting Your Customer Expectations?

Customers want a great experience. They have preconceived expectations on how their experience with you is going to happen. Will it be as good as in the past. Will it be better than the dealer or the shop they patronized who is now closed?  Every time we set out to do business, even a trip…

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