A Sophisticated Client Experience

I recently chatted with Seth Thorson from Eurotech Auto Service in Minneapolis about the topic of Sophisticated Service. I have to think that just because Seth has a Euro shop doesn’t mean that an all-makes-and-models shop can’t have a certain level of sophistication in the client experience. In today’s competitive landscape, providing a sophisticated client…

All Fired Up!

Have you ever come back from a conference all fired up? I’m sure you have. If not it is about time. If you haven’t, you have no idea what it does for the heart and soul. Here are some words to describe a positive conference experience: Invigorating! I didn’t know that. I can not fix…