The Power of Margin

We hear a lot about KPIs (Key Performance Indicators), Net Operating Income, bay and specialist efficiency, sales, and productivity are among other critical, manageable metrics that account for a profitable business. I also want to shine a strong light on the power of margin. Yes, the profit margin on parts and labor. Simply put, the…

We Don’t Know, Therefore We Don’t Care

  At Tools 2025, I had the chance to sit in on several sessions led by some of the industry’s top trainers. One class that truly hit home was an ADAS course by Keith Perkins of L1 Training. It was one of the most eye-opening experiences of the event. Anyone “in the know” understands the…

 A Very Important Question – Are You a Mechanic or Owner?

Are you running your shop as a technician or as an owner? Many automotive repair business owners I’ve interviewed over the past decade share a common regret—not stepping out of the technician role sooner. Their regrets run deep, yet when they finally made the transition, it transformed both their businesses and personal lives. They didn’t…

Automotive Service: Where Procedures Save Lives and Reputations

When clients entrust you with their vehicles, they’re also entrusting their safety. Minor oversights can have catastrophic consequences, making rigorous procedures essential—not just in service bays, but throughout your operation. We can learn from other industries. Aviation and healthcare follow precise, standardized protocols developed through experience, often at the cost of human lives. Automotive service…