Processes Win Wars — Or Maybe It’s Protocols

I’ve been thinking a lot about a phrase I’ve used for years: Processes win wars. Just about everyone I know agrees with that statement. Every top shop operator understands that strong, well-defined processes lay the foundation for a great work environment (a purposeful culture) and clients who like and trust you. Yet I continue to…

Forensic DVI: Bringing Crime-Scene Discipline to Vehicle Care

After watching a few Forensic Files-style shows, I was struck by how investigators solve cases: strict protocols, detailed documentation, and a disciplined search for the truth. Nothing is assumed. Everything is examined. That mindset translates perfectly to our work. When we perform a Digital Vehicle Inspection—or what I prefer to call a Vehicle Performance and…