Streamlining Processes with Brett Beachler [AW 104]
Guest host and a shop tour with Brett Beachler, Beachler’s Vehicle Care & Repair, Peoria, IL. Find out how Brett’s team seamlessly communicates between both buildings and their streamlined processes.
Watch the Episode on YouTube
Key Talking Points
- Main 5 bay shop built in the 70’s- built second building behind it as an oil change location and designated advisor area
- Logistics/communications- ‘Softros’ is a simple instant messaging program, minimization of ‘sideways energy’ talking between advisors and technicians. Detailed descriptions, all 18 computers have the program
- Headpieces with all employees with phone system- shortcuts with singular buttons
- Stand-alone customer service and advisor ‘pod’ for final close sale checkout
- Listen to Brett’s previous episodes HERE
Connect with the Podcast:
Check out today’s partner:
Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour
