Where is Car Count Heading? Catching Up with Greg Bunch [AW 151]
Catching up with Greg Bunch, President of Transformers Institute, on his perspective on the pulse of our industry with car count, customer service, coaching, and what a top-tier CEO should be focusing on.
Greg Bunch, Aspen Auto Clinic, Transformers Institute. Listen to Greg’s previous episodes HERE.
Show Notes:
- Watch Full Video: HERE
- The heartbeat of the automotive repair business- we love cars, we love people, and we love taking care of people. We love solving problems.
- Over the last two years- people stopped buying new cars and are keeping their cars longer
- Challenges- car count dropping post-COVID, you must continue to work hard on your customer service.
- The first part of the customer experience is the phone call
- FORD – Ford is family, occupation, recreation, and dreams
- What are people scared about with auto repair? People are saying they want someone to be nice to them
- Coaching- fine-tune your craft
- A good CEO is looking long into the future to find out what’s going to happen in our industry
- By 2030 ICE cars will be down by 15%
- Build a sellable business
Thanks to our Partner, Dorman Products. Dorman gives people greater freedom to fix vehicles by constantly developing new repair solutions that put owners and technicians first. Take the Dorman Virtual Tour at www.DormanProducts.com/Tour
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Check out today’s partner:
About the author, Carm Capriotto, AAP
Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.
Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.
As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.
Follow the podcast on your favorite podcast listening app and always listen to learn just one thing!