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Where the Voices, Ideas and Insights that are Shaping the Future of the Automotive Aftermarket Reside.


A 12 Pack of Conference Rules – John Firm [RR 787]

Only 1st Class – Harry Whyte [AW 126]

A Plan To Solve The Technician Shortage [RR 786]

Climbing Out Of Despair [THA 296]

The Perfect Second Location – Greg Buckley [RR 785]

3 Shops In 1 – Travis Comfort [AW 125]

Practice What You Learn – G Truglia and Pete Meier [RR 784]

Preserving Your Reputation [THA 295]

Creating a Sticky Organization – Dr. Dave Weiman [RR 783]

Avocados and Automotive – Rena Rennebohm [AW 124]

Localized Training Trend [RR 782]

Right to Repair Update and a Trip to Washington [THA 294]

Customer Perceptions Part 3 – Bob Cooper and Chris Monroe [RR 781]

Customer Buys Legacy Shop, Grew 400% – Todd Cole [AW 123]

Building a Reliable Mentor/Mentee Program – Marc Brune [RR 780]

What Should We Call DVI’s? [THA 293]

NAPA Focused on EV Tech, Tools and Parts – Susan Starnes [RR 779]

Satellite Location: Diamond in the Rough – Jorge Gilligan [AW 122]

Preparing For The Next Five Years [RR 778]

Brakes For Breasts 2022 Webathon for a Breast Cancer Vaccine [CC 108]

Why Speak to Fifth Graders? [THA 292]

Customer Perceptions: Part 2 – Bob Cooper and Darrin Barney [RR 777]

Maximizing Space and Efficiency – Bob Noreiga [AW 121]

Electric Vehicle Outlook with Derek Kaufman [RR 776]

Customer Amenities [THA 291]

Car Coach Reports with Lauren Fix [RR 775]

Big Success in a Small Town – Jeff Grassman [AW 120]

Mobile Air Climate Systems Association (MACS) – Peter Coll and Andy Fiffick [RR 774]

Numbers Don’t Lie, They Also Don’t Tell the Truth [THA 290]

Customer Perceptions Part 1 – Bob Cooper and Bill Greeno [RR 773]

Second Location: Opportunity Knocked – Andy Bizub [AW119]

“Uncopyable Sales Secrets: How to Create an Unfair Advantage and Outsell Your Competition” by Kay Miller [RR 772]

Flat Rate VS Salary Debate [THA 289]

The Women of NAPA AutoCare [RR 771]

Purchased, Renovated and Reopened in 6 Months – Seth Thorson [AW118]

Hypocrisy: Check Yourself, Before You Wreck Yourself – Matt Fanslow [RR 770]

Writing Ads That Attract Rock Stars [THA 288]

2022 Napa Technician Of The Year: Meg Lewis [RR 769]

Be Proud of Your Culture [AW 117]

Work Happy, Drive Happy [RR 768]

Maintenance Intervals: Industry Standards [THA 287]

Ron Capps: Two Time World Champion NHRA Driver Turned Team Owner [RR 767]

Finding Success in an Auto Repair Complex [AW 116]

How Partnerships Work [RR 766]

Why Do a Repair Order Audit? [THA 286]

What Do Technicians Really Want? – Jimmy Alauria and Jason Stretch [RR 765]

Helping the Community Deter Converter Theft [AW 115]

My Computer Was Hacked: Now What? – Tom Sciortino [RR 764]

Identify Your Ideal Customer [THA 285]

Processes: The Pulse of Your Business – Randy O’Connor [RR 763]