Skip to content

Succession Planning: With an Internal Candidate [THA 190]

THA 190 Succession with an Internal Candidate

In keeping with my goal to keep the succession theme burning as we face the reality that many of you need to retire and sell your business and many of you would like to become business owners.

This episode reveals a transaction with two internal non-family successors. Bob Ward anchors this episode as he helped orchestrate this transaction.

I’m with business owner Steve LaFleur from Prescott Import Car Service and one of the internal co-buyers, Dave Mendez. Dave has worked for Steve for 10 years.

This very candid conversation will help move your succession plans forward and you can get all the key talking points from this episode at remarkableresults.biz/a190. These key talking points will make for a great planning agenda.

Listen and view episode notes

Procedures and Systems Part 2 with Brian Gillis [RR 573]

Procedures and Systems Part 2 with Brian Gillis [RR 573]

Welcome to the second part of processes and systems with Brian Gillis. Brian is the Chief You Net-Results Strategist, with 25+ years experience in auto shop operations, hiring, recruiting, systems, processes, multi-store experience, and employee training.

A big part of building your Standard Operating Procedures is to start. Brian shares his formula and discipline for not only starting but for continual improvement.

Get Brian’s bio and talking points and his previous episodes at remarkableresults.biz/e573 .

Listen and view episode notes

Assessments: Hire Engaged, and Productive Employees Who Find a Home [RR 572]

Assessments: Hire Engaged, and Productive Employees Who Find a Home [RR 572]

There is a need in supporting businesses in enhancing their organizational eco-system through it’s single most important asset… The PEOPLE! The lifeline of a healthy business culture can be done at the tip of your fingertips

My guests today are; Carlo Sabucco, Mark Simons, David & Bonnie Schedin. They will be enlightening us with the value and importance of assessments. Assessments can identify people who have the highest probability of being successful in a role and provide practical recommendations for maximizing their performance.

learn the importance of two different assessments and how hiring with this knowledge will help your businesses leverage and streamline your hiring process and find a great match to enhance your team

The key talking points and important links found at remarkableresults.biz/e572/

Listen and view episode notes

Industry Terminology: It’s Time to Change it. Can You Get Behind This? [RR 571]

Industry Terminology: It’s Time to Change it. Can You Get Behind This? [RR 571]

The Panel: Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Auto Text Me. He spent many years in the software industry developing solutions for companies, and Bob Greenwood is President and C.E.O. of Automotive Aftermarket E-Learning Centre Ltd. (AAEC) a company focused on providing Business Management Resources and Development for the Independent Sector of the aftermarket industry.

Welcome to a fun and fast-paced show for you all about the language of our beloved aftermarket. Chris and Bob are providing provocative ideas for change in the language we use. They believe that many of the words we use don’t have the same meaning today that they did years ago.

Some of the language they feel we need to remove is training, customer, and business owner to name just a few. We’ve taken great notes for you so you can use as an agenda in your next team or networking meetings, Go to the show notes page at remarkableresults.biz/e571 . Also, find Chris and Bob’s bios and links to their previous episodes.

Listen and view episode notes

Succession With a Family Member [THA 188]

THA 188 – Succession with a Family Member

Family succession can be different than selling to a non-family member, yet many components of a transaction are similar. Jessica and Ron were very forthcoming and business coach Dave Justice helped shape the plan.

The panel: Ron Tinner, owner of Sparks Tire and Auto, along with his daughter Jessica Carrino. Jessica will become the owner, and they share their story about making a family transaction work. David Justice from Repair shop of Tomorrow is their business coach.

Succession is one of the hottest trends in our industry. So many want to retire, pass the business on to family or sell to a team member. Selling to another shop owner or group is also in the cars. We can’t talk about this enough.

For the key talking points, audio and video go to remarkableresults.biz/a188.

Listen and view episode notes

Labor Rates: A Function of the Business Not the Market [THA 187]

THA 187 Labor Rates: A Function of the Business Not the Market

Labor Rates is a very touchy subject for some shop owners. It is the sacred measure that customers rate you on. If you believe that this episode is for you.

We are covering multiple labor rates, an approach to calculating your rates, and what the future holds as far as the importance that labor rates ill be to your business if not most critical already today.

If you are struggling to make money there are many areas you need to pay attention to, and most importantly your labor rate. Is your rate based on the market or on the function of your business.

The panel: Bob Greenwood, AMAM, President and of the Automotive Aftermarket E-Learning Center, Business coach, and as I like to say one of the best numbers guys in the industry. Also Business coach Brian Gillis the Cheif Strategist at You Net-Results and joining us halfway through is shop owner Bill Nalu from Interstate Auto Care in Madison Heights, MI

Listen and view episode notes

The Moment of Impact – Validate Your Leadership – Paul McCarthy and John Passante [RR 564]

RR 564: The Moment of Impact – Validate Your Leadership

I am with John Passante and Paul McCarthy as we discover ways to learn and understand the intricacies of leadership and being a shop owner. A big point John makes is validation and how it connects to leadership. We will learn the concept behind how to be understood properly when communicating with your employees and how to give the right prop ups to deserving employees!

Dr. John Passante is a legacy automotive aftermarket Human Resource professional and the President and CEO of The Organizational Development Group and Paul T. McCarthy is the President of Automotive Aftermarket Suppliers Association. AASA is the voice for the automotive aftermarket supplier industry.

Find the talking points, bios and key talking points of John Passante and Paul McCarthy at remakableresults.biz/e564

Listen and view episode notes

Why Coaching is a Business Life Saver – Rick White [RR 562]

RR 562: Rick White on Coaching

Rick White, President and Lead Coach for 180BIZ will help you understand and appreciate the shop owner and business coach dynamic. Coaching is about relationships and communication.

Rick and I talk about why a shop does not have a coach and how failure only happens when you refuse to learn from it. Find the talking points, Ricks bio and key talking points at remakableresults.biz/e162

Listen and view episode notes

Improve Your Leadership Influence: Join Toastmasters [RR 560]

Improve Your Leadership Influence: Join Toastmasters [RR 560]

Ever want to grow your self-confidence, your ability to speak to a small meeting or a larger group. Well, toastmasters is a forum to challenge yourself to not only be a better presenter but a better listener and even a stronger leader.

Two aftermarket pros who are in Toastmasters Chris Cloutier, co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Auto Texg.me and Craig O’Neill an integrator and trainer at Autotex.me are my guests. Learn their tale on how Toastmasters has really helped them in their careers.

We live and die by communication. Three out of four people have a fear of speaking and if you know it or not you are always selling, which requires good communication skills. Craig’s challenge to the industry is to get our trainers to embrace toastmasters to help them in their engagement and delivery. He and Chris believe we can all become better presenters and leaders.

Find the key talking points and my guest’s bio’s at remarkableresults.biz/e560

Listen and view episode notes

Selling Your Business – The First Steps [THA 183]

THA 183 Selling Your Business – The First Steps

I’m with coach and consultant Bob Ward from Warden LLC and perpetualbusiness.co, and David Justice, Coach with Repair Shop of Tomorrow. David sold His three shops and now supports shop owners to build their legacy.

You are going to find out about an exciting concept of building a perpetual business, which means it outlasts you. In essence, you prepare to sell your business the day you open, taking the stress of preparing your business for sale

The key talking points for this episode are already done for you, find them, and my guest’s bios at remarkableresults.biz/a183. These key talking points will make for a great planning agenda.

Listen and view episode notes

Make Customer Service your Single Biggest Competitive Advantage [RR 559]

Make Customer Service your Single Biggest Competitive Advantage [RR 559]

If you are a customer service advocate, one who believes in the Customer Experience you’ve come to a well of information that will confirm your strategies and help to create a new and powerful commitment to your customer.

Author John DeJulius and business coach Alan Beech talk about John’s book ‘Customer Service Revolution’. This is a highly recommended read from me and you can find it on the books page on the website.

John DeJulius says you can’t out market or outspend your competition … You need to out love them with an exceptional customer experience. He also says that exceptional experiences is one of the only sustainable differentiators among competitors.
Learn about secret service systems and soft skills training. You have to know your customer even at the tiniest level like learning what their coffee preferences are. You can out-service the competition this way. Exceeding their expectations ensures having a repeat customer.

Find the key talking points and bios for John DiJulius III and Alan Beech’s at remarkableresults.biz/e559

Listen and view episode notes

If How To’s Were Enough We’d All Be Rich and Skinny- Dave Schedin [RR 555]

If How To’s Were Enough We’d All Be Rich and Skinny- Dave Schedin [RR 555]

The episode will teach you how to face your fears and understand the depth of your ego. Managing your ego and self-confidence in balance will get you the result you really need. Find out the truth behind the overconfidence and arrogance that we all try to avoid. We are all victims of whatever circumstance we chose to put ourselves into. The sooner we understand that the better off we are at handling difficult situations.

My guest is a coach and a former shop owner, Dave Schedin from Computrek Group a
Coaching and Training Company. Dave has 40+ years of experience in the automotive field.

David has a powerful message for you. We are talking about the fear-based scarcity mindset that can plague the best of us. If it remains unchecked it will derail most business owners by undervaluing themselves. The opposite of this has the same effect too. You can be too arrogant when you are overconfident. You have to balance things out. You’re gonna love this episode.

Listen and view episode notes

Financial Help For Your Team [THA 177]

THA 177 Financial Help For Your Team

This is an episode I’ve wanted to do for some time. This living paycheck to paycheck syndrome can be corrected. Many spend beyond what they make and they get a raise and the differential is also gone. It is usually a spending problem, not an earning problem.

My panel that includes Danielle Bohlmann, Owner, HWY 7 Service Center, Newell, IA, Dave Martin, Owner, Martin’s Auto Repair, Phoenix, AZ, Frank Scandura, Owner, Frank’s European Service, Las Vegas, NV and Drew Horton, Technician, HWY 7 Service Center, Newell, IA

A bunch of great insights here and you can find them on the show notes page at remarkableresults.biz/a177. These key talking points will make for a great meeting agenda.

Listen and view episode notes

Business Processes and Better Staffing with Brian Gillis [RR 547]

Brian is the Chief You Net Results Strategist, with 25+ years experience in auto shop operations, hiring, recruiting, systems, processes, multi-store experience, and employee training. More about Brian Gillis… 25+ Years owning and operating auto repair shops in Texas, Georgia and Colorado, multi-unit stores Hired and Trained over 2000 staff members Budgeting and Profits Brian’s…

Listen and view episode notes

Bright Light Shines from this Business Coaches Round-Table [RR 531]

Bob Greenwood, AMAM (Accredited Master Automotive Manager) is President and C.E.O. of Automotive Aftermarket E-Learning Centre Ltd. (AAEC). AAEC is a company focused on providing Business Management Resources and Development for the Independent Sector of the aftermarket industry. AAEC content and technology is recognized as part of the curriculum of the Fixed Operations Diploma and the…

Listen and view episode notes

Success Stories from the Coaching Front-lines [THA 167]

Bill Haas, AAM, is the owner of Haas performance consulting LLC, with 40 years of experience in the automotive service and repair industry. Clients have access to Bill’s solution-based focus, expertise, unique perspectives and in-depth knowledge of the industry. Bill began his career working part-time at a full-service gasoline station in Appleton, Wisconsin. His career…

Listen and view episode notes

Surviving an Economic Downturn [THA 165]

Ron Ipach, co-founder or Repair Shop Coach, has helped over 5536 auto repair shop owners to get and keep all the top-quality customers they can handle. Marketing auto repair services are all he does. He lives, eats, and breathes it every day. He has seen, heard, and tested practically every kind of marketing there is out…

Listen and view episode notes

Aftermarket 2030 Consolidation – Opportunities – Challenges – Succession Planning [RR 514]

Rick Schwartz is co-founder and CEO of Schwartz Advisors LLC, a mergers and acquisition advisor and management consulting firm to the automotive and heavy-duty transportation industry. Prior to forming Schwartz Advisors, Rick’s career included senior executive leadership positions in sales, marketing, and finance. At Schwartz Advisors, Rick has advised private equity firms, aftermarket management teams and…

Listen and view episode notes

Becoming the CEO – Bob Greenwood [RR 507]

Bob Greenwood, AMAM (Accredited Master Automotive Manager) is President and C.E.O. of Automotive Aftermarket E-Learning Centre Ltd. (AAEC). It is a company focused on providing Business Management Resources and Development for the Independent Sector of the aftermarket industry. It’s content and technology is recognized as part of the curriculum of the Fixed Operations Diploma and the…

Listen and view episode notes
Scroll To Top