ASE Service Professionals Month – Trish Serratore [Bonus 09]

I’m with Sr. VP of Communications at ASE, Trish Serratore and we discuss some why and how to jump on board with Service Professionals Month. This is a very short listen and we toss up some ideas on how to build momentum inside your community, but more important to thank your people who have invested in their ASE Certifications. There is still time to embrace and support ASE Service Professionals Month.

Listen and view episode notes

Journaling – Your Personal Case Study with Matt Fanslow [RR 648]

Journaling – Your Personal Case Study with Matt Fanslow [RR 648]

Do you remember being in school and it seemed like all you were doing was writing? You also memorized phone numbers. With the introduction of cell phones and computers, it seems like our memory bank has shifted. Anything we need is at a click of a button or a quick google search.

In this episode, Matt Fanslow challenges you to go back to the days of journaling and recounting your day. Start keeping a log of success and struggles you face in work and in life. It will help you map out a path to success for yourself. Journaling would be beneficial for new technicians entering our industry that might be overwhelmed. Will you take the time to create your own personal case study? Type it or write it, you choose.

Listen and view episode notes

The CEO Commitment with Mike Bennett [RR 647]

The CEO Commitment with Mike Bennett [RR 647]
As a business owner, are you consciously working towards breaking your own glass ceiling? How do you get the next level mindset, a CEO mindset? In this episode business coach Mike Bennett discusses a unique CEO peer group and coaching program he manages. He has first-hand insights into what it takes to elevate successful shop owners out of daily operations and focus on “what’s next” for their business.
You can find Mike Bennett’s previous episodes on my website remarkableresults.biz

Listen and view episode notes

Leadership Series Part 2 with Mike Davidson [RR 646]

Leadership Series Part 2 with Mike Davidson [RR 646]

We are on part 2 of our Leadership Series with Mike Davidson, shop owner and a John Maxwell Certified Teacher, Trainer, and Coach. In this episode, Mike focuses on the idea that what your employees see is what they will be. It’s time to take a moment and realize your behavior has a long-lasting impact on your leadership influence.

Listen and view episode notes

EOS Part 5 – Issues – with Barry Barrett [RR 645]

EOS Part 5 Issues with Barry Barrett [RR 645]

We are on 5 of our 7 part series on the Entrepreneurial Operating System with Barry Barrett, a certified EOS implementer. Did you know issues aren’t always bad? Sometimes issues can be positive and an opportunity for growth. How many times have “issues” been brought up during team meetings with a discussion that follows but no real solution? In this episode, Barry breaks down how to identify, discuss and solve issues within your business with real-life examples.

You can find Barry’s previous episodes on the EOS system on remarkableresults.biz, just search “Barry Barrett” or “EOS” to find them.

Listen and view episode notes

Technician Outlook with Jake Sorensen [RR 643]

Technician Outlook with Jake Sorensen [RR 643]

Are you having trouble finding qualified technicians? Have you ever thought about starting an apprentice program but you don’t know where to begin?

In this episode, Jake Sorensen breaks down all the classic questions and concerns that arise with apprentice programs. It’s time to stop complaining about a technician shortage, and start becoming the solution. Are you willing to invest in your employees and your business? If so, keep listening. This episode can change your trajectory for the future of your business.

You can find the key talking points for this episode and every episode released on my website remarkableresults.biz

Listen and view episode notes

Partnership Agreements with Charlene Parlett [RR 642]

Partnership Agreements with Charlene Parlett [RR 642]
Do you remember when you started your business with your wife or friend as your partner? The upside was blue skies and the horizon was never-ending.
No one plans for partnerships to crumble or marriages ending or an unforeseen death to occur. But what happens when it does? Do you have legal documents in place? No matter what stage you are in owning a business, it is a necessity to plan for the unexpected now, rather than later when emotions and tensions are high. In this episode, Charlene Parlett shares her personal experience with business and marriage so others can avoid the same path.
Find the key talking points for this episode at remarkableresults.biz/e642

Listen and view episode notes

Drop the Keys and Fix It [RR 641]

Drop the Keys and Fix It [RR 641]

Think about the latest procedure or surgery you had. You put all your trust in your doctor and the medical staff as you were getting put under anesthesia. Can we translate that trust into auto repair customers? How do we gain “Here are my keys, I trust you, fix it and let me know when it’s done” type of customers? In this episode, Andy Bizub and Charlie Marcotte break down the fundamentals of connecting with customers and what that means to your business.

The key talking points for this episode reside at remarkableresults.biz/e641

Listen and view episode notes

Leadership Series Part 1 with Mike Davidson [RR 640]

Leadership Series Part 1 with Mike Davidson [RR 640]

How often do you work on your leadership skills? If you don’t, where do you start? Every business owner knows they need to be strong leaders, but how many are consciously working on it? Mike Davidson, a John Maxwell Certified Teacher, Trainer, and Coach, will be bringing you a 5 part series on leadership during the next few months. In this part 1 episode, Mike breaks down the essence of leadership that you should have in both your personal and professional life. Mike is also a shop owner.

The key talking points for this episode reside at remarkableresults.biz/e640

Listen and view episode notes

EOS Part 4 Data with Barry Barrett [RR 639]

EOS Part 4 Data with Barry Barrett [RR 639]
We are on 4 of our 7 part series on the Entrepreneurial Operating System with Barry Barrett, a certified EOS implementer. In this episode we discuss data in terms of measurable numbers that give you the pulse on your business. Shop owners often only measure their business success by the number in the bank. And too often shop owners don’t set clear roles, goals and enforce accountability for their team. It’s time to take a magnifying glass to your organization to see where you are.
The key talking points for this episode reside at remarkableresults.biz/e639

Listen and view episode notes

Interesting New Technology with Chris Cloutier [RR 638]

Interesting New Technology with Chris Cloutier [RR 638]

If you love new technology you’re in for a treat! Chris Cloutier discusses the rapid changes in technology and what that means for our industry. If you’re not a fan of new technology, then consider this your opportunity to learn a slice of the future and get on board before it steamrolls you.

New technology is going to happen no matter what, it’s just a question of accepting it and adapting it to your world. The key talking points for this episode reside at remarakableresults.biz/e638

Listen and view episode notes

NASTF Update with Donny Seyfer [RR 637]

NASTF Update with Donny Seyfer [RR 637]

In this episode, we dive into NASTF’s soft launch of the Assisted Immobilizer Reprogramming Service that offers secure repairs when a vehicle’s security system is involved.

Cybersecurity risks are always a top concern and NASTF has collaborated with automakers to close the gap and offer a service to help shop owners, technicians, and car owners.

The key talking points for this episode reside at remarkableresults.biz/e637

Listen and view episode notes

Learn Customer Communication Styles: DISC with Emily Chung [RR 636]

Learn Customer Communication Styles: DISC with Emily Chung [RR 636]

As automotive service professionals, it’s our job to educate our customers and clients. But did you ever stop to think about your approach? What is the best way to efficiently communicate with each individual (client) based on how they like to receive information? In this episode with Emily Chung, from AutoNiche, we discuss how and why it is important to code your customer and train your employees.

The key talking points for this episode reside at remarkableresults.biz/e636

Listen and view episode notes

Supreme Court Ruling with Aaron Lowe [RR 634]

Supreme Court Ruling with Aaron Lowe [RR 634]

April 6th, 2021 was a big day regarding a Supreme Court ruling where Google had violated Oracle’s copyright of its API.

Why are we talking about it and what does this have to do with the aftermarket. A lot. I’m honored to have Aaron Lowe, Senior VP of Regulatory and Government Affairs as my guest. Aaron breaks down the impact that the ruling can and will be to the industry.

Where else will you find important and relevant news coverage than the Remarkable Results Radio Podcast! Learn all about it and the impact it will have on our future. The key talking points for this episode reside on remarkableresults.biz/e634

Listen and view episode notes

ASE Educational Foundation [RR 630]

ASE Educational Foundation [RR 630]

Many of us support education at the high school and college level giving of our time, guidance, and advice to advisory boards. If you are not I highly recommend getting involved. There are not enough independent voices on advisory boards. This is an important show where you will learn the role of the ASE Education Foundation in our schools and who is the biggest poachers of technician talent.

Find the key talking points for this episode at remarkableresults.biz/e630

Listen and view episode notes

How to Have a Four Day Work Week with Eric Henley [RR 627]

How to Have a Four Day Work Week with Eric Henley [RR 627]

As a shop owner, how does a 4 day a week schedule sound to you? Would you like some extra time with family and friends? In this episode find out how Eric Henley
from H-Teck Auto Care does it! Be careful, you might free up some quality time!

The key talking points for this episode that make for a great meeting agenda reside at remarkablersults.biz/e627

Listen and view episode notes

Employee Review Process with Bryan Kelley [RR 625]

Employee Review Process with Bryan Kelley [RR 625]

Employee Review …two dreaded words for both the owner and the employee. But, with my guest Bryan Kelley’s unique approach it might be something everyone looks forward to. Bryan owns Valley Automotive Electric, Covington, WA, and is the ASA Northwest President. Brian and I did an episode on Hiring practices in Feb 2021 episode 611 and is the perfect pairing to this episode.

In this episode, we dive into a role reversal with employee reviews. Should it always be the owner that does the reviews? Are they the ones observing the day-to-day pulse of the business? Some are … some not. What if the employee reviews were done with everyone in the business as a collective group once a week? The culture of your business is dependent on the attitudes of your employees. It’s time to sit back and listen to what your people have to say.

Listen and view episode notes

Rethinking Your ASE Certification [THA 215]

Rethinking Your ASE Certification [THA 215]

Did you know you need a license to cut hair but you don’t need a license or certifications to change brakes on a vehicle? And why do industry owners and technicians not value ASE certifications? That is the question of the day.

Joining me on this lively discussion on ASE is Trish Serratore, Sr. VP Communication, ASE, Mark Murphy, Lead Technician, Dynamic Automotive and technician and mentor Bryan Stafford from Parkway Automotive in Little Rock, AR

A great way to attract and keep customers is by letting them know YOU have certified technicians working on their vehicles. It is also a strong part of your value proposition. Now think about this …… If you value your ‘career’ in our industry wouldn’t ASE Certification be at the top of your list?

Don’t let the fear of failure keep you from taking the tests, there are practice tests and plenty of support located on the ase.com website to guide you along the way including the new recertification app.

Listen and view episode notes

Preventing Zoom Burnout [THA 214]

Preventing Zoom Burnout [THA 214]

Ever get burnt out on a zoom meeting or call?

The pandemic has caused us social creatures, to go indoors and away from our friends at conferences and training events. However, Technology stepped in to keep us ‘in the loop’ and engaged. Zoom was embraced along with other video conferencing platforms to give us virtual training and even cocktail parties.

Just talking to industry friends I found that for the majority we are ‘zoomed out’. Is that a real verb? So it was time to talk about it.

This panel says they are maxed out on virtual training, but we took it a step future. We all realized that virtual is here to stay. We will have hybrid training, some face-to-face and some virtual and we talk about it.

The panel says the presenters need to learn new virtual training techniques and the participants need to participate. A very eager panel that has some really great ideas on how to zoom!

This episode’s key talking points are already done for you. Find them at remarkableresults.biz/a214

Listen and view episode notes

ASE Update: Approaching 50 Years of Certification Excellence [RR 619]

ASE Update: Approaching 50 Years of Certification Excellence [RR 619]

As a listener, I know how much you care about ASE and the value it brings to your people, your quality, and your commitment to excellence.

Did you know that ASE will be 50 years old next year? I’ve done episodes on ASE yet it is time to get an important update from ASE Sr. Vice President Communications, Trish Serratore.

She will cover what is happening with ASE now and into the future. We talk ADAS, the ASE renewal app, and the future related to remote proctoring and recertification tests at home.

The key talking points reside at remarkablersults.biz/e619.

Listen and view episode notes

Charging What We are Worth [THA 212]

THA 212 Charging What We Are Worth

We are talking about charging what we truly are worth. Yes this topic dives into your reluctance to charge enough so you can sustain a real profitable business. Breaking even is just a hobby. Many don’t feel that they can actually make a real living serving their customer … repairing cars.

This episode exposes the elephant in the room. Emotion is a big driver in your worth and what you charge. Do you truly know the value of your business and your overall cost of doing business? If you did, you would not be working for Free.

Our panel nails this episode in all the proper places. With me is Carlo Sabucco, 2nd generation owner of Sil’s Complete Auto Care Centre, Maylan Newton, business coach from ESI – Educational Seminars Institute, and Glenn Larson, from Foothill Autoservice, Lake Forest, CA

This episode’s key talking points are already done for you. Find them at remarkableresults.biz/a212

Listen and view episode notes

EOS Part 1: How EOS helps Owners Get More Out of Their Business – Barry Barrett [RR 616]

EOS Part 1: How EOS helps Owners Get More Out of Their Business – Barry Barrett [RR 616]

Here is a first in a series with Barry Barrett, a Certified EOS Implementer. Barry talks about how the Entrepreneur Operating System helps entrepreneurs get what they want from their business and to Understand how to make your leaders get on the same page with you and have Traction by helping them become more disciplined and accountable.

This episode is an overview of EOS. Barry and I will bring you seven episodes, released over time to help you better understand the disciplines and power of the Entrepreneurial Operating System or EOS. There are shop owners engaged in EOS and it is having a huge impact on their business.

The key talking points for this episode with Barry reside at remarkablersults.biz/e616.
Thanks for being here in the front row of life in the automotive service business.

Listen and view episode notes

Retirement Plans and Profit Sharing Insights [THA 211]

Retirement Plans and Profit Sharing Insights

We are talking about retirement plans. If you asked your people if they had a retirement account or even a decent nest egg you will most likely get a blank stare or a no answer.

You just discovered an important benefit you can provide your people. Sure you’ve got to have the profits in the company to start up a program like this, but there are many creative ways to start a 401K and/or profit-sharing program.

First off we are not giving any advice or are even qualified to give advice. This is an open discussion among your peers to get your thoughts started, or even to educate you on this potential employee benefit. You need to contact a certified financial planner, your accountant, and possibly an attorney if you get serious about creating another benefit that keeps your team working for you.

Invest in this episode even if you don’t have a glimmer about providing a retirement saving discipline for your people. You may not be ready today, but the information in this episode will give you ideas and insights if ever you consider doing this.

My guests today are Greg Skolnik from Motor Works in Rockville, MD, and Sabrina Gatewood from King Amaco. As shop owners, they both have a perspective and opinion on retirement plans for your people.

This episode’s key talking points are already done for you. Find them at remarkableresults.biz/a211. Let’s talk about it.

Listen and view episode notes

Where the Money Goes – The $100 Lesson [THA 210]

THA 210 Where the Money Goes – The $100 Lesson

How many times do you get a great idea on an exercise you can share with your team …. one that helps your people respect and understand the costs of running a business? My guest Patrick McHugh and I will show you a fun and profound exercise on what happens to a $100 transaction … exactly where the money goes. Welcome to the 210th episode of the Town Hall Academy.

It is important that your people get a chance to see your Profit and Loss Statement, but for many, it will be a very difficult learning curve. We have a very simple way to do it that will make respecting margin, costs, and net profits in a whole new way.

This exercise will change the way you and your people look at the numbers and what it takes to grow a strong and profitable business.

My guest today is Patrick McHugh from Bimmer Rescue in Richmond, VA. and we have a story for you! This episode’s key talking points are already done for you at remarkableresults.biz/a210.

Listen and view episode notes

How To Make Your Business Better and More Productive Than What it is Today? – Bob Greenwood [RR 612]

How To Make Your Business Better and More Productive Than What it is Today? – Bob Greenwood [RR 612]

I’m with aftermarket business coach Bob Greenwood, AMAM, of the Automotive Aftermarket E-Learning Centre Ltd. Bob, sees too many shop owners working in their business instead of on it. He created 22 questions for his clients to help them make them better at working on their business. It is the answers to the questions that help determine what they need to work on. As Bob has told me, some shop owners get in their office and say. ‘Now what do I do’. Most don’t know the first step on how to work on their business. The answers to these questions will help them focus.

Bob and I picked 5 questions from his list of 22 that we will discuss in this episode. So as you listen to learn just one thing … keep in mind this question.“How do I make my business better and more productive than what it is today?”

The key talking points reside at remarkablersults.biz/e612

Listen and view episode notes