Erik Mortensen – Former Technician Now Automotive Educator [RR 497]
Erik Mortensen, an Automotive Instructor at Watauga High School, transforms his classroom into an automotive service shop. Key Talking Points: A former technician that runs an automotive An automotive service shop in the classroomFive bays Parts room Toolroom Alignment rack All the equipment you would need He took an existing program and made it his…
Listen and view episode notesAnthony Williams – Update on the Automotive Institute for Science and Technology (AIST) [RR 496]
Anthony Williams is the Automotive Liason for the Automotive Institute for Science and Technology – AIST. Contact Anthony: a.williams@automotiveinstitute.org 719-641-2575 Talking Points: A brief recap on schoolProject-Based Learning vs Traditional schoolingDoing is the basis for learning in a real-world setting Find student natural aptitude Career Education combined with Core content (English, Math, Science, Etc.) PTECH…
Listen and view episode notesFTR 076: Josh McFarlin – Dream Big – You’ll be surprised Where a Career in the Automotive Will Take You
FTR 076 Dream Big – You’ll be surprised Where a Career in the Automotive Will Take You
Listen and view episode notesRR 490: Technician Round Table – Part 8 – Loyalty
RR 490: Technician Talk – Part 8 – Loyalty
This outspoken trio ponders on how loyalty is defined, how it can be earned and how it can be supported. M guests for Tech Talk 8 are Bob Heipp, Peter Landry and Matt Fanslow.
Loyalty is not limited to the team, they say, it goes way beyond to the customers, stakeholders, suppliers, and even the community. They give their thoughts on creating loyal customers. They even talk about getting a label of being dis-loyal.
This is a long one but well worth the listen even if it takes you a couple of sessions.
Listen and view episode notesRR 488: Bill Hanvey and Paul McCarthy AAPEX 2019
RR 488: Bill Hanvey and Paul McCarthy Builds A Strong Commitment to the Service Professional
My guests today are the aftermarkets leading advocates and voices; Bill Hanvey, President, and CEO of the AutoCare Association and Paul McCarthy, President of the Automotive Aftermarket Suppliers Association (AASA). Both are leading the industry towards a brighter tomorrow!
As AAPEX 2019 began we were told of a renewed commitment to the service professional. It is evident with the announcement that Repair Shop HQ will be a stand-alone venue at AAPEX 2020. It will be a homecoming event for all in the industry. My guest’s organizations jointly lead point on AAPEX as one of the world’s largest aftermarket events.
In this episode, you also hear Bill and Paul share some cool behind the scenes stuff from AAPEX and hear about the keynote speaker President Bush, and you’ll get a sense of the size and scope of the industry you earn your living in.
Both AutoCare and AASA are running hard on Your Car. Your Data. Your Choice. Initiative. You must, I repeat MUST get involved. While you are listening, if you aren’t in your vehicle, get to the internet key in yourcaryourdata.org and complete the petition. Also, get your customers involved. Get this story told; this will affect your business and your customer’s ownership of their data. We need millions of signatures. If you ‘ve ever thought of helping your industry, completing this petition is one of the most important things you can do. Yourcaryourdata.org
Listen and view episode notesRR 487: Joe Register – Will You Be at the Forefront of Technology?
RR 487: Joe Register – Will You Be at the Forefront of Technology?
Joe Register, Vice-President Emerging Technologies at Auto Care. Joe has over 40 years of experience delivering progressive system solutions to companies in every channel of the Automotive Aftermarket. You owe it to yourself to listen to Joe’s previous two episodes 381 and 442.
This episode shows you that there is no hiding from technology. Adapt or Fade. Joe reiterates standardization, immersive perception tech, ADAS, Dedicated Short Range, Security, Safety, Communication, 5G, Re-Calibration, OE operating specs, and so many more.
Joe says that Technicians must continue to train because of the new tech coming. They will have great job security. Shops will need to charge enough to pay for access, systems, and their communication diagnostician specialist to get the vehicle back into OE operating specs.
Listen and view episode notesRR 485: Warren Parr – Learning and Innovating with the PicoScope Club
RR 485 – Warren Parr – Learning and Innovating With a PicoScope Club
My guest today is Warren Parr, owner of Complete Car Care in Fresno, CA. He is an advisor at a Junior College Automotive Program and is involved in 6 different high schools. In this episode, Warren talks about the Pico Club. It is a monthly club of shop owners and technicians that share PicoScope case studies.
Find the show notes and Warren Parr’s email at remarkableresults.biz/e485. He says that the Pico Clubs has allowed their members to be more accurate and faster with their diagnostics
Warren and the team are discovering infinite ways to use the Pico Scope in smart and genius ways through the Pico Club. Imagine everyone united for the same purpose to learn from each other. I challenge you to create this club in your area and reach out to technicians and educators in your marketplace. The limit is your imagination.
Listen and view episode notesRR 482: Technician Shortage Solution – College Apprentice Program
RR 482 – Technician Shortage Solution – College Apprentice Program
Think of the possibilities of hiring a young apprentice that is currently going to an automotive technical college. You get a chance to groom and mentor the young student and indoctrinate them into the world of the independent service provider.
This is one of the most powerful solutions to the technician shortage. This is not a quick fix and most quick fixes are just that ‘quick and not long term.’
The IGONC developed in concert with North Carolina a phenomenal apprentice program that brings a job, at a decent wage, for two years and paid college tuition. The students applied and were accepted into the program.
Please use this information to catapult your association, your local group to work with post-secondary automotive colleges and your state to create and fund a program like this. I’m sure the leadership team at IGONC will be happy to help you and give you all the guidance you need to make apprentice programs like this a viable component to creating our future technicians.
Listen and view episode notesFTR 070 Tim Dwyer – Why You Need to be Involved in Skills USA or Canada
FTR 070 Tim Dwyer – Why You Need to be Involved in Skills USA or Canada
Listen and view episode notesRR 470: Automotive Students Speak Out on Their Future
RR 470: Automotive Students Speak Out on Their Future
An interview with three automotive technology students who share their outlook on their schooling and so much more. I’m with Travis Mawhir, Ryan Kostek, and Jarrett Laska three automotive post-secondary students from the State University of NY at ERIE.
I enjoyed sitting with these three students at the college to hear them give their perspective on mentoring, starting wage college debt, tools, and independents vs dealership opportunities. I’m with Travis Mawhir,
Ryan Kostek, and Jarrett Laska. Listen to what these automotive students are thinking at this stage in their lives Join me for a refreshing and interesting view of our future talent
THA 133: Why Soft or Life Skills Training Matters for Business Success
THA 133 The Value of Soft Skills Training
The panel says that soft skills training helps build a stronger, flexible and harmonious organization. Leadership training is not just for the leader today. Everyone can benefit from being a better listener, which is the #1 soft skills or life skills training we all need to have.
Join Judi Haglin owner with her husband Dana in Haglin Automotive, Boulder, CO, Kyle Holt, President of SP/2 andJeff Peevy, AMAM, President | Automotive Management Institute.
Change your attitude Soft (Life) Skills Training. It must include everyone in your business. Training in communication, critical thinking, finding and keeping a positive attitude, teamwork and work ethic, to name a few. Everyone benefits including family life.
In support of your work to build an enduring business culture one of the best tactics you can implement is soft skills or life skills training. Consider the message in this episode as an important component to building your enduring business culture.
Listen and view episode notesRR 455: Scott Shotton – Building Quality Trainers of Tomorrow
RR 455: Scott Shotton – Building Quality Trainers of Tomorrow
Scott Shotton has over 25 years of technical experience in automotive repair shops. As the owner of The Driveability Guys, Scott performs mobile diagnostics and reprogramming for local repair shops. In his second interview, Scott talks about building classes and that our future trainers are a must and a priority!
In this episode, find out what are the important prerequisites of becoming a trainer. Learn the values of preparation, research, classes, case studies and more to become a successful automotive aftermarket trainer.
Listen and view episode notesRR 446: Privacy, Data Ownership and Cyber-security Threatens the Automotive Aftermarket
Privacy, Data Ownership and Cybersecurity – Threats to the Automotive Aftermarket
Carm Capriotto with Bob Redding ASA’s Legislative representative, Frank Leutz who is the COO of Desert car care in Chandler, Arizona, and Brin Kleine who is the owner of Assured Auto Works in Melbourne, Florida. Today we discussed Privacy, Vehicle Data and Cybersecurity.
ASA has one powerful representative in Washington in Bob Redding and anytime you can get to listen and get guidance from Bob you need to invest your time. Privacy, Vehicle Data and Cybersecurity are huge topics and we covered them a lot recently and for you, knowing as much as you can will help get laws passed that will not only benefit your clients but the aftermarket.
You may be skeptical, hesitant and maybe you just don’t the magnitude of this issue. Privacy laws could potentially derail the current aftermarket shop owner’s business model due to bad legislation and confusion. As you school yourself with this episode step up and get behind the effort for privacy, data and cybersecurity.
Listen and view episode notesFTR 052: Build Your Bench – Kyle Holt and Jay Goninen
Build Your Bench – and Be a Proactive Recruiter.
Kyle Holt President of SP/2 and Jay Goninen from ‘Find a Wrench’ speak to their expertise as supporters and recruiters of technician talent. They have the depth of experience and are speaking to you from their heart about your need to recruit talent when you don’t need the help. They will tell you why.
Listen and view episode notesRR 444: Technician Round Table – Part 7 – Heipp – Landry – Fanslow: Professionalism and More
Technician Talk 7 – Professionalism and More
This outspoken trio wonders how professionalism is bred, how it starts and how it can be compartmentalized. Everyone must step up and set the bar high for others to emulate and follow.
My guests for Tech Talk 7 are Bob Heipp, Peter Landry and Matt Fanslow. These guys also wonder why shops that are not equipped to service certain vehicles advertised that they can. Some shops lack professionalism. Let’s face it, some shops advertise what they can do even if they are ill-equipped to do it.
They say that Shops need to get OE level service information to best understand how to repair the most common brands that they see in their bays.
Listen and view episode notes