Competition Archives - Remarkable Results Radio https://remarkableresults.biz/captivate-tag/competition/ Automotive Repair Business Success Stories Fri, 14 Aug 2026 15:54:49 +0000 en-US hourly 1 https://remarkableresults.biz/wp-content/uploads/2020/05/cropped-site_icon-32x32.jpg Competition Archives - Remarkable Results Radio https://remarkableresults.biz/captivate-tag/competition/ 32 32 Your Shop’s Toughest Competitor Is in the Mirror [THA 499] https://remarkableresults.biz/remarkable-results-radio-podcast/a499/ Fri, 21 Aug 2026 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/a498/

Thanks to our Partners, NAPA TRACS, Today’s Class, KUKUI, and Pit Crew Loyalty

Watch Full Video Episode

Who is your shop’s toughest competitor: the business down the street, or the people inside your own four walls?

Carm Capriotto sits down with shop owners Dwayne Myers and Al Oramas to explore internal competition and why the biggest threats to a shop’s success often come from within. The conversation challenges owners to stop obsessing over competitors and start examining their own leadership, consistency, processes, and customer experience.

What You’ll Learn

  • Why operational consistency matters and how small deviations can create chaos.
  • Why owners can’t effectively lead from the “engine room.”
  • How true delegation requires owners to let go of control and trust their teams.
  • Why “everything speaks” when it comes to the customer experience.
  • How standing at the curb can reveal things owners no longer notice inside their own shops.
  • How simple physical and operational improvements can create meaningful change.
  • Why asking employees what they love and what they would change can reveal the true health of a business.

Your greatest competitor may be staring back at you in the mirror. The shops that grow stronger are willing to look inward, challenge their own habits, listen to their teams, and consistently raise the standard. Leadership isn’t about controlling every detail; it’s about creating the environment, expectations, and trust that allow the entire team to perform at its best.

Dwayne Myers, Dynamic Automotive, 8 locations, Maryland. Dwayne’s previous episodes HERE.

Al Oramas, Pro Auto Care, 2 locations, Denver and Littleton, CO

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

David Boyes, President of ‘Today’s Class”  David’s previous episodes HERE

Brad Updegraff, Dave’s Ultimate Automotive, 7 locations, Austin, TX. Brad’s previous episodes HERE.

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/
Thanks to our Partner, Today’s Class
Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/
Thanks to our Partner, KUKUI
Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/
Thanks to our Partner, Pit Crew Loyalty
You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/
Connect with the Podcast:

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

 

 

]]> Engage, Educate, Reward: How Today’s Class Is Changing Auto Repair Training [THA 498] https://remarkableresults.biz/remarkable-results-radio-podcast/a498/ Fri, 14 Aug 2026 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/a497/

Thanks to our Partners, NAPA TRACS, Today’s Class, KUKUI, and Pit Crew Loyalty

Watch Full Video Episode

What if the best way to train an automotive team isn’t another four-hour evening class, but a few minutes of learning every day?

Carm Capriotto sits down with David Boyes, President of Today’s Class, and Brad Updegraff, owner of Dave’s Ultimate Automotive, to explore how continuous learning and gamification are creating more engaged, knowledgeable teams.

Brad shares how his seven-location operation uses Today’s Class to support ASE certification, keep experienced technicians current with rapidly changing vehicle technology, and turn training into something employees actually want to participate in.

What You’ll Learn

  • Why daily learning can be more effective than traditional after-hours training.
  • How raffles, auctions, and rewards turn training into a team-building experience.
  • How shop-versus-shop competition can create stronger teamwork than individual leaderboards.
  • How custom training content can identify knowledge gaps and strengthen advisor performance.
  • Why continuous learning is essential as vehicle technology continues to evolve.
  • What’s coming next for Today’s Class, including EV, hybrid, electrical, leadership, and financial training.

Training doesn’t have to feel like a requirement. When learning is consistent, accessible, rewarding, and connected to career growth, it can become part of the culture. Brad and David demonstrate how gamification can turn education into daily engagement while helping automotive professionals build the skills needed for the future.

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

David Boyes, President of ‘Today’s Class”  David’s previous episodes HERE

Brad Updegraff, Dave’s Ultimate Automotive, 7 locations, Austin, TX. Brad’s previous episodes HERE.

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/
Thanks to our Partner, Today’s Class
Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/
Thanks to our Partner, KUKUI
Stop juggling multiple marketing tools. KUKUI’s integrated platform delivers 4x better website conversions, automated follow-up, and real-time ROI tracking. Get industry-leading customer support with KUKUI at https://www.kukui.com/
Thanks to our Partner, Pit Crew Loyalty
You’re probably tired of chasing new customers who never return. We understand. Pit Crew Loyalty ends the one-and-done cycle, turning first visits into lasting, reliable revenue at https://www.pitcrewloyalty.com/
Connect with the Podcast:

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

 

 

]]> Get Out of Your Own Way: Leadership Lessons for Shop Owners [RR 1102] https://remarkableresults.biz/remarkable-results-radio-podcast/e1102/ Tue, 28 Jul 2026 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e1101/

Thanks to our Partners, NAPA Auto Care and NAPA TRACS

Watch Full Video Episode

What’s holding your shop back: your competition or your leadership?

Bill Haas of Auto Ignite Management joins Carm Capriotto to challenge shop owners to rethink leadership, accountability, and the value of their expertise. Anchored by his mantra, “If you’re not on your way, you’re in the way,” Bill discusses how complacency, avoiding difficult decisions, and failing to lead with intention can limit a shop’s success. He also shares why building a profitable, employee-focused business is essential for attracting top talent today and creating a business worth selling tomorrow.

What You’ll Learn

  • Why “specialist” better reflects today’s automotive professionals.
  • How shop owners can become the biggest obstacle to business growth.
  • Why accountability is the foundation of strong leadership.
  • How data leads to better financial and operational decisions.
  • What creates a healthy, profitable shop culture.
  • Why investing in employees increases your shop’s long-term value.

The most successful shops are led by owners who embrace accountability, value their team’s expertise, and continually invest in their people and culture. Build a business employees want to join, customers trust, and future buyers will want to own.

Bill Haas, Auto Ignite Management, Bill’s previous episodes HERE

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://remarkableresultsradiopodcast.captivate.fm/napaautocare  

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Connect with the Podcast:

The Automotive Repair Podcast Network: https://automotiverepairpodcastnetwork.com/

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

]]> Building a Winning Scoreboard For Your Auto Repair Shop [RR 1098] https://remarkableresults.biz/remarkable-results-radio-podcast/e1098/ Tue, 30 Jun 2026 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e1097/

Thanks to our Partners, NAPA Auto Care and NAPA TRACS Watch Full Video EpisodeWhat if your shop operated like a championship team, where everyone knew the score and was motivated to win together?

Gerry Frank, business coach and former shop owner of 35 years, joins Carm Capriotto to explain how gamification can transform an auto repair business by increasing profitability, accountability, and employee engagement. Rather than relying on pressure or incentives alone, Gerry shares a practical system that turns daily performance into a shared game built around visibility, ownership, and teamwork.

What You’ll Learn

  • Why diagnosing the real business problem is more important than applying quick fixes.
  • How visible scoreboards create accountability and keep the entire team focused on shared goals.
  • Why technicians and service advisors should update their own scores instead of management.
  • Which key performance indicators matter most, including car count, billable hours, margins, and hours presented.
  • Why aligning the front and back of the shop creates stronger teamwork and better customer outcomes.
  • How storytelling helps employees understand the importance behind the numbers.
  • A leadership approach that improves performance by focusing on results instead of criticizing people.

Gamification isn’t about making work feel like a game, it’s about giving every employee clear goals, measurable results, and ownership of their performance. When leaders diagnose problems correctly, track meaningful metrics, and connect the numbers to a larger purpose, they create a culture where accountability, engagement, and profitability naturally grow. Gerry Frank, former shop owner, trainer and coach for Maverick Shop Owners Want a more profitable shop? Start with your service advisor. They are the face of your business, the voice on the phone, and the key to every approved repair. Download ‘Words That Work – The Service Advisor’s Complete Phone Scripts Playbook at https://serviceadvisortraining.com/ Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-careNAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

SPONSOR: NAPA Auto Care

Connect with the Podcast:

]]> The Real Horsepower Behind Automotive Influencers [THA 408] https://remarkableresults.biz/remarkable-results-radio-podcast/a408/ Fri, 22 Nov 2024 19:00:00 +0000 https://remarkableresults.biz/captivate-podcast/a408/

Thanks to our Partners, NAPA TRACS, Auto-Fix Auto Shop Coaching, and Today’s Class

Who are the innovative influencers of the automotive industry—the unsung heroes behind the tools and technology Technicians/Technology Specialists rely on every day?

“Most of the industry doesn’t realize that a large portion of technology used every single day came from a very small group of people that nobody knows.”

“They’re not the ones you see online. They’re not the ones that have Instagram or TikTok or anything like that. They’d rather figure the car out or how something works.”

Isaac Rodell, Auto Rescue Tools and Computers

Matt Fanslow, lead diagnostician and shop manager, Riverside Automotive, Red Wing, MN. Matt’s previous episodes HERE
Matt Fanslow Podcast: Diagnosing the Aftermarket A to Z

Tanner Brandt, Autodiag Clinic. Tanner’s previous episodes HERE.

Show Notes

  • Watch Full Video Episode
  • Advanced Fundamentals of Krispy Kreme Waffles with Isaac Rodell Video: https://youtu.be/7v1PwWYHPFA?si=cA-Ldx794hfOALLz
  • Industry Connectivity (00:02:21)
  • Client Communication During Events (00:03:51)
  • Impact of Competition (00:04:31)
  • Industry Support After Disasters (00:05:56)
  • Community Response to Hurricane Damage (00:08:12)
  • Teaching Experiences at the Conference (00:09:50)
  • Influencer Dynamics at Conferences (00:12:05)
  • Influence Beyond Fame (00:15:01)
  • Tools Shaping the Industry (00:15:51)
  • Development of New Tools (00:19:09)
  • Krispy Kreme Waffle Donuts (00:24:38)
  • Cooking with Waffle Irons (00:31:08)
  • Networking Importance (00:38:29)
  • Staying Current in the Industry (00:43:37)
  • Mobile Business Insights (00:44:12)
  • Diagnosing a New Vehicle Issue (00:45:02)
  • Access to Star Cases (00:46:54)
  • Importance of Continuous Learning (00:49:26)
  • Training Engagement Recommendations (00:50:32)
  • Challenges in Attending Training (00:52:14)
  • Understanding New Technologies (00:54:11)
  • Curiosity and Commitment to Learning (00:56:49)
  • After-Hours Learning (01:00:07)
  • Legacy and Mentorship (01:00:26)
  • Focus and Technology (01:05:08)
  • Honor and Code in Professionalism (01:07:15)

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Auto-Fix Auto Shop Coaching

Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Connect with the Podcast:

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on X: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-Special episode collections: https://remarkableresults.biz/collections

The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

 

 

 

 

 

 


 

 

 

 

 

]]> Shop Owners to the Rescue: Friends First, Competitors Second [THA 402] https://remarkableresults.biz/remarkable-results-radio-podcast/a402/ Fri, 11 Oct 2024 19:00:00 +0000 https://remarkableresults.biz/captivate-podcast/a402/

Recorded at the 2024 Automotive Aftermarket Retailers of Ontario (AARO) Business Management and Lindertech Training Trade Show, join the discussion about the unparalleled camaraderie, local business support network, lifestyle changes, and management strategies shared among automotive business peers. These automotive industry leaders showcase the value of having a contingency plan and the impact of personal and professional transformations over the years.

Mark Bergasse, Mark’s Auto Service, Ontario

Glen Colling, Eastside Auto Service, Ontario

Carlo Sabucco, Sil’s Complete Auto Care Centre, Ontario, Carlo’s previous episodes HERE.

Show Notes

  • Watch Full Video Episode
  • Automotive Aftermarket Retailers of Ontario (AARO): https://www.aaro.ca/
  • RR 341: Friends First-Competitors Second: https://remarkableresults.biz/remarkable-results-radio-podcast/e341/
  • Mark’s Heart Attack Incident (00:02:29)
  • The Impact of Local Networks (00:05:38)
  • Competitive Yet Collaborative (00:06:49)
  • Shared Customers and Support (00:09:10)
  • Leadership and Team Dynamics (00:10:00)
  • Changes After the Heart Attack (00:11:30)
  • Mark’s Recovery and Moving (00:16:49)
  • Implementing Systems (00:19:07)
  • Continuity Planning (00:20:10)
  • Personal and Corporate Wills (00:21:02)
  • Importance of Coaching (00:21:47)
  • Marketing Passion (00:24:41)
  • Team Acknowledgment Practices (00:26:11)
  • Balancing Strengths and Weaknesses (00:29:59)
  • Long-term Business Goals (00:30:50)
  • The Family Business Legacy (00:31:53)
  • Future Ownership Plans (00:32:19)
  • Unique Relationships Among Shop Owners (00:32:43)
  • Depth of Trust in Business (00:33:13)
  • Importance of Personal Connections (00:34:41)
  • Trust as a Foundation (00:35:54)
  • Lifestyle Changes After Health Scare (00:36:59)
  • Navigating Dietary Restrictions (00:37:38)
  • Cooking Tips and Culinary Adventures (00:39:06)

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Auto-Fix Auto Shop Coaching

Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/Connect with the Podcast:

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on X: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-Special episode collections: https://remarkableresults.biz/collections

 

 

 

 

 

 


 

 

 

 

 

]]> The Race to Electric: How Chinese Manufacturers are Changing the Game for Legacy Automakers [RR 989] https://remarkableresults.biz/remarkable-results-radio-podcast/e989/ Fri, 13 Sep 2024 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/rr-988/

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network

Derek Kaufmann, managing partner at Schwartz Advisors, discusses the transformative changes in the automotive industry, particularly the rise of electric vehicles (EVs) and the influence of Chinese manufacturers. Derek shares insights on China’s significant investments in EV technology and battery production, highlighting their impact on global market dynamics. The conversation also covers the challenges faced by legacy automakers in the U.S. and Europe, the competitive landscape of EVs, and the future of the automotive market.

Derek Kaufman, Managing Partner, Schwartz Advisors, Listen to Derek’s previous episodes HERE.

Show Notes

  • Watch Full Video Episode
  • China’s Market Impact (00:01:54) Derek predicts a complete transformation of global car markets due to Chinese competition in the next five years.
  • Strategic Moves by China (00:03:16) Discussion on China’s investment in EV battery minerals and production, establishing dominance in the EV market.
  • Chinese EV Companies (00:04:37) Derek explains the reduction of Chinese EV companies and the emergence of viable players in the market.
  • Chinese Exports and Global Competition (00:06:02) China’s rise as the top auto exporter and the implications for U.S. brands in global markets.
  • Sales Forecast and Market Shares (00:07:44) Overview of global vehicle sales, emphasizing China’s significant market share and future growth potential.
  • Comparative Vehicle Design (00:08:44) Discussion on the superior vehicle design and technology of Chinese manufacturers compared to U.S. automakers.
  • Tesla vs. Chinese Competitors (00:10:21) Derek compares Tesla’s Model Y with the Chinese XPeng G6, highlighting differences in pricing and technology.
  • Future of Domestic OEMs (00:16:30) Concerns about the future competitiveness of U.S. and European automakers in light of Chinese advancements.
  • Lessons from the Past (00:18:25) Derek draws parallels between the current situation and the 1970s Japanese auto market entry.
  • Embracing Chinese Manufacturing (00:21:01) Derek advocates for U.S. collaboration with Chinese manufacturers to enhance competitiveness and consumer choices.
  • Toyota’s Hybrid Strategy (00:22:18) Discussion on Toyota’s shift to hybrids and the importance of Tesla in the EV market.
  • Elon Musk’s UFO Development (00:22:51) Derek shares a fascinating claim about Elon Musk’s development of a high-speed UFO at SpaceX.
  • The Importance of EV Training (00:23:38) Emphasis on the necessity for aftermarket shops to embrace EV technology and training.
  • Derek Kaufmann’s Insights (00:24:37) Carm expresses appreciation for Derek’s vision in the automotive industry and suggests future discussions.

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network

Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX – Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com

Connect with the Podcast:

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

-Join Our Virtual Toastmasters Club: https://remarkableresults.biz/toastmasters

-Subscribe on YouTube: https://www.youtube.com/carmcapriotto

-Follow on LinkedIn: https://www.linkedin.com/in/carmcapriotto/

-Follow on Instagram: https://www.instagram.com/remarkableresultsradiopodcast/

-Follow on X: https://twitter.com/RResultsBiz

-Visit the Website: https://remarkableresults.biz/

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-Special episode collections: https://remarkableresults.biz/collections

 

 

 

 

 

 

 

 

 

 

 

 

]]> What’s The Worst Piece of Advice You’ve Ever Been Given in Business? [THA 397] https://remarkableresults.biz/remarkable-results-radio-podcast/a397/ Fri, 06 Sep 2024 19:15:00 +0000 https://remarkableresults.biz/captivate-podcast/a397/

Join our panel of shop owners as they discuss the worst advice they’ve received in the automotive business: “Be the cheapest in town; it will get you more business.” “Don’t give a price over the phone.” “Don’t get personal.” “DVI’s are not worth the extra time.” “You’ll never make it because you’re too honest.” “Don’t hire a business coach.”

Bill Nalu, Interstate Auto Care, Madison Heights, MI. Listen to Bill’s previous episodes HERE.

Judy Zimmerman Walter, Zimmerman’s Automotive, Mechanicsburg, PA. Listen to Judy’s other episodes HERE.

Jesse Matthews, Matthews Mobile Mechanic LLC. Listen to Jesse’s other episodes HERE

Brian Winograd, Broadway Transmissions and More, Red Lion, PA

Show Notes

  • Watch Full Video Episode
  • Judy’s Experience with Cheap Advice (00:02:57) Judy shares her father’s experience with advice to be the cheapest to attract customers.
  • Bill’s Perspective on Pricing (00:03:47) Bill discusses the pitfalls of being the cheapest and the importance of quality over price.
  • Brian’s Insights on Industry Standards (00:06:29) Brian emphasizes the value of hiring professionals for quality work in any industry.
  • Communication of Value (00:10:46) Brian highlights the need for better communication of the value provided to customers.
  • Jesse’s Coaching Advice (00:12:22) Jesse recounts his father’s skepticism about business coaching and the importance of seeking guidance.
  • Brian on the Value of Websites (00:14:03) Brian recalls being advised against investing in a website, which he later found invaluable.
  • The Inner Business Person (00:16:44) Carm discusses the concept of the “inner business person” and its importance in business growth.
  • Judy’s Advice on Competition (00:17:47) Judy shares a piece of dubious advice about removing competitors’ oil stickers, highlighting ethical concerns.
  • Shop management systems (00:18:28) Discussion on the significance of effective shop management systems for profitability and efficiency.
  • Handling customer inquiries about pricing (00:20:45) Exploration of the complexities surrounding giving prices over the phone and customer engagement.
  • The art of conversation with customers (00:21:04) Emphasis on the need for better communication skills to engage customers effectively.
  • The value of customer trust (00:22:45) Discussion on how to build customer trust and the importance of in-person interactions.
  • The role of visual aids in service (00:26:12) Highlighting the effectiveness of visual aids in explaining vehicle issues to customers.
  • Customer misconceptions about vehicle maintenance (00:27:20) Addressing common customer beliefs about car longevity and the need for regular service.
  • The value of coaching in business (00:28:30) Discussion on the advantages of hiring coaches for personal and business growth.
  • Mentorship groups as a resource (00:31:34) Exploring the benefits of mentorship groups for shop owners seeking guidance and support.
  • Accountability in coaching (00:34:35) The importance of having a coach who holds you accountable for your business actions.
  • Discussion on Humility and Growth (00:34:48) Brian shares his journey of learning humility and the importance of accepting advice for personal growth.
  • Confession and Reflection (00:37:12) Carm acknowledges Brian’s confession about recognizing personal issues as a barrier to success.
  • Advice on Social Media (00:37:49) Carm warns against seeking advice on social media, emphasizing it can lead to poor decision-making.
  • Critique of Low Pricing Strategies (00:38:21) Judy discusses the dangers of lowballing business prices to attract customers, advocating for value instead.
  • Integrity in Business Practices (00:39:15) Brian reflects on the importance of honesty in business, sharing a personal story about integrity.
  • Finding Mentorship and Growth (00:41:47) Jesse emphasizes the value of mentorship and learning from various sources to improve business practices.
  • Shift from Training to Education (00:43:10) Carm proposes changing the terminology from “training” to “education” to enhance the learning experience.
  • Personal Investment in Business (00:44:25) Bill stresses the importance of taking business personally and aligning it with core values for success.
  • Educating Customers (00:46:06) Carm concludes with the need to educate customers about services rather than simply responding to their demands.

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Auto-Fix Auto Shop Coaching

Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/Connect with the Podcast:

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]]> From Websites to Texts: How to Meet Modern Consumer Expectations [RR 982] https://remarkableresults.biz/remarkable-results-radio-podcast/e982/ Tue, 20 Aug 2024 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e982/

Thanks to our Partner, NAPA Auto Care

Aubrey Amborn, Director of Sales for Net Driven, discusses the evolving marketing landscape in the automotive industry. She emphasizes the necessity of a robust online presence, effective SEO, and diverse communication methods to meet changing consumer preferences. Aubrey highlights the importance of adapting to digital trends, noting that 87% of consumers prefer text communication. The discussion also covers the impact of online reviews and the need for businesses to engage with customers through various channels to remain competitive.

Aubrey Amborn, Director of Sales, Net Driven

Show Notes

  • Watch Full Video Episode
  • The Shift from Traditional Marketing (00:02:37) Aubrey discusses the transition from word-of-mouth to online marketing strategies.
  • Importance of Online Presence (00:03:52) Aubrey emphasizes that just having a website is no longer sufficient for businesses.
  • Search Engine Optimization (SEO) (00:05:45) Aubrey explains the significance of SEO and its role in online visibility.
  • Investment in Digital Marketing (00:07:40) Discussion on comparing digital marketing investments to physical store improvements.
  • Website as an Online Destination (00:08:50) Aubrey describes the website as a crucial online destination for consumer engagement.
  • Communication Preferences (00:11:11) Aubrey highlights the importance of providing various communication methods, especially text.
  • Texting vs. Traditional Calls (00:14:11) Aubrey discusses the growing preference for texting over traditional phone calls.
  • Pandemic’s Impact on Online Growth (00:17:09) Aubrey reflects on how the pandemic accelerated the shift to online engagement.
  • The Impact of Online Shopping (00:17:57)
    Discusses how consumers prefer online shopping and the influence of recommendations on their decisions.
  • The Importance of Online Presence (00:18:58)
    Highlights the necessity for businesses to have a professional online presence to attract customers.
  • Training for EV Vehicles (00:20:00)
    Details a training program for technicians on servicing hybrid and electric vehicles.
  • Visual Reputation Matters (00:21:07)
    Explains how a business’s appearance online affects consumer perceptions and decisions.
  • Online Reviews as Modern Word of Mouth (00:21:50)
    Emphasizes the significance of online reviews in influencing consumer choices today.
  • Handling Negative Reviews (00:23:05)
    Discusses the importance of addressing negative reviews transparently rather than trying to eliminate them.
  • Consumer Expectations Post-Pandemic (00:25:30)
    Explores how consumer behavior and expectations have changed due to the pandemic.
  • Adapting to Online Shopping Trends (00:26:47)
    Describes the challenges businesses face in keeping up with evolving online consumer behaviors.
  • Building Customer Loyalty (00:27:54)
    Focuses on strategies to maintain customer loyalty in a competitive online environment.
  • Understanding Different Customer Personas (00:32:27)
    Identifies three customer types and their unique shopping behaviors and preferences.
  • Understanding Customer Personas (00:35:26)
    Discussion on different customer personas, focusing on tech-savvy individuals and millennials seeking convenience.
  • Importance of Reviews and Reputation (00:36:17)
    Emphasis on the necessity for businesses to maintain a trustworthy online reputation to attract customers.
  • Millennials and Convenience (00:37:03)
    Exploration of millennials’ desire for immediate service and how businesses can earn their loyalty.
  • Building Customer Relationships (00:38:15)
    The significance of personalized customer service to foster loyalty, even among less loyal millennials.
  • Leveraging Customer Feedback (00:39:11)
    Using customer reviews as a tool for improvement and enhancing the overall customer experience.
  • Adapting to E-commerce Trends (00:40:03)
    Discussion on the impact of e-commerce on brick-and-mortar businesses and the importance of online presence.
  • Final Thoughts on Customer Engagement (00:41:05)
    Advice on maintaining loyal customers while welcoming new ones, emphasizing adaptability in business practices.
  • Enhancing In-store Experience (00:42:20)
    Suggestions for using technology, like iPads, in shops to improve customer engagement and experience.
  • Staying Ahead in the Digital World (00:43:46)
    The need for businesses to stay updated with digital trends to compete with larger chain stores.

Thanks to our Partner, NAPA Auto Care

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

Connect with the Podcast:

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]]> The Talent Pipeline: How to Find and Retain Top Technicians [THA 392] https://remarkableresults.biz/remarkable-results-radio-podcast/a392/ Fri, 02 Aug 2024 19:00:00 +0000 https://remarkableresults.biz/captivate-podcast/a392/

Thanks to our Partners, NAPA TRACS, AutoFix Auto Shop Coaching, and Today’s Class

Joelle Pollak and Lisa Coyle, co-founders of Promotive, discuss the intricacies of technician recruitment, including red flags in resumes, the importance of cultural fit, and their process of finding and vetting candidates. They also discuss the significance of career growth, compensation models, and how shops can retain talent by adapting to modern workforce needs. Learn about innovative recruiting strategies, crucial interview tips, and the importance of providing a supportive work environment to keep talent within the automotive industry.

Show Notes

  • Watch Full Video Episode
  • It’s time to hire a superstar for your business, what a grind you have in front of you. Great news, you don’t have to go it alone. Introducing Promotive, a full service staffing solution for your shop. Let them do the heavy lifting, enlist your hiring partner at gopromotive.com
  • Red Flags in Resumes (00:02:03) Discussion on identifying red flags in technician resumes during the recruitment process.
  • Recruitment Process Overview (00:02:46) The intake call process with shops to understand their specific needs.
  • Job Hopping as a Red Flag (00:04:40) Lisa discusses job hopping and its implications for technician reliability and consistency.
  • Matching Candidates to Shops (00:05:50) Exploration of how multiple shops in the same area can benefit candidate placement.
  • Candidate Resume Updates (00:07:18) The importance of helping candidates update their resumes.
  • Software Skills on Resumes (00:09:44) Lisa emphasizes the need for technicians to include software experience on their resumes.
  • Engaging Passive Candidates (00:11:51) Discussion on strategies for reaching out to passive candidates and building relationships.
  • Aftercare for Candidates and Shops (00:13:48) Importance of follow-up care for both candidates and shops post-placement.
  • Keeping Talent in the Industry (00:14:31) The role of recruitment in retaining talent within the automotive industry.
  • Career Growth for Technicians (00:16:30) Discussion on the importance of career advancement opportunities for technicians.
  • Shining and Moonlighting (00:17:53) Encouragement for technicians to excel in their current roles while exploring new opportunities.
  • Employee Growth Conversations (00:18:27) Importance of shops having growth conversations with employees to prevent complacency.
  • Adapting to Industry Changes (00:19:29) The need for new roles in shops due to emerging technologies like EVs and ADAS.
  • Understanding the Interview Process (00:24:04) Exploring the key questions recruiters should ask during the interview process.
  • Candidate Guidance (00:26:13) Importance of guiding candidates on what to ask potential employers during interviews.
  • Coaching Shop Owners (00:27:37) Discussion on the need for coaching shop owners in effective hiring practices.
  • Compensation Conversations (00:28:25) The significance of discussing compensation models and guarantees with candidates.
  • Simplifying Compensation Plans (00:29:34) Advocacy for straightforward compensation plans to enhance understanding among technicians.
  • Importance of PTO (00:32:20) Discussion on the significance of paid time off and competitive benefits in recruitment.
  • Creative Benefits Strategies (00:33:13) Encouragement for shop owners to offer creative benefits to attract and retain talent.
  • Family Considerations in Career Changes (00:34:49) Highlighting the importance of family support when making career transitions.
  • Importance of Onboarding Plans (00:36:19) Emphasis on having clear onboarding and training plans for new hires.
  • Pay for Training as a Priority (00:39:56) Candidates value pay for training.
  • Professionalism and Speed in Recruitment (00:44:28) Highlighting the need for quick responses and professionalism in candidate communication.
  • Broader Training Opportunities (00:50:34) Encouraging training beyond automotive skills for personal and professional development.

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Auto-Fix Auto Shop Coaching

Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Connect with the Podcast:

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

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-Special episode collections: https://remarkableresults.biz/collections

 

 

 

 

 

 


 

 

 

 

 

]]> Red Flags When Buying a Business [THA 383] https://remarkableresults.biz/remarkable-results-radio-podcast/a383/ Thu, 06 Jun 2024 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/a383/

Thanks to our Partners, NAPA TRACS, AutoFix Auto Shop Coaching, and Today’s Class

Join a discussion with multi-shop operators Dwayne Myers and Rick Levitan, as well as CPA Hunt Demarest, on the intricacies of purchasing a business. They cover the necessity of due diligence, understanding financials, and the emotional aspects of negotiation. The panel shares personal experiences, highlighting the importance of realistic financial projections, environmental assessments, and the role of goodwill in valuations. They advise on building strong banking relationships, scrutinizing financial statements, and respecting sellers’ emotional ties, emphasizing patience and strategy for successful acquisitions in the automotive industry.

Hunt Demarest, CPA, Paar Mellis and Associates, Business by the Numbers Podcast

Dwayne Myers, Dynamic Automotive, 6 locations, Maryland. Dwayne’s previous episodes HERE.

Rick Levitan, Managing Director, Auto Stream Car Care, MD.

Show Notes

  • Real Estate Strategies with Rick Levitan [AW 170]: https://remarkableresults.biz/remarkable-results-radio-podcast/aw170/
  • The challenges of obtaining accurate financials (00:02:03) Discussion on the challenges of obtaining accurate financials when buying a business.
  • The importance of common sense in business acquisitions (00:06:30) The panel discusses the importance of using common sense and avoiding emotional attachment when considering a business acquisition.
  • Legal and financial considerations in business acquisitions (00:08:24) The panel discusses legal and financial considerations, including the importance of asset purchase, non-compete agreements, and the quality of real estate.
  • Financing Considerations (00:18:13) Discussion on the critical role of financing in business acquisitions and the advantages of using banks or owner financing.
  • Bank Relationships (00:19:09) Importance of building a relationship with a bank and leveraging the bank’s confidence in the buyer’s ability to expand.
  • Financial Statement Analysis (00:20:27) Importance of thoroughly analyzing financial statements, including understanding expenses and discretionary non-recurring expenses.
  • Negotiating the Deal (00:22:24) Strategies for negotiating the price and terms of the acquisition, including considering the concerns of the seller and assessing the facility’s assets.
  • On-Site Q&A (00:23:31) The checklist and tactics for conducting a site visit to assess a potential acquisition, including evaluating equipment, employees, and the owner’s future plans.
  • Pro Forma and Business Plan (00:25:23) The necessity of creating a pro forma and business plan for the bank, including the importance of conservative projections and understanding the return on investment.
  • Challenges of Multi-Shop Expansion (00:30:34) Discussion on the challenges and missteps often encountered by individuals expanding into multi-shop operations, emphasizing the need for patience and learning from experiences.
  • Gas Station Red Flags (00:32:41) The importance of environmental assessments.
  • Emotional Aspects of Buying (00:34:08) The emotional nature of buying a business.
  • Goodwill and Equipment Allocation (00:38:49) Discussion on goodwill, equipment, and the allocation of the purchase price in a business acquisition, including tax implications.
  • Understanding Multiples in Business Valuation (00:39:32) Explaining the concept of multiples in business valuation and the factors that influence the multiplier, such as location, equipment, and reputation.
  • Negotiating Purchase Price (00:42:23) Negotiating the purchase price based on business valuation and real estate factors.
  • Final Thoughts on Business Acquisition (00:44:03) The importance of staying positive and finding creative solutions during negotiations, leaving deals on good terms, and expressing appreciation for the insights shared.

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Auto-Fix Auto Shop Coaching

Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Connect with the Podcast:

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-Special episode collections: https://remarkableresults.biz/collections

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

]]> Auto Allies: Forging an Independent Networking Group [THA 382] https://remarkableresults.biz/remarkable-results-radio-podcast/a382/ Thu, 30 May 2024 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/a381/

Thanks to our Partners, NAPA TRACS, AutoFix Auto Shop Coaching, and Today’s Class

The power of unity and shared purpose.

Automotive industry professionals from Buffalo, New York, discuss their independent networking group’s evolution and impact. They emphasize the importance of continuous learning, support, and the benefits of a collective approach to improving their businesses and the industry. The group’s resilience during the COVID-19 pandemic and its commitment to education and community involvement are also highlighted.

Paul Henderson, CSR, NAPA Auto Care.

Jim Fleischman, Automotive Alley, Arcade, and Marilla, NY. Jim’s previous episodes HERE.

Tom Sciortino, Total Automotive, Buffalo, NY. Tom’s previous episodes HERE.

Show Notes

  • Watch Full Video Episode
  • The impetus of the independent networking group (00:00:01) The origin and purpose of the group, including its initial formation and goals.
  • Involvement of vendors in the group (00:03:07) The role of vendors in the group, criteria for their involvement, and the value they bring to the meetings.
  • Impact of the group during the COVID-19 pandemic (00:06:31) How the group navigated through challenges, including vendor support and sharing of ideas during the pandemic.
  • Positive changes and learning experiences among the members (00:14:03) The growth, learning, and positive changes experienced by the members, including the supportive nature and the development of a strong network.
  • Leadership roles within the group (00:19:25) Tom’s role as the go-to person, collaboration among leaders, and the importance of sharing ideas.
  • Networking and visiting other shops (00:21:14) Importance of networking, visiting other shops, and the supportive nature of the group.
  • Group dynamics and collaboration (00:22:34) The group’s impact, the importance of being serious about participation, and the positive relationships formed.
  • Supporting and collaborating with other shops (00:24:27) Collaboration among shops, sharing information, and supporting each other.
  • Education and involvement with schools (00:29:20) Engagement with schools, internships, and creating opportunities for students.
  • Vision for the future of the group (00:31:27) Long-term vision for the group, potential scholarships, and growth into a statewide organization.
  • Organic opportunities and support within the group (00:33:46) Organic opportunities for members, support, and collaboration within the group.
  • Sharing Valuable Information (00:36:34) Emphasis on the group’s commitment to sharing valuable information, the diverse experience in the room, and the goal to motivate other independents.
  • Evolving Opportunity (00:39:07) Encouragement for involvement and evolution, including the inclusion of vendors and the focus on education and teamwork in the group.

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Auto-Fix Auto Shop Coaching

Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Connect with the Podcast:

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]]> 15 Car Maintenance Rip-Offs Explained [THA 381] https://remarkableresults.biz/remarkable-results-radio-podcast/a381/ Thu, 23 May 2024 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/a380/

Thanks to our Partners, NAPA TRACS, AutoFix Auto Shop Coaching, and Today’s Class

Our panel discusses and debunks car maintenance myths from an online article titled “15 Car Maintenance Rip-Offs You Should Avoid.” They cover topics such as engine flushes, air filter replacements, fuel additives, tire shine, headlight cleaning kits, extended warranties, coolant flushes, oil additives, oil enhancers, undercoating, custom exhaust systems, dealership oil changes, and professional detailing.

Matt Fanslow, Riverside Automotive, Red Wing, MN, Diagnosing the Aftermarket A to Z Podcast

Justin Morgan LMV Bavarian Technical Support and Trainer, ASE-Wave Technical Ambassador. Justin’s Previous Episode HERE.

Bryan Pollock, Willco Auto Care, Sanborn, NY, and Lockport, NY

Show Notes

  • Watch Full Video Episode
  • Engine Flushes (00:04:12) Debunking the necessity of engine flushes for well-maintained vehicles and the importance of following manufacturer’s guidelines.
  • Air Filter Replacements (00:09:50) Discussion on the necessity of replacing air filters at every oil change and the impact of environmental factors on air filter maintenance.
  • Air Filter Size and Replacement (00:15:25) Exploring the impact of modern engine technology on air filter size and the need for evidence-based professional inspection for filter replacement.
  • Cabin Air Filters (00:17:01) Discussion on the condition of cabin air filters and the impact of leaves and bugs on air quality.
  • Airflow Issues (00:18:30) Addressing airflow problems caused by neglected cabin air filters and the potential damage to blower motors.
  • Windshield Wiper Fluid (00:20:00) Debunking the effectiveness of costly windshield wiper fluid and discussing the difference in quality and impact on visibility.
  • Octane Boosters and Fuel Additives (00:24:33) Debating the use and effectiveness of octane boosters and fuel system additives in modern vehicles.
  • Tire Shine and Nitrogen Filling (00:29:48) Discussion on the impact of tire shine and the benefits of filling tires with nitrogen.
  • Headlight Cleaning Kits (00:31:13) Debunking the effectiveness of expensive headlight cleaning kits and discussing alternative DIY solutions using household items.
  • Restoring Headlights (00:33:01) Discussion on the process of restoring headlights and the potential cost-prohibitive nature of the restoration.
  • Extended Warranties (00:38:06) Debunking the effectiveness of aftermarket extended warranties, with insights on their limitations and coverage issues.
  • Redundant Coolant Flushes (00:43:15) Discussion on the necessity of coolant flushes, signs of coolant issues, and the importance of proper maintenance.
  • Oil Additives for Engine Safeguard (00:47:44) Contradictory information on oil additives and frequent oil changes, with a focus on the composition of oil and the need for thorough upkeep.
  • Oil Enhancers (00:49:17) Discussion on the use of oil enhancers for cold starts and their conditional application.
  • Undercoating (00:49:41) Debate on the necessity of undercoating for modern vehicles and its effectiveness in preventing rust.
  • Custom Exhaust System (00:54:33) Debunking the performance gains of installing a custom exhaust system on ordinary vehicles.
  • Dealership Oil Changes (00:56:19) Comparison of the cost and quality of oil changes at dealerships versus local mechanics or aftermarket repair facilities.
  • Professional Detailing (00:59:55) Debate on the cost and benefits of professional detailing versus DIY cleaning with quality supplies.
  • Misleading Presentation (01:01:48) Critique of the 15 car maintenance rip-offs presentation, discussing the lack of relevance and stereotypes in the content.
  • The stereotype of being ripped off (01:05:06) Discussion about the stereotype of being ripped off and its impact on the automotive industry.
  • Consulting and expert articles (01:05:59) Debunking consulting and expert articles in the automotive industry and their use of clickbait and buzzwords.
  • Educating clients on vehicle maintenance (01:07:30) Importance of educating clients on vehicle maintenance and the need for evidence-based decision-making.
  • Importance of ADAS calibration (01:12:16) Discussion on the importance of ADAS calibration and its impact on vehicle safety and performance.
  • Potential risks of skipping calibration (01:15:28) Exploring the potential risks and consequences of skipping ADAS calibration in vehicle maintenance.
  • Legal implications of skipping calibration (01:17:32) The legal implications and potential consequences of skipping calibration procedures in the automotive industry.

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Auto-Fix Auto Shop Coaching

Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Connect with the Podcast:

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

-Join Our Private Facebook Community: https://www.facebook.com/groups/1734687266778976

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]]> Industry SWOT: Strengths Weaknesses Opportunities Threats [THA 375] https://remarkableresults.biz/remarkable-results-radio-podcast/a375/ Thu, 11 Apr 2024 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/industry-swot-strengths-weaknesses-opportunities-threats/

Thanks to our Partner, NAPA TRACS and AutoFix Auto Shop Coaching

A deep dive into the SWOT analysis of our industry with a panel of shop owners.  As we navigate the evolving automotive landscape, it’s crucial to turn threats into opportunities, revving up for success.

Andy Fiffick, CEO Rad Air, 10-locations, franchise. Listen to Andy’s other episodes HERE

Greg Bunch, Aspen Auto Clinic, Transformers Institute. Listen to Greg’s previous episodes HERE.

Brian Sump, Avalon Motor Sports, and Urban Auto Care, CO. Brian’s previous episodes HERE

  • Watch Full Video Episode
  • The Concept of Mastermind (00:01:58) Discussion on the concept of mastermind, its origins, and its application in the automotive industry.
  • The Role of Independent Repair Shops (00:02:47) The nimbleness and expertise of independent repair shops compared to dealership networks, and the need for better public perception.
  • Challenges of Independent Repair Shops (00:04:49) The weaknesses and challenges faced by independent repair shops, including the lack of unified marketing efforts and lobbying.
  • Perception and Marketing of the Industry (00:09:16) The need for greater respect and recognition for the automotive aftermarket industry, and the importance of effective marketing strategies.
  • Courage and Self-Respect (00:12:36) The courage and self-respect required to succeed in the automotive industry, along with the need for transformation in mindset.
  • Advancements in the Industry (00:14:35) The industry’s progress and advancements, challenges faced by smaller independent shops, and the industry’s value and fragmentation.
  • Image and Perception of Independent Shops (00:16:25) The importance of image, modernization, and professionalism in independent repair shops to build trust and attract customers.
  • Training Engagement (00:17:15) Discussion on the importance of owners engaging in training with employees and setting an example.
  • Shop Management System (00:17:49) Importance of a shop management system for profitability and efficiency, and the support and training offered by NAPA TRACS.
  • Auto Shop Coaching (00:18:00) The benefits of Auto Shop Coaching in redefining success and efficiency within a shop, and the importance of accountability.
  • Owners’ Involvement in Training (00:21:03) The importance of owners attending training classes and being involved in the learning process to understand and support their employees.
  • Challenges in Attracting Talent (00:23:36) Discussion on the challenges of attracting and retaining young talent in the automotive industry.
  • Opportunities in Change (00:28:07) The positive aspects of change, embracing new technology, and being first to market with innovative equipment.
  • Industry Opportunities (00:29:58) Discussion on the opportunities for growth and impact in the automotive industry, despite challenges and competition.
  • Rising to the Opportunity (00:30:47) Embracing the opportunity to make a significant impact in the industry through creativity, thought, and effort.
  • Car Count and Economy (00:33:37) Discussion on the impact of car count and the economy on the automotive industry.
  • Challenges with Car Maintenance (00:34:16) Issues with consumer awareness of car maintenance, including oil changes and service intervals.
  • Barrier to Entry (00:35:29) The increasing barrier to entry for new shop owners due to technological advancements and specialized skills required.
  • Consolidation and Opportunities (00:38:26) Opportunities for family-owned and independent operations amidst market consolidation and private equity involvement.
  • Threats and Strategic Thinking (00:43:22) Discussion on threats such as constant change, aging technicians, and government involvement, and the need for strategic thinking.
  • Future of the Automotive Industry (00:46:52) Optimistic outlook on the future of the industry, including the potential for strong independent shop operators to thrive.
  • Mental Resilience and Rising Costs (00:48:31) The importance of mental resilience and adapting to rising costs as a key factor in the industry’s success.

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Auto-Fix Auto Shop Coaching

Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/

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]]> Build Your Labor Rate From the Ground Up: Part 2 [THA 346] https://remarkableresults.biz/remarkable-results-radio-podcast/a346/ Thu, 21 Sep 2023 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/a346/

Part 2 of our labor rate discussion in the automotive aftermarket industry. Our panel emphasizes the importance of setting labor rates based on the shop’s own expenses and profitability, rather than comparing them to competitors. They also stress the need for regular labor rate increases and educating staff about the financial aspects of running a shop. They address fear and mindset issues that can affect labor rates and overall success. The episode provides valuable insights and advice for shop owners in effectively setting and managing their labor rates.

Chris Cotton, AutoFix Auto Shop Coaching, Chris Cotton Weekly Blitz Podcast. Listen to Chris’ previous episodes HERE

Rick White, President and Lead Coach for 180BIZ, Listen to Rick’s previous episodes HERE.

Dave Schedin, CompuTrek Automotive Management Systems. Dave’s previous episodes HERE

Show Notes:

  • Watch Full Video
  • Build Your Labor Rate From The Ground Up Part 1 [THA 276]: https://remarkableresults.biz/remarkable-results-radio-podcast/a276/
  • Where the Money Goes – The $100 Lesson [THA 210]: https://remarkableresults.biz/remarkable-results-radio-podcast/a210/
  • Labor rates should not be set based on competitors (00:02:10) The importance of setting labor rates based on the shop’s own expenses and profitability, rather than comparing them to competitors.
  • Educating staff about where the money goes in the business (00:03:18) The need to teach employees about the various expenses and costs involved in running a shop, to help them understand the labor rates and the owner’s income.
  • Fear and mindset issues affecting labor rates and success (00:05:02) The fear and mindset issues that can affect labor rates and the overall success of a shop, and the importance of addressing these issues before setting labor rates.
  • The importance of financials and owner thinking (00:07:46) Discussion on the prevalence of shop owners not having up-to-date financial statements and the need for owners to transition from technician thinking to owner thinking.
  • Raising the Labor Rate (00:15:40) Discussion on the importance of raising labor rates and providing value to clients.
  • Labor Rate and Value (00:17:19) Exploration of flipping the conversation from price to value and the curse of knowledge.
  • Labor as Time vs Value (00:18:05) Insights on how labor is often tied to time, but should be based on value and the skills of technicians.
  • Setting a Higher Standard (00:23:11) Discussion about the importance of qualifying customers and setting a higher standard for the shop’s services.
  • Firing Customers for Excellence (00:24:03) Exploration of the concept of firing customers who compromise the shop’s level of excellence and professionalism.
  • Running the Business Like a Business (00:25:58) Importance of charging correctly, controlling the schedule, and making every car count to improve the shop’s profitability and efficiency.
  • The impact of increasing labor rates on gross profit (00:31:37) The relationship between increasing labor rates and gross profit. It explains that when a technician’s pay is increased, the labor rate must also be raised to maintain the same gross profit percentage. It highlights the importance of understanding the math behind labor rates and setting them proactively.
  • The need to compete with other industries for skilled technicians (00:33:42) The challenges of attracting and retaining skilled technicians in the automotive industry. It compares the benefits and compensation offered by other industries, such as Target and emphasizes the need for competitive labor rates to attract and retain talent. It also highlights the importance of providing tools and benefits to technicians to create a profitable and sustainable industry.
  • Building a profitable business (00:42:42) The significance of being profitable and setting labor rates that allow for a 20-25% net profit, as well as the importance of love and grace in running a successful shop.
  • The importance of making changes now (00:44:27) The need to make changes in labor rates immediately instead of waiting and encourages shop owners to trust the advice of coaches.

Thanks to our Partners Shop-Ware and Delphi Technologies

Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/

Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. http://DelphiAftermarket.com

Connect with the Podcast

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

 

 

 


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