Generation Z Archives - Remarkable Results Radio https://remarkableresults.biz/captivate-tag/generation-z/ Auto Repair Business Success Stories Thu, 24 Apr 2025 15:45:00 +0000 en-US hourly 1 https://remarkableresults.biz/wp-content/uploads/2020/05/cropped-site_icon-32x32.jpg Generation Z Archives - Remarkable Results Radio https://remarkableresults.biz/captivate-tag/generation-z/ 32 32 Family Business Succession: A Generational Perspective [THA 421] https://remarkableresults.biz/remarkable-results-radio-podcast/a421/ Fri, 21 Feb 2025 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/a420/

Thanks to our Partners, NAPA TRACS, and Today’s Class

Explore the complexities of family succession in automotive businesses, featuring insights from a psychologist, a shop owner, and her father, who transitioned the business to her. The discussion covers topics such as defining roles, seeking professional guidance, addressing financial considerations, establishing boundaries, and the importance of a trusted, non-family advisor during the succession process. The conversation highlights the need for business owners to relinquish control, embrace change, and recognize the value of diverse perspectives in leadership.

Jessica Carrino, Sparks Tire & Auto, St. Charles, MO. Jessica’s previous episodes HERE

Ron Tinner, COO, Repair Shop of Tomorrow

Dr. David Weiman is the president of Weiman Consulting, a leadership consulting firm in Philadelphia PA. Listen to David’s previous episodes HERE

Show Notes

  • Watch Full Video Episode
  • Introduction to Family Succession (00:00:00)
  • Importance of Defined Roles (00:02:22)
  • Dr. Weiman’s Insights on Family Businesses (00:03:15)
  • Clarity in Decision-Making (00:06:02)
  • Ron Tinner’s Transition Story (00:07:29)
  • Jessica’s Initial Involvement (00:09:00)
  • Coaching Dynamics (00:10:21)
  • Jessica’s Greatest Challenge (00:11:07)
  • Motivating Gen Z Technicians (00:12:38)
  • Finding Young Technicians (00:15:59)
  • Challenges of Inheriting Staff (00:16:56)
  • Boundaries in Family Business (00:17:53)
  • Succession Planning Insights (00:20:01)
  • Role of Non-Family Advisors (00:21:08)
  • Identifying Successors (00:22:06)
  • Family Dynamics and Relief (00:24:06)
  • Financial Considerations in Succession (00:25:11)
  • Understanding Roles in Succession (00:25:26)
  • The Challenge of Letting Go (00:28:49)
  • Work-Life Balance for Owners (00:29:09)
  • Support and Learning from Failure (00:30:23)
  • Alignment of Values (00:31:24)
  • Understanding Communication Styles (00:33:14)
  • Transitioning Authority (00:35:30)
  • Succession Planning Insights (00:35:58)
  • Future Considerations (00:36:59)
  • Annual Succession Review (00:37:38)

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

Connect with the Podcast:

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The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/

]]> What We Can Learn From The Falco Family Business [RR 947] https://remarkableresults.biz/remarkable-results-radio-podcast/e947/ Fri, 19 Apr 2024 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e945/

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network

Rich Falco and his twin sons, Zack and Tyler, discuss the intricacies of family business succession in the automotive industry. The Falco’s share their personal experiences, emphasizing the value of learning through challenges and the significance of understanding both the technical and business aspects of the industry. They explore the dynamics of customer interaction, continuous professional development, and the evolving nature of automotive technology.

Rich Falco, Diag on Demand, Instructor at Carquest Technical Institute. Listen to Rich’s previous episodes HERE

Zack and Tyler Falco, Diag on Demand.

Show Notes

  • Watch Full Video Episode
  • Succession and grooming (00:00:51) Discussion about succession, grooming, and growing young talent in the automotive industry.
  • Training and learning experiences (00:01:34) Rich discusses letting his sons fail and learn while working together in the business.
  • Challenges of being a mobile technology specialist (00:04:10) Zack talks about the challenges of being a mobile technology specialist and learning to interact with customers.
  • Learning from experience (00:05:29) Zack and Tyler discuss their learning experiences and the importance of admitting when they don’t know something.
  • Future of the business (00:09:04) Rich discusses the challenges in generating revenue and the potential changes in the industry for mobile work.
  • Working together as a family (00:15:10) Tyler shares his experience of working with his dad and brother, highlighting the dynamics of their working relationship.
  • Learning from Job Experiences (00:16:05) The speakers discuss the continuous learning experience and the value of mistakes in their work.
  • Passion for Working with Hands (00:19:00) Zack expresses his enjoyment of working with hands and the satisfaction in understanding the technical aspects of his work.
  • Diagnostics and Gray Areas (00:19:47) The conversation delves into the complexities of diagnostics, the gray areas in the auto repair industry, and the appeal of clear-cut logic in technical work.
  • Changing the Perception of Technicians (00:22:18) Challenge the traditional perception of technicians and advocate for a shift towards recognizing them as technology specialists.
  • Transition to Advanced Technology (00:23:44) The conversation highlights the transition to advanced technology, including the need for specialized equipment and the future of automotive technology.
  • Business Education and Succession Planning (00:25:40) The importance of business education, succession planning, and the need for understanding the financial aspects of the business are discussed.
  • Client Experience and Problem-Solving (00:29:34) The significance of following up with clients and the emphasis on problem-solving to build strong relationships with customers is highlighted.
  • Succession and Family Business (00:32:39) Discussion about the succession and future of the family business with Rich, Zach, and Tyler Falco.

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network

Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX – Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com

Connect with the Podcast:

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]]> The Courage to Train: From Hawaii to Kansas City [RR 943] https://remarkableresults.biz/remarkable-results-radio-podcast/e943/ Fri, 05 Apr 2024 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e941/

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network

23-year-old Evan Hansen, a young automotive professional from Hawaii, shares his enthusiasm for attending (by himself) Vision Hi-Tech Training & Expo and the invaluable in-person training he received. Find out what classes Evan attended and how he met shop owner Jim Fleischman, who took Evan under his wing for the remainder of the conference. The episode is a testament to the industry’s commitment to fostering professional development, training, mentoring, and camaraderie among its members.

Evan Hansen, Maui, HI

Jim Fleischman, Automotive Alley, Arcade and Marilla, NY. Listen to Jim’s previous episodes HERE.

Show Notes

  • Watch Full Video Episode
  • Vision Hi-Tech Training & Expo: https://visionkc.com/
  • Meeting Evan (00:01:13) Introducing Evan Hansen, the first-time attendee from Maui, and discussing his experience at Vision 2024.
  • Importance of Networking (00:04:54) Highlighting the significance of networking and bringing a large crew to Vision 2024 for educational purposes.
  • Evan’s Classes (00:10:07) Discussion about the classes Evan attended at Vision 2024 and his dedication to learning beyond entry-level courses.
  • Evan’s Determination (00:14:18) Evan’s determination to excel in the automotive industry, despite challenges and perceptions about his hometown, Maui.
  • Evan’s Perception of Vision (00:18:43) Evan’s positive perception of Vision 2024 as astonishing and amazing.
  • Transition in Career (00:24:48) Evan discusses the upcoming transition in his career due to changes in his current workplace.
  • The Solar Eclipse in Buffalo (00:26:36) The panelists discuss the upcoming solar eclipse event in Buffalo and its significance.
  • Electrical Expertise (00:31:32) The conversation delves into the importance of electrical knowledge in automotive diagnostics, as highlighted by Matt Fanslow’s podcast.
  • Career Aspirations (00:34:43) Evan expresses his desire to grow as a technician and be part of a positive work culture.
  • Networking and Industry Advancement (00:35:50) The panelists stress the importance of personal development and fostering a positive work environment for industry growth.

Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network

Set your sights on Las Vegas in 2024. Mark your calendar now … November 5th-7th, 2024. AAPEX – Now more than ever. And don’t miss the next free AAPEX webinar. Register now at http://AAPEXSHOW.COM/WEBINAR

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/Connect with the Podcast:

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-Special episode collections: https://remarkableresults.biz/collections

]]> Technician Attraction Blueprint [RR 921] https://remarkableresults.biz/remarkable-results-radio-podcast/e921/ Tue, 23 Jan 2024 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e919/

Chris Lawson discusses the Technician Attraction Blueprint, a strategy for automotive shops to attract and retain technicians by focusing on respect, growth, and money. Lawson’s blueprint, derived from extensive industry questions, helps shop owners self-assess and troubleshoot hiring issues.

If you’re ready to transform your shop into a magnet for top talent and create an environment where technicians thrive, then you won’t want to miss this!

Chris Lawson, TechnicianFind.Com. Chris’ previous episodes HERE

Show Notes

  • Watch Full Video Episode
  • TechnicianFind.com: https://www.technicianfind.com/
  • Unlock the Power of Indeed Resume to Find Technicians Faster [AW 152]: https://remarkableresults.biz/remarkable-results-radio-podcast/aw152/
  • Finding Technicians Part 1- Chris Lawson [RR 803]: https://remarkableresults.biz/remarkable-results-radio-podcast/e803/
  • Finding Technicians Part 2 – Chris Lawson [RR 816]: https://remarkableresults.biz/remarkable-results-radio-podcast/e816/
  • Technician Attraction Blueprint: https://technicianattractionblueprint.com/
  • Challenges in finding technicians (00:02:39) Chris identifies four main challenges shop owners face in finding and retaining technicians.
  • Improving interviewing skills (00:06:46) Carm and Chris discuss the need for webinars on better interviewing skills for shop owners.
  • Three pillars of Technician Attraction Blueprint (00:08:13) Chris explains the three important areas – respect, growth, and money – that all communications need to cover to attract and retain technicians.
  • Benefits of Technician Attraction Blueprint (00:10:52) Chris details the benefits of using the technician attraction blueprint, including identifying strengths and addressing blind spots.
  • The Grind, Hobby, Hired Gun (00:16:58) Discussion on the repetitive nature of work and the concept of technician nirvana.
  • Growth and Loyalty (00:17:36) Exploring the intersection of respect, growth, and money and its impact on attracting and retaining talent.
  • Career Pathing and Personal Growth (00:18:34) The importance of offering career pathing and personal growth opportunities to employees, including financial and personal support.
  • Self-Assessment Tool (00:24:16) Discussion on the Technician Attraction Blueprint as a self-assessment tool for diagnosing hiring issues and improving talent acquisition.

Thanks to our Partner, NAPA Auto Care

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

Connect with the Podcast:

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-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

 

 

]]> From Zero to Hero: How did Bret Turn His Struggling Family Business Around? [AW 188] https://remarkableresults.biz/remarkable-results-radio-podcast/aw188/ Sat, 16 Dec 2023 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/aw187/

“40 plus years in business and we had zero money in the bank.”

Bret shares his journey from struggling to successful business owner, emphasizing the importance of seeking outside help and continuous learning. He discusses the transformation of his business into a profitable venture with the help of a coaching company and the implementation of key profit indicators. Brett also highlights the significance of team training and understanding generational differences in the workplace.

Bret Fadely, Fadely’s Auto Masters & Tires, York, PA.

Show Notes:

  • Watch Full Video
  • The rule of holes (00:03:00) Bret discusses the rule of holes and knowing when to stop digging.
  • Struggling to save the business (00:03:29) Bret talks about the challenges his family’s business faced after his mom passed away and left zero money in the bank.
  • Turning the business around (00:06:08) Bret shares his resolve to turn the business around, pay off debts, and seek outside help through coaching to achieve profitability.
  • Learning to run a business (00:12:04) The importance of getting outside help to learn how to run a business.
  • The importance of team building through training events (00:16:48) Discussing the investment and decision to take the whole team to major training events for team building and a happier work environment.
  • Understanding and adapting to the younger generation (00:17:52) Sharing the experience of attending a seminar with Sara Fraser on getting to know Gen Z and millennials and the importance of adapting to their work style and slang.
  • The need to attract and encourage younger people in the automotive industry (00:20:28) Highlighting the importance of changing and adapting the industry to attract the next generation and addressing the tech shortage.

Thanks to our Partner, Dorman Training.  Training technicians today for the challenges of tomorrow!  https://www.dormantraininglive.com/

Connect with the Podcast:

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-Special episode collections: https://remarkableresults.biz/collections

]]> Deferred Work: A Sales Growth Tactic [THA 354] https://remarkableresults.biz/remarkable-results-radio-podcast/a354/ Thu, 16 Nov 2023 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/a354/

Join our panel as they discuss the use of deferred work as a sales growth tactic. They share their insights on the importance of effective communication, customer education, and creating a positive exit experience. They also highlight the role of CRM systems, DVI’s, and proactive maintenance. Remember, the key to success in selling deferred work lies in discipline, process, and repetition.

Tom Schearer, Schearer’s Sales and Service, Allentown, PA. Tom’s previous episodes HERE

Bill Greeno, Quality Automotive Servicing, Truckee, CA. Bill’s previous episodes HERE

Jaron Kleber, Repair Shop of Tomorrow, National Sales Manager. Jaron’s previous episodes HERE

Show Notes:

  • Watch Full Video
  • The discovery conversation and setting expectations (00:04:03) The importance of having a conversation with clients to set expectations about the service process and timeline.
  • The exit experience and creating a positive lasting impression (00:04:49) The significance of providing a positive exit experience for customers to encourage repeat business and referrals.
  • Bringing back the personal touch after the touchless experience (00:06:57) The need to reintroduce personal interactions with customers after the touchless experience during the COVID-19 pandemic.
  • The importance of asking questions (00:08:49) The importance of having a conversation with customers and asking them questions to understand their concerns and needs.
  • Deferred work as a liability (00:10:16) The potential risks of deferred work, emphasizing that shop owners are responsible for ensuring the safety of customers’ vehicles and can be held liable for any accidents or issues related to deferred maintenance.
  • Transitioning to proactive maintenance (00:13:39) The need for shops to transition from a reactive mindset to a proactive maintenance approach, using digital inspections and technology to educate customers about the maintenance needs of their vehicles.
  • The importance of vehicle inspections and customer involvement (00:18:30) Discusses the significance of conducting vehicle inspections and involving customers in understanding how they use their vehicles.
  • Managing and leading deferred work (00:21:39) Explores strategies for managing and leading deferred work, including the frequency of contacting customers and offering incentives to schedule repairs.
  • The importance of CRM and phone calls (00:26:07) Discussing the effectiveness of CRM systems and the percentage of customers responding to phone calls and utilizing coupons.
  • Building trust and scheduling future appointments (00:30:10) The significance of human interaction in building trust and the potential for scheduling future appointments based on client history and vehicle data.
  • The importance of complete inspections (00:35:01) Discusses the significance of providing a complete inspection to customers and educating them on its importance.
  • Consequences of not addressing issues (00:36:00) Talks about the consequences that customers may face if they don’t address the issues in a timely fashion.
  • Setting expectations and building relationships (00:36:54) Highlights the importance of reminding customers that they are valued clients and explaining how the shop operates, including follow-ups and addressing deferred work.

Thanks to our Partners Shop-Ware and Delphi Technologies

Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/

Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. http://DelphiAftermarket.com

Connect with the Podcast

-Follow on Facebook: https://www.facebook.com/RemarkableResultsRadioPodcast/

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-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

 

 

 


]]> Why Join Our Automotive Virtual Toastmasters? [THA 350] https://remarkableresults.biz/remarkable-results-radio-podcast/a350/ Thu, 19 Oct 2023 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/a349/

“76% of people have glossophobia, the fear of public speaking. They fear it more than death. And it’s a little bit scary that someone might fear dying more than they fear getting up in front of a group of people. But that’s why you go in this safe group, you overcome, and they’re all there to see you become successful.”

Recorded Live at ASTE 2023, Carm Capriotto welcomes Chris Cloutier, Craig O’Neill, Sara Fraser, and Tracy Capriotto, who are all Remarkable Results Toastmasters group members. They discuss the importance of effective communication, the value of joining Toastmasters to improve speaking skills, the benefits of feedback and evaluation in Toastmasters, the significance of timing in public speaking, and the need for better communication in the automotive industry. They also discuss generational differences and the challenges of relating and connecting with others. Discover how improving your speaking abilities can help you build relationships, lead with impact, and leave a lasting impression.

Craig O’Neill, VP of Training, AutoFlow. Listen to Craig’s previous episodes HERE 

Chris Cloutier is co-owner of Golden Rule Auto Care in Dallas Texas and CEO of Autoflow. Chris’s previous episodes HERE

Sara Fraser, Haas Performance Consulting, Sara’s previous episodes HERE.

Show Notes:

  • Watch Full Video
  • Communication and Toastmasters (00:01:41) Discussion about the relevance of communication skills and the creation of a virtual Toastmasters group called Remarkable Results Toastmasters.
  • AI and its impact (00:02:07) Conversation about the potential benefits and concerns regarding AI technology and its effect on various industries, including the automotive industry.
  • The importance of in-person communication (00:08:13) Discussion on the significance of maintaining personal connections despite advancements in technology.
  • The value of communication in relationships (00:09:03) Highlighting the significance of phone calls and personal interactions in maintaining relationships and connections.
  • Toastmasters Feedback and Learning (00:16:30) Discussion about the benefits of receiving feedback and coaching in Toastmasters, and how it helps members grow and learn.
  • Maximizing Profit without Sacrificing Service (00:17:15) Exploration of how to increase profitability in an auto repair business while maintaining quality service.
  • The Importance of Timing in Public Speaking (00:23:44) Conversation about the discipline of speaking within a designated time frame, with examples from Toastmasters.
  • The importance of timing in presentations (00:24:52) Discussion on the significance of timing in presentations and the discipline it requires to effectively manage time during a class or training session.
  • The role of effective communication in improving the industry’s image (00:26:23) Exploration of how effective communication can help improve the reputation and image of the industry.
  • The importance of connecting and relating (00:32:39) Discussion on the significance of better relating and connecting in the industry, particularly in terms of communication and mastering people skills.
  • Challenges in connecting with the next generation (00:33:43) Exploration of the difficulties in connecting with the next generation in the industry and the need for relationship building and authentic experiences.
  • Overview of Toastmasters meetings (00:37:08) Explanation of the structure and format of Toastmasters meetings, including introductions, planned speeches, evaluations, and the fun and beneficial table topics segment.
  • The importance of effective communication during crisis (00:47:33) Discussion on the need for leaders to connect with people and ease tensions during times of crisis.
  • The value of Toastmasters in improving speaking skills (00:48:33) Exploration of how Toastmasters can help individuals eliminate filler words like “ums” and “uhs” in their speech.
  • The importance of practicing and learning to become a good speaker (00:49:52) Insights into the fact that great speakers, including lawyers, are not naturally born but have put in time and practice to improve their skills.

Thanks to our Partners Shop-Ware and Delphi Technologies

Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/

Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. http://DelphiAftermarket.com

Connect with the Podcast

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

 

 

 


]]> Family Business: The Dads [THA 349] https://remarkableresults.biz/remarkable-results-radio-podcast/a349/ Thu, 12 Oct 2023 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/a349/

Shop owners and fathers Charlie Marcotte and Paul Campanella discuss the topic of passing down a family business to the next generation. They emphasize the importance of aligning roles and skill sets, providing training and guidance, and setting realistic expectations for children joining the family business. They also explore the value of mentorship, learning from outside sources, and the challenges and rewards of running a family business. Whether you’re considering integrating your family into your business or looking for ways to make adjustments, this episode is a must-listen!

Charlie Marcotte, American Pride Automotive, 5 locations, Virginia. Charlie’s other episodes HERE

Paul Campanella, Paul Campanella’s Auto and Tire Center, 5 locations, Delaware and Pennsylvania.

Show Notes:

  • Watch Full Video
  • S.O.B: Son of Boss Episode: https://remarkableresults.biz/remarkable-results-radio-podcast/a344/
  • The importance of bringing children into the family business (00:00:01) Discussion on the process of bringing children into the family business and the importance of earning their position.
  • Setting children up for success in the family business (00:01:00) Exploration of how to mold a child’s career path, provide appropriate training, and avoid nepotism in the family business.
  • The role of passion and high expectations in the transition process (00:06:29) Insights on allowing children to follow their passions, setting high expectations, and the impact of high standards on their passion and performance.
  • Earning trust and positions in the organization (00:09:04) Paul talks about how his son earned trust throughout the organization and how he wasn’t just a “silver spoon boy” but earned every position he got.
  • Short term and long term goals for the next generation (00:18:33) Discussion on the short term goal of working together to understand the importance of relationships and the long term goal of applying learned tools to take the business to the next level.
  • The importance of protecting the family in the long term (00:21:38) Advice on the need to protect the family in the long term and the potential challenges and risks involved in bringing a child into the business.
  • Balancing family time and work time (00:23:29) Advice on setting boundaries and not bringing work stresses home, as well as the importance of enjoying family time and not letting work monopolize it.
  • The importance of outside mentorship (00:25:18) Discussion on how mentoring children in the family business can make the owner a better leader.
  • The value of recognition and praise (00:26:11) The need to recognize and praise children in the family business for their hard work.
  • The power of learning from others (00:27:50) The benefits of letting children learn from mentors and peers outside of the family business.
  • Building personal connections with employees (00:34:33) Importance of getting to know employees on a personal level, asking about their weekends, families, and showing genuine care and concern.
  • The importance of integrating family into business (00:35:55) Discussion on the value of family integration in business, learning from past experiences, and how it can shape the future success of the business.

Thanks to our Partners Shop-Ware and Delphi Technologies

Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/

Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. http://DelphiAftermarket.com

Connect with the Podcast

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

 

 

 


]]> Overcoming the Challenges of Apprenticeship Programs [RR 891] https://remarkableresults.biz/remarkable-results-radio-podcast/e891/ Tue, 10 Oct 2023 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e891/
Jake Sorensen shares his experiences with running an apprentice program at McNeil’s Auto Care. Initially, they were able to find suitable applicants easily, but as time went on, they faced challenges in finding the right candidates.  Jake also talked about the practical skills gap he has observed in the younger generation. He shared an anecdote about an apprentice who had never drilled a hole in a wall or hung anything before. Despite this knowledge gap, Jake believes that with the right attitude and willingness to learn, the right apprentices can become great technicians in the future.
Jake Sorensen, 2019 NAPA ASE Technician of the Year and 2019 Ratchet + Wrench All-Star technician of the year. Shop manager and diagnostic technician at McNeil’s Auto Care in Sandy, UT. Listen to Jake’s previous episodes HERE

Show Notes

  • Watch Full Video
  • Download Flyer: ‘Automotive Careers Happen Here’
  • The challenges of finding qualified applicants (00:03:33) Jake discusses the difficulties his shop faced in finding suitable applicants for their apprentice program.
  • The importance of communication skills (00:05:24) Jake talks about the struggle with communication and the need to adapt to the communication style of the younger generation.
  • The strength of written skills in the younger generation (00:07:26) Jake highlights the writing skills of the younger generation and how they excel in written communication compared to verbal communication.
  • The challenges of practical skills (00:08:35) The lack of practical skills among the younger generation and the need to walk them through basic tasks.
  • The lengthened early stages of apprenticeship (00:10:54) The early stages of apprenticeship now take longer due to the need to teach every step from the ground up.
  • Knowing when to let go of the wrong fit (00:14:12) The importance of recognizing within 30 to 60 days if an apprentice is the right fit and being willing to let go if they are not.
  • Recruiting through word of mouth (00:17:23) Discussion on the challenges of recruiting individuals interested in working with their hands and fixing cars.
  • Teaching soft skills in apprenticeship programs (00:18:37) Exploring the need to incorporate soft skills training into apprenticeship programs and bridging the gap between technical and communication skills.
  • Breaking the barrier to entry for tools (00:21:26) Explaining how McNeil’s Auto Care helps apprentices with tool acquisition through providing a shop cart, toolbox, tool credits, and a tool allowance.
  • The challenges of apprenticeship programs (00:26:43) Discussion on the time and effort required to build a technician through an apprenticeship program.
  • Apprenticeship vs College (00:27:05) Comparison of the value and hands-on experience gained through an apprenticeship program versus attending college.
  • The role of a mentor in the shop (00:28:10) The difficulties and balancing act of being a mentor while still working on cars in the shop.

Thanks to our Partner, NAPA Auto Care

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

Connect with the Podcast:

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

]]> Hiring Gen Z Mechanics [THA 347] https://remarkableresults.biz/remarkable-results-radio-podcast/a347/ Thu, 28 Sep 2023 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/a347/

Carm Capriotto welcomes Sara Fraser and a Gen Z mechanic, Owen Chambers, to discuss his motivations for entering the automotive repair industry. Owen shares his transition from a career in finance to automotive repair, his aspirations within the industry, and the financial consciousness of his generation. The discussion also touches on the cost of entry in the automotive industry, the importance of understanding younger workers’ needs and expectations, and the multitasking habits and attention span of Gen Z. Understanding the motivations, aspirations, and mindset of Gen Z workers is crucial for the future of the automotive industry.

Sara Fraser, Haas Performance Consulting, Sara’s previous episodes HERE.

Owen Chambers, B & G Automotive, Buffalo, NY.

Show Notes:

  • Watch Full Video
  • Owen’s motivation for entering the automotive repair industry (00:03:00) Owen discusses his decision to switch from a career in finance to pursue a hands-on career in automotive repair.
  • Gen Z’s tendency to leave their current jobs (00:04:16) Sara highlights the statistic that 40% of Gen Z individuals plan on leaving their current jobs within the next two years, and Owen shares his perspective on why this might be the case.
  • The influence of social media on Gen Z’s career choices (00:05:06) Owen discusses how social media, particularly Instagram, influences Gen Z individuals in exploring different career paths and pursuing their interests.
  • Gen Z’s awareness of mental health (00:08:30) Gen Z’s realistic perspective on time management and the importance of mental health compared to millennials.
  • Financial consciousness of Gen Z (00:12:12) Gen Z’s focus on financial stability, saving money, and the challenges of high living costs and student debt.
  • The mindset of Gen Z workers (00:17:21) Discussion about the trade-off between financial stability and job fulfillment for Gen Z workers.
  • Having multiple jobs and side hustles (00:19:16) Exploration of the trend among Gen Z workers to have multiple jobs or side hustles for additional income.
  • Employee benefits and expectations (00:23:36) Insight into the changing expectations of Gen Z workers regarding employee benefits, including mental health days and job flexibility.
  • The concept of unlimited time off (00:25:19) Discussion on the idea of unlimited time off and its potential impact on attracting young people to the automotive repair industry.
  • The mindset of Gen Z workers (00:27:12) Exploration of the Gen Z mindset, including their tendency to ask for forgiveness rather than permission and their resourcefulness in finding answers and solutions independently.
  • The importance of explaining the “why” to young workers (00:29:28) Highlighting the significance of explaining the reasoning behind rules and processes to young workers to increase their understanding and compliance.
  • The multitasking debate (00:32:54) Discussion about the effectiveness of multitasking and its impact on cognitive abilities.
  • Generation Z’s attention span (00:33:38) Exploration of how Generation Z’s short attention span is influenced by their need to filter through large amounts of content.
  • Gen Z slang words (00:34:37) Sara quizzes Carm on Gen Z slang words!

Thanks to our Partners Shop-Ware and Delphi Technologies

Shop-Ware: More Time. More Profit. Shop-Ware Shop Management https://getshopware.com/

Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. http://DelphiAftermarket.com

Connect with the Podcast

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

 

 

 


]]> The Kids Table: The Next Generation in the Automotive Industry [RR 853] https://remarkableresults.biz/remarkable-results-radio-podcast/e853/ Tue, 30 May 2023 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e851

Are you curious about what it’s like to work for your family in the automotive industry? In this episode, Tracy Capriotto, Sara Fraser, and Kent Bullard discuss their journey into the automotive industry, the challenges and pressure to fill their father’s shoes, and the need to find their own paths. They squash the misconception that working for family in the industry is easy and handed to them. It requires hard work and dedication to succeed in the automotive industry, regardless of family connections. They also touch on the challenges of preparing the next generation of professionals in the industry.

Kent Bullard, COO, The Institute. Listen to Kent’s other episodes HERE. kent@wearetheinstitute.com

Sara Fraser, Haas Performance Consulting, Sara’s previous episodes HERE. sfraser0815@gmail.com

Tracy Capriotto, Director of Content/Producer. tracy@remarkableresults.biz

Show Notes

  • Watch Full Video Episode HERE
  • The Kids Table: The Next Generation in the Automotive Industry (00:01:31)
    Tracy, Sarah, and Kent discuss their plan to start a series on the younger generation’s perspective in the automotive industry.
  • Sara’s journey (00:04:25)
    Sara talks about how she started working for her father’s company, from casual conversations to helping out with social media and eventually speaking at events.
  • Kent’s journey (00:05:26)
    Kent shares how he stumbled into the automotive industry while doing tech support for Verizon, and how his father offered him a job as a secretary, which eventually led to him becoming the COO and owner of the company.
  • Tracy’s journey (00:07:30)
    Tracy talks about how she started working for her father’s podcast, initially helping out part-time with editing before eventually coming on full-time and realizing the many career paths available in the automotive industry.
  • Building a career path (00:10:11)
    Kent Bullard talks about building his career path under his father’s guidance.
  • Pressure of working for a parent (00:11:31)
    The misconception is that working for a parent is easy
  • Addressing the relationship with their fathers (00:12:44)
  • Pressure of Filling Shoes (00:16:09-00:17:34)
    Tracy, Kent, and Sarah discuss the pressure they feel to fill their fathers’ shoes in the automotive industry and the challenges they face in doing so.
  • Being Yourself (00:17:34)
    Sara talks about the pressure she initially felt to fit into a certain mold when presenting and training, but ultimately learned to be herself.
  • Creating Your Own Path (00:20:08)
    Kent emphasizes the importance of the next generation paving their path in the automotive industry and not continuing to do things the way they have been done.
  • Working with Family (00:22:54)
    Tracy, Sarah, and Kent discuss the rewards and challenges of working with their fathers and the importance of trust and communication in their relationships.
  • Finding Joy in Work (00:25:35)
    Sarah and Kent discuss how they found meaning and purpose in their work, and the importance of doing work you enjoy.
  • The Importance of People in the Automotive Industry (00:27:52)
    The importance of people in the automotive industry, and how it is a people industry that happens to fix cars.
  • The Power of Networking (00:28:22)
    Sara and Kent discuss the importance of attending industry events and networking, and how it can lead to meeting extraordinary leaders in the industry.
  • Surprises in the Industry (00:30:29)
    Kent shares his surprise at the amount of education required for automotive technicians.
  • Succession Planning (00:31:39)
    The group discusses the lack of succession planning in the industry and the need for business owners to start thinking about their exit plan from the day they open their shop.
  • Being a voice for younger people in the industry (00:34:38)
    Sara suggests discussing topics such as imposter syndrome and pressure that younger people in the industry may face and being transparent about their experiences.

Thanks to our Partner, NAPA AUTO CARE

Learn more about NAPA AUTO CARE and the benefits of being part of the NAPA family by visiting www.NAPAAutoCare.com

Connect with the Podcast:

-Join our Insider List: https://remarkableresults.biz/insider

-All books mentioned on our podcasts: https://remarkableresults.biz/books

-Our Classroom page for personal or team learning: https://remarkableresults.biz/classroom

-Buy Me a Coffee: https://www.buymeacoffee.com/carm

-The Aftermarket Radio Network: https://aftermarketradionetwork.com

-Special episode collections: https://remarkableresults.biz/collections

]]> TechForce: Powering Our Youth [RR 798] https://remarkableresults.biz/remarkable-results-radio-podcast/e798/ Fri, 18 Nov 2022 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/e796

TechForce Foundation is a national charity committed to powering technical careers so communities thrive. We are LIVE at AAPEX 2022 with members of the TechForce Foundation to discuss their critical role in engaging with the next generation of technicians .

Lisa Evans, Chief Development Officer

Keishawn Smith, Student and Advocate for TechForce

Jennifer Maher, Executive Director

techforce.org

Key Talking Points

  • The TechForce Network is an online social community and career hub that connects GenZ and Millennials in a way they want to connect – using the TechForce app or online network to find information, explore the career, discover schools, get scholarships, find apprenticeships and jobs, and flex their talents – all in one place.  TechForce collaborates with every willing school, company, association, and nonprofit across all sectors to identify solutions that help future and working techs navigate the career pathway, successfully getting them from pipeline to placement.
  • Food, shelter, and transportation- all involved in the automotive industry
  • Over the next five years, auto, diesel, collision, and aviation combined will need 1 million new technicians to keep up with demand. Last year alone, our tech schools only graduated in auto 29,000 students
  • Networking at AAPEX- CEO’s, executives in corporate companies, manufacturers etc 
  • TechForce was able to give out 1.6 million in scholarships last year and 17 million total since its inception 
  • It’s important for youths that their parents are supportive and help them reach their goals
  • Do you have a career map? To level up? Younger generations want a career path.
  • TechForce provides students & instructors with free, VIP access to races, rallies, shows, & events where they’ll meet employers & be surrounded by the passion of the industry
  • The TechForce Mobile STEM Career Center is a traveling hands-on exhibit designed to engage Gen Z and help them discover the rewarding career path as professional technicians in the transportation field. Part of TechForce’s national workforce development initiative, the Center can be deployed for indoor or outdoor activities and can scale from several hands-on activities to more than a dozen. It features a built-in exterior video wall as well as retractable awnings and two large free-standing shade covers.
  • Technicians need to get certified, trained, to get the right education, for them to be built up the right way
  • ‘Life Happens Grants’- #1 application is for car repair, #2 is for tire replacements
  • Diversity and Inclusion- less than 3% are female technicians, and 52% of the total population is female

Connect with the Podcast:

Aftermarket Radio Network

Subscribe on YouTube

Visit us on the Web

Follow on Facebook

Become an Insider

Buy me a coffee

Important Books

Check out today’s partners:

 

 

 

 

Set your sights on Las Vegas in 2022. Mark your calendar now … November October 31 – November 2, 2023, AAPEX – Now more than ever. Information at  AAPEXSHOW.COM

Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com

]]> Under 30: Our Future is Bright [THA 253] https://remarkableresults.biz/remarkable-results-radio-podcast/a253/ Thu, 09 Dec 2021 05:15:00 +0000 https://remarkableresults.biz/captivate-podcast/a252

Key Talking Points

  • Ad from craigslist- felt the culture and environment
  • AAPEX attendees- impressed with the material and training, meet people from the industry, stay ahead of curve, energizing
  • Breaking stereotypes of the automotive industry- surrounded by knowledge and opportunity 
  • Gaining interest if have no interest in cars- requires an interest in wanting to do better, higher purpose, “today I helped a single mom whose car broke down.” Providing perspective 
  • Passion vs purpose- passion can distract you, the purpose is a mental change and having an action
  • Customer service/community service- how can we pay it forward?
  • Business- like-minded individuals, excited to go to work, motivating each other 
  • Education and training- don’t fall behind, stay current
  • Guidance- years of experience 
  • Goals- shop owner, the industry needs to encourage young shop owners to grow and create a youth movement
  • “Dealership is an alternative to us”
  • Communication- vital in day to day operations, crucial for the success of yourself (be open and communicate to the owner and managers), meet the goals you set
  • What industry do you want to be a part of? What industry changes?
  • “Most of the time people don’t want to tell you what they want, they wait for you to tell them what you expect.”
  • Ego is the Enemy Book

Connect with the show:

Aftermarket Radio Network

Subscribe on YouTube

Visit us on the Web

Follow on Facebook

Become an Insider

Buy me a coffee

Important Books

Check out today’s partners:

This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com

Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few?

Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day.
Broadly helps you automatically request reviews so that your customers can promote your business with just one click. When you immediately ask for a review after service, when the experience is still fresh in their mind, you’re more likely to get a 5-star positive review. Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn’t that what you want a connected customer? See how Broadly can help grow your auto shop.  Visit www.getbroadly.com/chat to learn more.

The Panel

Ethan Smith, Service Advisor, Casey Automotive, Chantilly and Sterling, VA, 20 years old. Listen to Ethan’s other episodes HERE

Edgar Reyes, Service Director, Schertz Auto Service, Schertz, TX, 26 years old.

Nate Fink, Technician, Dynamic Automotive, Frederick, MD, 23 years old

 

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