Transforming Your Repair Shop to Professional Auto Service Center [THA 412]
The transition from a traditional repair shop to a professional auto service center requires a commitment to professionalism, continuous education, and a people first approach.
Join industry business coaches Cecil Bullard, Vic Tarasik, and Dave Schedin as they break down how to transform your auto repair shop into a professional service center that stands out and delivers exceptional value to your employees and clients.
remarkableresults.biz/a412
The Cost Of Wanting To Be Right: Finding Balance in Business and Life [RR 1014]
“Let’s stop hiding behind “I’m right and you’re wrong.”
Explore the profound impact of self-awareness on personal and professional development, the art of managing emotions, and the intentionality needed to create meaningful success. Tune in for practical insights and transformative ideas to elevate both your business and personal life.
remarkableresults.biz/e1014
Unstoppable Framework for Auto Shop Owners Part 3: Optimize Processes and Empower Your Team [RR 1012]
Focusing on the third part of a five-part ‘Unstoppable Framework for Auto Shop Owners’ series, Maryann Croce discusses strategies for optimizing processes and empowering teams. Mary Ann shares insights from her coaching experiences, including a case study of a client named Steve, who overcame burnout by streamlining operations and delegating tasks. The episode emphasizes the importance of continuous improvement, setting boundaries, and fostering a supportive team environment for business success.
remarkableresults.biz/e1012
Why Your Customers Might Be Lying (and How Neuromarketing Can Help!) [THA 409]
Discover how neuroscience insights can enhance customer relationships, optimize revenues, and create lasting brand loyalty. Matt Fanslow and Dr. David Weiman explain how marketing stimuli affect the brain, revealing a disconnect between conscious responses and subconscious reactions. Learn practical strategies to apply these concepts in your shop, from setting the right ambiance to creating unforgettable customer experiences.
remarkableresults.biz/a409
Education and Training: Staying Ahead of the Curve [RR 1011]
Recorded live at AAPEX 2024, this episode dives into the evolving landscape of industry standards and the critical right to repair movement. Gain valuable insights into AAPEX’s forward-thinking approach to education and technology, and discover how community and continuous learning are driving business success.
remarkableresults.biz/e1011
Future-Proof Your Business: When ‘What If’ Becomes ‘Now What?’ [FTR 113]
Joe Sevart discusses the critical importance of preparing for unexpected events. He shares personal experiences and client stories to illustrate the potential impacts of not having a contingency plan. Joe advises business owners to organize essential information and consult with professionals to ensure their business can withstand unforeseen tragedies.
remarkableresults.biz/f013
Embracing Regret: Learn and Grow From Past Mistakes [THA 407]
This engaging discussion covers the psychological underpinnings of regret, the importance of having a thought partner, and the value of optimism and activity in combating anxiety. Dr. David Weiman dives into the psychological aspects of regret and decision-making, while Murray Voth shares insights from his coaching experience, highlighting how regret can hinder business progress. Perfect for automotive professionals and business owners looking to advance their understanding and navigate their regrets effectively.
remarkableresults.biz/a407
Embrace Peer Reviews: Upgrade Your Business [RR 979]
Tom Sciortino discusses his recent peer review experience with the Institute’s Gears Performance Group. Tom shares how the review prompted significant improvements in his business, emphasizing the importance of accountability, team involvement, and a clean, organized work environment. The episode underscores the value of continuous improvement, personal growth, and the benefits of being part of a coaching organization.
remarkableresults.biz/e979
Strategies for Streamlining Workflow [THA 406]
This episode is packed with actionable insights and practical ideas, covering everything from managing parts efficiently, utilizing loaner cars, and optimizing communication to navigating the challenges of varied customer generations and improving the customer service experience.
remarkableresults.biz/a406
From Military Discipline to Automotive Leadership [RR 1005]
Recorded at the 2024 ASTA Expo, Carm Capriotto introduces Ryan Ragan, the newly appointed executive director of the Automotive Service and Tire Alliance (ASTA). The discussion dives into Ryan’s diverse background in non-profits, biomedical fields, healthcare, and international trade associations. Ryan shares his observations on the automotive industry’s challenges, particularly technician turnover, and outlines his plans to enhance training programs and engage younger generations. Emphasizing the importance of face-to-face interactions and community outreach, Ryan aims to foster a strong, supportive network within the ASTA organization.
remarkableresults.biz/e1005
Unstoppable Framework for Auto Shop Owners Part 2: Mastering Your Finances [RRR 1004]
Part 2 of the “Unstoppable” series, the episode focuses on “Mastering Your Finances.” Maryann Croce emphasizes the importance of understanding financial statements, calculating profit margins, and managing cash flow. She shares practical advice on building financial reserves and separating personal and business finances. The conversation aims to empower shop owners with financial literacy, enabling them to make informed decisions and ensure business sustainability.
remarkableresults.biz/e1004
To Your Health [THA 405]
Dive deep into the importance of health and wellness in the automotive aftermarket industry. This episode features insights from panelists Andy Bizub, Brian Walker, and Jaron Kleber, who discuss maintaining health through diet and exercise, the role of coaching and accountability, and the benefits of personalized nutrition. The conversation covers practical tips for keeping fitness routines while traveling, the connection between discipline and success in life and business, and the transformative effects of mindful dietary choices. Together, they underscore the crucial role of health in achieving personal and professional success, encouraging listeners to prioritize wellness amidst the demands of the industry. Tune in to discover sustainable, healthy practices to enhance your quality of life.
remarkableresults.biz/a405
The Top 12 Success Strategies From Professional Auto Service CEOs [RR 1000]
Welcome to a special milestone episode of “Remarkable Results Radio,” hosted by Carm Capriotto. As we celebrate our 1000th episode, we’re not only reflecting on the incredible journey we’ve taken together, but also unveiling something special—12 Success Strategies From Professional Auto Service Ceo’s, distilled from over 2,000 podcast episodes that have shared invaluable insights from industry leaders, shop owners, and experts.
Over the past nine years, Carm has gathered a wealth of knowledge from the brightest minds in the automotive aftermarket. Each episode has contributed to a deeper understanding of what drives success in this ever-evolving industry. These 12 strategies are drawn from the real-world experiences and lessons shared by our remarkable guests.
This episode is more than just a celebration—it’s a resource for you. These strategies are designed to help you evaluate and strengthen your business, ensuring long-term success in the automotive aftermarket. Thank you to our loyal listeners for your continued support, engagement, and feedback. You’ve helped shape the conversations that have led to these key takeaways.
Download the full copy of ‘The Top 12 Success Strategies from Professional Auto Service Ceo’s’: remarkableresults.biz/ceo
remarkableresults.biz/e1000
Listen and view episode notesEgo Death and Leadership: Redefining Success [RR 999]
Recorded at the ASTA Expo, discover strategies for scaling businesses, attracting top talent, and implementing efficient workflows. Tune in to gain valuable knowledge on leadership, accountability, and how continuous learning can drive transformative success in your automotive business.
remarkableresults.biz/e999
Shop Owners to the Rescue: Friends First, Competitors Second [THA 402]
Recorded at the 2024 Automotive Aftermarket Retailers of Ontario (AARO) Business Management and Lindertech Training Trade Show, join the discussion about the unparalleled camaraderie, local business support network, lifestyle changes, and management strategies shared among automotive business peers. These automotive industry leaders showcase the value of having a contingency plan and the impact of personal and professional transformations over the years.
remarkableresults.biz/a402
Unstoppable Framework for Auto Shop Owners Part 1: Core Values and Vision [RR 997]
This ‘Unstoppable Framework’ is designed to help auto shop owners enhance their business operations and achieve a better work-life balance. Maryann Croce emphasizes the importance of defining core values and vision, which serve as guiding principles and a roadmap for the business. The discussion highlights how these foundational elements foster consistency, build trust with customers, and create a positive team culture.
remarkableresults.biz/e997
Transitioning A Family Business To A Third Generation Leader [RR 996]
Recorded at the 2024 Automotive Aftermarket Retailers of Ontario (AARO) Business Management and Lindertech Training Tradeshow, the discussion highlights the significance of leadership, innovation, and continuous learning. 26 year old Dilraj Sekhon shares his insights on transforming a family business through education, embracing technology, and revitalizing their business model. With guidance from coach Alan Beech, his journey highlights the importance of vision, perseverance, and adapting to industry changes.
remarkableresults.biz/e996
Mastering Gross Profit: Real World Stories from Shop Owners [THA 401]
Recorded at the 2024 Automotive Aftermarket Retailers of Ontario (AARO) Business Management and Lindertech Training Trade Show, our panel discusses strategies for increasing gross profit, team harmony, and the significance of training the next generation of automotive professionals. By understanding and managing gross profit, embracing expert guidance, and fostering a culture of continuous improvement, shop owners can navigate the challenges of the industry and achieve long-term success.
remarkableresults.biz/a401
Leadership Deep Dive: Styles, Blind Spots, and Solutions [THA 400]
Explore key leadership archetypes like the Motivator, the Builder, and Servant Leadership. Our panel shares the must-know strategies for effective communication, team building, and personal growth. Plus, they highlight the power of peer groups, continuous learning, and adapting your leadership style to different situations. This episode is perfect for shop owners, managers, and anyone in the automotive repair industry who’s ready to improve their leadership skills.
remarkableresults.biz/a400
Bruised, But Battle Hardened Business [RR 992]
Recorded at the 2024 Automotive Aftermarket Retailers of Ontario (AARO) Business Management and Lindertech Training Trade Show, Armen Jacjakian, a shop owner who immigrated from Dubai to Canada, and Alan Beech, his business coach, share insights on overcoming initial business struggles, the importance of cash flow management, and the transformative impact of coaching. Listeners are left with valuable takeaways about the importance of mentorship, the need for flexibility in the workplace, and the critical role of customer service in building a thriving automotive business.
remarkableresults.biz/e992
Do You Have A No Culture, Culture In Your Business? [THA 399]
Do you believe that every shop has a culture, whether intentional or not? Discover how to define your desired culture and lean into empowering leadership and personal development. This episode is packed with actionable insights and real-life stories to help you transform your shop’s culture from the ground up. Whether you’re struggling with high turnover or just want to create a more positive work environment, this discussion has something for everyone.
remarkableresults.biz/a399
Human Connections: Mastering Soft Skills in the Modern Workplace [THA 398]
In this episode, Carm Capriotto brings insights into the critical role of soft skills in the automotive industry. The discussion centers around the importance of communication, empathy, and active listening in fostering better customer relationships and enhancing team dynamics. Perfect for business owners, service advisors, and automotive professionals looking to elevate their operations. Prioritize the development of soft skills within your team, and watch as your business thrives in a more supportive and cohesive environment.
remarkableresults.biz/a398
If You Had 364 Days Left to Live: What Would You Do Differently? [RR 986]
Craig Noel recounts his near-death experience from multiple blood clots in his lungs and how it profoundly affected his perspective on life, family, and business. This life-altering event led Craig to reevaluate his priorities, emphasizing the importance of relationships and intentional living. Craig shares how his absence from work revealed the strength of his team and the culture he built. The discussion covers overcoming the “I can’t” mentality, establishing accountability, and planning for unforeseen circumstances. Craig’s story inspires listeners to cherish relationships, embrace change, and focus on what truly matters in life.
remarkableresults.biz/e986
Are You the Biggest Constraint to Your Business Growth? [FTR 101]
AJ Nealey shares his journey from technician to business owner, highlighting key constraints to business growth in the auto repair industry. AJ emphasizes the importance of recognizing personal limitations, building a strong team, and implementing effective processes. He advocates for working “on” the business rather than “in” it and stresses personal development and accountability. This episode provides valuable strategies for overcoming challenges and creating a scalable business model, ultimately fostering long-term success.
remarkableresults.biz/f101
Creating a Culture of Accountability for Internal Succession [RR 983]
This episode centers on John Gustafson’s journey managing his automotive repair business, focusing on internal succession planning and implementing the Entrepreneurial Operating System (EOS). John shares his experience developing an internal succession plan, emphasizing the importance of nurturing leadership within his team. He explains how EOS has enhanced meeting structures, accountability, and strategic vision, fostering a motivated workforce.
remarkableresults.biz/e983