Making a Course Correction with Wesley Adams [AW 181]

Wesley Adams, a shop manager and radio host from Cincinnati shares his experiences in leadership, the importance of course correction in business, and the value of continuous learning. He discusses his mentorship under his boss, Bryan Kauffeld, and the adjustments they made in their business during the COVID-19 pandemic. Wesley also talks about his recent shift to managing a transmission shop and the importance of intuition and situational awareness in his role.
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Unlocking Higher Levels of Learning [896]

Recorded Live at ASTE 2023, Jim Cokonis kicks off the conversation with a mention of the late Anthony Williams and his innovative concept of “the Sage on the Stage” in training and education. This approach emphasizes the importance of learners discovering knowledge on their own, rather than being passive recipients of information. Jim also discusses his role as the Executive Director of the Auto Talent Co-Op led by John Gustafson in California, a non-profit organization aimed to solve the talent gap and technician shortage in the industry.  
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Are You Stealing From Yourself? [THA 351]

“When you take cash from the business, you are strangling cash flow, and you end up in a situation where you can’t pay your bills.”

Murray Voth, Rick White, and Bill Haas discuss the consequences of not reporting income, the importance of understanding cash flow in business, the pitfalls of tax evasion, and using personal credit cards for business expenses. It’s not just about making money, but also about managing it effectively.
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Succession in Real Life [AW 180]

Bob Ward discusses the importance of early and thorough succession planning, using real-life examples of both successful and unsuccessful transitions. Bob emphasizes the need for business owners to develop their successors and to consider their employees’ career goals. It’s never too early to start thinking about the future of your business and who might be capable of carrying it forward.
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Intentionally Lowering Tensions in Conversations [RR 893]

In our fast-paced world, tension is a common occurrence in various aspects of life, including work, relationships, and competition. Dan Taylor discusses the concept of the “Three P’s” – purpose, process, and payoff – as a way to set clear expectations and lower tension. He also emphasizes the role of active listening, empathetic engagement, understanding others’ perspectives and the importance of nonverbal communication. Remember, the art of conversation is a journey, not a destination. Let’s continue to learn and grow together.
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Defining Mentoring and Its Role in Implementing Change [AW 179]

Gary Gunn discusses how mentoring differs from coaching and how it can benefit shop owners in defining their own success and implementing necessary changes in their businesses. Gary shares his experience as a mentor and offers tools and strategies for shop owners to implement new ideas and overcome challenges. He emphasizes the importance of working on the business and oneself, creating a scoreboard for business performance, and understanding the true cost of doing business. Gary also explains the role of a true mentor and the value of assessments in tailoring mentoring approaches. Carm and Gary believe that mentoring can enhance the value of coaching and help shop owners gain confidence and make informed decisions.
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Family Business: The Dads [THA 349]

Shop owners and fathers Charlie Marcotte and Paul Campanella discuss the topic of passing down a family business to the next generation. They emphasize the importance of aligning roles and skill sets, providing training and guidance, and setting realistic expectations for children joining the family business. They also explore the value of mentorship, learning from outside sources, and the challenges and rewards of running a family business. Whether you’re considering integrating your family into your business or looking for ways to make adjustments, this episode is a must-listen!
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Overcoming the Challenges of Apprenticeship Programs [RR 891]

Jake Sorensen shares his experiences with running an apprentice program at McNeil’s Auto Care. Initially, they were able to find suitable applicants easily, but as time went on, they faced challenges in finding the right candidates.  Jake also talked about the practical skills gap he has observed in the younger generation. He shared an anecdote about an apprentice who had never drilled a hole in a wall or hung anything before. Despite this knowledge gap, Jake believes that with the right attitude and willingness to learn, the right apprentices can become great technicians in the future.
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Life Calibration: From Burnout to Balance [THA 348]

Our panel explores the challenges of achieving work-life balance and how it affects busy professionals and entrepreneurs. The key takeaway was the importance of operating with the mindset of wanting employees’ lives to work both inside and outside of the shop. Eddie Lawrence shared his personal story of experiencing a health crisis in 2015, which served as a wake-up call for him. As a business owner, he had been prioritizing his work over his own well-being. This realization led him to create ‘Life Calibration,’ a framework to help individuals prioritize and improve different areas of their lives, not just for themselves but also for their teams.
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Speaking Greatness Into Your People [RR 889]

Dan Taylor and Rod Olson discuss leadership principles and creating a culture of recognition in the automotive industry. They emphasize the importance of recognizing and affirming people in the workplace, being sincere and specific in recognition, and creating a psychologically safe environment. They also discuss the impact of positive language, effective communication, and the role of coaches and leaders in helping individuals and teams reach their full potential. Remember, as leaders, our words have the power to inspire, motivate, and shape the culture of our organizations. Let’s use them wisely!
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5 Steps to Max Your Potential and Maintain a Healthy Work Life Balance [AW 177]

Jaron Kleber, National Sales Manager of Repair Shop of Tomorrow, discusses the importance of maintaining a healthy work-life balance and maximizing one’s potential. Jaron explains the negative effects of hitting the snooze button and shares his personal routine for starting the day off right. The conversation then shifts to investing in personal goals and well-being, and the importance of treating employees like family. It’s crucial to take a step back from the daily grind and ask oneself what should be done right, rather than focusing on what is being done wrong.
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High Performance Leadership Training [RR 888]

Carm Capriotto introduces a group of automotive industry professionals who are part of a leadership program led by Shawn Gilfillan. This group has been working on a 20-week program designed to enhance leadership skills and empower teams in the automotive industry. The program emphasizes the importance of self-talk and changing one’s self-perception to become a better leader. They highlight the benefits of using the DISC test to understand themselves and their team members better, promoting understanding and empathy. They also discuss the positive impact of active listening and effective communication in resolving conflicts and improving relationships. They emphasize the value of continuous learning and the benefits of joining a leadership coaching group.
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The Google Nerds’ Guide to Streamlining Your Business [RR 887]

AJ Nealey and Joe Hanson discuss the use of Google Workspace in their businesses. They explore the different applications within Google Workspace, such as Google Meet, Gmail, Google Sheets, Google Docs, Google Slides, Google Calendar, and Google Drive, and how they utilize them for communication, document storage, and collaboration. They also discuss the benefits of controlling intellectual property, and the efficiency and organization that Google Workspace provides. 
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Conference ROI: Extend Your Conference Investment 10X [RR 886]

Carm Capriotto and Maryann Croce discuss the importance of attending industry conferences and how to maximize their value. They provide tips such as having a growth mindset, planning ahead, and taking action on what is learned. They emphasize the value of networking, exchanging contact information, and respecting sponsors, speakers, and vendors. They also recommend documenting insights, taking pictures and videos for social media, and representing your business professionally. After the conference, they suggest debriefing, discussing takeaways, and creating a plan of action. 
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Build Your Labor Rate From the Ground Up: Part 2 [THA 346]

Part 2 of our labor rate discussion in the automotive aftermarket industry. Our panel emphasizes the importance of setting labor rates based on the shop’s own expenses and profitability, rather than comparing them to competitors. They also stress the need for regular labor rate increases and educating staff about the financial aspects of running a shop. They address fear and mindset issues that can affect labor rates and overall success. The episode provides valuable insights and advice for shop owners in effectively setting and managing their labor rates.
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The Unspoken Reality of Grief [RR 885]

Jock Brocas, Author, Publisher, Researcher and Evidential Medium discusses the topic of grief and its impact on individuals and society. Jock shares his personal experience with grief and emphasizes the importance of integrating it into our lives rather than trying to recover from it. He explains there is a societal fear and discomfort surrounding grief and how it affects our ability to support those who are grieving. Jock offers insights on empathy versus sympathy and encourages engaging with those who are grieving. He also discusses the transformative power of grief and the importance of leaders in the automotive industry supporting their team members who may be grieving. Jock shares his simple model for coping with grief and emphasizes the power of choice. It’s our hope that this conversation will inspire you to approach grief with empathy, understanding, and acceptance.
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The Roadmap to Success: Work Smarter Not Harder [RR 884]

Dan Taylor discusses various aspects of running a successful automotive repair business. He emphasizes the importance of having a roadmap to success, repackaging information to resonate with different people, utilizing reliable shop management systems, client and employee retention, effective marketing strategies, well-defined processes and procedures, and artificial intelligence in the industry. The episode concludes with a discussion on the importance of making money in the automotive repair industry and the need for a paradigm shift towards maintenance and customer service.
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Elevating Professionalism Through Language and Terminology [THA 345]

Our panel discusses the topic of language and terminology changes in the automotive aftermarket service industry. It’s important to use clear and professional language with employees and customers, as well as the significance of honesty and trust in communication. They also touch on the distinction between “technician” and “mechanic” and the need for ongoing training and teamwork. We hope that our discussion will inspire you to reflect on your own communication practices and make necessary improvements.
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Lunch and Learn Training: How It’s Done! [AW 174]

Ryan Baxter, the owner of Modern Auto Service in Fruitland, Idaho, shares his approach to training, including setting aside dedicated time every week and bringing in trainers for technical and personal development. Ryan emphasizes the positive impact training has had on his business and the value of continuous learning.
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Lost Everything: Started from Scratch and Bought a Shop [RR 882]

Aaron Weber, a shop owner from D & E Auto Repair in Chico, California, discusses his experience during the devastating Paradise Campfire in November 2018. Aaron shares how he and his family lost everything in the fire and had to start from scratch. He is transparent about the challenges they faced, including dealing with insurance, finding temporary housing, and seeking assistance. Despite the difficulties, Aaron emphasizes the importance of compassion and empathy, and how this experience has made him a better leader. 
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S.O.B: Son of Boss [THA 344]

Carm Capriotto hosts a panel discussion on family businesses, specifically focusing on the challenges faced by sons of bosses (SOBs). Andrew Marcotte and Anthony Campanella share their experiences of working in their family businesses and the unique dynamics that come with it. They discuss the perception of nepotism and the importance of earning respect and value in their own right. They also discuss leadership development, work-life balance, communication, and succession planning in family businesses.
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Who is Your Customer Experience Officer (CXO)? [AW 173]

Nichole Bennecoff discusses the importance of customer experience in the automotive industry. Nicole shares her company’s focus on customer experience and introduces Taylor, a client success representative who manages communication between clients and the company. Taylor’s responsibilities include monitoring client communication, arranging loaner vehicles, supporting service advisors and providing excellent customer service. Nicole and Carm also touch on setting client expectations, appearance, and the importance of listening to service advisor calls. 
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The Art of Onboarding: A Deep Dive Into Employee Training and Development [RR 880]

Murray Voth discusses the importance of teaching and training employees instead of assuming they have common sense or knowledge. He shares personal anecdotes and observations from the automotive industry to highlight the need for employers to nurture a natural curiosity and desire to learn in their employees. He also discusses effective teaching and training methods, the importance of understanding employee strengths and preferences, and the significance of clear expectations and policies during the onboarding process.
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Personal Struggles in the Workplace: Lessons from Joe Marconi [AW 172]

Ever wondered what makes a leader truly great? Joe Marconi discusses the value of being approachable, connecting with your employees on a personal level, asking about their life outside work, and genuinely caring – it all contributes to a positive work environment. Remember, leadership is a constant learning process. Let’s nurture empathy, be open to self-reflection and keep the balance between old school values and new school flexibility.
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Transforming Lives One Bike at a Time: The Impact of Philanthropy [THA 342]

Fernando Miranda, Aleta and Kevin Delaney and Jeremy Behling discuss their participation in the Transformers 2022 Summit in Cancun, where they took part in a team-building “Build a Bike” activity. The panel share heartwarming stories of giving bikes to local students in need and sponsoring their education. They emphasize the importance of philanthropy and how it can have a positive impact on both the community and business. Carm encourages listeners to have a giving heart and take action to help others. The episode aims to inspire listeners to make a positive impact in their own communities.
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