Employee Review Process with Bryan Kelley [RR 625]

Bryan Kelley, owner of Valley Automotive Electric, Covington, WA, and Chairman of ASA Northwest. Bryan’s previous episodes HERE.

  • Hiring Practices RR 611  Humble
  • Hungry
  • People Smart
  •  Employee reviewsShould be a win for the business and a win for the internal customer (employees)
  • The corporate review process tends to be about the business covering its backside- a reason to fire an employee with justification, and building an employee database
  • Is your supervisor the person that should be doing employee reviews?- If you’re not around your employee more often than not being around them, then how are you able to do a full review? What is the pulse of the culture inside the business?
  • Owners focus on KPI’s, building the business and building employees- but are you building your employees as a person? Are you making them better people?
  • The more employees know and can do, the more they can do for you. 
  • Review process- you must have trust with all employees and management Schedule one on one informal meeting- listen to your employee and ask questions (Bryan goes to Thai restaurant) and give them a goal sheet- 1 year, 5 years, tomorrow both in work and personally
  • Set peer review during 1 hour Friday lunches together- each employee discusses best and worst 3 things about themselves. 
  • The other employees can only respond by asking for clarification- no prejudging negatives or positives. Also rate themselves 1-3 with “Humble, hungry smart”  
  • Often times the team will rate you higher than you rate yourself
  • When everyone has had their individual turn, everyone can start discussing each other
  • If no one talks, Bryan knows there’s a problem 
  • Peer review matters more to an individual person- attitudes can affect business culture 
  • Thanks to Bryan Kelley for his contribution to the aftermarket’s premier podcast.
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About the author, Carm Capriotto, AAP

Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.

Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.

As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.

Follow the podcast on your favorite podcast listening app and always listen to learn just one thing!