FTR 020: The Automotive Aftermarket Must Decide To Charge for a Comprehensive Vehicle Inspection

Craig O’Neill urges the industry to come together and decide to charge for a comprehensive vehicle inspection before it is too late and it becomes another free undervalued service.

Key Talking Points

• He wants to know the root cause of the tech being challenged on taking too long to do a DVI.
• He is not OK that some techs are not being paid for the time they are doing inspections.
• It is very rare that a plumber, electrician, or HVAC person would do an inspection for free. There is usually a base service charge to find out the problem or to get a health checkup on your home’s system.
• Craig says that the DVI has no value if there isn’t a charge.
• The inspections are being done to identify vehicles health and to find problems to bring peace of mind for the safety and reliability of the vehicle.
• The industry must charge for the complete health report of the customer vehicle.
• The power of this service, when sold to your client, shows the path for maintenance and repair for the next year.
• Include a shorter version of a DVI in your oil change service and increase the price of that service.

• A special thanks to Craig O’Neil for sharing his passion – For The Record.
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