Under 30: Our Future is Bright [THA 253]
Key Talking Points
- Ad from craigslist- felt the culture and environment
- AAPEX attendees- impressed with the material and training, meet people from the industry, stay ahead of curve, energizing
- Breaking stereotypes of the automotive industry- surrounded by knowledge and opportunity
- Gaining interest if have no interest in cars- requires an interest in wanting to do better, higher purpose, “today I helped a single mom whose car broke down.” Providing perspective
- Passion vs purpose- passion can distract you, the purpose is a mental change and having an action
- Customer service/community service- how can we pay it forward?
- Business- like-minded individuals, excited to go to work, motivating each other
- Education and training- don’t fall behind, stay current
- Guidance- years of experience
- Goals- shop owner, the industry needs to encourage young shop owners to grow and create a youth movement
- “Dealership is an alternative to us”
- Communication- vital in day to day operations, crucial for the success of yourself (be open and communicate to the owner and managers), meet the goals you set
- What industry do you want to be a part of? What industry changes?
- “Most of the time people don’t want to tell you what they want, they wait for you to tell them what you expect.”
- Ego is the Enemy Book
Connect with the show:
Check out today’s partners:
This episode is brought to you by Shop-Ware Shop Management. It’s time to run your business at its fullest potential with the industry’s leading technology. Shop-Ware Shop Management will increase your efficiency with lightning-fast workflows, help your staff capture more sales every day, and create very happy customers who promote your business. Shops running Shop-Ware have More Time and generate More Profit—join them! Schedule a free live demonstration and find out how 30 minutes can transform your shop at getshopware.com
Are you seeing auto shops in your area get hundreds of 5-star Google reviews and are you feeling left behind because your shop only has a few?
Hey look, Broadly is your answer to getting more online reviews. With more reviews, your business will rank higher in search results — and that means more customers coming into your shop every day.
Broadly helps you automatically request reviews so that your customers can promote your business with just one click. When you immediately ask for a review after service, when the experience is still fresh in their mind, you’re more likely to get a 5-star positive review. Plus, asking for feedback makes your customer feel valued and more connected to your business. Isn’t that what you want a connected customer? See how Broadly can help grow your auto shop. Visit www.getbroadly.com/chat to learn more.
The Panel
Ethan Smith, Service Advisor, Casey Automotive, Chantilly and Sterling, VA, 20 years old. Listen to Ethan’s other episodes HERE
Edgar Reyes, Service Director, Schertz Auto Service, Schertz, TX, 26 years old.
Nate Fink, Technician, Dynamic Automotive, Frederick, MD, 23 years old
About the author, Carm Capriotto, AAP
Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.
Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.
As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.
Follow the podcast on your favorite podcast listening app and always listen to learn just one thing!