Service Advisor Pay Plans [THA 301]
How many jobs do your service advisors have? Who covers when you are short-handed? How many technicians per advisor do you have? Are you using technology and systems to a service advisor’s advantage? How clear are your objectives to everyone in the shop? What are some different pay plan options?
Watch the Episode on YouTube
Dave Schedin, CompuTrek Automotive Management Systems. Dave’s previous episodes HERE
Bryan Kelley, Valley Automotive Repair & Electric, Covington, WA. Bryan’s previous episodes HERE.
Jeff Grassman, Carsmart Auto Service, Sumner, WA. Jeff’s previous episodes HERE
Dave Kusa, owner of AutoTrend Diagnostics in Campbell, CA. Listen to Dave’s other episodes HERE.
Key Talking Points
- Service advisor ranked 5th or 6th most stressful job- how many jobs do your service advisors have? Who covers when you are short-handed? How many techs per advisor?
- Are you using technology and systems to a service advisor’s advantage?
- How clear are your objectives to everyone in the shop?
- Building a model with everyone involved and everyone wins- 360-degree view with transparency with the numbers of the business
- What is your culture? Hiding numbers?
- It is about the money, but it’s not about the money- the incentive is to motivate and not ‘just enough to get by,’ and it has to be customizable based on their level. The plan has to have a direction.
- Ask a mentor, coach, peer
- Incentivizing the behavior- it has to be attainable
- Future for advisors? Self-check in? Will they be needed?
- Other compensations, no weekends? Hours of operation M-F? Lunch break schedule? Vacation time? Medical/dental cost paid by the employer?
- If you have a family culture, what about the kids or spouse? College fund? Spouse bonus?
Connect with the Podcast
Check out today’s partners:
Shop-Ware: More Time. More Profit. Shop-Ware Shop Management getshopware.com
Delphi Technologies: Keeping current on the latest vehicle systems and how to repair them is a must for today’s technicians. DelphiAftermarket.com
About the author, Carm Capriotto, AAP
Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.
Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.
As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.
Follow the podcast on your favorite podcast listening app and always listen to learn just one thing!