Should I Hire A Shop Manager? [THA 413]

Thanks to our Partners, NAPA TRACS, Auto-Fix Auto Shop Coaching, and Today’s Class

Explore the pivotal moment when an automotive shop owner must decide to hire a shop manager. Learn about the challenges and benefits of bringing in a manager, different approaches to onboarding, and the impact on business operations. The experts share personal stories, management strategies, and advice for identifying the right time and person for the role. Whether you’re a single-shop owner or managing multiple locations, this episode provides valuable insights into enhancing your business efficiency and growth.

Larry Rose, Larry’s Automotive, Newburgh, IN

Andy Adams, Adam’s Garage, Terre Haute, IN

Steve Finzel, Finzel’s Mastertech, Terre Haute, IN. Steve’s previous episodes HERE

Show Notes

• Watch Full Video Episode
• MACS Training Event & Trade Show, Jan 30 – Feb 1, Orlando, FL: https://macsmobileairclimate.org/
• Importance of Hiring a Manager (00:01:07)
• When to Hire a Manager (00:03:02)
• Transitioning Roles (00:04:05)
• Challenges of Managing Alone (00:04:54)
• The Role of SOPs (00:08:23)
• Building Relationships with the Team (00:11:08)
• Finding the Right Manager (00:12:02)
• Managing the Team Structure (00:14:00)
• Navigating Cultural Changes (00:14:21)
• Understanding Temperature in Management (00:16:58)
• Realization of Need for a Manager (00:17:54)
• Guilt Factor of Owners (00:18:57)
• Checking Staff Moods (00:19:12)
• Management by Walking Around (00:20:49)
• Tools for Success (00:21:57)
• Distinction Between Roles (00:22:51)
• Need for Leadership (00:25:02)
• Challenges of In-House Promotions (00:27:00)
• Leadership Development (00:27:53)
• Compensation Strategies (00:30:24)
• Internal vs. External Hiring (00:31:49)
• Managing Shop Communication (00:34:03)
• Life Changes and Business Management (00:35:38)
• Exit Strategy and Business Value (00:36:59)
• Hiring Better Talent (00:37:57)
• Coaching and Personal Growth (00:39:44)

Thanks to our Partner, NAPA TRACS

NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/

Thanks to our Partner, Auto-Fix Auto Shop Coaching

Proven Auto Shop Coaching with Results. Over 61 Million in ROI with an Average ROI of 9x. Find Coach Chris Cotton at AutoFix Auto Shop Coaching on the Web at https://autoshopcoaching.com/

Thanks to our Partner, Today’s Class

Optimize training with Today’s Class: In just 5 minutes daily, boost knowledge retention and improve team performance. Find Today’s Class on the web at https://www.todaysclass.com/

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The Aftermarket Radio Network: https://aftermarketradionetwork.com/

Remarkable Results Radio Podcast with Carm Capriotto: Advancing the Aftermarket by Facilitating Wisdom Through Story Telling and Open Discussion. https://remarkableresults.biz/

Diagnosing the Aftermarket A to Z with Matt Fanslow: From Diagnostics to Metallica and Mental Health, Matt Fanslow is Lifting the Hood on Life. https://mattfanslow.captivate.fm/

Business by the Numbers with Hunt Demarest: Understand the Numbers of Your Business with CPA Hunt Demarest. https://huntdemarest.captivate.fm/

The Auto Repair Marketing Podcast with Kim and Brian Walker: Marketing Experts Brian & Kim Walker Work with Shop Owners to Take it to the Next Level. https://autorepairmarketing.captivate.fm/

The Weekly Blitz with Chris Cotton: Weekly Inspiration with Business Coach Chris Cotton from AutoFix – Auto Shop Coaching. https://chriscotton.captivate.fm/

Speak Up! Effective Communication with Craig O’Neill: Develop Interpersonal and Professional Communication Skills when Speaking to Audiences of Any Size. https://craigoneill.captivate.fm/