RR 032: Malcolm Sissmore on Telematics

On PointMalcolm Sissmore is a wealth of knowledge on telematics and provides great insight on the subject.  Malcolm is with Delphi Product and Service Solutions. He is the North American Sales Director: Traditional Markets & Telematics and the Country Director Canada.

Many of our guests have discussed telematics technology as a potential disruptor or opportunity. Besides this in-depth episode on Telematics, recently Donny Seyfer in episode 30, talks about his involvement with ASA on building an industry forum to be sure there is availability to data for all participants. Malcolm does mention this in our interview.

Bottom line you cannot be out of the knowledge loop on telematics, be it embedded or aftermarket, and how the data can be used as a connection to your customer. Everyone spends to get and retain customers, this is one very key retention opportunity for all the right reasons.

Get out your pen and paper here’s Malcom Sissmore from Delphi Product and Service Solutions to go ON-POINT about Telematics …. Enjoy.


Some Stats:

-Cars sold with Embedded Telematics:

  • 2012: 2%
  • 2014: 20%
  • 2017: 45%
  • 2020: 90%
  • By 2020 250M cars will have connectivity
  • (Source: Gartner Research ‘Predicts 2015: The Internet of Things’)

-By 2020 150M drivers will actually use their connectivity. (Source: IHS Automotive)

About the author, Carm Capriotto, AAP

Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.

Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.

As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.

Follow the podcast on your favorite podcast listening app and always listen to learn just one thing!