Beyond Kumbaya: 3 Steps to Real Employee Buy-In [RR 1035]
Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network
Recorded at the 2025 Institute Summit, workplace culture expert Dr. Jessica Kriegel discusses her data-driven framework for boosting business performance through clarity, alignment, and accountability, anchored by her “Results Pyramid,” which highlights how beliefs and experiences shape outcomes.
The discussion unpacks what truly defines organizational culture, the power of storytelling to inspire change, and challenges common generational stereotypes in the workplace, advocating instead for a focus on individual motivations and behaviors.
Dr. Jessica Kriegel, Chief Strategy Officer of Workforce and Labor for Culture Partners
Dr. Jessica Kriegel is driven by data and defined by results. She transforms corporate culture for success. As seen on CNBC, MSNBC, CNN, NBC, FOX Business, New York Times, Wall Street Journal, Forbes, and more, Jessica is a household name for all workplace, labor, leadership, women in the workplace, and job markets. Her renowned “Culture Equation” was acquired by Culture Partners in 2021, where she is currently Chief Strategy Officer of Workforce and Labor. https://www.jessicakriegel.com/
Show Notes
- Watch Full Video Episode
- The Institute of Automotive Business Excellence: https://www.wearetheinstitute.com/
- Overview of Dr. Jessica Kriegel (00:00:00)
- Three-Step Change Equation (00:02:47)
- Accountability in Business (00:03:31)
- Results Pyramid Explanation (00:04:11)
- Beliefs and Experiences (00:05:09)
- Defining Workplace Culture (00:06:50)
- Hospital Story for Illustration (00:12:02)
- Transformative Change Through Storytelling (00:14:09)
- Culture of Caring (00:15:09)
- Storytelling in Meetings (00:15:58)
- Generational Dynamics (00:17:51)
- Technology Adoption Across Generations (00:20:37)
- Connecting with Dr. Kriegel (00:22:23)
Thanks to our Partners, NAPA Auto Care, NAPA TRACS and Automotive Management Network
Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care
NAPA TRACS will move your shop into the SMS fast lane with onsite training and six days a week of support and local representation. Find NAPA TRACS on the Web at http://napatracs.com/
Get ready to grow your business with the Automotive Management Network: Find on the Web at http://AftermarketManagementNetwork.com for information that can help you move your business ahead and for the free and informative http://LaborRateTracker.com
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The Aftermarket Radio Network: https://aftermarketradionetwork.com/
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About the author, Carm Capriotto, AAP
Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.
Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.
As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.
Follow the podcast on your favorite podcast listening app and always listen to learn just one thing!