Key Talking Points
- Donnie Hudson, 3 Location, Troy Auto Care, Troy, MI
- Retaining great employees
- Listen to your employees and keep the morale up
- Flexible schedules
- Feedback- transparent communication
- Take care of your people and they will take care of you
- AJ Nealey, Nealey Auto Service, Edgewater and Deale, MD
- Talent mining (Finding superstars)
- Hand in hand with retention
- Your employees should be your biggest advocate and biggest fan
- Do you have the right culture internally and align with your organization?
- Can new hires be adaptable to a new culture they aren’t used to?
- Each role builds the company
- Seth Thorson, Eurotech, New Brighton, Woodbury, Medina, MN
- Tesla Factor
- Electric cars break and need repair/maintenance- an opportunity
- Tesla training starting to come to the market
- “Service Mode” disables live view and summon capabilities
- Don’t say no to EV’s
- Dr. Laura Shwaluk, The Auto Shop, Plano, TX
- Retaining great employees
- “Now Hiring” signs no longer work
- 50-65% of workers that are currently working are either actively looking for a new job or open to a new job
- How engaged are your employees with their work and the business?
- When you lose an employee you lose productivity
- Employees are looking for a “home”- core values, being appreciated, respect from owners and team members, integrity, achievement projects, sportsmanship
- Emily Chung, AutoNiche, Markham, ON
- Attracting the next generation
- By the time we talk to them about trades mid to late high school it’s already too late. We need to get them interested at a younger age and get rid of the stigma with parents
- Capturing the youth- by high school they have already formed their opinion of their career paths.
- How are you portraying your shop? What does it look like to the parents?
- Keith Perkins, L1 Automotive Diagnostics, Tulsa, OK
- Mobile Car Repair Trend (Vehicle Service)
- Working on a car in someone’s driveway- unsafe
- Over 60 google listings in the local area of Tulsa, OK, less than 10% are more than 4 years old of mobile auto repair business-wide acceptance
- Facebook Marketplace/Craigslist- individuals ready to perform repairs
- What started this movement? Technicians that didn’t have a “home”
- Consider “concierge service” for picking up and driving back
- Colleen Yarger, Mark’s Independent Service, Chatsworth, CA
- Aging fleet
- Car shortage- people aren’t as willing to get new cars.
- 10-15 year old cars is the new niche- bigger tickets
- Automobiles that are age 12 years or older are anticipated to increase by 15%
- The number of vehicles 5 years old or less is predicted to increase by almost 25%.
- Research shows in 2021, there will be an estimated 76 million vehicles aged 16 years or older in the United States.
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