Transferring Technical Knowledge – Isaac Rodell and Keith Perkins [RR 802]
Keith Perkins, L1 Automotive Diagnostics and Program, L1 Automotive Training, Listen to Keith’s previous episode HERE.
This is Isaac Rodell’s first appearance on Remarkable Results Radio. Find Isaac on Facebook “Isaac Rodiesel”
Talking Points:
- The struggle to improve the transfer of technical knowledge is the same people show up to training every seminar. Yet there are a few new faces but not enough to make a larger impact on the need and value of training.
- How do we connect with people who do not seek out training on their own
- Paying for training, room, board, and time off needs to be the standard in the industry
- When Issac owned his shop, he made the same mistake that so many shop owners today are making and not supporting 100% of his technician’s training requirements (registration, room, board, and making their pay whole)
- Only shop owners who attend training can see the value. Once they attend, they are all over it and turn their training commitment into a pillar of their company
- Training pays it does not cost
- There are many deals available for equipment for pennies on the dollar from shops that are liquidating. This a sign of the times when shop owners hesitate to become a business person
- The first hybrid in the US was Honda Insight in 1999
- Many of our young trainers have never set a carburetor
- Job security to work on ICE (Internal Combustion Engines) for many, many years to come as the age of the car grows by about 6 months per year and we currently are at 12.9 yrs
- Buy a used 2005-2009 Toyota Prius to work on, to use as a training vehicle, and to wrap with the wording ‘We Service Hybrids.’
- There is a worst-case scenario from Toyota about placing the keys about 20’ from the car when doing an oil change.
- Verify the car is off when doing an oil change on the IC Engine
- Issac and Keith are in the Mobile Diag. The dynamic of the job is changing because many shops are tooling up, and there is more competition than ever
- Big pivot to remote programming
- Issac encourages the young generation to go to training and will sponsor someone each year to go to ASTE
- If senior members of a shop avoid going to training, invest in your young people.
- 20% of technicians are 55 -64 average age from a survey. Astonishing number
- In high school, 90% of men worked on their cars back in the day when there was shop class
- Today very few high schools have shop classes and must send their students to a co-op center
- Reference Bob Cooper Episodes with consumer panel HERE
- Kieth and Issac are not fans of Flat Rate.
- When a technician returns from training within 2 weeks, be sure he/she teaches a short class of the training they had.
- Practice what you learn and teach what you learn
- When you teach, you learn
- Fight the 30-day forgetting curve
- Crispy Cream Waffle Video HERE
- Issac has been making laptops for OE programming since 2014
Connect with the Podcast:
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About the author, Carm Capriotto, AAP
Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.
Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.
As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.
Follow the podcast on your favorite podcast listening app and always listen to learn just one thing!