Business is Tough

Breaking Through When Business Gets Overwhelming
You know business is tough—that’s not news to anyone running an automotive repair shop. But here’s what might surprise you: the biggest barrier between you and success isn’t the economy, competition, or even cash flow. It’s often the gap between loving to repair cars and knowing how to run a profitable business.
The Passion Trap
Many shop owners start the same way: you loved fixing cars, so you opened a shop. That passion is your greatest asset, but it can also become your most significant limitation when the business side overwhelms the technical side you excel at.
Sound familiar? You’re constantly discounting services to win work. You can’t attract top-tier technicians because you can’t afford competitive wages—because you’re not generating enough profit. You need the latest diagnostic equipment, but there’s never enough capital for investments.
Meanwhile, you see other shops in your area thriving, and you wonder: What are they doing that I’m not?
The Real Solution Is Closer Than You Think
The answer isn’t a secret formula or lucky break. It’s you—specifically, your willingness to develop the business acumen that matches your technical expertise.
Running a successful automotive repair business requires mastering three critical areas:
Business and Financial Knowledge: Understanding your numbers, pricing strategies, and profit margins Systems and Processes: Creating repeatable workflows that deliver consistent quality and efficiency and Leadership Skills: Building a team and culture that drives both customer satisfaction and profitability
Your Path to Growth
Join a Peer Group
Look for business development groups in your area. Your parts supplier likely hosts local meetups—NAPA’s Business Development Groups (BDG) are excellent examples. These groups connect you with other shop owners facing similar challenges and sharing proven solutions.
Find a Business Coach
This might be the most important investment you make. I know, I know—you didn’t start your business to have someone tell you what to do. However, the reality is that every successful business owner has sought guidance from experts. They humbled themselves enough to learn from others who had already solved the problems they were facing.
A good coach becomes your accountability partner, helping you see blind spots and implement changes that move the needle on profitability.
Learn from Success Stories
Ten years ago, I started podcasting specifically to share these success stories. What we discovered was remarkable: every thriving shop owner had humble, challenging beginnings. The difference? They wanted more and actively sought ways to achieve it.
If you’re ready to take your business to the next level, visit my website and search for “Coach.” Link HERE. Listen to those episodes, discover different coaching approaches, and find someone with whom you can connect. Most coaches will offer a complimentary consultation to determine if you’re a good fit.
Your Next Step
Labor Day has passed—let’s use this momentum to charge into fall and winter with renewed purpose. The tools, knowledge, and support you need are within reach. The question is: are you ready to invest in becoming the business owner your technical skills deserve?
Your customers need what you do. Your community benefits from your expertise. You just need to match that technical excellence with business excellence.
The choice—and the power to change—is yours.

About the author, Carm Capriotto, AAP
Carm is the founder and host of the Remarkable Results Radio Podcast and the pioneer of automotive aftermarket podcasts. Carm calls on his years of experience in the aftermarket to bring engaging stories from his guests.
Listen to raw, unfiltered, honest, and sincere stories that include insights, trends, best practices, and expertise. Each interview brings an opportunity to learn one new thing through the stories of personal achievement. Many podcast guests tell their story of transformation from working in their business to working on it.
As host of over 1,000 episodes, Carm uses his enthusiasm and passion for the aftermarket especially the service sector to take his listeners on a journey showcasing successful service professionals’ paths to Remarkable Results. He also enjoys interviews with aftermarket industry thought leaders who bring their industry perspectives to his listener.
Follow the podcast on your favorite podcast listening app and always listen to learn just one thing!