Posts by Carm Capriotto, AAP
Transforming Your Repair Shop to Professional Auto Service Center [THA 412]
The transition from a traditional repair shop to a professional auto service center requires a commitment to professionalism, continuous education, and a people first approach.
Join industry business coaches Cecil Bullard, Vic Tarasik, and Dave Schedin as they break down how to transform your auto repair shop into a professional service center that stands out and delivers exceptional value to your employees and clients.
remarkableresults.biz/a412
How Manufacturers Are Supporting Auto Repair Professionals [RR 1017]
John Hanighen shares insights on Cloyes’ recent acquisitions and their strategy to diversify product offerings, particularly in the electric vehicle market. He highlights the need for continuous learning and better perception of service professionals. The episode underscores the significance of collaboration among industry stakeholders and the role of manufacturers in supporting ongoing education and training for service professionals.
remarkableresults.biz/e1017
Creating a Working Relationship: Balancing Professionalism and Personal Bonds [RR 1016]
Tune in to hear how mother-daughter duo Kathleen Callahan and Delaney Jarosik navigate their professional and personal lives and the valuable lessons they’ve learned along the way.
This episode is a testament to the power of collaboration, mentorship, and the unique dynamics of a mother-daughter partnership in the business world. Whether you’re looking for professional insights, personal growth tips, or just a dose of inspiration, this conversation has something for everyone.
remarkableresults.biz/e1016
Will Automotive Certifications Reshape Insurance Policies? [THA 411]
Take a dive deep into the significance of ASE certifications, how certifications might lead to lowered insurance policies in the future, and the importance of continuous education and proficiency testing. The discussion also covers the potential of AI in certification processes and the role of insurance and regulatory bodies in ensuring safety and competency in auto repairs.
remarkableresults.biz/a411
Improve Call Handling Skills: The Power of AI and Continuous Learning [RR 1015]
Thanks to our Partners, AAPEX, NAPA TRACS, and Automotive Management Network David Boyd discusses the critical importance of call handling and customer communication, offering valuable insights on setting clear expectations and fostering a supportive training environment. Learn how modern technology can elevate customer service interactions, boost conversion rates, and drive sales growth. Plus, gain practical…
Listen and view episode notesThe Cost Of Wanting To Be Right: Finding Balance in Business and Life [RR 1014]
“Let’s stop hiding behind “I’m right and you’re wrong.”
Explore the profound impact of self-awareness on personal and professional development, the art of managing emotions, and the intentionality needed to create meaningful success. Tune in for practical insights and transformative ideas to elevate both your business and personal life.
remarkableresults.biz/e1014
The Training Paradox: When Actions Don’t Match Beliefs
We’ve all been there. We sit at our desks, nodding in agreement as we read another article about the importance of professional development while ignoring the education modules swirling throughout your network and inbox. This disconnect between our beliefs and actions is a perfect example of cognitive dissonance. Cognitive dissonance occurs when we hold two…
Are You Hiring or Just Filling a Position? The Truth About Automotive Recruitment [THA 410]
Partnering with a recruiter isn’t just about filling a position—it’s about building a team that drives your business forward.
In this episode, Kelly Cavanaugh, VP of Recruiting at Promotive, Brian Burris, Account Manager at Promotive, and Matt Fanslow, Shop Manager and Diagnostician at Riverside Automotive, share expert insights on attracting and retaining top talent in the automotive industry. Gain valuable perspectives from both a recruitment company and the shop level, offering a well-rounded view on hiring strategies, retention, and building successful teams.
remarkableresults.biz/a410
Empowering Continuing Education: The Launch of MEMA’s Training Hub [RR 1013]
Recorded live at AAPEX 2024, this episode highlights the launch of MEMA’s Tech Training Hub, a centralized platform for training resources, underscoring the industry’s commitment to innovation, trust, and professional development. This episode is packed with updates on upcoming industry events, the significance of continuous education, and the entrepreneurial spirit driving the aftermarket industry forward.
remarkableresults.biz/e1013
Unstoppable Framework for Auto Shop Owners Part 3: Optimize Processes and Empower Your Team [RR 1012]
Focusing on the third part of a five-part ‘Unstoppable Framework for Auto Shop Owners’ series, Maryann Croce discusses strategies for optimizing processes and empowering teams. Mary Ann shares insights from her coaching experiences, including a case study of a client named Steve, who overcame burnout by streamlining operations and delegating tasks. The episode emphasizes the importance of continuous improvement, setting boundaries, and fostering a supportive team environment for business success.
remarkableresults.biz/e1012
Inside AAPEX 2024: The Pico Booth with Matt Fanslow [FTR 114]
Recorded Live at AAPEX 2024, Matt Fanslow highlights the PicoScope’s features, including its ability to measure a wide range of pressures and its applications in diagnosing noise,
remarkableresultsl.biz/f114
Why Your Customers Might Be Lying (and How Neuromarketing Can Help!) [THA 409]
Discover how neuroscience insights can enhance customer relationships, optimize revenues, and create lasting brand loyalty. Matt Fanslow and Dr. David Weiman explain how marketing stimuli affect the brain, revealing a disconnect between conscious responses and subconscious reactions. Learn practical strategies to apply these concepts in your shop, from setting the right ambiance to creating unforgettable customer experiences.
remarkableresults.biz/a409
Education and Training: Staying Ahead of the Curve [RR 1011]
Recorded live at AAPEX 2024, this episode dives into the evolving landscape of industry standards and the critical right to repair movement. Gain valuable insights into AAPEX’s forward-thinking approach to education and technology, and discover how community and continuous learning are driving business success.
remarkableresults.biz/e1011
Modern Customer Engagement In Auto Service [RR 1010]
Join the dynamic duo Uwe Kleinschmidt and Krista Eriksson of AutotechIQ! Uncover how data-driven processes are revolutionizing the automotive industry, explore the shifting landscape of customer behavior, and learn why transparency and education are essential for increasing approvals. Gain actionable insights into key aftermarket strategies, including maximizing the impact of digital vehicle inspections and employing innovative sales techniques.
remarkableresults.biz/e1010
Who Is Your …?
Future-Proof Your Business: When ‘What If’ Becomes ‘Now What?’ [FTR 113]
Joe Sevart discusses the critical importance of preparing for unexpected events. He shares personal experiences and client stories to illustrate the potential impacts of not having a contingency plan. Joe advises business owners to organize essential information and consult with professionals to ensure their business can withstand unforeseen tragedies.
remarkableresults.biz/f013
The Real Horsepower Behind Automotive Influencers [THA 408]
Who are the innovative influencers of the automotive industry—the unsung heroes behind the tools and technology Technicians/Technology Specialists rely on every day?
“Most of the industry doesn’t realize that a large portion of technology used every single day came from a very small group of people that nobody knows.”
“They’re not the ones you see online. They’re not the ones that have Instagram or TikTok or anything like that. They’d rather figure the car out or how something works.”
remarkableresults.biz/a408
Embracing Modern Equipment and Education [RR 1009]
Stay ahead in the aftermarket industry by combining cutting-edge equipment with continuous education. Austin Rexinger, business consultant at Hunter Engineering, highlights the value of upgrading shop equipment and embracing modern technology. Learn how advanced tools like tire changers and alignment machines can boost efficiency, enhance service quality, and keep your shop competitive.
remarkableresults.biz/e1009
The Triple Threat: Mastering Three Labor Rates [RR 1008]
Dave Schedin discusses the three core types of labor—preventative maintenance, diagnostics, and repair—and their efficiencies and volume requirements, as well as the critical importance of creating preventative maintenance programs. Learn about the significance of effective customer communication and the value proposition of maintenance services.
remarkableresults.biz/e1008
Unveiling At AAPEX 2024: Autel’s New Scan Tool And More! [FTR 112]
Matt Fanslow discusses Autel’s latest innovations at AAPEX 2024, including Autel MaxiSys Ultra S2. The episode underscores the importance of trade shows for networking and discovering new technologies that enhance automotive diagnostics and repair efficiency.
remarkableresults.biz/f112
Embracing Regret: Learn and Grow From Past Mistakes [THA 407]
This engaging discussion covers the psychological underpinnings of regret, the importance of having a thought partner, and the value of optimism and activity in combating anxiety. Dr. David Weiman dives into the psychological aspects of regret and decision-making, while Murray Voth shares insights from his coaching experience, highlighting how regret can hinder business progress. Perfect for automotive professionals and business owners looking to advance their understanding and navigate their regrets effectively.
remarkableresults.biz/a407
Turning Data Overload Into Actionable Insights [RR 1007]
Anders Gustafson explores the complexities of managing an automotive repair shop, focusing on the critical role of data and financial models. He emphasizes the importance of understanding numbers, pricing strategies, and customer experience for business success. The discussion highlights the need for shop owners to view their operations as financial models, not just repair centers, and to adopt an entrepreneurial mindset.
remarkableresults.biz/e1007
Embrace Peer Reviews: Upgrade Your Business [RR 979]
Tom Sciortino discusses his recent peer review experience with the Institute’s Gears Performance Group. Tom shares how the review prompted significant improvements in his business, emphasizing the importance of accountability, team involvement, and a clean, organized work environment. The episode underscores the value of continuous improvement, personal growth, and the benefits of being part of a coaching organization.
remarkableresults.biz/e979
How Did A Mother-Daughter Duo Overcome Staffing Struggles? [RR 1006]
Katy and Victoria Carl, a mother-daughter duo, share their unique journey of taking over the business five years ago, discussing their challenges, particularly in staffing and recruitment. They emphasize the importance of coaching and mentorship, innovative hiring practices, and creating a family-oriented work culture. Their story highlights the power of resilience, community involvement, and supporting women in the automotive industry, offering valuable insights and inspiration to listeners.
remarkableresults.biz/e1006
Be Like A Bakery
Images of warm, freshly baked bread and delightful pastries instantly come to mind when you think of a bakery. Did you know science is an important part of baking? But have you ever considered how an auto repair shop can embody the same unique charm and creativity as a bakery? Just like a bakery crafts…