The Triple Threat: Mastering Three Labor Rates [RR 1008]

Dave Schedin discusses the three core types of labor—preventative maintenance, diagnostics, and repair—and their efficiencies and volume requirements, as well as the critical importance of creating preventative maintenance programs. Learn about the significance of effective customer communication and the value proposition of maintenance services.
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Embracing Regret: Learn and Grow From Past Mistakes [THA 407]

This engaging discussion covers the psychological underpinnings of regret, the importance of having a thought partner, and the value of optimism and activity in combating anxiety. Dr. David Weiman dives into the psychological aspects of regret and decision-making, while Murray Voth shares insights from his coaching experience, highlighting how regret can hinder business progress. Perfect for automotive professionals and business owners looking to advance their understanding and navigate their regrets effectively.
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Embrace Peer Reviews: Upgrade Your Business [RR 979]

Tom Sciortino discusses his recent peer review experience with the Institute’s Gears Performance Group. Tom shares how the review prompted significant improvements in his business, emphasizing the importance of accountability, team involvement, and a clean, organized work environment. The episode underscores the value of continuous improvement, personal growth, and the benefits of being part of a coaching organization. 
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Turning Data Overload Into Actionable Insights [RR 1007]

Anders Gustafson explores the complexities of managing an automotive repair shop, focusing on the critical role of data and financial models. He emphasizes the importance of understanding numbers, pricing strategies, and customer experience for business success. The discussion highlights the need for shop owners to view their operations as financial models, not just repair centers, and to adopt an entrepreneurial mindset. 
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How Did A Mother-Daughter Duo Overcome Staffing Struggles? [RR 1006]

Katy and Victoria Carl, a mother-daughter duo, share their unique journey of taking over the business five years ago, discussing their challenges, particularly in staffing and recruitment. They emphasize the importance of coaching and mentorship, innovative hiring practices, and creating a family-oriented work culture. Their story highlights the power of resilience, community involvement, and supporting women in the automotive industry, offering valuable insights and inspiration to listeners.
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Be Like A Bakery

Images of warm, freshly baked bread and delightful pastries instantly come to mind when you think of a bakery. Did you know science is an important part of baking? But have you ever considered how an auto repair shop can embody the same unique charm and creativity as a bakery? Just like a bakery crafts…

Transforming Phone Calls into Profits: The Five C’s Every service Advisor Should Know [FTR 111]

Rena Rennebohm from Empowered Advisor introduces the “Five C’s of a Phone Call”—Comfort, Customer, Car, Conclusion, and Close—designed to help service advisors optimize phone interactions and increase conversion rates in the automotive service industry. She emphasizes the financial value of effective phone communication, noting that well-handled calls can greatly improve customer engagement and boost shop profitability.
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Strategies for Streamlining Workflow [THA 406]

This episode is packed with actionable insights and practical ideas, covering everything from managing parts efficiently, utilizing loaner cars, and optimizing communication to navigating the challenges of varied customer generations and improving the customer service experience. 
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From Military Discipline to Automotive Leadership [RR 1005]

Recorded at the 2024 ASTA Expo, Carm Capriotto introduces Ryan Ragan, the newly appointed executive director of the Automotive Service and Tire Alliance (ASTA). The discussion dives into Ryan’s diverse background in non-profits, biomedical fields, healthcare, and international trade associations. Ryan shares his observations on the automotive industry’s challenges, particularly technician turnover, and outlines his plans to enhance training programs and engage younger generations. Emphasizing the importance of face-to-face interactions and community outreach, Ryan aims to foster a strong, supportive network within the ASTA organization.
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Unstoppable Framework for Auto Shop Owners Part 2: Mastering Your Finances [RRR 1004]

Part 2 of the “Unstoppable” series, the episode focuses on “Mastering Your Finances.” Maryann Croce emphasizes the importance of understanding financial statements, calculating profit margins, and managing cash flow. She shares practical advice on building financial reserves and separating personal and business finances. The conversation aims to empower shop owners with financial literacy, enabling them to make informed decisions and ensure business sustainability.
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Automotive Einsteins: Thinking Under the Hood [FTR 110]

Recorded at the ASTA Expo, Gerard Tonno from NAPA Autotech discusses being an “automotive Einstein.” He emphasizes the importance of critical thinking, passion for auto repair, and effective use of resources and tools in diagnostics. He highlights the necessity of understanding basic electrical principles, conducting thorough visual inspections, and practicing with diagnostic tools. 
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To Your Health [THA 405]

Dive deep into the importance of health and wellness in the automotive aftermarket industry. This episode features insights from panelists Andy Bizub, Brian Walker, and Jaron Kleber, who discuss maintaining health through diet and exercise, the role of coaching and accountability, and the benefits of personalized nutrition. The conversation covers practical tips for keeping fitness routines while traveling, the connection between discipline and success in life and business, and the transformative effects of mindful dietary choices. Together, they underscore the crucial role of health in achieving personal and professional success, encouraging listeners to prioritize wellness amidst the demands of the industry. Tune in to discover sustainable, healthy practices to enhance your quality of life.
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Rising Car Theft and Licensing Challenges [RR 1003]

Recorded at the 2024 ASTA Expo, Keith Perkins discusses critical issues in the automotive industry, including locksmith licensing, car theft, and the aftermarket scan tool validation program. Keith emphasizes the importance of continuous learning and the challenges of misinformation and fear of change within the industry. The conversation highlights the need for better communication between industry professionals and lawmakers, urging technicians to stay informed and proactive in adapting to evolving technologies and regulations.
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Shift Happens: Pro Tips on CVT Maintenance and More! [RR 1002]

Join Tracy Capriotto as she takes her car to the expert hands of Bryan Pollock, known as the “Beast from the East.” In this episode, Tracy dives into the world of preventative maintenance, covering essential services like CVT and transmission fluid checks, pre-scans, and battery testing. Bryan brings his meticulous approach to vehicle care, emphasizing the importance of following manufacturer guidelines for everything from fluid changes to tire rotations. As Tracy learns about choosing the right transmission fluid and the precise steps for checking fluid levels and temperature, listeners gain valuable insights into the impact of regular maintenance on vehicle longevity and performance.

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Anticipation

Anticipation is a powerful tool that significantly enhances the justification for training and education initiatives.  Professional auto service businesses must stay ahead of the curve in today’s ridiculous, fast-paced world, and anticipating future needs is necessary for success. Shops can support their workforce with the skills necessary to be productive and thorough by investing in…

Using Your Transferable Skills to Become a Better CEO [FTR 109]

Recorded at the 2024 Automotive Aftermarket Retailers of Ontario (AARO) Business Management and Lindertech Training Trade Show, Murray Voth explores the idea of transferable skills for automotive shop owners making the shift from technician to business owner. He highlights how their technical knowledge can be applied to efficiently use shop management software and offers strategies to overcome any intimidation they may feel. By adopting a structured approach to learning key performance indicators (KPIs) and generating business reports, shop owners can gain the confidence needed to manage their businesses. Voth encourages them to use their diagnostic abilities to analyze business metrics, ultimately improving their effectiveness in running their shops.
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From Daily Training to Daily Wins: Motivating Your Team [THA 404]

Recorded at the 2024 ASTA Expo, Dewain DeGarmo from Black’s Tire & Auto Service and David Boyes from Today’s Class discuss the evolving landscape of training and education in the automotive repair industry. Dewain, overseeing training across 60 stores, shares the challenges of managing a large team while introducing innovative strategies to improve knowledge retention and performance. He also talks about his role as a “puzzle master,” tackling complex technical problems and spearheading training programs, including a creative prize system to motivate teams. The discussion highlights how technology is driving improvements in training within the industry.
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Planting a Copper Beech Tree: Preparing for the Next 150 Years [RR 1001]

Scott Brown shares his profound journey through significant health challenges, specifically his battle with bladder cancer. Scott reflects on the lessons learned from his experiences, emphasizing the importance of living in the moment and preparing for the future. He discusses the emotional impact on his family, the illusion of control, and the necessity of succession planning. Scott’s story is a powerful reminder of life’s unpredictability and the need to cherish each day, encouraging listeners to take proactive steps in their personal and professional lives.
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The Top 12 Success Strategies From Professional Auto Service CEOs [RR 1000]

Welcome to a special milestone episode of “Remarkable Results Radio,” hosted by Carm Capriotto. As we celebrate our 1000th episode, we’re not only reflecting on the incredible journey we’ve taken together, but also unveiling something special—12 Success Strategies From Professional Auto Service Ceo’s, distilled from over 2,000 podcast episodes that have shared invaluable insights from industry leaders, shop owners, and experts.

Over the past nine years, Carm has gathered a wealth of knowledge from the brightest minds in the automotive aftermarket. Each episode has contributed to a deeper understanding of what drives success in this ever-evolving industry. These 12 strategies are drawn from the real-world experiences and lessons shared by our remarkable guests.

This episode is more than just a celebration—it’s a resource for you. These strategies are designed to help you evaluate and strengthen your business, ensuring long-term success in the automotive aftermarket. Thank you to our loyal listeners for your continued support, engagement, and feedback. You’ve helped shape the conversations that have led to these key takeaways.

Download the full copy of ‘The Top 12 Success Strategies from Professional Auto Service Ceo’s’: remarkableresults.biz/ceo

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A Hands on Adventure: Uncovering An EV Battery! [RR 998]

Recorded at the NAPA Autotech Training Research Center in Canton, OH, Tracy Capriotto and Bill Weaver from NAPA Autotech Training take listeners through an in-depth, hands-on training session focusing on the safe handling and disassembly of high voltage battery pack, specifically from a Chevrolet Bolt. With the increasing prevalence of these vehicles, it is essential for automotive professionals to stay informed and equipped to handle the challenges that come with servicing them. 
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Are You Embracing Vehicle Complexity? [FTR 107]

Recorded at the 2024 Automotive Aftermarket Retailers of Ontario (AARO) Business Management and Lindertech Training Trade Show, Donny Seyfer from NASTF highlights the increasing complexity of vehicle systems, security concerns like vehicle theft, and broader issues such as employment and the right to repair. 
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